Nortel CallPilot 1001rp, Installation And Configuration Manual

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October 2002 About this guide
Part 5: 1001rp Server Maintenance and Diagnostics 15
Using the
CallPilot Administrator’s Guide
The CallPilot Administrator’s Guide (NTP 555-7101-301) provides
valuable information for monitoring system performance. The CallPilot
Administrator’s Guide describes how to
view and filter server events
monitor the CallPilot server performance, disk space, and database
monitor and manage CallPilot channels
troubleshoot CallPilot call service and system operation problems
Using the
CallPilot Troubleshooting Reference
The CallPilot Troubleshooting Reference describes symptoms that can
appear on all CallPilot server platforms, and ways to resolve them. Nortel
Networks continually updates the
CallPilot Troubleshooting Reference ,
which is available on the Nortel Networks Partner Information Center (PIC)
at http://my.nortelnetworks.com.
Note: If you are not a Nortel Networks distributor, then contact your Nortel
Networks technical support representative for assistance.
Use the CallPilot Troubleshooting Reference to resolve the following types
of problems:
server boot cycle failures
peripheral device problems
monitor display problems
use the following CallPilot
system utilities:
Diagnostics Tool
System Monitor
Chapter 6, “Using CallPilot system
utilities” on page 115
To See