3Com 3102 User Manual Download

Page: 1 / 128

http://www.3com.com/

Part Number 900-0287-01 Rev AB
Published July 2005

VCX

Telephone Guide

Telephones

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3102 Business Telephone

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2102 Business Telephone

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3101 Basic Telephone

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2101 Basic Telephone

Attendant Consoles

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3105 Attendant Console

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VCX Complement Attendant Software

VCX

™

IP Telephony Module

System Release 6.0

Summary of Contents for 3102

Page 1: ...shed July 2005 VCX Telephone Guide Telephones 3102 Business Telephone 2102 Business Telephone 3101 Basic Telephone 2101 Basic Telephone Attendant Consoles 3105 Attendant Console VCX Complement Attenda...

Page 2: ...le named LICENSE TXT or LICENSE TXT If you are unable to locate a copy please contact 3Com and a copy will be provided to you UNITED STATES GOVERNMENT LEGENDS If you are a United States government age...

Page 3: ...ation Sources 14 2 VCX BASIC TELEPHONE MODEL 2101 Buttons and Controls 16 3 VCX BUSINESS TELEPHONE MODEL 2102 Buttons and Controls 20 Access Buttons 23 Line Status Lights 24 4 VCX BASIC TELEPHONES MOD...

Page 4: ...lls 52 Redialing a Call 53 Making External Calls 53 Making a Call to a Remote Office 54 Using Unique Extensions 54 Using Site Codes 54 Class of Service Override 55 Terminating Calls 56 Using the Telep...

Page 5: ...ice Mail 78 Transferring a Call to Another User s Voice Mail 79 Call Waiting 81 Speed Dialing 81 Configuring Speed Dial Numbers 82 Dialing Speed Dial Numbers 83 Call Forwarding 84 Call Forward Ring No...

Page 6: ...d Line Calls 112 Directed Call Pickup and Bridged Line Calls 112 Attendant Console and Bridged Line Calls 112 Hunt Groups and Bridged Line Calls 113 MWI and Bridged Line Calls 113 Logging Out 113 A TE...

Page 7: ...ea network LAN not through a traditional telephone connection Your telephone is connected to the 3Com system through an RJ45 Ethernet connector instead of through an RJ11 telephone connection Your tel...

Page 8: ...ta or potential damage to an application system device or network Warning Alerts you to potential personal injury Table 2 Text Conventions Convention Description Screen displays This typeface represen...

Page 9: ...rface AT A GLANCE IP Messaging Module User Guide 3Com Native Interface IP Messaging Traditional Interface AT A GLANCE IP Messaging Module User Guide Traditional Interface IP Messaging Module Operation...

Page 10: ...e mail comments about this guide or about any Voice product documentation to VOICE_Techpubs_comments 3com com Include the following information with your comments Document title Document part number...

Page 11: ...eral description of your VCX telephone and describes the steps you must complete to use your phone This chapter includes the following topics VCX Telephone Overview Initial Voice Mailbox Setup Configu...

Page 12: ...telephone such as telephone button functions making and forwarding calls and speed dialing In addition your account includes a voice mailbox Voicemail features are provided by 3Com IP Messaging softwa...

Page 13: ...d you use to log in to your telephone When you change the default voicemail password in the following procedure you automatically change the telephone login password To initialize your mailbox 1 Lift...

Page 14: ...e Most of the options available through this interface are also available through the TUI See Chapter 10 for more information on using the VCX 7000 User Interface Additional Information Sources You ma...

Page 15: ...del 2101 Basic Telephone and includes the following topic Buttons and Controls For information about the 3101 and 3101SP Basic Telephones see Chapter 4 For information about the 3105 Attendant Console...

Page 16: ...et Pressing and releasing the hook switch gives you a dial tone 3 Display Panel Displays telephone status messages Caller ID information if enabled and the number of new messages voice e mail and fax...

