NEC ELECTRA ELITE IPK II, Programming Manual, Page: 95 / 617

Document Revision 1 Electra Elite IPK II
2 - 60 Program 11 : System Numbering
Description
Use Program 11-13 : Service Code Setup (for ACD) to customize the Service Codes
which are used with the Automatic Call Distribution (ACD) feature. You can customize
additional Service Codes in Programs 11-10 through 11-12 and 11-14 ~ 11-16. The
following chart shows:
J The number of each code (01~13).
J The function of the Service Code.
J
The type of telephones that can use the Service Code.
J The default entry.
If you change a Service Code, be sure to record your entry in the “New” column.
Program 11 : System Numbering
11-13 : Service Code Setup (for ACD)
Level:
IN
Input Data
Item
No.
Item
Terminals
Default New
01 ACD Log In / Log Out (for KTS) MLT, SLT
,
5
02 ACD Log Out (for SLT) SLT 655
03 Set ACD Wrap-Up Time (for SLT) SLT 656
04
Cancel ACD Wrap-Up Time (for SLT)
SLT 657
05 Set ACD Off Duty (for SLT) SLT 658
06 Cancel ACD Off Duty (for SLT) SLT 659
07 --- Not Used ---
08
Agent ID Code Login
Allows an AIC Agent to log into a group.
MLT No Setting
09 Agent ID Code Logout
Allows an AIC Agent to log out of a group.
MLT No Setting
10 ACD Agent Login by Supervisor
Allows an ACD Supervisor to log into a
group.
MLT 667