Proximus Forum 5000 User Manual Download Page 99

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Managing Calls in a Team

Team Functions

Using Trunk Keys

Using Team Keys

Using Direct-call Keys

Accepting Calls

For information on how to use this function, please also refer to the chapter
entitled

Accepting Calls

starting on page 67.

Using Trunk Keys

Calls are indicated on the appropriate trunk key by a visual signal and (if
configured) acoustically as well.

Trunk key 1 is automatically seized when you
lift the handset, press the hands-free/open-
listening key or the headset key (prerequisite:
the headset is switched on, see page 118). You
can make internal and external calls.

If you have programmed several trunk keys on
your system telephone, you can seize them
separately.

To call another team member, simply press
their team key.

Via direct-call keys you can call team members
even if they have programmed a substitute.

You can accept the call by picking up the
handset, or

pressing the trunk key, or

pressing the hands-free/open-listening key, or

pressing the headset key (prerequisite: the
headset is switched on, see page 118).

Summary of Contents for Forum 5000

Page 1: ...Forum 500 Forum 5000 Forum Phone 515 Forum Phone 525 Forum Phone 535 User Guide ...

Page 2: ...ation please consult your system administrator or your Proximus dealer Internet www proximus be pabx Forum 5000 and Forum 500 This user guide applies to the Forum 5000 and Forum 500 product families The Forum 500 product family comprises the Forum 523 524 Forum 525 526 and Forum 550 560 communications systems The Forum 5000 product family comprises the Forum 5500 Forum 5004 Forum 5008 and Forum 50...

Page 3: ...C Key 17 MenuCard Key 17 C Key 17 Info Key 18 Hands Free Open Listening Key 18 Muting Key 19 Disconnect Key 19 Headset Key 19 Enquiry Key 19 Plus Minus Key 19 ESC Key 20 Arrow Key 20 OK Key 20 The Locking of Your Telephone Interface by the System Administrator 20 Labelling the Keys 21 Display and MenuCards 22 Changing the Language 22 Info Line s 23 Key Lines 25 MenuCard Display 26 Invoking MenuCar...

Page 4: ...ng Adjusting Telephone Volume 47 General Functions 48 Assignment of Internal and External Call Numbers 48 Signalling on the Call Keys 48 Calls in the Call Waiting Queue 49 Accepting a Call During Automatic Dialling 50 Block Dialling Automatic Dialling 50 Muting 52 Call charge Display Duration Display 52 Adjusting the Volume with the Plus Minus Key 52 Redialling 53 Hands free Mode Open listening Mo...

Page 5: ...ls During a Conversation 69 MenuCard Call Waiting 70 MenuCard Call 70 Voicebox Queries 71 Enquiry Toggling Transfer and Conference 71 Enquiry Toggling by means of the R Key or Another Call Key 71 Transferring an Internal External Call to an Internal Subscriber 72 Transferring an External Call to an External Subscriber 73 MenuCard Subscr Subscriber on hold 73 Internal External Three Party Conferenc...

Page 6: ...ernal Calls 96 Accepting Calls 97 Enquiry Toggling and Transferring 98 Programming the Call Keys 100 MenuCard Prog call key Trunk Key 100 MenuCard Prog team key 102 Direct call Key 102 Remote Controlled Functions 103 Remote Controlled Dialling Call Through 103 Remote Programmable Call Forwarding 104 Remote Programmable Voicebox Configuration and Query 106 Setting up an Internet Connection from Rem...

Page 7: ...nuCard Prog call key 132 MenuCard Prog team key 132 Programming Keys 132 Programming Call Numbers Destinations 133 Programming Functions Features 134 Stacking or Linking Functions 136 Status Key 138 Busy Keys 139 Programming the Call number Busy Key on the Terminal 140 Using the Busy Key Call Number 142 Using the Busy Key Device 143 Appendix 144 Environmental Information 144 Tones and Ringer Signa...

Page 8: ...6 ...

Page 9: ...ions which offer additional programmable keys please refer to page 31 The Forum Phone 525 and the Forum Phone 535 are also available as IP telephones Forum IPhone 525 and Forum IPhone 535 These telephones have the same functionality as the standard system telephones All of the functions described in this guide are also available for the IP telephones The chapter VoIP Telephones starting on page 93...

Page 10: ...res described in this user guide please read the Glossary which comes with your communi cations system You Need Authorisation Most of the features mentioned in this user guide are only available to you if you have the appropriate authorisation This will be set up by your system administrator when configuring the communications system If you are unable to use a particular feature or have any questi...

Page 11: ...r the telephone cables Installation Site Do not install the telephone or its accessories near water moisture or in damp locations near sources of heat or in direct sunlight in unventilated rooms near devices that generate strong magnetic fields electrical devices fluo rescent lamps computers radios or television sets in dusty places or places subjected to vibrations shocks or extreme temperature f...

Page 12: ...stals in slightly a and push them back in b The pedestals lock into place in the notches There are four positions of inclination possible on the Forum Phone 525 and on the Forum Phone 535 see A B C and D depending upon the direction in which the pedestals have been attached Inclination position Degree of inclination A 30 B 26 5 C 23 D 21 a b a b A B C D Forum Phone 515 Forum Phone 525 Forum Phone ...

Page 13: ...he wall drill two holes at 119 mm distance apart Insert 6 mm screws in the holes Make sure their heads protrude 2 5 to 3 mm from the wall and mount the telephone onto the screws Key Assignments Some of the keys have dual functionality depending on whether you long or short press the key The MenuCards described below are windows that are displayed to enable you to set features and functions For mor...

Page 14: ...e 515 ABC C ESC OK 0 1 2 ABC 3 DEF 4 GHI 5 JKL 6 MNO 7 PQRS 8 TUV 9 WXYZ R i Programmable keys Trunk key Call key 1 Plus minus key C key MenuCard key ABC key Redial key Enquiry key Headset key Disconnect key Muting Key Hands free open listening key Info key ESC key Arrow key OK key Dial keypad ...

Page 15: ...e 525 ESC OK 0 1 2 ABC 3 DEF 4 GHI 5 JKL 6 MNO 7 PQRS 8 TUV 9 WXYZ R ABC C i Programmable keys Trunk key Call key 1 Plus minus key C key MenuCard key ABC key Redial key Enquiry key Headset key Disconnect key Muting Key Hands free open listening key Info key ESC key Arrow key OK key Dial keypad ...