Page 17: ...Monitor and Barge In FWD Universal Allows you redirect incoming calls to another destination unconditionally See Call Forwarding FWD Busy Allows you redirect incoming calls to another destination whe...

Page 18: ...6 MSG Message button Accesses your messages voice e mail or fax through the VCX Messaging system See the IP Messaging Module User Guide 7 Telephone key pad 8 Volume control buttons Raise or lower the...

Page 19: ...elephone This chapter includes the following topics Buttons and Controls Access Buttons Line Status Lights For information about the Model 3102 Business Telephone see Chapter 5 For information about t...

Page 20: ...Guide The light next to the MSG button stays red as long as there is at least one unreviewed message voice e mail or fax in your mailbox 3 Display Panel Displays telephone status messages Caller ID i...

Page 21: ...oming calls to another destination when your phone is busy See Call Forwarding FWD Ring No Answer Allows you redirect incoming calls to another destination when your phone rings but is not answered Se...

Page 22: ...s button to access and view the Display Panel Main menu 9 Access buttons with indicator lights See Programmable Access Buttons and Line Status Lights 10 Access buttons without indicator lights See Pro...

Page 23: ...l intercom calls without picking up the handset An external call a call from outside your VCX system rings to your telephone as usual See Using the Hands Free Feature The light next to the Hands Free...

Page 24: ...to the first five speed dial codes that you assign using the VCX User Interface through your web browser or the telephone keypad See Speed Dialing The next 2 buttons buttons 8 and 9 are for the Bridg...

Page 25: ...P Basic Telephones The chapter includes the following topics Buttons and Controls Access Buttons Status Lights for System Appearance Buttons For information about the 2101 Basic Telephone see Chapter...

Page 26: ...01SP Basic Telephone 1 Soft buttons Use the soft buttons to navigate through Display Panel options A button s function depends on the option selected The buttons are left to right Slct Select Use this...

Page 27: ...all History Speed Dial Speed dial numbers must be configured through the VCX User Interface which is accessed through the web see Chapter 10 The VCX Model 3101 and 3101SP Basic Telephones have no butt...

Page 28: ...to access your messages through the voice mail system see the IP Messaging Module User Guide 6 Hold button Places a caller on hold See Putting a Call on Hold 7 Label area for Access buttons The telep...

Page 29: ...an still hear them Press the button to turn off the telephone s mouthpiece when you are using the handset or the microphone 3101SP only when your telephone is in speaker phone mode To turn off the Mut...

Page 30: ...access features that are not directly assigned to an Access button on your telephone For example you can use the Feature button to enable and disable Do Not Disturb For more information on feature co...

Page 31: ...ts for System Appearance Buttons 31 Table 4 Status Indicator Lights for System Appearance Buttons If the light is The line is Off Available for use Steady In use Blinking quickly Ringing Blinking slow...

Page 32: ...32 CHAPTER 4 VCX BASIC TELEPHONES MODELS 3101 AND 3101SP...

Page 33: ...siness Telephone This chapter includes the following topics Buttons and Controls Access Buttons Status Lights For information about the Model 2102 Business Telephone see Chapter 3 For information abou...

Page 34: ...is button to select a displayed item For example you can use this button to automatically dial a previously placed or received call or a missed call Back Use this button to move the cursor backwards o...

Page 35: ...of telephone features note that some features may not be enabled by your administrator Silent Monitor When enabled by your administrator allows you to monitor another user s phone calls See Silent Mo...

Page 36: ...area for Access buttons The telephone LabelMaker available through the 3Com web site enables you to define and print a new label for your Access buttons See Printing Labels 9 Telephone key pad 10 Hold...

Page 37: ...ngs to your telephone as usual See Using the Hands Free Feature The light next to the Hands Free button remains red as long as this option is enabled 18 Headset connector Located on the underside of t...

Page 38: ...4 OK button Press the OK button to send a call 5 Directory Lists in the Display Panel all the users in your organization and their extensions You can use the Soft Buttons to sort the list and select...

