Juniper NETWORK AND SECURITY MANAGER, Manual

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Table 4: Network and Security Manager and Secure Access Device Publications (continued)
Provides procedures to install Secure Access appliances on your network and begin
configuration. Secure Access Quick Start Guide
Requesting Technical Support
Technical product support is available through the Juniper Networks Technical Assistance
Center (JTAC). If you are a customer with an active J-Care or JNASC support contract,
or are covered under warranty, and need post-sales technical support, you can access
our tools and resources online or open a case with JTAC.
• JTAC policies—For a complete understanding of our JTAC procedures and policies,
review the JTAC User Guide located at
http://www.juniper.net/us/en/local/pdf/resource-guides/7100059-en.pdf
.
•
Product warranties—For product warranty information, visit
http://www.juniper.net/support/warranty/ .
• JTAC hours of operation—The JTAC centers have resources available 24 hours a day,
7 days a week, 365 days a year.
Self-Help Online Tools and Resources
For quick and easy problem resolution, Juniper Networks has designed an online
self-service portal called the Customer Support Center (CSC) that provides you with the
following features:
•
Find CSC offerings:
http://www.juniper.net/customers/support/
•
Search for known bugs:
http://www2.juniper.net/kb/
• Find product documentation:
http://www.juniper.net/techpubs/
• Find solutions and answer questions using our Knowledge Base:
http://kb.juniper.net/
• Download the latest versions of software and review release notes:
http://www.juniper.net/customers/csc/software/
• Search technical bulletins for relevant hardware and software notifications:
https://www.juniper.net/alerts/
•
Join and participate in the Juniper Networks Community Forum:
http://www.juniper.net/company/communities/
•
Open a case online in the CSC Case Management tool:
http://www.juniper.net/cm/
To verify service entitlement by product serial number, use our Serial Number Entitlement
(SNE) Tool:
https://tools.juniper.net/SerialNumberEntitlementSearch/
Opening a Case with JTAC
You can open a case with JTAC on the Web or by telephone.
• Use the Case Management tool in the CSC at http://www.juniper.net/cm/ .
Copyright © 2010, Juniper Networks, Inc. xvi
Configuring Secure Access Devices Guide