Pitney Bowes Relay 5000, Operator'S Manual, Page: 108 / 202

5-12 SV63136 Rev. A
5 • Troubleshooting
Table 5-6 Insertion Area/Envelope Flapper Area Problems
Problem Cause Action
Stoppage in insertion area or
flapper area; failure to insert.
Outer envelope is skewed. Check Side Guides; incorrect adjustment
can cause skewing.
Refer to
Adjusting Tray Side Guides in
Chapter 3 of this guide for instructions.
Envelope openers improperly adjusted. Perform setup adjustment. Refer to
Adjusting the Envelope Openers in
Chapter 3 of this guide for instructions.
The standard insertion finger
configuration is five fingers (three
inner envelope openers and two outer
envelope openers). The alternative
configuration is three fingers (three inner
envelope openers).
To obtain the alternative configuration,
slide the fingers outside of the envelope.
If the envelope is too wide to have the
fingers completely out of the envelope,
take the lower part of the outside fingers
off.
Envelope
Size
Fulls Size
Booklet
Sheets Insert/Small
Booklet
Recommended
Finger Setting
Flat No Yes Yes 3
Yes Yes No 3
Yes Yes Yes 3
Yes No No 3
Yes No Yes 3
No Yes No 5
Letter,
DL, 6x9
and C5
n/a Yes No 5
na Yes Yes 5*
*3 fingers if collation is thicker than 4 mm.
Inner Envelope Openers
Inner Envelope Openers
Recommended 3 Finger Setting Recommended 5 Finger Setting