Page 39: ...a headset connected to the telephone See Using a Headset Status Lights An Access button that is set up for incoming and outgoing calls is called a System Appearance button The light beside each System...

Page 40: ...40 CHAPTER 5 VCX BUSINESS TELEPHONE MODEL 3102...

Page 41: ...Console A device that works along with VCX telephones to increase call handling capability In many offices the Attendant Console is used by a receptionist or switchboard operator who is referred to in...

Page 42: ...xtensions busy available In the current release when you assign a phone extension to an Attendant Console button the button assignment does not become effective until either the Attendant Console is r...

Page 43: ...endant Console using the LabelMaker utility which is available through the 3Com web site See Printing Labels 6 Label cover tabs Allow you to unsnap the plastic cover to insert labels 7 Access buttons...

Page 44: ...les you to toggle between the two sets of Access button assignments on the Console Press the Shift button to switch between assignments 1 through 50 and assignments 51 through 100 The Shift button LED...

Page 45: ...e label holders of your attendant console 12 To save the edited LabelMaker click the Save button at the top of the LabelMaker screen Or you can click File Save As to save the LabelMaker to a new locat...

Page 46: ...ctory in a series of tabs Each tab sorts the directory by a different type of information for example by last name by department or by extension Figure 9 shows the Complement Attendant Software main w...

Page 47: ...Purpose Call List Displays Caller ID information name and extension number the status of a call and the duration of the call The number of calls displayed depends on the number of access lines that yo...

Page 48: ...h one or more VCX call processors CAS can display a global directory of all the users in your organization Note that this option must be configured by your administrator By default CAS displays the lo...

Page 49: ...telephone models and includes the following topics Logging In to Your Telephone Answering a Call Making Calls Terminating Calls Using the Telephone Display Panel Controlling the Volume Using the Hand...

Page 50: ...erview and the VCX User Interface online Help If the Display Panel on your phone shows the following information you are not logged in and cannot make calls Use Program btn to login Logged out from PB...

Page 51: ...apter 8 for information on feature codes Changing Your Password You can change your password through the VCX User Interface see Chapter 10 This changes your password on the VCX call processor However...

Page 52: ...Hold button to put the new call on hold or hang up the new call and then press the Access button to access the original call For the 2101 Model Telephone 1 Press the Call Toggle button to put the cur...

Page 53: ...your called party s phone to ring Lift your handset or press the Speaker button You can also lift your handset or press the Speaker button and then press the Redial button The 2101 Model Telephone doe...

Page 54: ...ension range from 1000 through 1999 Phones at the Atlanta office use an extension range from 2000 through 2999 Phones at the Dallas office use an extension range from 3000 through 3999 In this example...

Page 55: ...ephone on the same local network For example the telephone in a conference room may be configured to prevent long distance telephone calls You may however need to place a long distance call during a m...

Page 56: ...er been listened to or acted upon saved or deleted Reviewed A reviewed message has been listened to but has not been acted upon saved or deleted A message may reach this state if you listen to the mes...

Page 57: ...o monitor another user s phone calls See Silent Monitor and Barge In FWD Universal Allows you redirect incoming calls to another destination unconditionally See Call Forwarding FWD Busy Allows you red...

Page 58: ...ess the up or down Volume Control buttons repeatedly until the volume is at the level you prefer You can change the volume during a conversation or by listening to the dial tone Headset Volume Model 3...

Page 59: ...on the underside of the telephone To prepare the headset for all calls on either phone 1 Plug the headset connector into the headset jack on the underside of the telephone 2 Press the Headset button...

Page 60: ...on your telephone and set it on your desk 2 Put on the headset 3 On the amplifier set the headset button to On Putting a Call on Hold To put a call on hold 1 While you are on a call press the Hold but...

Page 61: ...for additional information You can also transfer a call to another subscriber s voice mail See Transferring a Call to Another User s Voice Mail Unattended Transfer In an unattended transfer you transf...

