Keysight Technologies 86120B, User Manual

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34
Getting Started
Returning the Instrument for Service
Returning the Instrument for Service
The instructions in this section show you how to properly return the instrument for
repair or calibration. Always call the Keysight Technologies Instrument Support
Center first to initiate service
before returning your instrument to a service office.
This ensures that the repair (or calibration) can be properly tracked and that your
instrument will be returned to you as quickly as possible. Call this number regard-
less of where you are located.
Refer to “For Assistance and Support” on page 262
for a list of service offices.
If the instrument is still under warranty or is covered by a Keysight Technologies
maintenance contract, it will be repaired under the terms of the warranty or contract
(the warranty is at the front of this manual). If the instrument is no longer under war-
ranty or is not covered by a Keysight Technologies maintenance plan, Keysight
Technologies will notify you of the cost of the repair after examining the unit.
When an instrument is returned to a Keysight Technologies service office for servic-
ing, it must be adequately packaged and have a complete description of the failure
symptoms attached. When describing the failure, please be as specific as possible
about the nature of the problem. Include copies of additional failure information
(such as the instrument failure settings, data related to instrument failure, and error
messages) along with the instrument being returned.
Preparing the instrument for shipping
1 Write a complete description of the failure and attach it to the instrument. Include any
specific performance details related to the problem. The following information