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iPECS-LIK
Feature Description & Operation Manual

Issue 6.0d1

30



iPECS Phone

2.5.11.2 Supervisor Help Response

Description

An Agent may request assistance from a Supervisor using the ACD Group Help Code, default
574 or

{HELP}

button. The Supervisor is then notified of the Help request in the iPECS Phone

display and a flashing

{HELP RESPONSE}

button. The Supervisor can respond using the Help

Response button, which is required, and be connected to the Agent’s active call with the
microphone muted. The Supervisor hears the Agent and connected party and may join the
conversation by pressing the

[MUTE]

button to activate the microphone.

Operation

Agent iPECS Phone

To request Supervisor assistance,

1. Press the

{HELP}

button.

SLT

1. Hook-

flash and dial “574”, the Agent Help code

2. Dial the desired ACD Group number.

Supervisor iPECS Phone

To assign a

{HELP RESPONSE}

button

1.

[PGM]

+

{FLEX}

+ “574” + “Group Number” +

[SAVE]

To respond to a Help request, at the Supervisor Phone,

1. Lift the handset or press the

[SPEAKER]

button,

2. Press the flashing

{HELP RESPONSE}

button, the Supervisor is connected to the

active Agent call with the microphone muted, the

[MUTE]

button LED is On.

To converse with the Agent and connected party

1. Press the illuminated

[MUTE]

button.

Conditions

1. The Agent Help request is sent to the lowest numbered available Supervisor station

for the associated ACD Group.

2. If no Supervisor is available, the Agent receives error tone.

3. A Warning Tone, if enabled, will be sent to the Agent as the Supervisor is connected

to the conversation.

4. Only one active Help request is allowed at a time, a second help request will cancel

any active help request.

Programming

NUMBERING PLAN

1 ACD Group Help Code (PGM 107-Btn 5)

STATION GROUPS

1 ACD Groups (PGM 191)

2 ACD Group Supervisor (PGM 191-Btn 18)

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Summary of Contents for iPECS-LIK

Page 1: ...iPECS LIK Feature Description Operation Manual Please read this manual carefully before operating any LIK System Shaded Areas are generally not for Australian Usage ...

Page 2: ...e Wait Call Back and restructured Muted Ring w Pre Selected Msg added restructured Pre Custom Display Messages T 38 Fax Relay added IP FAX T 38 Day Night Mode applied between groups added reference and rewrote ICM Tenancy ACD sections previously section 2 5 to 2 20 restructured ACD sections now section 2 5 1 2 5 12 Multi level Admin access restructured admin with Multi level section Programmable A...

Page 3: ...support Tenancy Group ring mode for Flexible DID ICLID Station ICR Conference Group w recording iP Bridge Cabinet Alarm NMS System DECT DISA Call Forward removed Added LIP 8000 series soft key operation for auto dial features LNR SAVE etc Added Attendant active MFIM display Updated Table 1 2 1 and updated VSF capacity Call Forward using external number added Added Option for voice mail attachment ...

Page 4: ... Agent Queued Calls Display 15 2 5 1 5 Agent Automatic Wrap Up 16 2 5 1 6 Agent On Off Duty w Reason Code 17 2 5 2 Announcements 19 2 5 3 Auto ACD DND Unavailable Service 21 2 5 4 Calls In Queue routing 22 2 5 5 Calls In Queue Page Alert 23 2 5 6 Event Messages 24 2 5 7 Group Mail Box 25 2 5 8 Group Name 26 2 5 9 Incoming Call Routing 27 2 5 10 ACD Caller Controlled ICLID Routing 28 2 5 11 Supervi...

Page 5: ...TRANSFER 55 2 17 1 Call Transfer Station 55 2 17 2 Call Transfer CO IP 56 2 17 3 Call Transfer Voice Mail 57 2 17 4 Call Transfer System Announcement No 58 2 18 CALL WAITING CAMP ON 60 2 19 CO IP ACCESS 61 2 20 CO IP CALL TIME RESTRICTION 63 2 21 CO IP CALL WARNING TONE TIMER 64 2 22 CO IP QUEUING 65 2 23 CONFERENCE 67 2 23 1 Conference Room 67 2 23 2 Multi Party Voice Conference 69 2 23 3 Unsuper...

Page 6: ... 98 2 36 EMERGENCY CALL 100 2 37 EXECUTIVE SECRETARY FORWARD 101 2 38 EXTERNAL AUTO ATTENDANT VOICE MAIL 103 2 38 1 AA VM Group 103 2 38 2 In band DTMF Signaling 104 2 38 3 SMDI Simplified Msg Desk Interface 104 2 38 4 Voice Mail Box Translation 106 2 39 FLEXIBLE NUMBERING PLAN 108 2 40 8 DIGITS 109 2 41 HEADSET COMPATIBILITY 110 2 42 HOLD 112 2 42 1 Hold Preference 112 2 42 2 Hold Recall 112 2 42...

Page 7: ...tation 146 2 61 REDUNDANT SYSTEM PROCESSOR 148 2 62 REGISTRATION FRACTIONAL MODULE TABLES 150 2 63 RINGING LINE PREFERENCE 151 2 64 SPEED DIAL 152 2 64 1 Display Security 152 2 64 2 Speed Dial Pause Insertion 152 2 64 3 Station Speed Dial 153 2 64 4 System Speed Dial 156 2 64 5 System Speed Zone Groups 158 2 65 STATION CALL COVERAGE 160 2 66 STATION GROUPS 163 2 67 RING GROUPS INDICATION 166 2 68 ...

Page 8: ...m 193 2 71 TRAFFIC ANALYSIS 195 2 71 1 Traffic Analysis Attendant 196 2 71 2 Traffic Analysis Call Reports 198 2 71 3 Traffic Analysis H W Usage 199 2 71 4 Traffic Analysis CO IP Reports 199 2 72 UNIVERSAL NIGHT ANSWER UNA 202 2 73 VMIM VSF INTEGRATED AUTO ATTD VOICE MAIL 203 2 73 1 VMIM VSF 203 2 73 2 VMIM VSF Auto Attendant 203 2 73 3 VMIM VSF Voice Mail 206 2 73 3 1 Message Storage 206 2 73 3 2...

Page 9: ...call Number Limit 238 2 78 2 Inter Zone Connection Number Limit 238 2 79 SYSTEM CALL ROUTING 240 2 80 CO CALL REROUTING 242 2 81 244 2 82 REMOTE CONTROL WITH MOBILE EXTENSION 245 2 83 PREFIX DIALING TABLE 246 2 84 IP CALL RECORDING 248 2 85 3RD PARTY CALL RECORDING 250 2 86 FORCED DISCONNECT BUTTON EMERGENCY SUPERVIS OR BUTTON 251 2 87 CALL BACK TO CO 252 2 88 PERSONAL GROUP 254 2 89 ALARM NOTIFIC...