Page 62: ...lers from hearing you by turning off the telephone s microphone when you are using the handset or headset or when your telephone is in speaker phone mode To mute your phone 1 While you are on a call p...

Page 63: ...sonal non Hunt Group calls go to your call coverage point However Hunt Group calls always ring on a member s phone regardless of the Do Not Disturb setting If your telephone is part of a bridged exten...

Page 64: ...64 CHAPTER 7 BASIC TELEPHONE OPERATION...

Page 65: ...X telephone to enhance the operation of your phone A feature code is a sequence of numbers you enter on the telephone keypad to enable a feature that is not mapped to a button This chapter includes th...

Page 66: ...l information is required the Display Panel prompts you However you can invoke some feature codes without pressing the Feature button by entering special feature code syntax with the telephone keypad...

Page 67: ...the feature code and extension with a single command 467 1001 You must prepend the feature code with an asterisk and separate the feature code and extension with another asterisk Each element in a fe...

Page 68: ...ll calls Enable Disable Feature 889 Or 889 See Controlling Caller ID Block Caller ID for next call Enable Disable Feature 890 then destination Or 890 destination See Controlling Caller ID Call Forward...

Page 69: ...ut Feature 971 then enter hunt group number Or 971 hunt group number See Hunt Groups Hunt Group Status Feature 972 See Hunt Groups Mute Feature 101 See Muting Calls Off Hook Warning Enable Disable Fea...

Page 70: ...in the Display Panel Silent Monitor Feature 425 See Silent Monitor and Barge In Soft Button 1 Feature 105 Simulates pressing the Slct Select button to select an item in the Display Panel Soft Button 2...

Page 71: ...l user directory or if enabled the users in the global user directory See Viewing the User Directory Volume DTMF Feature 329 Adjusts the volume heard when a keypad button is pushed After entering Feat...

Page 72: ...72 CHAPTER 8 FEATURE CODES...

Page 73: ...through the VCX User Interface This chapter contains the following topics Viewing the Call History Viewing the User Directory Controlling Caller ID Setting up a Conference Call Transferring Your Phone...

Page 74: ...enu c If you have a Business Telephone press the Call History button Optionally you can press Feature 462 The Call History menu appears in the Display Panel 2 Select one of the follow options a For pl...

Page 75: ...r administrator By default you can view the local user directory The global directory is also available through the VCX User Interface see Chapter 10 To view the User Directory use one of the followin...

Page 76: ...hone receiving your call You can control whether the VCX system sends your Caller ID when you make a call You can choose one of the following settings Set one of the following defaults for all your ca...

Page 77: ...announced Conference In an unannounced conference you conference in the person without notifying that person 1 While on a call press Conference or press Feature 430 The system places your caller on ho...

Page 78: ...n you do not have to log out of one phone before logging into another 2 From the phone that you want to use as yours enter your phone number and password a Press Program 5 4 or Feature 410 5 4 enter y...

Page 79: ...at is ringing and all subsequent calls to your voice mailbox by pressing Fwd Mail 3 To disable this feature press Fwd Mail again The light goes out and calls ring normally To forward incoming calls to...

Page 80: ...For example extension 1001 calls extension 1000 Extension 1000 wants to transfer the call to the voice mailbox of extension 1002 In this case extension 1000 performs the following steps Presses Trans...

Page 81: ...ersonal Speed Dials With this type of speed dialing a number internal or external is mapped to a feature code value To use a personal speed dial you press the Feature button and enter the appropriate...

Page 82: ...ator has enabled the BLF for a speed dial you cannot reassign a different number for that speed dial Configuring Speed Dial Numbers You set up speed dialing through the TUI using the Program button Re...

Page 83: ...s already configured for this button you can enter a different number 5 To store the number press the OK button or press Make sure you write the name of the person whose number you have stored and the...

Page 84: ...under the Display Panel to enter edit mode A blinking cursor appears under the first digit in the displayed speed dial number allowing you to modify the number Press to save the number and exit edit m...

