Norstar StarTalk Mini, Installation Manual, Page: 319 / 372

13 2
Section 13: Troubleshooting
The Automated
For
to work, it requires a tone dial telephone signal and a minimum
Attendant voice level. for a caller to respond. If a response is not received,
transfers some
the caller is transferred to the receptionist or designated operator. If the
to the
receptionist or designated operator is not available, the caller is automatically
General Delivery transferred to the General Delivery Mailbox. The caller is also transferred to the
Mailbox.
General Delivery Mailbox if an does not have a mailbox.
Greetings are
played at the
wrong time
of day
Greetings are
played on the
wrong line
A telephone
cannot be
forwarded to
For to transfer calls correctly, each mailbox must have a unique
extension number. To verify that all mailboxes have unique extension numbers,
print the Directory Report (Report 2). For instructions on printing reports, refer
to Section 12, Printing
Reports.
There are three possible causes for this problem:
1.
The Business open is set to NO. Change the Business open to YES.
Refer to Section 7, Setting the Business Status.
2 .
internal calendar/clock is not set to the correct time. Reset the
date and time. Refer to Section 5: Setting up
3 .
It might be that the wrong greeting numbers have been assigned to the
Greeting Table.
To verify that your line information is correct, refer to the Mini
Programming Record. If you find the information is incorrect, you must re-
assign lines to the Greeting Table. Refer to Section 5: Setting up
If you are attempting to forward your telephone to and the display
shows: you might be forwarding to the wrong extension.
Verify that you are calling the right extension using Feature Code 985.
Mini Set Up and Operation Guide