Page 16: ...e 535 0 1 2 ABC 3 DEF 4 GHI 5 JKL 6 MNO 7 PQRS 8 TUV 9 WXYZ R ABC C i ESC OK Trunk key Call key 1 Programmable keys Plus minus key C key MenuCard key ABC key Redial key Enquiry key Headset key Disconnect key Muting Key Hands free open listening key Info key ESC key Arrow key OK key Dial keypad ...

Page 17: ... call numbers to the key If you wish to make a call lifting the handset seizes the key and the trunk line you can immediately dial an internal or external number depending on the system setting Long pressing the key displays a MenuCard which allows you to programme the key s settings see the section entitled MenuCard Prog call key starting on page 132 A system setting makes it possible to have you...

Page 18: ... can programme features and destination call numbers yourself directly on the programmable keys of the device that have not been set by the system administrator See the chapters on Programming Functions Features starting on page 134 and Programming Call Numbers Destinations starting on page 133 for more information To use a configured programmable key do the following Short key press The programme...

Page 19: ...hanged MenuCard Key M Shows MenuCards in the display Short key press A selection of features that can be used in the current device status e g during a call is shown Long key press The MenuCard for the Main menu with all available settings is shown Note You need the appropriate authorisation to operate this key on your system telephone Consult your system administrator if your authorisation has to...

Page 20: ...ephone the headset is switched on see page 118 Hands Free Open Listening Key LTo make calls using the microphone and or loudspeaker The illumi nated LED of the key indicates that hands free telephoning is activated The LED flashes when open listening is activated Situation By pressing the key You receive a call You accept the call without picking up the handset hands free mode the LED is illuminat...

Page 21: ...person to listen in on a call over a connected headset while you are telephoning over the handset To enable press the headset key during the call Listening in over the headset is now activated the LED on the headset key flashes Enquiry Key R To initiate and end an enquiry call After you have ended an enquiry call switch back to the call being held with this key Plus Minus Key This key offers vario...

Page 22: ... key is used to scroll through the MenuCards and lists OK Key OThis key is used to confirm the selected menu items functions or settings The Locking of Your Telephone Interface by the System Administrator The system administrator can lock your telephone s interface via a setting for your user group All keys of your telephone no longer function aside from a few exceptions e g the number keys and th...

Page 23: ...y extension Forum 500 Keypad Paper FP 525 535 Proceed as follows to label the insert Press down slightly on the bottom part of the cover and slide it up to remove it Remove the label strip Replace the printed strips Insert the cover in the slot and slide it down until it snaps into place Printing Label Strips Using the Configurator of the Web console you can print the labels for a selected system ...

Page 24: ...ation regarding the aforementioned key extensions can be found in the chapter Key Extensions starting on page 31 Display and MenuCards Changing the Language Use the following procedure to set the display language In the Main menu you can use the 4 Phone settings MenuCard to change the language see page 119 g Press the key long key press then P Select Modify text O Press the OK key Z In the followi...

Page 25: ...igurator of the Web console by the system administrator and the time the Forum Phone 535 also displays the day of the week and the date For the system telephones Forum Phone 515 Forum Phone 525 the system administrator can adjust the setting so that the date is shown instead of the user name For the System Administrator Configuring the Display of the User Name and the Date Assign the user name in ...

Page 26: ...enquiry call you will see the number of the enquiry call you dialled On the Forum Phone 535 the second info line is used to display connection information also you can for example view the capacity status of a call queue If there is an entry in the phone book for the called subscriber see also page 126 name and call number are displayed alter nately in the calling state ESC OK Incom int call Opera...

Page 27: ...lines on the Forum Phone 525 1 Call key in idle state internal call number or a user assigned text 2 Call key during dial and connection state dialled call number 3 Destination key with names programmed programmed name Key lines on the Forum Phone 525 4 Call key during call state call number if transmitted or the name of the caller if listed in the telephone book 5 Feature key programmed name of f...

Page 28: ...the menu or that of the selected feature The lines below it contain all the selectable features or lists of names and call numbers A MenuCard covers some of the key lines but it is still possible to execute all the functions features assigned to the keys e g accepting a call on a call key Invoking MenuCards and Selecting Items from the List Use the keys described in the section entitled Key Assign...

Page 29: ...om MenuCard Lists Arrow key P The arrow key is used to select items in and or scroll through the MenuCard lists If the list is longer than the display window you will see an arrow at the bottom of the window indicating there are additional items When the first entry in a menu is selected and you press the up arrow key you go to the last entry of this menu When the last entry in a menu is selected ...

Page 30: ...o the left of the name of a feature indicates that it is activated and a sign that it is deactivated The plus minus key lets you toggle between the on off states while the OK key moves you to the next item in the setting window Escape key short press e This cancels your selection entry without making any changes and takes you back to the next highest branch of the menu tree Escape key long press e...

Page 31: ...an move the cursor and display the digits that were previously not visible The digits on the right will then disappear from the display field Inputs are always made to the immediate left of the cursor position A short press of the C key C deletes individual digits whereas a long press deletes the complete entry Deleting Lists In displayed lists e g the call list you delete individual items from th...

Page 32: ... new character When entering text the first letter will automatically be upper case the remaining letters automatically lower case After you enter a space the next letter will be upper case once again While entering text you may switch back and forth between upper and lower case by pressing a number key for a longer time The upper lower case remains activated until the next time you press a number...

Page 33: ... require a new connection dependent MenuCard e g you pressed the R key R to make an enquiry call see the section entitled Telephoning starting on page 39 If you press a key that invokes a MenuCard other than the one displayed All inputs that have been saved in the MenuCards remain intact when you exit the menu Key Extensions With a key extension you can extend your system telephone Forum Phone 525...

Page 34: ...e to a system telephone Forum 500 Keypad Paper FP 525 535 36 keys with LED indicator Labelling on label strips Forum Phone 525 Forum IPhone 525 Forum Phone 535 Forum IPhone 535 Forum 500 Keypad Display FP 535 20 keys with LED indicator 3 keys with LED indi cator to shift levels enables programming of 60 storage locations on each key extension Labelling of the keys over the display each key is assi...

