Pitney Bowes Relay 5000, Operator'S Manual, Page: 107 / 202

SV63136 Rev. A
5-11
Troubleshooting • 5
Table 5-4 Tower Area Problems
Problem Cause Action
Stoppage in tower area. Material not within
specifications, causing skew.
Check that all material meets published specifications.
Refer to Feeder Tower Material Specifications in
Chapter 6 of this guide for instructions.
• Remove curled or warped material.
• Use only material that has been stored properly.
NOTE: High humidity can make paper limp and
cause curling. Additionally, recycled material can
sometimes be problematic.
Improper loading: material
skew caused by Tower
feeders.
Check Side Guide adjustment on Trays. Skewed
material is a common cause of problems in the Tower
area. Refer to Adjusting Tray Side Guides in Chapter 3
of this guide for instructions.
Paper fragments or other
obstruction in transport.
Inspect. Clean.
Flexible plastic material
guides in Tower area are
broken or displaced.
Open Tower cover and inspect. If replacement is
necessary, call your system supplier.
Flexible
plastic
material
guides
Table 5-5 Folder/Inverter Problems
Problem Cause Action
Stoppage in folder. Paper fragments. • Open Folder and check for obstruction.
• Remove paper fragments/residues.
Stoppage in inverter. Material not within
specifications.
Check that material meets specifications.
NOTE: Sets that use the inverter cannot be wider than
9 inches ( 225mm).