LaCie Ethernet Disk RAID
(Firmware version 1.4)
User Manual
page
Troubleshooting
Problem
■
Solution
■
I forgot my recovery
password.
Reset the password using the storage system (see section
5.6, Managing Backups
). Once you
reset it on the storage system, you can use the new password with the recovery CD or for booting
remotely from the storage system.
8.3. Creating a Diagnostic File
In some cases, you might need assistance from Cus-
tomer Support to solve problems that you might have
with Windows Backup Software. When you contact the
Customer Support team, they might ask you to create
a diagnostic file to help them better understand your
environment and configuration settings.
You can create a diagnostic file using either the
Windows Backup Software application or, in the event
of a system failure, using the recovery CD. To create
a diagnostic file using the recovery CD, the computer
must have a floppy disk drive or a directly connected
USB disk.
To create a diagnostic file using Windows Backup
Software:
Run Windows Backup Software.
From the Action menu, click Create Diagnostic
File.
Click Save to save the file using the default file name,
or type the desired file name in the File name text
box and then click Save. If desired, you can save the
file in a different location. Once the file has been cre-
ated, you can send it to Customer Support.
1.
2.
3.
ImpOrTANT INfO:
This diagnostic file
does not include the log files associated with
the Intelligent Management Agent (IMA). You
might be asked to send those files (iscmlib.log
and iscmservice.log) separately.
8.3.1. Using Windows Backup Software
■
To create a diagnostic file using the recovery CD:
Insert the recovery CD into the computer’s CD-
ROM drive.
After the CD has initialized, press Alt+F2.
At the command line, enter the following command
and then press Enter:
xray
When prompted, enter your e-mail address and press
Enter. This ensures that your e-mail address is saved
as part of the diagnostic file in case Customer Sup-
port needs to contact you.
When prompted, insert a formatted floppy disk into
the computer’s floppy disk drive or attach a USB disk
and press Enter.
When the list of destination options appears, en-
ter the appropriate number and press Enter. When
a message appears, indicating that the file has been
created, you can send it to Customer Support.
To return to the recovery CD menu, press Alt+F1.
1.
2.
3.
4.
5.
6.
7.
8.3.2. Using the Recovery CD
■