Page 10: ...LASH 284 4 3 CO IP LINE GROUPS 285 4 4 CO IP LINE PRESET FORWARD 286 4 5 CO IP RING ASSIGNMENT 287 4 6 CO LINE RELEASE GUARD TIME 288 4 7 CO RING DETECT 289 4 8 DIAL PULSE SIGNALING 290 4 9 DIRECT INWARD DIAL DID 291 4 10 DIRECT INWARD SYSTEM ACCESS DISA 293 4 11 DTMF SIGNAL SENDING 295 4 12 IP ADDRESS DIALING 296 4 13 IP TRUNKING 297 4 13 1 H 323 v4 Service 297 4 13 2 SIP Service 298 4 14 IP WAN ...

Page 11: ...R 319 5 4 AUTOMATIC SPEAKER SELECT 320 5 5 BACK GROUND MUSIC 321 5 6 CALL LOG DISPLAY 323 5 7 CO LINE NAME DISPLAY 324 5 8 DID CALL WAIT 325 5 9 DND ONE TIME DND 326 5 10 FLEX BUTTON DIRECT SPEED DIAL ASSIGNMENT 328 5 11 FLEXIBLE LED FLASH RATES 329 5 12 GROUP LISTENING 330 5 13 STATION INDIVIDUAL CALL ROUTING ICR 331 5 14 CALL PROFILE 333 5 15 INTERCOM SIGNALING MODE 336 5 16 MUTE 338 5 17 OFF HO...

Page 12: ...T STATION PROGRAM CODES 368 6 6 CABINET ALARM 371 6 7 CALL FORWARD ATTENDANT 372 6 8 CALL FORWARD CO IP OFF NET 373 6 9 CALL QUEUING 375 6 10 DAY NIGHT TIMED SCENARIO RING MODE 376 6 11 DSS CONSOLES 378 6 12 DISABLE OUTGOING CO IP ACCESS 381 6 13 DND OVERRIDE 382 6 14 EMERGENCY CALL ATTENDANT ALERT 383 6 15 EZ ATTENDANT 385 6 16 FEATURE CANCEL 386 6 17 INTRUSION 387 6 18 LCD DISPLAY FORMAT CONTROL...

Page 13: ...2 8 5 CALL HOLD 413 8 6 CALL TRANSFER 414 8 7 CALL FORWARD 415 8 8 DO NOT DISTURB DND 416 8 9 CONFERENCE 417 8 10 CALL WAIT BROKER CALL 418 8 11 CALL PARK 419 8 12 MCIM REQUIREMENT FOR SIP PHONE 420 8 13 VOIP OR VOIM8 24 REQUIREMENT FOR SIP PHONE 421 8 14 CALL TRACE OF SIP EXTENSION FOR DEBUGGING 422 8 15 DSS BLF BUSY LAMP FIELD 423 8 16 SIP VIDEO CALL 424 8 17 SIP VIRTUAL MOBILE EXTENSION VMEX 42...

Page 14: ...tures Section 4 CO IP Section 5 iPECS Phone Section 6 Attendant Position Section 7 SLT 1 1 2 Feature Information Each section is an alphabetical listing of features with the description and operation of each The structure is divided into 6 parts as below Description explains the nature of the feature Operation gives detailed step by step operation of the feature for iEPCS IP Phones and SLTs Condit...

Page 15: ...1 1 1 USB Host port 1 1 1 1 1 1 Alarm Door bell input n a 1 2 2 2 2 External Control Relays n a 1 2 4 4 4 Music Source Inputs n a 1 2 2 2 2 Power Fail Circuit n a 1 4 4 Ext PFTU 6 optional 4 Ext PFTU 6 optional 4 Ext PFTU 6 optional External Page zones n a 1 2 2 2 2 Internal Page Zones 10 10 10 35 35 100 System Speed Dial 800 23 digits 800 23 digits 800 23 digits 3000 23 digits 6000 23 digits 1200...

Page 16: ...mums are not simultaneously achievable total ports cannot exceed the specified System Port capacity Note 2 For maximum RSGM connection ports calculation formula is ports available system station ports 2 there must be sufficient VoIP channels to support packet relay for RSGM rtp packets Note 3 Approximately 35 minutes 16 Mbytes of the VSF memory are used to provide basic system prompts the remainin...

Page 17: ...ODE button prior to placing a call 1 Lift the handset 2 Press the ACCOUNT CODE button 3 Dial the Account Code 1 to 12 digits 4 Press Intercom dial tone is heard 5 Place the CO IP call as normal Or 6 Lift the handset or press the SPEAKER button 7 Press the ONE TOUCH ACCOUNT CODE button 8 Place the CO IP call as normal To enter an Account Code using an ACCOUNT CODE button during a call 1 Press the A...

Page 18: ...rization Code is entered as the Account Code the SMDR record will show the station number or the bin number for a System Authorization Code rather than the user entered Authorization Code 4 If the Forced SMDR Account Code of station is set to ON user should enter an Account Code prior to placing an outgoing call Programming NUMBERING 1 Flexible Numbering Plan PGM 106 Btn 8 STATION 1 Forced SMDR Ac...

Page 19: ... is activated and no reset is required Operation System At detection of contact operation the Alarm Door Bell signal is sent to assigned stations iPECS Phone To assign a Flex button as an ALARM STOP button to terminate the Alarm Signal PGM FLEX 565 SAVE To terminate an Alarm Signal while idle 1 Dial the Flex Numbering Plan code 565 confirmation tone is received and the Alarm Signal is terminated I...

Page 20: ...iPECS LIK Feature Description Operation Manual Issue 6 0d1 7 Hardware iPECS Phone External contact connected to Alarm input of MFIM refer to iPECS Hardware Description Installation Manual ...

Page 21: ...digits The later allows duplicate codes to be employed using entry of table index to provide a unique identification of the entry The Administrator and Attendants are permitted to assign any Authorization code including codes for another station Normal users may only assign the Station Authorization code for the specific station Operation iPECS Phone To assign a Station Authorization Code 1 Press ...

Page 22: ...attempts assigned as the FAC Forced Account Code Retry Count The station if enabled is placed to COS 7 after repeated failure attempts 3 A user may enter an Authorization Code from any station to place a CO IP call using Walking COS 4 The default Station Authorization code is the station number and 5 The total number of Authorization codes is provided in Table 1 2 1 6 CO IP groups may be configure...

