Pitney Bowes Relay 5000, Operator'S Manual, Page: 106 / 202

5-10 SV63136 Rev. A
5 • Troubleshooting
Table 5-3 Tower Feeder Problems (continued)
Problem Cause Action
System incorrectly detects
double feeds.
Double detect is seeing flap or seam
of insert envelope
• Set the custom double detect window
where there is no flap, seam or window on
the envelope.
OR
• Turn double detect off.
Refer to Insert Options in Chapter 3 of this
guide for more information.
Sheets or inserts have:
•
Thick printed black text,
• Images, or
• Thick print on both sides.
Set the custom double detect window in an
area that does not have thick printing, then run
the trial piece again.
Refer to
Sheet Options or Insert Options , and
Running a Trial Piece in Chapter 3 for more
information.
If the problem persists, turn double detect off.
Tray is feeding a mix of different
thickness sheets paper (e.g. some
20 lb. and 24 lb. sheets mixed.)
• If the material is consistently a certain
weight (i.e. printer was initially loaded with
20 lb. / 80gsm) paper then accidentally
loaded with 24 lb / 90gsm.) then rerun the
trial piece.
Refer to Running a Trial Piece in Chapter
3 for more information.
OR
• Turn off double detect.
Refer to Sheet Options in Chapter 3 for
more information.
First piece following trial piece
is a false double.
The initial trial piece was likely a real
double.
Run the trial piece again.
Refer to
Running a Trial Piece in Chapter 3 for
more information.