Managing Calls in a Team
Team Functions
99
Toggling
Transferring
Holding and Transferring Calls with a Feature Key
Using the “Hold” function, team members can accept a call that has been
parked by another team member. To use the “Hold” function, it must be
programmed to an unused feature key on the team members’ telephones.
For information on how to programme the feature keys, please refer to the
chapter entitled
Programming Functions (Features)
starting on page 134.
g
To toggle (i.e. switch back and forth between
the two subscribers in the call), press the key of
the held subscriber.
G h
Announce the call transfer to the other team
member and put the handset on the hook. The
call on hold is now transferred to the other
team member.
G
You are speaking via a call key, e. g. the trunk
key with the call number 11.
g h
Press the “Hold” feature key to put the call on
hold. Put the handset on the hook.
On the team telephones with the call
number 11 programmed on a trunk key or a
team key, the LED for the programmed key
flashes. The display indicates that a call for the
call number 11 is put on hold (is parked).
g
Accepting Calls with a Team Key:
Another
team member presses the team key to which
the call number 11 has been assigned.
g
Accepting Calls with a Trunk Key:
Another
team member presses the trunk key to which
the call number 11 has been assigned.