Page 23: ... after entering authorization code Programming STATION 1 Station Account PGM 112 Btn 19 2 CO IP 1 CO IP Group Authorization PGM 141 Btn 8 3 DISAAuthorization Code PGM 142 Btn 5 SYSTEM 1 DISA Retry Counter PGM 160 Btn 5 2 FAC Retry Count PGM 160 Btn 16 3 Old Auth Code Use PGM 161 Btn 16 4 COS 7 When Auth fails PGM 161 Btn 17 5 End code usage in System Auth Code PGM 160 Btn 26 TABLES 1 LCR Check Pas...

Page 24: ... CO IP calls 1 If a station seizes an idle CO IP Line and does not dial within the CO IP Call Automatic Release Time the call is terminated and the user will receive error tone Conditions 1 If the Automatic Call Release Timer is set to 0 Auto Call Release is disabled 2 When the handset is used to place a call the user will receive error tone for 30 seconds followed by 30 seconds of Howler tone and...

Page 25: ... calls manually The Agent receives a short tone Zap Tone if assigned and is then connected to the ACD caller Operation System When Zap tone is enabled operation of this feature is automatic Conditions 1 The station must be in the headset mode for this feature to operate Programming STATION GROUPS 1 ACD Group PGM 191 2 Zap Tone PGM 191 Btn 24 1 Related Features Station Groups Hardware iPECS Phone 2...

Page 26: ... group To Login to a secondary group using the Agent Id 1 Lift handset or press SPEAKER button 2 Dial 583 the ACD Agent Secondary Login code or press the Login Flex button 3 Dial the ACD group number 4 Dial the Agent ID the agent is logged into the ACD group To Logout of the secondary ACD Group 1 Lift handset or press SPEAKER button 2 Dial 584 the ACD Agent Secondary Logout code or press the Logou...

Page 27: ...ot Desk station where the user Authorization code is required Programming NUMBERING PLAN 1 ACD Agent Primary Login code PGM 109 Btn 5 2 ACD Agent Primary Logout code PGM 109 Btn 6 3 ACD Agent Secondary Login code PGM 109 Btn 7 4 ACD Agent Secondary Logout code PGM 109 Btn 8 STATION GROUPS 1 ACD Group PGM 191 SYSTEM 1 Discovery Manager Print PGM 160 Btn 13 2 Application Interface Msg PGM 161 Btn 18...

Page 28: ...s Station Groups Supervisor Help Response Hardware 2 5 1 4 Agent Queued Calls Display Description An Agent can view the queued call status for an ACD group when not on a call in off duty or wrap up status In addition an active Agent can view the queued call status for an ACD group while on a call using Display Call Queue Flex button The Call Queue display will show the ACD group number the number ...

Page 29: ...re no queued calls to display the phone returns to idle after providing error tone Programming NUMBERING PLAN 1 Display ACD Call Queue Status PGM 107 Btn 6 STATION GROUPS 1 ACD Group PGM 191 Related Features Station Groups Hardware iPECS Phone with Display 2 5 1 5 Agent Automatic Wrap Up Description When an Agent completes an ACD group call the Agent automatically enters into the Wrap up state In ...

Page 30: ... ACD Event message output The Reason code may be any digit 0 9 and With the exception of Reason code 0 when the Agent goes Off duty manually the Agent must return to the On duty state manually If assigned as the Auto ACD DND code using Reason code 0 activates the ACD DND Wrap up timer At expiration of the timer the Agent is placed back On duty This provides the flexibility of an Agent activated Wr...

Page 31: ...roup when the user is OFF duty in more one hunt group 1 Dial the code for Agent On Off duty in all hunt group button Or 1 Press ACD ON OFF DUTY IN ALL HUNT GROUP button Or 1 Press ACD ON OFF DUTY IN ALL HUNT GROUP REASON button If a station is included in two or more hunt group To go to OFF duty in all hunt group when the user is ON duty in all hunt group 1 Dial the code for Agent On Off duty in a...

Page 32: ... LED extinguishes when the Agent returns to On duty status 3 While Off duty the supervisor s flex button LED assigned for the Agent s station flashes at the DND rate The supervisor may call the station overriding the Off duty status 4 The ACD ON OFF DUTY GROUP 0 button overwrites other ACD DUTY GROUP buttons only one ACD ON OFF DUTY GROUP button can be assigned at a station 5 The default value of ...

Page 33: ...ial the VMIM VSF Announcement number 01 70 5 Dial record language type 1 3 the current announcement is played followed by the Press to record prompt 6 Dial 7 After the beep tone record message 8 Press the SAVE button to stop recording and save the message To delete a recording 1 Press the PGM button 2 Dial 06 the VMIM VSF Record code 3 Dial VSF VMIM sequence number to select a VSF VMIM 4 Dial the ...

Page 34: ...on code is set to 0 after the ACD DND Wrap timer the Agent returns to available status The Agent On Off Duty code toggles the Agent duty status On and Off The station may be assigned an ACD ON OFF DUTY GROUP button to set the active Agent duty status The ACD ON OFF DUTY GROUP button LED will flash to indicate an unavailable status Operation Agent iPECS Phone To assign a ACD ON OFF DUTY GROUP butto...

Page 35: ...it the queue except during a Guaranteed Announcement The dialed digit is compared to digits defined in the ACD Group CIQ Route Table If a match is found the call is routed to the defined destination Station Station Group etc If a match is not found external callers receive an error message and are placed back in queue internal callers are simply placed back in queue Operation Operation of this fea...

Page 36: ...old sets Delay timer 4 Plays CIQ announcement 5 Repeats announcement as defined System Attendant To record a CIQ Announcement for an ACD Group 1 Press the PGM button 2 Dial 06 the Message Record code 3 Dial VSF VMIM sequence number to select a VSF VMIM 4 Dial the VMIM VSF Announcement number 01 70 5 Dial language selection 1 3 the current announcement is played followed by the Press to record prom...

Page 37: ...Timer PGM 191 Btn 24 10 7 CIQ 2 Threshold PGM 191 Btn 24 11 8 CIQ 2 Announcement Location PGM 191 Btn 24 12 9 CIQ 2 Page Zone PGM 191 Btn 24 13 10 CIQ 2 Announcement Delay Timer PGM 191 Btn 24 14 11 CIQ 2 Announcement Repeat Timer PGM 191 Btn 24 15 12 CIQ 3 Threshold PGM 191 Btn 24 16 13 CIQ 3 Announcement Location PGM 191 Btn 24 17 14 CIQ 3 Page Zone PGM 191 Btn 24 18 15 CIQ 3 Announcement Delay ...

Page 38: ...d can be otherwise re routed to the Station Group Mail box When routed to Voice Mail messages are placed in the assigned Station Group Msg Wait Station mailbox Messages are retrieved in the same manner as normal voice messages employing the Station Group number as the station number and the defined Station Mailbox Password Messages can be retrieved only if a GROUP MAILBOX Flex button is assigned t...