Page 35: ...a Key Level Keys can be programmed on three levels with a key extension Forum 500 Keypad Display FP 535 There are a total of 60 storage locations available on 20 keys To toggle between the levels use the level keys on the lower left The illuminated LEDs next to the key indicates that the level is activated In the display of the key extension you will also see the text with which this storage locat...

Page 36: ... be operated with the Talk key on the headset Read the instructions for the headset in the user guide The headset can be used in combination with the handset and the other keys of your system telephone e g hands free open listening key L The following table gives an overview of the different operating situations The headset must be switched on for these operations see page 118 Situation Operation ...

Page 37: ...ace the handset You continue the call over the headset LED of the key K is illumi nated You are telephoning in hands free open listening mode the handset is on hook LED of the key L is illumi nated you want to switch to the headset K Press the headset key Hands free open listening is ended LED of the key L is off you continue the call over the headset LED of the key K is illumi nated You are telep...

Page 38: ... LED of the key K is illuminated or L Press the hands free open listening key Open listening is switched on persons present can listen in on the call LED of the key L flashes End open listening L Press the hands free open listening key LED of the key L is off You are telephoning over the headset a second person listens in on the call over the handset You want to switch of the headset K Press the h...

Page 39: ...istening key LED of the key L is off You are telephoning over the headset hands free open listening is switched on LED of the key L flashes You want to switch of the headset K Press the headset key long key press The headset is switched off LED of the key L flashes LED of the key K is off or L Press the hands free open listening key long key press The headset is switched off LED of the key K is of...

Page 40: ...hnology equipment including electrical business equipment Please contact your customer consultant if you require further infor mation about the connectable headsets adapters and adapter cables You are telephoning over the headset a second person listens in on the call over the handset You want to end the call K Press the headset key short key press The connection is ended LED of the key K is off Y...

Page 41: ... you can call or may be called On the display this key is labelled with the internal call number under which internal callers can reach you The internal call number is allocated to an external call number under which you may be reached by external callers Alternatively the call key may have a text label The system administrator may have set this up when the system was configured When you receive a...

Page 42: ...on your telephone Telephoning Do I Need a Code Depending on the system s configuration you may have to enter a code manual line seizure or not automatic line seizure before entering an external call number The system administrator will inform you what this code is the default setting upon delivery is the code digit 0 Internal call numbers are also entered differently for automatic or manual line s...

Page 43: ...all Numbers External line seizure automatic or manual and authorisation for dialling external numbers ranked according to local national or international calls can be defined in the Configurator menu User Manager User groups Settings External and Immediate External line seizure Blocked call numbers are managed in the Configurator menu Tele phony Lists Black lists Calling external parties H Z Enter...

Page 44: ...LIR also see the explanation in paragraph CLIR Feature on page 57 your call number will also be suppressed when you call this person again from the redial list Redialling the last call number W Press redial key H Pick up handset Redial a particular call number in the redial list W Press redial key P Use arrow key to select number H Pick up handset W Press redial key P Select entry with the arrow k...

Page 45: ...s are saved on this list This list also shows you whether you have missed calls while you were away You can query the call list and call the caller back Missed Calls The LED of the info key i is flashing To return a call Accepting a call H G Pick up handset conduct call If you are already telephoning and receive another call G g Press the call key The first caller will be placed on hold You may no...

Page 46: ...not included in the call list in the menu Telephony Settings Call list no entry if phone number missing setting Querying Toggling Transferring Querying and Toggling During one call you may make another call e g to obtain information M Press MenuCard key long press O Press the OK key 1 Calls is selected O Press the OK key 1 Call lists is selected O Press the OK key 1 Missed calls is selected or P O...

Page 47: ...peak with the first caller again G R Press the R key The subscriber you were talking to before is put on hold Z Dial the internal call number If the internal subscriber answers G h Inform them that you are transferring a call and replace the handset in the telephone cradle If the internal subscriber does not answer or is busy h Replace the handset in the telephone cradle or M Press the MenuCard ke...

Page 48: ...ing how long the transferred call will last The connection is established via the Forum 500 Forum 5000 and occupies two call channels For the System Administrator System Settings for Transferring Calls You can define the length of time after which a user trying to transfer a call is called back in the Configurator menu Telephony Extended Timer Setting Timeout on diversion to operator External call...

Page 49: ... telephone conversation press the hands free open listening key By switching on the loudspeaker you may continue your call in hands free mode L h Keeping the hands free open listening key depressed replace the handset in the telephone cradle Then release the hands free open listening key G To adjust volume during a call use the plus minus key for handset volume or if you re using a headset for hea...

Page 50: ...are first stored in the Forum 500 Forum 5000 The telephones can be reached selectively by means of call distribution of the numbers to the internal numbers call keys As you see telephone 1 and telephone 2 both ring when a call is made to the number 4701 1234 At the same time telephone 1 can also be reached on the number 4701 1678 Signalling on the Call Keys Call key is the general term for all key...

Page 51: ... priority baby calls door calls VIP calls other internal and external calls irrespective of the order in which they came in Calls that have been in the queue for too long are removed and the callers then hear the busy tone The period of time until an external call is released is set by the network operator In most European countries this is usually three minutes Your telephone can have a call wait...

Page 52: ...During Automatic Dialling Sample situation You have entered a call number or selected a call number in the call list the re dial list or the phone book The call number is not yet dialled and you receive a call at that moment When you pick up the handset the following operations are possible The call number you entered is dialled You accept the call The Prefer incoming connections option determines...

Page 53: ... switch off the block dialling function on your system telephone This applies for all CTI applications except for the application Forum CTI Automatic Dialling for a Different Terminal You can use your system telephone for dialout for a different terminal e g a DECT headset To do so save a destination call number on your system tele phone via the MenuCard 6 Connections the menu entry 2 Dial 0 Remot...

Page 54: ...itch to the duration display see also MenuCard Phone Settings starting on page 117 Adjusting the Volume with the Plus Minus Key Use the plus minus key to adjust the volume of the loudspeaker in hands free open listening mode the volume of the handset during a call via the handset or the volume of the headphone during a call via a headset When the telephone is in its idle state again it reverts to ...

Page 55: ...Alternative If you do not pick up the handset and then press the OK key you can execute the following func tions Dial Press the OK key or pick up the handset The phone number will be dialled If there are other call numbers saved to the entry selected these are offered for selection M mobile call number or P private call number Phone book You can add the entry to a telephone book 1 New entry or to ...

