F 6
Appendix F:
samples and tips
The Customer Service and
Sales Department
This department has two secretaries, two customer service representatives, two
sales agents, a sales manager, and a customer service manager.
is
set up to answer all calls with callers selecting either customer service or sales
from the Home Menu voice prompt.
Incoming calls for customer service are transferred directly to the customer
service secretary. Incoming calls for sales are transferred directly to the sales
secretary.
The Managers
Bridge Stone Managers have a personal incoming telephone line that appears
on their private telephone and their secretary’s telephone. The managers have
their secretaries answer all calls, and then transfer the calls to each manager’s
telephone.
When the managers are unavailable to take a call, the call rings back at the
secretary’s extension. The secretary handles the call by suggesting that the
caller leave a voice message in the manager’s Personal Mailbox. When the
caller wants to leave a message, the secretary transfers the caller using
TRANSFER with
Leave Message Feature Code or the Transfer
Feature Code.
When
is set up in this manner, Norstar’s Call Forward No Answer for
the manager’s set is not used. The secretary answers the manager’s calls and
uses Norstar’s TRANSFER to transfer the caller to the manager’s telephone.
Norstar’s TRANSFER CALLBACK returns the call back to the secretary’s
extension when a manager is not available to take a call.
Important: The secretary’s telephone has a ringing line appearance. This
telephone cannot be forwarded to another telephone.
Shipping and Receiving
All the employees in this department share the same
telephone. This
department uses one outside line that is assigned to the loading dock. This line
is assigned to Path 3 of the Home Menu.
The shipping and receiving department mailbox greeting informs callers they
can leave a message or press 0 to speak with the receptionist.
Mini Set Up and Operation Guide
Summary of Contents for StarTalk Mini
Page 1: ...StarTalk Mini Installation Guide _ I _ c ...
Page 3: ......
Page 34: ...StarTalk Mini Reference Guide _ I _ c ...
Page 38: ...4 Table of contents Mini Reference Guide ...
Page 58: ...2 16 Section 2 Learning about Mini Reference Guide ...
Page 94: ...4 32 Section 4 Your Personal Mailbox Mini Reference Guide ...
Page 106: ...6 4 Section 6 Telephone etiquette Mini Reference Guide ...
Page 110: ...7 4 Section 7 Troubleshooting Mini Reference Guide ...
Page 120: ...Index 4 Mini Reference Guide ...
Page 121: ...StarTalk Mini Setup and Operation Guide _ I _ c ...
Page 133: ...1 6 Section 1 How to use this guide Mini Set Up and Operation Guide ...
Page 149: ...2 16 Section 2 Learning about Mini Set Up and Operation Guide ...
Page 163: ...3 14 Section 3 Preparing to set up Mini Set Up and Operation Guide ...
Page 173: ...4 10 Section 4 Preparing to set up Custom Call Routing CCR Mini Set Up and Operation Guide ...
Page 219: ...6 28 Section 6 Setting up mailboxes Mini Set Up and Operation Guide ...
Page 249: ...8 14 Section 8 Setting up Custom Call Routing CCR Mini Set Up and Operation Guide ...
Page 293: ...1 0 20 Section 10 Administering the mailboxes Mini Set Up and Operation Guide ...
Page 325: ...13 8 Section 13 Troubleshooting Mini Set Up and Operation Guide ...
Page 343: ...D 4 Appendix configuration tips Mini Set Up and Operation Guide ...
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