Page 39: ...PGM 191 Btn 24 2 3 Mailbox Password PGM 191 Btn 24 3 Related Features External Auto Attendant Voice Mail Station Groups VMIM VSF Voice Mail Supervisors Hardware iPECS Phone 2 5 8 Group Name Description Each hunt group is assigned a name of up to 12 characters The name is employed as the called party display for internal callers in the output of group statistics Operation System Operation of this f...

Page 40: ...assigned calls are routed to the highest priority Agent that has been idle the longest If there are no Agents active in the group when a call arrives the call will receive the No Member treatment Intercom calls receive re order and external callers are routed to an Attendant Operation System Routing of ACD group calls is automatic based on the ACD group assignments Conditions 1 The Alternate ACD D...

Page 41: ...tch is not found the call returns to the queue and is handled as defined for the ACD group Operation System ICLID Routing of ACD group calls is automatic based on the ACD group assignments Conditions 1 The conditions of VMIM VSF AA Announcements and ICLID Call Routing apply 2 Only the caller entered digits are employed for ACD ICLID routing 3 The ICLID Table routing is only followed if the 1st ACD...

Page 42: ...rvisor iPECS Phone To login 1 Dial 572 the ACD Supervisor Login code or press the Flex button 2 Dial the ACD group number 3 Dial supervisor Id code 0000 9999 To Logout 1 Dial 573 the ACD Supervisor Logout code or press the Logout Flex button 2 Dial the ACD group number 3 Dial supervisor Id code 0000 9999 Conditions 1 The system will output a Login Logout message when a Supervisor logs in or out 2 ...

Page 43: ...ed ACD Group number Supervisor iPECS Phone To assign a HELP RESPONSE button 1 PGM FLEX 574 Group Number SAVE To respond to a Help request at the Supervisor Phone 1 Lift the handset or press the SPEAKER button 2 Press the flashing HELP RESPONSE button the Supervisor is connected to the active Agent call with the microphone muted the MUTE button LED is On To converse with the Agent and connected par...

Page 44: ... to activate the microphone The Supervisor station must be assigned an AGENT MONITOR button to activate the Agent Call Monitor feature Operation Supervisor iPECS Phone To assign an AGENT MONITOR button 1 PGM FLEX 577 Group Number SAVE To enter an active Agent call from the Supervisor phone 1 Lift the handset or press the SPEAKER button 2 Call the desired Agent and receive busy tone 3 Press the AGE...

Page 45: ...Group Status code may be used to display the status information Operation Supervisor iPECS Phone To assign a GROUP STATUS button at the Supervisor 1 PGM FLEX 576 Group Number SAVE To display the Group status when the GROUP STATUS button is flashing 1 Lift the handset or press the SPEAKER button 2 Dial 576 the Group Status display code 3 Dial 1 to see the Group Status information Or 1 Press the fla...

Page 46: ...sor iPECS Phone To assign a GROUP STATUS button at the Supervisor PGM FLEX 576 Group Number SAVE To use the Supervisor Status Menu 1 Lift the handset or press the SPEAKER button 2 Press the GROUP STATUS button 1 ACD STATUS 2 ACD DATABASE 3 ACD DUTY ACD PRINT 3 Dial ACD Dbase Code 2 4 Select database item scrolling with the VOL UP VOL DWN button Overflow Destination station Net station 1 group 2 sy...

Page 47: ...ssign a GROUP STATUS button at the Supervisor 1 PGM FLEX 576 Group Number SAVE To view control Agent Status 1 Lift the handset or press the SPEAKER button 2 Press the GROUP STATUS button 1 ACD STATUS 2 ACD DATABASE 3 ACD DUTY ACD PRINT 3 Dial 3 Agent Code the LCD menu will update 1 DUTY STATUS 2 DUTY ON OFF DUTY PRINT To view Agent Status 1 Dial 1 Agent Status Code ACD STATUS XXX TOTAL CALLS XXX 2...

Page 48: ...ardware iPECS Phone 2 5 12 ACD Statistics Report ACD reports can be requested by the Supervisor and can be programmed for periodic output over the SMDR port or selected TCP port The system will provide reports for the ACD Group and Agent statistics as follows ACD Group Statistics Report Group Number Time stamp Total calls Number of unanswered calls Average queue time Longest queue time Total numbe...

Page 49: ... GROUP STATUS button 1STATUS 2DBASE 3AGENT PRINT 3 Dial 3 Agent Code the LCD menu will update 1STATUS 2ON OFF PRINT 4 Dial Agent Statistics Reporting Code 5 Press the MUTE button to initialize the ACD database after printing this eliminates overlap of future reports Conditions 1 The ACD status can be printed periodically The period is assigned in Admin Programming The ACD records contain informati...

Page 50: ...one Switchover is encountered in a Speed Dial or Redial number When a connect message is received on an ISDN Line Operation System The system automatically pauses dialing after an appropriate event Conditions 1 An automatically inserted pause is not counted as a digit in a Speed Dial number 2 The LCD of the iPECS Phone will show a P when a pause is encountered This indication is not shown if the s...

Page 51: ...ed privacy is still assured on all intercom and conference calls 2 To override privacy Privacy must be disabled and the intruding station must have Override enabled as well as a direct appearance for the desired CO IP line 3 Only one station can intrude on an active call 4 An intrusion tone can be provided to the call indicating another station has accessed the line 5 If either internal party pres...

Page 52: ...ation System Operation of this feature is automatic Conditions Programming STATION 1 Station COS PGM 116 CO IP 1 CO IP CO Ring Assignment PGM 144 2 CO COS PGM 141 Btn 2 SYSTEM 1 DISA COS PGM 166 2 External Control Contact PGM 168 3 PBX Trunk Access Codes PGM 172 4 LD Digit Count PGM 177 Btn 3 5 LD Digit Code PGM 177 Btn 19 TABLES 1 Toll Restriction PGM 224 2 Authorization Codes Table PGM 227 3 Aut...

Page 53: ...devices and terminals and is the basis of the system various time based features Walking COS Wake up Alarm etc Operation System Operation of this feature is automatic Conditions 1 The DST Start and End times are set through the Web Admin interface only 2 The interval between the DST Start and End times must be at least 7 days Programming SYSTEM 1 System Time PGM 178 Btn 1 2 System Date PGM 178 Btn...

Page 54: ...DN the system receives the time of day in ISDN messages and automatically adjusts the time if the time in the system deviates from the ISDN time Operation System Operation of this feature is automatic Conditions 1 NTP packets are expected over UDP port 123 Assure this port is open and available 2 A secondary NTP server address can be defined should the first server not respond 3 The system adjusts...