Page 56: ...the handset Then release the hands free open listening key Initiating a Hands Free Call Instead of lifting the handset press the hands free key open listening L End the call by pressing the hands free open listening key again Blocked Unblocked Call Numbers Your telephone can be blocked from dialling all or selected external numbers Emergency numbers can be entered in a special list irrespective of...

Page 57: ...o keypad dialling during the connection state If this is not the case you must switch your telephone over to the keypad protocol before dialling and enter the code digits specified by the network operator These are trans mitted directly to the exchange and evaluated there You usually get an announcement as an acknowledgement Consult your system administrator if you have questions concerning this f...

Page 58: ...ransmission of Call Numbers With ISDN there are different features which allow or prevent the trans mission of external call numbers between subscribers CLIP Feature CLIP is an abbreviation for Calling Line Identification Presentation The caller s call number if transmitted is displayed by means of the corre sponding call key If this number is also stored in your telephone book the caller s name i...

Page 59: ...revent your call number from being displayed to the called subscriber To do this select Suppress number from one of the MenuCards described in the next section If this feature is not provided your call number will always or never be displayed depending on the system setting Consult your system adminis trator for more information MenuCards Before and During a Call Example M When your telephone is i...

Page 60: ...ering machine is in announcement mode you pick up the call The subscriber for whom you picked up the call must belong to a user group for which Call removal authorisation is activated otherwise you will not be able to use the Pick up selective function Note If the called subscriber is a member of a user group for which pick up protection is active Pick up and Pick up selective are not possible Tak...

Page 61: ...all is made as a VIP call Main menu This opens the Main menu see the section entitled Main Menu starting on page 108 You can also open this menu by long pressing the MenuCard key Making External Internal Calls Manual or Automatic Line Seizure If your telephone is set to manual line seizure all trunk keys on your tele phone first seize an internal line and you can dial an internal number straight a...

Page 62: ...ator menu User Manager User groups Making an External Call With Automatic Line Seizure With Manual Line Seizure H Lift the handset your call key is seized and or g Press the particular call key hands free mode and or K Press the headset key headset operation requires that the headset is switched on see page 118 Z Dial the external call number H Lift the handset your call key is seized and or g Pre...

Page 63: ...witched on see page 118 Press the star key twice Z Dial the internal call number H Lift the handset your call key is seized and or g Press the particular call key hands free mode and or K Press the headset key headset operation requires that the headset is switched on see page 118 Z Dial the internal call number g You can save call numbers to programmable keys To dial simply press the destination ...

Page 64: ...ers either automatically or via specific routes Your system administrator configures these routes in the Forum 500 Forum 5000 and specifies how each route is seized To manually seize a specific route for a call you dial the routing code before dialling the internal or external call number Making calls via specific routes enables you to contact subscribers in the branches of a large company network...

Page 65: ...he Route state function is programmed and you press this programmed key briefly the routing code will be dialled accordingly e g 0 If all lines in the bundle or the route are busy the LED on the programmed feature key is illuminated Ending Calls To end a call If the person you are speaking to ends the call while you are in hands free mode the busy tone for your telephone is switched off after a fe...

Page 66: ... activities This is fundamentally different from the Hold Connection function with this function the connection to the caller is terminated when the called subscriber puts down the handset Parked calls are recorded in a list on the system terminal The system offers the next available parking spot 0 9 or Users can accept the calls from the list in whichever order they wish enabling them to unpark s...

Page 67: ...e your call on your telephone The prerequisite is that your tele phone and the other terminal have the same internal call number Your first call is put on hold You can also programme the function Take to a feature key see also Programming Functions Features starting on page 134 Hold The subscriber is put on hold If you are member of a team this call may be picked up by another member of your team ...

Page 68: ...unctions Features starting on page 134 Via this feature key you can then enter the booking number during the conversion To programme select the 6 Connections 2 Dial 9 Booking number entry from the Main menu You can define a booking number that will be saved to the feature key If you do not define a booking number then you can after pressing the feature key enter any booking number Ask your system ...

Page 69: ...rding only possible on system terminals Not possible if there are already two active calls Accepting Calls By Lifting the Handset or Pressing a Key Normal Call Lifting the handset always accepts the caller who has been waiting the longest note the bell symbol in the display see also page 48 VIP Call Calls of this type from authorised subscribers are signalled to you even if you have activated your...

Page 70: ...e virtual number a name If this has been done the name is shown on the display of your telephone External Calls with Unknown Call Number When you receive an external call where the caller indicates a different number than the one actually being transmitted CLIP no screening your display will show a next to the call number If the indicated call number is saved as a phone book entry as usual the nam...

Page 71: ...iting tone and see the call on your display g Press the call key assigned to the line on which you are speaking This puts your first call on hold and connects you to the new caller T Press the disconnect key to end the current call g Press the call key again G You are now reconnected to the subscriber you put on hold G You are conducting a call hear a notification tone default and see the call on ...

Page 72: ...riber after entering this subscriber s call number as the destination Dest You can only use the Deflect call function if your user group is authorised to forward calls to internal and or external destinations MenuCard Call M Briefly press the MenuCard key then select the following from the Call MenuCard Reject call You reject the call The caller hears a busy signal Deflect call You do not accept t...

Page 73: ...de of the add on component Forum Voicemail Enquiry Toggling Transfer and Conference Enquiry Toggling by means of the R Key or Another Call Key R During a call press the R key display in the info line and Z Dial the internal or external call number for manually seized trunk calls with the line seizure code digit e g 0 see page 59 or g Press another call key to place an enquiry call with a team memb...

Page 74: ...system administrator Ask your adminis trator what the current time is While a call is being transferred to another internal subscriber the caller hears music on hold The setting Music on hold upon transfer on calling in the Configurator of the Web console specifies whether callers continue to hear music on hold on recall or whether they hear the ring tone again g R Then press the key of the call o...

Page 75: ...u are making an internal or external enquiry call M Briefly press the MenuCard key then select the following from the Subscr on hold MenuCard Transfer You connect the subscriber on hold to the subscriber with whom you are currently speaking Conference This initiates a three party conference Toggle This function enables you to switch between the subscriber with whom you are currently speaking and t...

