LaCie Ethernet Disk RAID
(Firmware version 1.4)
User Manual
page
Troubleshooting
Problem
■
Solution
■
The users can’t
access the shared
folders.
Make sure the Ethernet Disk RAID is powered on, connected to the network, and operating
properly.
Make sure the user configuration is correct.
For Windows or Mac OS X users, try changing the password (as described in section
5.4.2.
Modifying Users
) and accessing the shared folder again.
For Linux users, make sure the computer name or IP address is correct. If it’s not, recreate the
user by removing the existing user (as described in section
5.4.3. Removing Users
) and adding
it again (as described in section
4.1.1. Adding Users
).
Make sure the users are using the proper procedure for accessing the shared folders (as de-
scribed in section
6.1. Accessing Shared Folders
), including the correct name or IP address of
the Ethernet Disk RAID. (Windows* and Mac OS X users can use the Ethernet Disk RAID
name only if their computer is in the same subnet as the Ethernet Disk RAID, if they added
the Ethernet Disk RAID’s IP address and name to their local hosts file, or if the Ethernet Disk
RAID name was manually registered with a DNS server in your network. Linux users must
use the IP address.) Windows users can’t access shared folders using the Console unless their
computers are on the same subnet as the Ethernet Disk RAID. If using the Console does not
work, try accessing the shared folders using My Computer or Windows Explorer (as described
in section
6.1.1.1. Using My Computer or Windows Explorer
).
Make sure the user’s computer is connected to the network and can otherwise access the Eth-
ernet Disk RAID.
To check the network connection in a Windows environment, click Start --> Run and type
cmd. At the command prompt, type the following: ping IP_address
where IP_address is the IP address of the Ethernet Disk RAID. If you do not see Reply from...,
the problem is with your network.
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The users can’t
create files in the
shared folders.
Check the access rights for the user (as described in section
5.5.2. Changing User Access to
Shared Folders
). The user must have read/write rights to be able to create files in the shared
folder.
The Ethernet
Disk RAID is not
distributing IP ad-
dresses.
Make sure that Enable DHCP server is selected on the Network page (as described in section
5.7.5. Network
) and that the starting and ending IP addresses are valid. The first three digit
groups of both the starting IP address and ending IP address must be the same.
If the network configuration is correct and it still doesn’t work, the DHCP service might not be
working properly. Restart the Ethernet Disk RAID.
