Pitney Bowes Relay 5000, Operator'S Manual, Page: 105 / 202

SV63136 Rev. A
5-9
Troubleshooting • 5
Table 5-3 Tower Feeder Problems
Problem Cause Action
Failure to feed. Material not within specifications. Check that all material meets published
specifications. Refer to
Feeder Tower Material Specifications
in
Chapter 6 of this guide for more information.
• Remove curled or warped material.
• Use only material that has been stored
properly.
NOTE: High humidity can make paper limp
and cause curling. Additionally, recycled
material can sometimes be problematic.
Improper loading. • Be sure to fan (aerate) material before
loading.
• Be sure to follow the loading instructions
as suggested on the display screen.
• Check side guides.
NOTE:
Guides set tightly up against
stack can disrupt or prevent material from
feeding.
• Check that material is loaded in the
correct feeder and in the proper
orientation.
Paper fragments or debris in tray,
rollers or tower transport.
Inspect feed rollers and transport path.
Remove paper fragments before running a
clear deck.
Double or multiple feeds;
stream feeding.
Material not within specifications. Check that all material meets published
specifications. Refer to Feeder Tower Material
Specifications in Chapter 6 of this guide for
more information.
NOTE: Some glossy materials contain
contaminates that can clog feed rollers and
cause stream or double feeds.
Improper loading. Be sure to fan (aerate) material before loading,
especially material that has been printed
recently.
NOTE: Low humidity can cause paper to
accumulate a static charge and cling together.
Dirty, worn or glazed feed and/or
retard rollers.
Clean or replace affected rollers. Contact your
system supplier.