4 2
Section 4: Preparing to set up Custom Call Routing (CCR)
The CCR
The CCR Tree is a call Path that allows users to select single-digit options to
direct their own calls. You build the Tree and assign available options along
each call Path. You can assign as many as eight call Paths to the CCR Tree.
A
A Point is an option along the call Path of the CCR Tree. A Point can be the
Home Menu, an Information Message, a mailbox, or an extension.
Home Menu
The Home Menu is the introductory voice prompt, you record, providing a list of
single-digit options to a caller. A caller, after listening to the Home Menu
selects an option by pressing a number on any tone dial telephone. For
example:
“To p/ace an order, press [I]. To add
name to our mailing
press
To reach our Sales department, press
To speak
our Customer Service
Representative, press
To speak with our receptionist, press
The Home Menu can also be an Information Message. After a caller listens to
the home Information Message, the call is disconnected. For example:
“Come celebrate with us!
time for
Office Machines annual
know-our-customers picnic. The annual picnic is, as always, the first Sunday
of August from
p.m. in
Park. See you
Home Menu
The Home Menu voice prompt is a voice prompt you record, providing a list of
voice prompt
number options that, when pressed, route a caller to:
. .
.
an Information Message
.
a mailbox to leave a message
.
an extension
Mini Set Up and Operation Guide
Summary of Contents for StarTalk Mini
Page 1: ...StarTalk Mini Installation Guide _ I _ c ...
Page 3: ......
Page 34: ...StarTalk Mini Reference Guide _ I _ c ...
Page 38: ...4 Table of contents Mini Reference Guide ...
Page 58: ...2 16 Section 2 Learning about Mini Reference Guide ...
Page 94: ...4 32 Section 4 Your Personal Mailbox Mini Reference Guide ...
Page 106: ...6 4 Section 6 Telephone etiquette Mini Reference Guide ...
Page 110: ...7 4 Section 7 Troubleshooting Mini Reference Guide ...
Page 120: ...Index 4 Mini Reference Guide ...
Page 121: ...StarTalk Mini Setup and Operation Guide _ I _ c ...
Page 133: ...1 6 Section 1 How to use this guide Mini Set Up and Operation Guide ...
Page 149: ...2 16 Section 2 Learning about Mini Set Up and Operation Guide ...
Page 163: ...3 14 Section 3 Preparing to set up Mini Set Up and Operation Guide ...
Page 173: ...4 10 Section 4 Preparing to set up Custom Call Routing CCR Mini Set Up and Operation Guide ...
Page 219: ...6 28 Section 6 Setting up mailboxes Mini Set Up and Operation Guide ...
Page 249: ...8 14 Section 8 Setting up Custom Call Routing CCR Mini Set Up and Operation Guide ...
Page 293: ...1 0 20 Section 10 Administering the mailboxes Mini Set Up and Operation Guide ...
Page 325: ...13 8 Section 13 Troubleshooting Mini Set Up and Operation Guide ...
Page 343: ...D 4 Appendix configuration tips Mini Set Up and Operation Guide ...
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