Page 55: ... system memory and proper operation of the system clock Operation System Operation of this feature is automatic Conditions 1 The Initialization switch must be in the OFF position to enable Memory Battery Back up Otherwise should power fail the system will initialize the database on power up Refer to the iPECS Hardware Description and Installation manual section 4 4 2 2 The Lithium battery is not f...

Page 56: ...r does not answer within the No Answer timer Code 5 Attendant Off Premise forwards incoming CO IP calls to an outside number Code 6 Off Net Unconditional all calls to the station except recalls are forwarded internally or externally only SLT Code 7 Off Net Busy forwards all calls except recalls to the selected station when station is busy only SLT Code 8 Off Net No Answer forwards all calls except...

Page 57: ...Dial desired Call Forward code 1 4 4 Dial the destination station station group or dial CO access code 9 8xx 88xx and desired external phone number 5 Momentarily press the hook switch receive confirmation tone 6 Replace the handset return to idle To activate Call Forward to a Speed number 1 Lift the handset to receive dial tone 2 Dial Call Forward feature access dial code 554 3 Dial Call Forward c...

Page 58: ...ge before they can leave a voice mail 10 Call Forward status is maintained in the system s non volatile memory for protection from power outage 11 A station in a Station Hunt Group ACD Circular or Terminal can be assigned to receive incoming hunt calls overriding any Call Forward That is the system either recognizes the Forward condition and bypasses hunt calls around the station or routes hunt ca...

Page 59: ...wer Timer PGM 181 Btn 1 STATION GROUPS 1 Member Forward PGM 191 Btn 14 Circ Term 24 23 UCD or 12 Ring Related Features Call Forward Attendant Authorization Codes Password DND Do Not Disturb DND One Time DND Direct Inward System Access DISA Unsupervised Conference Dialing Restrictions Station Groups Station Speed Dial System Speed Dial Intercom Signaling Mode Call Forward Preset Hardware ...

Page 60: ...ward Preset Operation System Operation of Preset Call Forward is automatic Conditions 1 A station receiving a forwarded call can transfer the call to the forwarding station 2 Manual Forward has higher priority than Preset Forward and overrides any Preset Forward setting 3 Calls to a Preset Call Forward chain will progress as appropriate through the chain to the last station If a station in manual ...

Page 61: ...irect Transfer Mail Box Destination PGM 120 Btn 6 STATION GROUPS 1 Member Forward PGM 191 Btn 14 Circ Term 24 23 UCD or 12 Ring SYSTEM 1 System Call Forward No Answer Timer PGM 181 Btn 1 Related Features Call Forward Off Hook Signaling External Auto Attendant Voice Mail VMIM VSF Integrated Auto Attd Voice Mail DND Do Not Disturb DND One Time DND Private Line Hardware ...

Page 62: ...ternal call 1 Momentarily press the hook switch 2 Dial the Park Orbit 3 Return to idle To retrieve a parked call 1 Lift the handset 2 Dial the Park Orbit Conditions 1 If the selected Park Orbit returns a busy signal the user may simply dial another Park Orbit without the need to disconnect 2 Intercom calls cannot be placed in a Park Orbit 3 A Parked call will recall to the station that parked the ...

Page 63: ...s intercom number Or 1 Lift the handset or press SPEAKER button 2 Press the DIRECTED CALL PICK UP button 3 Dial the ringing station s intercom number SLT To Pick up a call ringing at another station 1 Lift the handset 2 Dial 7 the Directed Call Pick up code 3 Dial the ringing station s number Conditions 1 To pick up a CO IP call the station must have an idle appearance button available 2 When seve...

Page 64: ...at another station 1 Lift the handset or press SPEAKER button 2 Dial 566 the Group Call Pick up feature code Or 1 Press the GROUP CALL PICK UP button SLT To Pick up a call ringing at another station 1 Lift the handset 2 Dial 566 the Group Call Pick up code Conditions 1 To pick up a CO IP call the station must have an idle appearance button available 2 When several calls are ringing simultaneously ...

Page 65: ...utton as a PICK UP GROUP CALL PICK UP button Operation iPECS Phone To assign a PICK UP GROUP CALL PICK UP button 1 PGM FLEX 588 SAVE To Pick up a call ringing at another station 1 Lift the handset or press SPEAKER button 2 Dial 588 the Pick Up Group Call Pick up feature code Or 1 Lift the handset or press SPEAKER 2 Press the PICK UP GROUP CALL PICK UP button SLT To Pick up a call ringing at anothe...

Page 66: ...up and such attempts receive error tone 5 Hands free announced intercom calls cannot be picked up by another station Only ringing intercom calls are subject to Call Pick up 6 When a station belongs to multiple pick up groups calls to the group with the lowest number are answered first 7 It can be picked up by pressing flex button of associate station if it s programmed ON at ADM 114 B20 Programmin...

Page 67: ...o manage the recordings use the procedures outlined in the Phontage or UCS Client User Guide Conditions 1 The Phontage or UCS Client can record one call at a time and must be idle While recording if the Phontage or UCS Client places or receives a call recording terminates 2 When call recording begins the station will receive a Call Recording confirmation tone 3 A remote Phontage or UCS Client will...

Page 68: ...announce the call 4 Hang up to complete the transfer Or 1 Press the DSS BLF button for the desired station 2 At answer or splash tone announce the call 3 Hang up to complete the transfer While on a CO IP call Unscreened Call Transfer 1 Press TRANS button 2 Dial the station to receive the transfer 3 Hang up to complete the transfer Or 1 Press the DSS BLF button for the desired station 2 Hang up to ...

Page 69: ...er PGM 111 Btn 6 SYSTEM 1 Transfer Recall Timer PGM 180 Btn 7 Related Features Hold Recall Call Transfer CO IP Call Waiting Camp On Station Flexible Buttons Hardware 2 17 2 Call Transfer CO IP Description A station may be permitted to transfer a CO IP call to another CO IP line establishing an Unsupervised Conference between the two external parties If the receiving party is called through an ISDN...

Page 70: ... Supervision thus the iPECS system can provide Transfer Recall 3 If during the transfer to an external party the user presses the CO IP line of the original call the outgoing call is disconnected and the original call is connected to the user 4 An H 323 or SIP call cannot be transferred to a like VoIP call using unscreened call transfer Programming STATION 1 Off Net Forward PGM 111 Btn 14 SYSTEM 1...

Page 71: ...of a call until the station no longer has call supervision i e the call is successfully transferred Programming STATION 1 Direct Transfer Mail Box Destination PGM 120 Btn 6 SYSTEM 1 Transfer Recall Timer PGM 180 Btn 7 Related Features Hold Recall Call Waiting Camp On External Auto Attendant Voice Mail VMIM VSF Voice Mail Hardware iPECS Phone 2 17 4 Call Transfer System Announcement No Description ...

