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General Troubleshooting
15
15.5 General Troubleshooting
This chapter deals with general error situations that do not necessarily result in a message
on the micropump system.
If the problem cannot be resolved using the suggested solutions, contact your Customer
Support and Service Centre.
Problem
Possible cause
Possible solutions
The screen is blank or the
diabetes manager cannot be
turned on.
The level of the rechargeable
battery is low.
Recharge the battery. For more information, see chapter
3 Putting the Diabetes Manager into Operation
.
The rechargeable battery may be
damaged.
Replace the rechargeable battery if the diabetes manager cannot
be charged.
An electronic error has occurred
in the diabetes manager.
Reset the diabetes manager by pressing and holding the power
button for at least 5 seconds.
The ambient temperature is
higher or lower than the operating
temperature recommended for the
diabetes manager.
Move the diabetes manager to an area with the suitable
temperature. Wait 5 minutes before turning on the diabetes
manager. Do not heat or cool the diabetes manager using any
aids.
The screen is damaged or the
diabetes manager is defective.
Contact your Customer Support and Service Centre.
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Summary of Contents for Accu-Chek Solo
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