Telephoning
Enquiry, Toggling, Transfer and Conference
72
Transferring an Internal/External Call to an
Internal Subscriber
You have dialled an internal enquiry call (see the section entitled
Enquiry/
Toggling by means of the R-Key or Another Call Key
on page 71).
If the called internal subscriber answers, they are connected to the waiting
call. If this call is not accepted within a certain period of time (by default 45
seconds), you are called back and, after lifting your handset or pressing the
call key, are reconnected to the original subscriber and the display shows
information on the recall.
The period of time after which a recall is made can be changed on the
Forum 500 / Forum 5000 by your system administrator. Ask your adminis-
trator what the current time is.
While a call is being transferred to another internal subscriber, the caller
hears music on hold. The setting
Music on hold upon transfer on calling
in
the
Configurator
of the Web console specifies whether callers continue to
hear music on hold on recall, or whether they hear the ring tone again.
g
/
R
Then press the key of the call on hold.
G
You are now reconnected to the caller who was on hold.
G h
When the subscriber answers, inform them of the call
transfer and hang up.
h
If the other subscriber does not answer or is busy, replace
the handset, the other subscriber is called.
Use the following procedure to disconnect an enquiry connection (e. g. when
the subscriber called is busy):
T
Press the disconnect key and then press
R
/
g
the enquiry key or the call key on which the subscriber with
whom you originally spoke is waiting.
