Pitney Bowes Relay 5000, Operator'S Manual, Page: 109 / 202

SV63136 Rev. A
5-13
Troubleshooting • 5
Table 5-6 Insertion Area/Envelope Flapper Area Problems
Problem Cause Action
Stoppage in
insertion area or
flapper area; failure
to insert. (continued)
Envelope openers improperly
adjusted. (continued).
Large booklet: Binding must be parallel to the feed direction; most likely booklets that are
inserted in flat envelopes that are close to the size of a full sheet.
Binding parallel to feed direction
Small booklet : Binding must be perpendicular to the feed direction; most likely booklets that
are inserted in C5 or 6x9 envelopes.
Binding perpendicular to feed direction
Refer to Adjusting the Envelope Openers in Chapter 3 for setup adjustment instructions..
Insufficient edge clearance. Check clearance: envelope width must be at least .5-inch
(13mm) greater than the sum of the width of the widest insert
plus the insert pack thickness.
NOTE: For the special case of a single piece into a standard
business envelope, 9 mm clearance is sufficient.
Insertion pack or envelopes
not centered
Ensure that Side Guides are set correctly. Too much clearance
between Side Guides and material can cause material to
become skewed in machine.
Refer to
Adjusting Tray Side Guides in Chapter 3 of this guide
for instructions.
.5"
(15mm)
to
1"
(25mm)
Recommended distance:
.5-inch to 1 inch (15 to
25mm) between the tip of the
outside finger and the edge
of the envelope.