Lenovo System x3630 M4, Installation And Service Manual

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General problems
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 5 “Parts listing, Lenovo System x3630 M4 Type 7158” on page 161 to check whether a
component is a consumable, structural, or FRU part.
• If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained
technician.
Symptom Action
A cover latch is broken, an
LED is not working, or a similar
problem has occurred. If the part is a CRU, replace it. If the part is a FRU, the part must be replaced by
a trained service technician (see “Removing and replacing server components”
on page 177 to determine whether the part is a consumable, structural, or FRU
component).
The server is hung while the
screen is on. Cannot start the
Setup utility by pressing F1.
1. See “Nx-boot failure” on page 160 for more information.
2. See “Recovering the server firmware” on page 158 for more information.
The server cover was removed
while running and the server
shut off. Replace the server cover and restart the server.
Hard disk drive problems
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 5 “Parts listing, Lenovo System x3630 M4 Type 7158” on page 161 to check if a component is a
consumable, structural, or FRU part.
• If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained
technician.
Symptom Action
Not all drives are recognized
by the DSA hard disk drive
diagnostic test. Remove the drive that is indicated by DSA (see “Removing a hot-swap hard disk
drive” on page 44 or “Removing a simple-swap hard disk drive” on page 45); then,
run the hard disk drive diagnostic test again (see Appendix C “DSA diagnostic test
results” on page 855). If the remaining drives are recognized, replace the drive that
you removed with a new one.
The server stops responding
during the hard disk drive
diagnostic test.
Remove the drive that is indicated by DSA (see “Removing a hot-swap hard disk
drive” on page 44 or “Removing a simple-swap hard disk drive” on page 45); then,
run the hard disk drive diagnostic test again (see Appendix C “DSA diagnostic test
results” on page 855). If the remaining drives are recognized, replace the drive that
you removed with a new one.
A hard disk drive has failed,
and the associated yellow hard
disk drive status LED is lit. Replace the failed hard disk drive.
Chapter 4
.
Troubleshooting
143