NEC ELECTRA ELITE IPK II, Programming Manual, Page: 419 / 617

Document Revision 1 Electra Elite IPK II
2 - 384 Program 41 : ACD Setup
Description
Use
Program 41-20 : ACD Queue Display Settings
to assign the options for the ACD
Queue Status Display feature. This program allows the Queue Status Display, as well
as an alarm to sound, when the parameters in this program are met.
Program 41-15 can also provide a queue alarm to the agents. The options in Program
41-20 should not be used if 41-15 is set.
Program 41 : ACD Setup
41-20 : ACD Queue Display Settings
Level:
SA
Feature
Available in
Program 41-15
Available in
Program 41-20
Queue Status Display --- Yes
Queue Status Display
Time --- Yes
Alarm Yes Yes
Alarm Send Time
Program 41-15-02 determines the
length/interval of the alarm.
Yes
Interval Time of Queue
Status Display Yes
Class of Service --- Yes
Timing of Alarm and
Display Queue Status
Alarm triggered after the number of
calls in Program 41-15-01 is
exceeded.
Alarm triggered after the number
of calls in Program 41-20-01 is
exceeded. Then follows Program
41-20-03 timing for displaying
status.