Page 72: ...ansfer 1 Press TRANS button 2 Press 55 system announcement no 01 70 Or 3 Press TRANS button 4 Press 55 01 70 flex button Conditions 1 Only CO call can be transferred to system announcement Programming Related Features DISA CCR External Auto Attendant Voice Mail VMIM VSF Voice Mail Hardware iPECS Phone VSF VMIM ...

Page 73: ... activate a Camp On while receiving Intercom busy tone 1 Press the button called and calling stations receive Camp On tone SLT To activate a Camp On while receiving Intercom busy tone 1 Press the button called and calling stations receive Camp On tone Conditions 1 The user may only Camp On to a station in the busy mode A user may not Camp On to a station in DND in a conference receiving a Page etc...

Page 74: ...to speak privately SLT To place an outgoing CO IP call 1 Lift handset 2 Dial the CO line or Group access code 3 Dial the desired number To answer an incoming CO IP call 1 Lift handset Conditions 1 When a user dials 9 the system will search the preferred CO group for idle CO IP line if there is no idle CO IP line then the system will search the 1st CO IP Group for an idle CO IP line The system may ...

Page 75: ...g the Round robin or Last choice method based on Admin Programming 8 When an iPECS Phone is not assigned Ringing Line Preference the user must press the ringing CO IP line button to answer the call 9 iPECS Phone users may be assigned exclusive use of a CO line as a Private Line Programming STATION 1 CO IP Line Access PGM 112 Btn 4 2 CO Line Programming PGM112 Btn 6 3 Prefer CO GROUP PGM112 Btn 14t...

Page 76: ...d By using this timer CO Base call time restriction is possible Operation System Operation of this feature is automatic when assigned Conditions 1 Once activated the Call Warning Tone timer continues timing while the call is connected to the system even if the call is transferred or picked up at another station 2 There are two kinds of CUT OFF timer One is Station base the other is CO base It is n...

Page 77: ... hears the tone after the CO Warning Tone Timer has elapsed Operation System Operation of this feature is automatic when assigned Conditions 1 Warning tone is received 15 seconds prior to expiration of the timer and is repeated at intervals equal to the Warning Tone Timer Programming STATION 1 CO Call Time Tone PGM 112 Btn 1 SYSTEM 1 Elapsed Call Tone Timer PGM 180 Btn 19 Related Features CO IP Ca...

Page 78: ...es Busy signal 1 Momentarily press the hook switch 2 Dial 556 the Callback feature code To cancel the queue from the queued station 1 Lift the handset 2 Dial 556 the Callback feature code System When a CO IP line becomes available 1 Send distinctive Queue recall to the station with oldest queue flash appropriate CO IP line button LED Make CO IP line and station busy to all other users Conditions 1...

Page 79: ...iPECS LIK Feature Description Operation Manual Issue 6 0d1 66 Programming STATION 1 CO IP Queuing PGM 112 Btn 5 Related Features CO IP Access Hardware ...

Page 80: ...n MCIM Multi party Conference Interface Module Each MCIM supports up to 32 parties and multiple MCIM units may be installed as shown in the chart below iPECS Micro 1 MCIM unit maximum iPECS 50 100 2 MCIM units maximum iPECS 300 4 MCIM units maximum iPECS 600 8 MCIM units maximum iPECS 1200 30 MCIM units maximum Operation Attendant Phone To view Room participant list 1 Press the PGM button 2 Dial 0...

Page 81: ... Dial the Conference Room password 6 Momentarily press the hook switch To join a Conference Room 1 Lift the handset 2 Dial 59 the Conference Room entry code 3 Dial the Conference Room Number 4 Dial the Conference Room password To delete a Conference Room 1 Lift the handset 2 Dial 561 SLT Programming code 3 Dial 54 the delete Conference Room code 4 Dial the Conference Room number 1 9 5 Dial the Con...

Page 82: ...to the maximum total number of parties in conference Multiple MCIMs see chart below are installed to support multiple multi party conferences with a maximum of 32 parties in any single conference iPECS Micro 1 MCIM unit maximum iPECS 50 2 MCIM units maximum iPECS 300 4 MCIM units maximum iPECS 600 8 MCIM units maximum iPECS 1200 30 MCIM units maximum Operation iPECS Phone To establish an ad hoc co...

Page 83: ... If all MCIM channels are busy when a request for a channel is received the user will receive error tone and the display will indicate that no Conference channels are available 4 If the system receives a disconnect signal and no internal parties remain in the conference the conference is terminated and all parties are disconnected If an internal party is still connected when a disconnect signal is...

Page 84: ...mer For example if the Unsupervised Conference timer is 5 minutes and the user dials the digit 4 the timer will extend to 20 minutes 4 multiplied by 5 minutes Operation iPECS Phone To set up an Unsupervised conference 1 Establish normal conference 2 Press the CONF button The CONF button LED flashes to indicate the Unsupervised Conference state To reenter the Unsupervised conference 1 Press the fla...

Page 85: ...the Conference Group call The member initiating the call becomes the supervisor for that Conference Group call The supervisor can manage membership in the conference and can monitor the status of each member in out of conference The Supervisor can remove members from the conference or if members are absent the supervisor can add a non member to the conference An Absent Supervisor timer terminates ...

Page 86: ...onference Group call To enter a Conference Group call 1 Answer the ringing call and receive recorded announcement if assigned and recorded 2 Dial 1 to enter the conference or hang up to reject the conference For iPECS Phontage or UCS clients use Accept or Deny when notified of the conference To monitor member conference status or delete members while in the conference 1 Press the Monitor flex butt...

Page 87: ... Related Features Multi Party Voice Conference Conference Room System Admin Programming Hardware MCIM 2 23 5 Conference Member VIEW DELETE Description In Multi Party conference Conference supervisor can see the conference member and remove the member from conference Operation 1 Conference supervisor press VIEW soft button in conference 2 LCD displays the first member If member is a station STA XXX...

Page 88: ...CK ADD DELETE Press DELETE soft button to remove the current member from conference MEMBER 02 STA 104 BACK ADD DELETE Press ADD soft button to add a new member Press BACK soft button to go back to normal conference state CONFERENCE 09 SEP 10 03 32 am CONF VIEW MUTE Conditions 1 Only supervisor of Multi Party conference can use this feature 2 Only keyset with 3 soft button can use this feature Prog...

Page 89: ...o 23 characters may be entered into the system database The name is displayed on the SMDR and database outputs as well as during an Admin session Operation System Operation of this feature is automatic when a name is assigned Conditions Programming SYSTEM ID 1 Customer Site Name PGM 100 Btn 2 Related Features Hardware ...

