314
Messages and Troubleshooting
Problem
Possible cause
Possible solutions
The battery is not being
charged while the diabetes
manager is connected to a PC
via a USB cable.
The USB port on the PC is not
supplying any charging current.
Recharge the battery with a charger using a wall socket.
The screen freezes or does
not respond.
An electronic error has occurred
in the diabetes manager.
Reset the diabetes manager by pressing and holding the power
button for at least 5 seconds until the screen turns off.
Remove the rechargeable battery from the diabetes manager
and reinsert it.
The screen is defective or the
colours are not represented
correctly.
The screen is damaged or the
diabetes manager is defective.
Perform the system function test for the diabetes manager
screen. For more information, see chapter
14.3 Checking the
System Functions
. If the system function test of the screen
shows a problem, contact your Customer Support and Service
Centre.
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Summary of Contents for Accu-Chek Solo
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