Page 85: ...ls by entering the Forward Universal feature code 465 and then entering the number to which you want the calls forwarded If your telephone is part of a bridged extension see Call Forward Forward to Vo...

Page 86: ...to display the Main menu press 4 to select Call Features then press 2 to select Forward Universal b Press the Call Forward button Model 3102 and Model 2102 c Press Feature 465 all phones 2 Use the ke...

Page 87: ...l Park extension 2 Press the Call Park button or press Feature 120 to park the call using the default extension or use the telephone keypad to enter a Call Park extension from the list of extensions a...

Page 88: ...phone in the following format 455 group code extension The call is directed to your telephone Silent Monitor and Barge In The VCX system supports Silent Monitor and Barge In These two features are ty...

Page 89: ...sor attempts to park conference or transfer a monitored call the action will be ignored and the Display Panel shows Not supported operation If a customer or agent terminates a monitored call by hangin...

Page 90: ...mapped to that extension You can also monitor a call by pressing Program 4 1 followed by the extension to be monitored then press To terminate participation in a monitored call hang up This has no eff...

Page 91: ...ill also display a call forward message To remotely enable a phone to forward calls to another extension 1 Pick up the handset 2 Press Feature 468 The Display Panel prompts you to enter the remote pho...

Page 92: ...k a reservations counter an information hotline or a customer service center Incoming calls that arrive at your company can go either to Your extension and the call coverage point you have set up see...

Page 93: ...er you should also be aware of how hunt group calls work with other VCX phone features such as call conferencing See Hunt Group Interaction With Other Features Hunt Group Types The type of hunt group...

Page 94: ...n of timeout values later in this section Calling Group An incoming call simultaneously rings on all member phones that are logged in even if a member is on another call For example if A B C and D are...

Page 95: ...ship in multiple groups You must be logged in to a hunt group to receive calls for that group You must be logged in to your VCX system account before you can log in to a hunt group If you are not logg...

Page 96: ...roup by pressing Program 4 8 followed by the hunt group number then press You can display all the hunt groups you are currently logged in to by pressing Feature 972 see Viewing Hunt Group Membership a...

Page 97: ...s are available the call is requeued for the hunt group Each time a call is put back in a hunt group queue it is treated like a new call If you are a member of one or more hunt groups the phone messag...

Page 98: ...status the Display Panel shows HuntGroup Status Changed If you are logged into multiple phones using the same phone number this message appears on all phone displays While this message appears in the...

Page 99: ...n through the application and subsequently on the telephone itself are described in more detail Your administrator determines whether the features in this chapter are available for your telephone or f...

Page 100: ...ess URL for the VCX User Interface Your browser must have cookies and Java script support enabled to start a VCX User Interface provisioning session To log in to the VCX User Interface 1 In your web b...

Page 101: ...column displays four options Welcome My Extensions Calling Features Log Out Each option except Log Out is associated with a set of tabbed pages shown on the right side of the window When you select an...

Page 102: ...ectory can be either local users whose phones are connected to the same VCX call processor or global all the users in a multi site enterprise that includes regional branch and local offices Search cri...

Page 103: ...Forwarding Allows you to control how the VCX system handles your calls when you do not answer a call your extension is busy or your calls are forwarded to another extension See Enable Call Forwarding...

Page 104: ...rect incoming calls to another destination unconditionally Use this feature when you plan to be away from your phone for an extended period of time Also referred to as Call Forward Universal Fall Back...

Page 105: ...eats an unanswered call A call is considered unanswered for the following reasons The call rings and is not answered before the call coverage ring timeout value is reached The default timeout value is...

Page 106: ...our extension that is you are bridging your extension to their phones The bridged phone is sometimes referred to as the primary phone The phone receiving bridged calls is sometimes referred to as the...

Page 107: ...expire 60 minutes or less depending on when the last registration occurred Press Feature 335 to force the phone registration to happen immediately Log off and then log on to the phone In this example...