Page 90: ... data modems or Fax can be assigned to block incoming system tones Operation System System tones are automatically blocked when Data Line Security is assigned Conditions 1 Stations or an Attendant attempting to Camp On or Override a station with Data Line Security will receive error tone 2 When Data Line Security is enabled the system will not apply audio gain to the call Programming STATION 1 Dat...

Page 91: ...ystem Delay Ring operation is automatic when assigned Conditions 1 Delay Ring can be assigned for a station or Station Group 2 If no delay is entered when programming Ring assignments the station will receive immediate ring 3 Private Lines may be assigned with delayed ring 4 If no station or Station Group is assigned for immediate ring the call will ring immediately at the first available Attendan...

Page 92: ...MIM VSF Auto Attendant 2 If no delay is entered the call will ring to the VMIM VSF Auto Attendant immediately 3 To assign Delayed Attendant ring at least one station or Station Group must be assigned immediate ring 4 Ring is assigned to a VMIM VSF Auto Attendant announcement 01 70 as a station type with a delay from 00 to 30 seconds Programming CO IP 1 CO Station Ring Assignment PGM 144 Related Fe...

Page 93: ...ription Operation Manual Issue 6 0d1 80 Operation Conditions 1 These two timer is applied only for Russia Programming CO IP 1 CO Line Attribute 2 PGM 142 Related Features DISA Service Attribute DID Service Attribute Hardware ...

Page 94: ...b browser established over IP networks or a PPP connection over ISDN Routines that can be accessed include trace functions at the device level commands for diagnostics and maintenance and tools for manipulation at the OS level An optional Network Management System application is available providing remote access to the system for maintenance and diagnostics For details on the iPECS NMS application...

Page 95: ... U User Speed Dial S System Speed Dial 3 Search the directory using the VOL UP VOL DOWN button or by entering characters See Station Speed Dial for character entry procedure 4 Press the SAVE button to place the call To use Dial by Name using the LIP 8000 series soft buttons 1 Press the DIR soft button 2 Dial the desired directory 1 User Speed Dial 2 System Speed Dial 3 Intercom 3 Search the direct...

Page 96: ... LCD will display multiple names one per LCD line up to 16 characters 3 If a user selects a directory with no entries or there is no match to the user entry the No Entries message is displayed and error tone is provided 4 Dial by Name is only available to iPECS Phones with a display Other users will receive error tone if an attempt is made to access Dial by Name 5 A user may both scroll and enter ...

Page 97: ...ing changed to DTMF Conditions 1 In a Speed Dial the will automatically insert a pause before dialing the remaining digits 2 This command is only recognized for analog pulse dial CO lines 3 Dial pulse to tone switchover is not available in the Redial features 4 When is the first digit of a dialed number the Display Security feature is enabled and not Pulse to tone switchover 5 For VoIP calls pulse...

Page 98: ... for allow and deny numbers 5 The leading digit cannot be a Long Distance code and assignments in Exception Table C apply 6 Number of digits cannot exceed LD digit count and assignments in Exception Table C apply 7 Intercom and Emergency number calls are allowed Incoming and transferred calls are allowed 8 Assignments in Exception Table D are monitored for allow and deny numbers 9 Assignments in E...

Page 99: ... E No restriction No LD calls Table C No restriction 11 Exception Table A B D E Exception Table A B D E No restriction No LD calls Table C No restriction PBX Dialing Codes Four 4 one or two digit PBX Trunk Access Codes can be defined in the system database When dialed as the first digit s these codes signal the system to apply the appropriate COS If not dialed the call is treated as an internal PB...

Page 100: ...nk Access Codes PGM 172 3 LD Digit Count PGM 177 Btn 4 4 LD Digit Code PGM 177 Btn 19 TABLES 1 Toll Restriction PGM 224 Related Features Day Timed Night Station COS Direct Inward System Access DISA Temporary Station COS Lock Walking COS Hardware 2 31 2 Day Timed Night Station COS Description Each station DISA line and Authorization code is assigned a COS for two modes Day which includes Timed and ...

Page 101: ... Walking COS Auto Service Mode Control Day Night Timed Scenario Ring Mode Hardware 2 31 3 Temporary Station COS Lock Description A user or an Attendant can change the Station s Class of Service to COS 7 temporarily preventing unauthorized toll dialing from the station i e lock the station The station is still allowed to place internal calls and Emergency number calls Operation iPECS Phone To activ...

Page 102: ...System Attendant To activate Temporary COS 1 Press the PGM button 2 Dial 021 the Temp COS code 3 Dial station range 4 Press the SAVE button To restore the assigned COS 1 Press the PGM button 2 Dial 022 the restore COS code 3 Dial station range 4 Press the SAVE button Conditions 1 The station is restored to the Station COS as appropriate for the active service mode Day Night or Timed Programming ST...

Page 103: ...ion code or the code index and System Authorization code 4 Place call as normal SLT To activate Walking COS 1 Momentarily press the hook switch 2 Dial 561 the SLT Programming code 3 Dial 23 the Walking COS code 4 Dial the station number and Authorization code and System Authorization code or the code index and System Authorization code 5 Place call as normal Conditions 1 The Station COS applied fo...

Page 104: ...COS PGM 116 CO IP 1 CO COS PGM 141 Btn 2 SYSTEM 1 DISA COS PGM 166 2 PBX Trunk Access Codes PGM 172 3 LD Digit Count PGM 177 Btn 4 4 LD Digit Code PGM 177 Btn 19 TABLES 1 Toll Restriction PGM 224 2 Authorization Codes Table PGM 227 Related Features Class of Service Auto Service Mode Control Day Night Timed Scenario Ring Mode Authorization Codes Password Hardware ...

Page 105: ...or 2 for CO IP ring 4 Dial Ring Tone selection 1 8 ring tone is received To select the desired ring tone By Co line Base 1 Enter PGM 141 F16 2 Dial desired Ring tone 3 00 is Not used for Co line base 01 12 can be selected To download a Ring tone from the system to an iPECS Phone 1 Press the PGM button 2 Dial 1 for Ring selection 3 Dial 5 for Ring tone download 4 Dial Ring tone storage bin 5 8 5 Di...

Page 106: ...iPECS LIK Feature Description Operation Manual Issue 6 0d1 93 Related Features Hardware iPECS Phone ...

Page 107: ...d access to DND 2 If DND is allowed pressing the DND button while ringing will activate One Time DND 3 Only the Secretary of and Executive Secretary Pair or an Attendant may override DND at the Executive s station 4 An Attendant may cancel DND for other stations 5 DND service is not available to Attendants 6 Recalls for CO IP calls will override the DND feature 7 A station in DND is out of service...

