Section 4: Preparing to set up Custom Call Routing (CCR)
4
How you
assemble
the CCR
Tree
About
call
and Path
numbers
The
Tree is assembled by assigning options to menus, and then assign-
ing either voice Information Messages, transfers or mailboxes to the options
along a call Path,
A Home Menu has a recorded list of options directing a caller to one of the
following:
.
an Information Message
.
a mailbox to leave a message
an extension
The Home Menu voice prompt you record, plays immediately after the Com-
pany Greeting.
A call Path is a branch of the CCR Tree. It consists of an Information Mes-
sage, a Leave Message Point, or a Transfer Point. Each Point is identified by a
Path number. A Path number is the single-digit that callers enter to route
themselves along the call Path of the CCR Tree.
The CCR Tree call path can have a maximum of eight Paths. The Home Menu
is always Path
In the sample Tree, Figure 4.1, in this guide, Path
or the Home Menu
provides the caller with four options. Option 1 branches to Path Option 2
branches to Path Option 3 branches to Path Option 4 branches to
Path
Mini Set Up and Operation Guide
Summary of Contents for StarTalk Mini
Page 1: ...StarTalk Mini Installation Guide _ I _ c ...
Page 3: ......
Page 34: ...StarTalk Mini Reference Guide _ I _ c ...
Page 38: ...4 Table of contents Mini Reference Guide ...
Page 58: ...2 16 Section 2 Learning about Mini Reference Guide ...
Page 94: ...4 32 Section 4 Your Personal Mailbox Mini Reference Guide ...
Page 106: ...6 4 Section 6 Telephone etiquette Mini Reference Guide ...
Page 110: ...7 4 Section 7 Troubleshooting Mini Reference Guide ...
Page 120: ...Index 4 Mini Reference Guide ...
Page 121: ...StarTalk Mini Setup and Operation Guide _ I _ c ...
Page 133: ...1 6 Section 1 How to use this guide Mini Set Up and Operation Guide ...
Page 149: ...2 16 Section 2 Learning about Mini Set Up and Operation Guide ...
Page 163: ...3 14 Section 3 Preparing to set up Mini Set Up and Operation Guide ...
Page 173: ...4 10 Section 4 Preparing to set up Custom Call Routing CCR Mini Set Up and Operation Guide ...
Page 219: ...6 28 Section 6 Setting up mailboxes Mini Set Up and Operation Guide ...
Page 249: ...8 14 Section 8 Setting up Custom Call Routing CCR Mini Set Up and Operation Guide ...
Page 293: ...1 0 20 Section 10 Administering the mailboxes Mini Set Up and Operation Guide ...
Page 325: ...13 8 Section 13 Troubleshooting Mini Set Up and Operation Guide ...
Page 343: ...D 4 Appendix configuration tips Mini Set Up and Operation Guide ...
Page 360: ......