Page 76: ...f them MenuCard Conference M Briefly press the MenuCard key then select the following from the Conference MenuCard Disconnect 34565483 This removes an external subscriber from the conference Disconnect 1234 This removes an internal subscriber from the conference G If the subscriber answers inform them of the conference and P Select the Conference menu item from the MenuCard Subscr on hold The conf...

Page 77: ...pecial tone indicates that the ringer signal was an appointment call You can also end the appointment call with the e key or by lifting the handset Elapsed and active appointment calls are displayed in the Info MenuCard Baby Call You can save an internal or external call number in the menu item 4 Baby call of the MenuCard 5 Protection If the menu item has been activated this programmed call number...

Page 78: ...r your announcement the subscriber has to take the call just like a normal call please refer to the section Responding to an Announcement on page 77 also If you make an announcement to a group of system telephones e g to a hunt group number on which calls are signalled simultaneously all subscribers called hear the announcement at the same time You hear a signal tone via your telephone when the an...

Page 79: ...ment for an announcement without intercom That function requires that your user group has to have Announcement accept authorisation granted by your system administrator H L To respond lift the handset or press the hands free open listening key or K Press the headset key requirement for headset operation headset must be activated see page 118 or M Briefly press the MenuCard key P Select Accept in t...

Page 80: ...warded either immediately after a specified period of time delay or if the line is busy You can configure more than one call forwarding mode at the same time P In the MenuCard Announcement select Reject if you want to reject the announcement call The subscriber making the announcement then hears the busy tone or T g You can also reject the announcement by pressing the disconnect key or a feature k...

Page 81: ... use call filters to establish call forwarding settings that apply to callers with specific call numbers or callers with suppressed numbers Potentially this could be the reason why specific calls do not reach you If you have any questions concerning this functionality please consult your system administrator Least Cost Routing Least Cost Routing LCR can be evaluated with call forwarding to externa...

Page 82: ...ll forwarding destination refers back to the call forwarding source When the system detects a call forwarding loop no further call forwarding is carried out This can mean that despite call forwarding being programmed calls are nonetheless signalled on your device A loop is also detected during call deflection If you receive a call via a call forwarding chain and wish to deflect it to a destination...

Page 83: ...nal in the Configurator menu Applications Forum Voicemail Voice Boxes The authorisation Call record has to be activated for your user group in the Configurator menu User Manager User groups Important privacy note For privacy protection reasons it may be required to announce the start of a call recording session with a beep The administrator hast to activate the authorisation Call record with beep ...

Page 84: ...y When the recording is session is started the LED of the key lights up The LED is on during the entire recording session If the communications system is configured accordingly it produces a beep when the recording session starts End recording g Press the function key again The LED is switched off Start recording M Briefly press the MenuCard key The Conversation MenuCard is displayed P O Select Ca...

Page 85: ...the call number of the door has its own phone book entry or the system adminis trator assigned a name when the doorbell was configured the name of the doorbell is displayed Opening the Door While the Handset is on Hook Opening the Door During a Call H Lift the handset M Press the MenuCard key P To open the door select the Door opener menu item in the MenuCard displayed G If the doorbell signal is ...

Page 86: ...et If your system is connected to an entrance intercom you can speak to your visitor Otherwise you will hear a special door tone when you lift the handset Signal During a Call G If the doorbell signal is triggered during a call you hear a call waiting tone Proceed as described in the chapter Doorbell Door Opener section Opening the Door During a Call starting on page 83 Door Call Forwarding You ca...

Page 87: ...any entries you can save in your personal telephone book is deter mined by your system administrator when configuring the Forum 500 Forum 5000 The personal entries are automatically sorted into the compre hensive register but can only be viewed on your telephone However the system administrator or a person with the relevant authorisation can delete your telephone book completely For instructions o...

Page 88: ... complete list of phone book entries saved on the communications system is displayed The list is sorted alphabetically and you can page to the desired entry Z O Search mode if the entries are stored on an LDAP server Enter the first few letters of the desired entry and press the O key The list of phone book entries located is displayed All suitable search results are listed no matter where they ar...

Page 89: ...m 1 New entry You can add the phone number to a telephone book 2 Add You can add the phone number to an existing telephone book entry Add Phone Number as New Telephone Book Entry P O Select 1 New Entry and press the OK key P O Personal Central Company You can add the entry to your personal telephone book If your system administrator has given you or the user group you are part of the relevant auth...

Page 90: ...define whether or not your own call number is automatically transmitted if you call this call number Select Transmit number and confirm with the OK key P O Select in the Transmit number MenuCard which kind of call number the list entry is to be saved as Office Mobile Private and confirm with the OK key P O Select one of the following options and confirm the selection with the OK key Default You ca...

Page 91: ...g function can only be used on the Forum Phone 525 and Forum Phone 535 system phones but not on the Forum Phone 515 P O Select 2 Add and press the OK key P O Personal Central Company You can add the entry to your personal telephone book If your system administrator has authorised you or the user group you are part of accord ingly you can also edit the central telephone book and your company s tele...

Page 92: ...e phones Forum IPhone 525 und Forum IPhone 535 please refer to the chapter VoIP Telephones starting on page 93 also The user interfaces are compatible with standard system telephones and IP telephones When the system administrator has configured a user interface for you for the Forum Phone 535 you can load it for the same type of IP telephone the Forum IPhone 535 and vice versa The same applies to...

Page 93: ...key The MenuCard Login will open Z P Under No enter your internal call number and under PIN enter your user PIN If necessary the system administrator will have given you a user PIN to ensure that no other user can log in to your user interface and use or alter your tele phone settings If you have not yet received a user PIN skip this entry with the arrow key If multiple user interfaces are saved t...

Page 94: ...his programme You can configure the Forum CTI so that when you launch the programme you are automatically logged in to a system telephone This programme also offers logging out of a system telephone For more details please refer to the online help of the Forum CTI For the System Administrator The Hot Desking function is activated in the menu Telephony Devices Hot Desking This is also where you can...

Page 95: ...the chapter Key Extensions starting on page 31 If your system administrator has configured an IP system telephone for you the following information will be of interest to you During some connections you may experience short breaks or hear an echo This depends on the transmission quality of the line and is not due to your telephone functioning improperly If your telephone is being connected to the ...

Page 96: ...ephone use a network cable to connect the telephone to the PC one end of which is inserted into the PC port of the tele phone A second network cable is inserted into the LAN port of the telephone the other end of which goes into the network port The power supply of the telephone and the connected key extensions is provided by the network feed Power over Ethernet If your company network does not su...

