LaCie Ethernet Disk RAID
(Firmware version 1.4)
User Manual
page
Troubleshooting
8.2. Troubleshooting Windows Backup Software
Problem
■
Solution
■
The disk that I
want to protect isn’t
listed.
Windows Backup Software does not support dynamic disks. These types of disks are automati-
cally filtered from the list of disks that you can protect.
Errors occur when I
try to protect a disk.
When adding a storage system to the list of backup locations, make sure that you’re using the
correct name or IP address of the storage system.
If the storage system is already listed, select it in the list of backup locations and then click Re-
move. Then click Add to add it again. This resets the settings in the Microsoft iSCSI Initiator*
which might cause authentication problems.
Make sure the storage system is powered on.
Make sure the computer is connected to the network and can otherwise access the storage
system. To check the network connection, click Start --> Run and type cmd. At the command
prompt, type the following:
ping IP_address
where IP_address is the IP address of the storage system. If you do not see Reply from..., the
problem is with your network.
Make sure that sufficient space is available on the storage system. At least an additional 20% of
the disk size is required for changed data. For example, if the disk that you want to protect is
15 GB, at least 18 GB of space must be available on the storage system. The Home page in the
Manager displays the amount of available space.
NOTe:
If errors occur when you’re protecting a disk for the first time, invalid backups might
be created on the storage system. To ensure that you don’t use up disk space unnecessarily,
be sure to delete any extraneous backups on the storage system (see
section 5.6.3, Deleting a
Backup
). Compare the Backup disk ID on the Status page in Windows Backup Software with
the Backup Disk ID on the Backups page in the Manager to determine which backup is actu-
ally being used.
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