Pitney Bowes Relay 5000, Operator'S Manual, Page: 104 / 202

5-8 SV63136 Rev. A
5 • Troubleshooting
Table 5-1 Startup Problems
Problem Cause Action
System won’t power up. System power cord is not plugged into
the wall outlet.
Plug power cord into wall outlet.
No power at outlet. Check outlet. Verify that wall outlet has power.
Faulty Power Supply, circuit board
wiring, or Power Switch.
Call your system supplier.
Table 5-2 Control Panel Problems
Problem Cause Action
• No display; but system
power is on. (LED in
upper right corner of the
Control Panel is orange or
green.)
• Display locks up.
• Screen Option Keys don’t
work.
• Machine Keys don’t work.
Faulty circuit boards or power supply,
loose wiring, or poor connections.
Press the power button to restart system. If
problems persist, call your system supplier.
Display timeout. Press the OK key turn on the display.
Display is too light or dark
(contrast and/or readability
problem).
Poor contast/brightness adjustment. Adjust contrast and/or brightness settings.
See Adjusting Screen Brightness and
Contrast in this chapter.
The system will generate an error message when a problem occurs. The
message identifies the error and possibly the cause of it. Advice on fixing the
problem will also display. In addition to these messages, use the:
• Tables that appear in this manual to identify problems and corrective
action(s).
• Help file, that is accessible through the Control Panel by pressing HELP,
to view information on system functions and procedures.
If you cannot resolve your problem using these self-help aides, call your sys-
tem supplier.
Troubleshooting
Tables