Page 108: ...e configured with the same extension Or a manager may be logged in to multiple phones and monitored by an assistant logged in to one or more phones In any case the total number of logged in primary an...

Page 109: ...oes directly to the primary phone s call coverage point if All secondary phones have enabled Do Not Disturb No secondary phone is available If the primary phone enables Do Not Disturb and no secondary...

Page 110: ...ser disables Do Not Disturb while the call is ringing the call does not start ringing on the primary Do Not Disturb is enabled only for subsequent calls This is also true for a secondary phone user wh...

Page 111: ...n call will continue ringing on both phones Call Transfer Call Conferencing and Bridged Line Calls Bridged calls can be transferred by either the primary phone or the secondary phone The primary phone...

Page 112: ...back on a secondary phone rings on the first free SA line If all lines are in use a parked call that rings back is forwarded according to the enabled Call Forwarding setting for that phone If Do Not...

Page 113: ...Indication MWI of the primary phone or phones The display panel on the secondary phone shows the total number of new and old messages from both the primary phone and secondary phone mailboxes when th...

Page 114: ...114 CHAPTER 10 USING THE VCX USER INTERFACE...

Page 115: ...these topics Connecting the Telephone Installing the 3102 Telephone Label Plate Attaching and Adjusting the Support Bracket Attaching and Adjusting the Support Bracket Moving Your Telephone Swapping...

Page 116: ...telephone wiring Your telephone connects to the VCX system through an RJ 45 LAN connector instead of an RJ 11 telephone connector Your Power connection for an AC power adapter The adapter is an optio...

Page 117: ...onnect any VCX Telephone or Attendant Console to a Power over Ethernet source see the packing sheet that comes with the device Strain relief clamps are built into the 3101 3102 3105 support bracket In...

Page 118: ...dant Console and the 3101 and 3101SP Basic Telephones Figure 15 Adjusting the Support Bracket To attach the support bracket 1 snap the bracket into the mounting supports 2 on the bottom of the telepho...

Page 119: ...telephone slip into slots on the bracket and the opposite mounting points snap into place Low Profile and High Profile Positions In Figure 17 the support bracket is outlined to show you how to instal...

Page 120: ...n To mount an VCX 2102 telephone on a wall put the bracket on the opposite end of the telephone in the low profile position Pull and twist the knob on the underside of the phone 90 degrees Figure 18 s...

Page 121: ...e position on opposite end of telephone Security Wall Mount Bracket Every VCX 2101 and 2102 telephone can be fitted with an optional security wall mount bracket that ensures that the device cannot be...

Page 122: ...ure another VCX phone in the system to duplicate your primary phone This means if you are away from your primary phone for example in a different office you can program the local phone to use your ext...

Page 123: ...applied to the cable at its source My telephone has locked up Your telephone has lost the connection to the system Remove the Ethernet cord from the jack and then re insert it into the jack Wait a fe...

Page 124: ...ately after a call came in Remove the Ethernet cord from the jack then re insert it into the wall jack Wait a few seconds If the telephone continues to ring disconnect the electrical power for your te...

Page 125: ...rge In 89 bracket 1102 2102 2102 IR security wall mount 121 3101 and 3102 telephone support 117 bridging extensions enabling 106 busy line call forwarding set through VCX User interface 104 set with a...

Page 126: ...ure code 85 forwarding a call to a remote location 91 forwarding calls 84 104 G global user directory 75 H hands free using 59 headset retuning after a long delay 59 using 3102 phone only 59 holding a...

Page 127: ...RJ11 116 S security wall mount bracket 1102 2102 2102 IR 121 selective ringing setting through the VCX User Interface 103 Silent Monitor 88 site codes 54 speaker button 3101SP Basic Telephone 28 speak...

Page 128: ...X 3105 Attendant Console see 3105 Attendant Console VCX Complement Attendant Software see Complement Attendant Software VCX User Interface accessing 100 logging out 113 login screen 100 set up selecti...

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