Page 97: ...d Maintenance Forum 5500 guide contains detailed information on VoIP and how to commission and configure IP system telephones Please note For feeds to IP system telephones Power over Ethernet function in accordance with IEEE 802 3af class 3 standard is required Note Use a shielded CAT 5 Ethernet cable STP cable Shielded Twisted Pair cable to connect an IP system telephone to a Local Area Network L...

Page 98: ...fer to the chapter entitled Team Functions in the Mounting and Commissioning Forum 523 Forum 525 526 Forum 550 560 Forum 5004 5008 5012 resp Commissioning and Maintenance Forum 5500 guide For information on the display texts please refer to the chapter entitled Display and MenuCards starting on page 22 for information on the call keys refer to the chapter entitled Key Assignments starting on page ...

Page 99: ...e handset press the hands free open listening key or the headset key prerequisite the headset is switched on see page 118 You can make internal and external calls g If you have programmed several trunk keys on your system telephone you can seize them separately g To call another team member simply press their team key g Via direct call keys you can call team members even if they have programmed a ...

Page 100: ... signalling mode via the trunk keys see the section entitled MenuCard Prog team key starting on page 102 Using Direct call Keys g Via direct call keys you can only make calls to team and trunk keys programmed with the same call number No calls are signalled to direct call keys Enquiry Toggling and Transferring For information on how to use these functions please also refer to the chapter entitled ...

Page 101: ...scriber G h Announce the call transfer to the other team member and put the handset on the hook The call on hold is now transferred to the other team member G You are speaking via a call key e g the trunk key with the call number 11 g h Press the Hold feature key to put the call on hold Put the handset on the hook On the team telephones with the call number 11 programmed on a trunk key or a team k...

Page 102: ...he Forum 500 Forum 5000 MenuCard Prog call key Trunk Key g Long press the trunk key then select 1 Modify text You will see the text currently assigned to the key This text is displayed on the display of your telephone To change the text press O Delete the existing text with the C key and enter new text if required Press O and confirm this with Save If you delete the text only the key s call number...

Page 103: ...otection On or Off for all calls for internal calls only or for external calls only If call protection has been activated this trunk key will only indicate calls by means of a visual signal even if they are made from a direct call key 6 Ring tone You can set the 1 Volume and 2 Melody for different types of incoming calls 1 External calls 2 Internal calls 3 VIP call 4 Door call for each trunk key P...

Page 104: ...al calls only or for external calls only If call protection has been activated this team key will only indicate calls by means of a visual signal even if they are made from a direct call key 4 Ring tone You can set the 1 Volume and 2 Melody for different types of incoming calls 1 External calls 2 Internal calls 3 VIP call 4 Door call for each team key Proceed as described in the section 2 Ring Ton...

Page 105: ...ing 0000 to another value for the features described below to function All the owners of voiceboxes can also call their voiceboxes from external telephones if they are authorised to do so They can remotely access and edit their messages as well as modify the central settings of their voiceboxes Remote Controlled Dialling Call Through Without Internal Number Assignment With Internal Number Assignme...

Page 106: ...igned an internal call number via which the dialling is to be performed In the case of remote controlled dialling there is no check on authorisation Least Cost Routing LCR is used with remote dialling provided the system administrator has correspondingly configured LCR and its application in the Forum 500 Forum 5000 Ask your administrator for the configuration applicable to you Remote Programmable...

Page 107: ...e way as for call forwarding within the Forum 500 Forum 5000 A correct entry is confirmed with a positive acknowledgement signal provided the system administrator has not deactivated this function in the Configurator Telephony Settings menu The external call is subsequently ended Note The procedure is aborted if there is a pause of longer than 60 seconds between the entry of two digits With this d...

Page 108: ...ll forwarding for this telephone to the voicebox you dial the MSN or the direct dialling in number under which you can be reached by external callers Note For detailed information on the utilisation and operation of Forum Voicemail please refer to the add on guide Forum Voicemail Setting up an Internet Connection from Remote ISP Trigger Call If the communications system is connected to the Interne...

Page 109: ...ure Using Feature Keys Almost all features can be assigned to your telephone s feature keys then called up by pressing the key or by switching the function on or off see Programming Functions Features starting on page 134 Using the Star and Hash Keys Many features can be set by entering code digits Code digits are entered using the or keys in combination a specific string of code digits Code digit...

Page 110: ...roup contains all the types of call forwarding you can programme on your telephone Please keep in mind the explanations in the chapter Forwarding Calls starting on page 78 3 Messages This menu group provides information on short messages and e mails that you have received or sent You can also schedule appointments and activate pre defined messages Presence function 4 Phone settings In this menu gr...

Page 111: ...rnal calls calls when busy and calls from the door all be included in your call list If a caller is listed in the system s telephone book the caller s name is displayed instead of the call number A call when busy is indicated by the handset symbol The symbol indicates calls which were forwarded to you When you receive an external call where the caller indicates a different number than the one actu...

Page 112: ... entered into your call list P O Select an entry call number or name and press the OK key A You can open the telephone book by pressing the ABC key while the handset is on the hook see below for further explanation O If you press the OK key while the handset is on the hook you can then perform the following actions Dial Call the caller back Press the OK key or pick up the handset Phone book To add...

Page 113: ...e date time and length of the selected message When you have multiple trunk keys configured on your tele phone the trunk key on which the message was received is indicated 4 Recordings You will only see this menu entry if the system administrator has enabled the function Call recording for you also see chapter Call Recording starting on page 80 You can see and edit the list of your recordings call...

Page 114: ...of other Forum 500 Forum 5000 users by entering the other user s internal number or by selecting a number from the telephone book Note This function requires that the system administrator has assigned Costs authorisation to your user group 4 Hunt group If hunt group numbers are configured for your telephone you can switch hunt group calls to your telephone on or off using On Off for individual hun...

Page 115: ...ate it with Off A appears to designate the function is activated MenuCard Call Forwarding M P Select 2 Call forwarding followed by 1 Call diversion When you have multiple trunk keys configured on your tele phone you can programme call forwarding for each of these keys individ ually To do so select the desired key from the displayed list and press O If the call forwarding should apply to all config...

