Ricoh Type M12, Field Service Manual

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Communication Route Item Action [Remarks]
Between e-mail server
and internet 1. E-mail account on
the Server • Make sure that the PC can log into the e-
mail server.
• Check that the account and password
stored in the server are the same as in the
machine.
[Ask the administrator to check.]
2. E-mail server • Make sure that the client devices which
have an account in the server can send/
receive e-mail.
[Ask the administrator to check.
Send a test e-mail with the machine’s own
number as the destination. The machine receives
the returned e-mail if the communication is
performed successfully.]
3. Destination e-mail
address • Make sure that the e-mail address is
actually used.
• Check that the e-mail address contains no
incorrect characters such as spaces.
4. Router settings • Use the “ping” command to contact the
router.
• Check that other devices connected to the
router can sent data over the router.
[Ask the administrator of the server to check.]
5. Error message by e-
mail from the network
of the destination. • Check whether e-mail can be sent to
another address on the same network, using
the application e-mail software.
• Check the error e-mail message.
[Inform the administrator of the LAN.]
IFAX Troubleshooting
75