LaCie Ethernet Disk RAID
(Firmware version 1.4)
User Manual
page
Troubleshooting
8. Troubleshooting
This section provides general information about
common problems that you might have with your
Ethernet Disk RAID and Windows Backup Software
and steps you can take to resolve them.
Problem
■
Solution
■
I can’t access the
Manager.
This can occur if you attached the network cable after powering on the Ethernet Disk RAID.
Shut down the Ethernet Disk RAID, make sure the network cable is attached, and power it on
again.
If you’re using the Console, make sure the computer where the Console is installed is in the same
subnet as the Ethernet Disk RAID. If you’re using a Web browser, make sure the name or IP ad-
dress of the Ethernet Disk RAID is correct. You can use the system name only if your computer
is in the same subnet as the Ethernet Disk RAID, if you added the Ethernet Disk RAID’s IP ad-
dress and name to your local hosts file, or if you manually registered the name with a DNS server
in your network. In addition, if you configured the Ethernet Disk RAID to use a specific IP
address, you might need to specify the IP address of the gateway in your network before you can
successfully access the Manager using a Web browser. First access the Manager using the Console
(as described in section
3.5. Logging In to the Manager
) and then specify the gateway address (as
described in section
5.7.5. Network
.) and try to access it using a Web browser.
I forgot the pass-
word for logging in
to the Manager.
You can reset the Ethernet Disk RAID to use its original administrator user name (admin) and
password (storage) by pressing the small, recessed reset button on the back of the unit.
NOTe:
This also resets the Ethernet Disk RAID to its original network settings. If you previ-
ously configured the Ethernet Disk RAID to use a specific IP address, it will now obtain its IP
address from the DHCP server (if any). If you don’t have a DHCP server on the network, it
will use its default IP address (192.168.0.101). For information about changing these settings,
refer to section
5.7.5. Network
.
In addition, pressing this button restarts the Ethernet Disk RAID, which might adversely af-
fect user connections to shared folders. Be sure to do this only when users are not connected to
shared folders or performing recovery.
8.1. Troubleshooting the Ethernet Disk RAID