Page 116: ... the relevant authorisation to forward MSN groups and all MSNs Only then will the corresponding items appear in the menu Contact your system administrator if you have any questions about your authorisation and the current configuration of MSN groups After you have selected an MSN an MSN group or all MSNs select the type of call forwarding Immediately After delay or Busy then enter the external des...

Page 117: ...so You must have Call forwarding for other user authorisation to be able to do this otherwise this menu item will not be displayed on your terminal You can also only configure call forwarding for users whose terminal has not been blocked for this type of access users themselves have authorisation to Prevent call forwarding by other user Please consult your system administrator if you have any ques...

Page 118: ...y these messages as described in the previous section 3 New message You can send a new message to another user Enter the text max 160 characters and press O Enter the internal number of the user you want to send the message to or select a number from the telephone book Press O to confirm the entry selection of the number Messages can also be sent to system terminals via the Web application Forum C...

Page 119: ...um CTI Web application MenuCard Phone Settings M P Select 4 Phone settings followed by 1 Volume Select 1 Loudspeaker 2 Handset or 3 Headset You can change the default volume by using the keys or by entering a number from 0 5 To change the headset s volume use the procedure described here for changing the headset volume receiver volume You can change the microphone volume under Menu 7 Headset in th...

Page 120: ... on your system telephone as well 5 En bloc dialling This switches your telephone to automatic dialling On or direct dialling Off Note If you use CTI applications you should switch off the block dialling function on your system phone This applies for all CTI applications except for the application Forum CTI 6 Charge settings The charges for automatically dialled external calls can be displayed on ...

Page 121: ...hone you can switch call protection for each of these keys on or off To do so select the desired key from the displayed list and press O If call protection should apply to all configured trunk keys select the Device menu entry and press O The most recently activated call protection appears in the first line To change this setting select O then the type of protection Int ext calls Internal calls or...

Page 122: ...y numbers can be stored in a special list assigned to your user group which can always be dialled regardless of the external authorisation Please contact your system admin istrator for information on the altered range of functions when the telephone lock is on Telephone lock access is user PIN protected After entering the PIN PIN activate the function with the On option When the telephone lock is ...

Page 123: ...inis trator and you are logged in as user on the system telephone you can use this menu item to log out For more information on this function please refer to the chapter entitled Hot Desking Your Telephone Goes Wherever Your Desk Is starting on page 89 Note The Hot Desking function can only be used on the Forum Phone 525 and Forum Phone 535 system telephones but not on the Forum Phone 515 MenuCard...

Page 124: ...y the LED of the key lights up when one or more calls are parked If you press the function key a list of the parked calls is displayed Select the desired parked call from the list to unpark the call Confirm with the O key Read the Programming Functions Features starting on page 134 chapter regarding programming of function keys Select 2 Dial followed by 1 Announcement You initiate an announcement ...

Page 125: ...ing You can also conduct a dialout for another terminal Enter the Device ID of the terminal from which the dialling is to be conducted Enter the call number to be called under Dest You may also select the desired call number under the Phone book menu entry Select the On option to save the dialout The next time the subscriber whose device ID you entered picks up the handset or when using a headset ...

Page 126: ...unction The caller is put on hold and can now be transferred to another member of the team see also the section on Holding and Transferring Calls with a Feature Key starting on page 99 6 Intercept The numbers of malicious callers can be saved in the network operator s exchange if they offer this service The function can also be used also if the caller has already hung up 7 Reject This rejects the ...

Page 127: ...made from this terminal Please contact your system administrator for information on altered authorisations when switching the user group No call number Enter the internal call number of the terminal whose authorisation is to be switched Use On Off to activate deactivate the switch Phone book You can find and select the desired call number in the communi cations system phone book see page 85 Use On...

Page 128: ...authorisation you can also edit the central tele phone book and your company telephone book You will find more information about company telephone books in the Mounting and Commissioning Forum 523 Forum 525 526 Forum 550 560 Forum 5004 5008 5012 resp Commissioning and Maintenance Forum 5500 guide in the chapter entitled Multi Company Variant and in Forum 500 Forum 5000 s online help For each of yo...

Page 129: ... Private call number and press the OK key to confirm The system offers you the next free speed dialling number You can either accept this or specify another speed dialling number which is still free Repeat these steps to assign a speed dialling number for another call number of the telephone book entry You can exit entering speed dialling numbers by selecting the Ok menu item in the Abbrev no Menu...

Page 130: ...ber is always displayed no Your call number is always suppressed If necessary repeat the entry in order to configure the display of your own call number for another call number of the phone book entry Terminate configuration by selecting the Ok menu entry in the Transmit number MenuCard P O To save the telephone book entry select the Save menu item and press the OK key P O In the Phone book MenuCa...

Page 131: ...ogrammes It is possible to use individual functions of these programmes with your system telephone The 3 Server menu menu entry will be offered to you in this case For further information please consult the respective programme documentation 4 ACD This menu is only offered if the Forum ACD internal application in your communications system is activated and if you are an agent of one or multiple AC...

Page 132: ...ministrator This setting remains active until one of the available time groups is set manually The system administrator can configure up to ten time groups The time groups are either numbered default setting or named by the system admin istrator You can select a specific time group manually which deactivates the automatic time control Note MSN forwarding always remains in effect regardless of the ...

Page 133: ...3 Messages 7 Charges See Main menu menu group 1 Calls 8 Active features See the following MenuCard 9 Recordings See Main menu menu group 1 Calls MenuCard Active Features This MenuCard gives you an overview of the active features that restrict your availability The same menu items are also in the Main menu You can deac tivate features directly thereby removing them from this MenuCard The LED on the...

Page 134: ...rog team key starting on page 102 Programming Keys Your system telephone features several keys which you can individually configure with call numbers destinations or functions You will find an overview of which keys on your telephone these are in the section on Programmable Keys starting on page 16 You can also connect up to three extra key extensions to your system telephone exception not to Foru...

Page 135: ... if external line seizure is manual If external line seizure is automatic first press the star key twice Please see the section on Manual or Automatic Line Seizure starting on page 59 for a more detailed explanation of auto matic and manual line seizure You can also save a call number that has been saved in the phone book to a destination key The first and last name of the phone book entry will au...

