Ricoh Type M12, Field Service Manual

Page: 62 / 226

Code Meaning Suggested Cause/Action
14-02
No Service by SMTP Service
(421)
• SMTP server operating incorrectly, or the
destination for direct SMTP sending is not
correct.
• Contact the system administrator and check that
the SMTP server has the correct settings and
operates correctly.
• Contact the system administrator for direct SMTP
sending and check the sending destination.
14-03
Access to SMTP Server Denied
(450)
• Failed to access the SMTP server because the
access is denied.
• SMTP server operating incorrectly. Contact the
system administrator to determine if there is a
problem with the SMTP server and to check that
the SMTP server settings are correct.
• Folder send destination is incorrect. Contact the
system administrator to determine that the SMTP
server settings and path to the server are correct.
• Device settings incorrect. Confirm that the user
name and password settings are correct.
• Direct SMTP destination incorrect. Contact the
system administrator to determine if there is a
problem at the destination at that the settings at
the destination are correct.
14-04
Access to SMTP Server Denied
(550)
• SMTP server operating incorrectly
• Direct SMTP sending not operating correctly
3. Troubleshooting
60