NEC ELECTRA ELITE IPK II, Programming Manual, Page: 96 / 617

Electra Elite IPK II Document Revision 1
Electra Elite IPK II Programming Manual 2 - 61
Conditions
None
Feature Cross Reference
J Automatic Call Distribution (ACD)
11 ACD Agent Logout by Supervisor
Allows an ACD Supervisor to log out of a
group.
MLT 668
12 Change Agent ACD Group by
Supervisor
When using service code 169 to change
an agent’s ACD group, the supervisor
must enter a 2-digit number for the group.
For example, to change to ACD group 4,
the entry would be ‘169 04’.
MLT 669
13 ACD Agent Changing Own ACD
Group
Using this service code, an ACD Agent
can reassign themselves to another ACD
Group.
MLT 670
Input Data
Item
No.
Item
Terminals
Default New