Page 136: ...d on when the key s LED lights up If the programmed function conflicts with your terminal s current settings a menu will open when you press the relevant feature key You can use this menu to activate or deactivate the function again The following examples will help to explain this Example 1 Forwarding MSN Groups If you have assigned an MSN group to a feature key the LED lights up if all MSNs in th...

Page 137: ...D goes out If you now press the feature key a menu opens in which you can activate or deactivate the function The call waiting protection for the single key is then deleted and will have to be reprogrammed if required With the On menu item you turn on call waiting protection for all call keys With the Off menu item you turn off call waiting protection for all keys Programming a Function onto a Key...

Page 138: ...omplex system telephone settings on a single feature key You can programme more functions in a link than you can on a single feature key A concrete setting for a function can be saved in a link e g on off for call protection or a concrete display language This means that a function in a link has an exactly defined switching function in comparison with the functioning of a single feature key A stac...

Page 139: ...key programmed as a Link as follows g Long press the programmable key then P O select Stack or Link features and press the OK key Z O Select Text to label the key If you do not enter a text the key will be labelled with the default text either Stack or Link Press the OK key P O Select Add and make a selection from the MenuCard shown Features to programme a feature key see Programming Functions Fea...

Page 140: ...ey Stack Link Status Key If your communications system has been extended via a third party programme you can operate individual functions of this programme via what are referred to as the status keys of your system telephone A status key is thus a kind of special function key It is programmed similarly to a function key g Long press the programmed key then P O select the desired entry To change th...

Page 141: ...ications system in the Telephony Devices System phones menu Busy Key Device This busy key monitors all trunk keys configured on a terminal If one of these trunk keys is busy the busy key signals that the terminal is busy g Long press the programmable key then P O select Status key and press the OK key P Z O Select the Key ID item from the Status key MenuCard Enter the number 0 9 to be used for ope...

Page 142: ...ones menu These authori sations are configured in the User Manager Service profiles menu For further information on busy keys and PBX networking please refer to the online help and in the Mounting and Commissioning guide Forum 523 524 Forum 525 526 Forum 550 560 Forum 5004 5008 5012 or Commissioning and Maintenance guide Forum 5500 Programming the Call number Busy Key on the Terminal g Press the p...

Page 143: ...he call number directly if external line seizure is manual If external line seizure is automatic first press the star key twice Please see the section on Manual or Automatic Line Seizure starting on page 59 for a more detailed explanation of auto matic and manual line seizure Option Configuring acoustic signalling When the call number programmed is called this can be signalled acoustically on the ...

Page 144: ... when the call number is not busy the LED is off the busy key The internal subscriber whose call number is assigned to the busy key is called The busy key LED blinks when there is an incoming call To accept the call g H LED off Press the busy key and pick up the handset This means the call number called remains available The accepted call can be transferred to the originally called subscriber via ...

Page 145: ...e monitored device is busy If the monitored device is idle this is not signalled by the busy key Calling Subscribers via the Busy Key Note A Device busy key cannot be used to pick up or transfer accepted calls g LED off Press when the terminal is not busy the LED is off the busy key The internal subscriber is called on one of the available trunk keys ...

Page 146: ...r envi ronment and to diminish the pressure on the natural resources we encourage you to use the appropriate take back systems Those systems will reuse or recycle most of the materials of your end life equipment in a sound way The crossed bin symbol invites you to use those systems If you need more information on the collection reuse and recy cling systems please contact your local or regional was...

Page 147: ...tinuous tone Positive acknowledgement tone Negative acknowledgement tone Special internal dialling tone Special external dialling tone Call waiting tone Special sensor tone Calls External call Internal call VIP call Callback Sensor call Time axis in seconds 0 1 2 3 4 5 6 The tones and ringer signals mentioned above are valid for Belgium in other countries they may differ ...

Page 148: ...5 80 111 124 Call distribution 48 Call diversion see call forwarding 100 Call forwarding Door 115 Door call 84 For other users 115 For your telephone 113 MSN 114 to voicebox 79 Call key Signalling 48 Call key of the telephone 15 Call lists 109 Call number Restricting display of 59 Suppress 123 Transmitting display of 59 Call numbers Blocked 54 Unblocked 54 Call protection 18 101 102 131 Device pho...

Page 149: ...play 119 Door call forwarding 84 Door opener 59 65 70 73 75 83 123 Doorbell 83 84 Doorphone 84 DTMF 55 Duration display 52 E E Mail 116 En bloc dialling Switching on off 118 Enquiry 71 Enquiry key 19 Entrance intercom 84 Entrance Intercom Calls 84 ESC Key 20 F Feature keys 134 Linking 136 Stacking 136 Follow me 115 H Hands free mode 54 Hands free open listening key 18 Headset 34 93 118 Block Diall...

Page 150: ...26 Listen in see headset 19 Lists Deleting 29 Logout Hot Desking 121 M Main menu 59 Making calls External calls 60 Internal calls 61 Using destination keys 61 MenuCard Active features 131 Applications 129 Busy 66 Call 70 Call forwarding 113 Call waiting 70 Calls 109 Central settings 129 Conference 74 Connections 121 Conversation 64 Info 131 Main menu 108 Messages 116 Phone book 85 Phone settings 1...

Page 151: ...stricted dialling 131 Ring tone 101 102 117 Key 117 S Safety precautions 8 Server menu 129 Speed dialling 86 Stack feature keys 136 Status key 138 Substitution 100 Switch authorisation 125 T Take 58 65 122 Team key lists 102 Tele secretary 68 Telephone book see Phone book Telephone lock 54 120 Telephone number Forum Voicemail 106 Telephone numbers External 48 Text Entering 30 Modifying 100 102 Thr...

Page 152: ...Index 150 Voicebox 71 129 Querying 71 Voicemail system 79 Volume 52 117 W Wall mounting 11 ...

Page 153: ...pairs SMEs and residential customers Large companies in Dutch 0800 22 500 0800 22 200 in French 0800 33 500 0800 33 200 in German 0800 44 500 0800 44 200 in English 0800 55 500 0800 55 200 SMEs and residential customers Large companies in Dutch 0800 22 500 0800 14 888 in French 0800 33 500 0800 14 888 in German 0800 44 500 0800 14 888 in English 0800 55 500 0800 14 888 ...

Page 154: ...Subject to changes Status 05 2015 For more information Visit us in the Internet at www proximus be pabx Contact your Proximus dealer ...

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