Nortel CallPilot 1001rp, Installation And Configuration Manual

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About this guide Standard 1.0
12 CallPilot
Maintenance and diagnostics overview
Introduction
The maintenance and diagnostic activities discussed in this guide are
divided into two groups of activities:
troubleshooting and diagnostics (identifying the cause of and resolving
system problems)
performing hardware maintenance
Who should read this guide
This guide is for administrators, technicians, and engineers responsible for
maintaining a CallPilot server. It is intended to act as a guide for
using system tools to identify the cause of system problems
installing, replacing, or upgrading hardware components
This guide assumes that you have basic computing skills, and are familiar
with necessary safety procedures. For more information about safety, refer
to Part 1 of the
CallPilot Installation and Configuration binder.
Resolving system problems
This guide describes how to use a variety of CallPilot resources for
resolving system problems.
If you are not able to resolve your problem with the resources described in
this guide, you can also refer to the following documents:
CallPilot Administrator’s Guide (NTP 555-7101-301)