Page 108: ...iPECS LIK Feature Description Operation Manual Issue 6 0d1 95 Executive Secretary Forward Station Groups DND One Time DND Hardware ...

Page 109: ...code 1 2 3 or 4 SAVE To activate the relay contact 1 Lift handset or press SPEAKER button 2 Dial Door Open code 1 2 3 or 4 3 Hang up to return to idle Or 1 Lift handset or press SPEAKER 2 Press the DOOR OPEN button 3 Hang up to return to idle Conditions 1 The number of relay contacts available varies based on the system size Refer to Table 1 2 1 for the number of available contacts 2 The Door Open...

Page 110: ...iPECS LIK Feature Description Operation Manual Issue 6 0d1 97 Related Features LBC Loud Bell Control Hardware External Control Contact connected to a door lock release mechanism ...

Page 111: ...this feature is automatic when assigned Programming STATION 1 Emergency CO Group PGM 112 Btn 18 2 Proctor Monitor PGM 113 Btn 22 CO IP LINES 1 Proctor On Off PGM 141 Btn 12 TABLES 1 Emergency Code Table PGM 226 Conditions 1 The system Loop Start lines connected to the ANI Link unit must be assigned to a separate CO line group and the individual CO IP lines assigned for emergency service 2 The ANI ...

Page 112: ...not sent 7 SMDR output will identify any call made via the Emergency call feature including the success or failure of calls Related Features Emergency Call Emergency Call Attendant Alert Hardware Tone Commander PBX ANI Link unit or equal CAMA telco trunk SLTM port connected to ANI Link unit LGCM port connected to ANI Link unit ...

Page 113: ...y CO line will be forced to release the current call and used for emergency call 2 Emergency call can be placed without any CO access code except Australia But if emergency call is same as station number or starts with station number then emergency call cannot be used without CO access code For example if emergency code is 112 and station number 112 is used user should dial CO access code first in...

Page 114: ...d on the system database and User Programming Operation iPECS Phone To activate deactivate Executive Secretary forward from the Executive iPECS Phone 1 Press the DND button to toggle Executive Secretary Forward Conditions 1 The available number of Executive Secretary pairs is provided in Table 1 2 1 2 An Executive may have multiple Secretaries and a Secretary may have multiple Executives Each form...

Page 115: ...BLES 1 Executive Secretary Pair PGM 229 Btn 1 2 CO Call to Secretary PGM 229 Btn 2 3 Call Exec If Secretary in DND PGM 229 Btn 3 4 Exec Grade PGM 229 Btn 4 5 Icm Call to Secretary PGM 229 Btn 5 Related Features DND Do Not Disturb Call Forward Call Waiting Camp On CLI Message Wait Message Wait Call Back Call Transfer Hardware iPECS Phone ...

Page 116: ...igned iPECS system RS 232 port Operation The system will interface with the External AA VM based on database assignments Conditions 1 Selection of SMDI or in band signaling can be alternated using the 2nd Virtual Dip switch 2 Only one AA VM Group External VMIM VSF or Feature Server can be defined in the system Multiple definitions may cause erroneous system operation Programming STATION GROUPS 1 S...

Page 117: ...an be alternated using the 2nd Virtual Dip switch 2 Only one AA VM Group External VMIM VSF or Feature Server can be defined in the system Multiple definitions may cause erroneous system operation Programming STATION GROUPS 1 Station Group Assignment PGM 190 2 Station Group Attributes PGM 191 TABLES 1 Voice Mail Dialing Table PGM 234 DIP SWITCH 1 Virtual Dip Switch PGM 453 Btn 2 Related Features AA...

Page 118: ...ult 001 mmmm Message Desk terminal 0001 9999 VM port a action code xxx x called station number or station calling the VM group yy y calling station number sp ASCII space character Y end of SMDI message control Y 0x19 The following table provides detailed information on the meaning and function of the various SMDI messages used Table 2 38 3 1 SMDI Messages Action Code Reason Purpose In band code Me...

Page 119: ...l Dip Switch PGM 453 Btn 2 Related Features AA VM Group In band DTMF Signaling Auto Call Recording Two Way Record VMIM VSF Integrated Auto Attd Voice Mail Hardware External AA VM system 2 38 4 Voice Mail Box Translation Description Stations can be assigned to employ a Voice mailbox number that is different from the station number When a call is routed to voice mail the system will identify the mai...

Page 120: ... Voice Mail Id PGM 113 Btn 14 STATION GROUPS 1 Station Group Assignment PGM 190 2 Station Group Attributes PGM 191 TABLES 1 Voice Mail Dialing Table PGM 234 Related Features AA VM Group SMDI Simplified Msg Desk Interface Two Way Record VMIM VSF Integrated Auto Attd Voice Mail Hardware ...

Page 121: ...ture codes are defined in the system s Flexible Numbering Plan refer to Appendix section 4 2 of the iPECS Admin and Programming Manual Operation System System implements feature activation based on the Flexible Numbering Plan Conditions 1 Feature codes can be one to three digits in length 2 During programming conflicts in the Numbering Plan are not allowed The existing non conflicting Numbering Pl...

Page 122: ...e TAPI and Ez Atd that support 8 digits for iPECS LIK system it didn t work Operation System Operation of 8 digits should be programmed in PGM 100 and 238 Conditions 1 PGM 100 B5 Prefix Usage If you set ON It s influenced all admin and operation for interface with 3rd Party 2 PGM 238 8 digit tables 1 Prefix digits 81 Add Digits 3 5 digits use ex 81xxx 2 Prefix digits 8 Add Digits 4 5 digits use ex...

Page 123: ...from Speakerphone to Headset 1 Press the PGM button 2 Dial 61 the Headset select code 3 Dial 0 to select Headset 1 to select Speakerphone Or 1 Press HEADSET SELECT button To change the device to receive ring signals 1 Press the PGM button 2 Dial 62 the Ring select code 3 Dial 1 for Speaker 2 for Headset or 3 for both To place answer calls using the headset 1 Press the SPEAKER button with the phone...

Page 124: ...CS LIK Feature Description Operation Manual Issue 6 0d1 111 Programming STATION 1 Speaker Headset Ring Mode PGM 111 Btn 8 2 Speakerphone Headset PGM 111 Btn 9 Related Features Speakerphone Paging Hardware ...

Page 125: ...e at the receiving station regardless of the assigned Hold Preference 2 Hold Preference is not available to an SLT or non iPECS VoIP terminals Programming SYSTEM 1 Hold Preference PGM 160 Btn 7 Related Features Call Transfer CO IP Exclusive Hold System Hold Hardware iPECS Phone 2 42 2 Hold Recall Description When a user places a CO IP call on hold a hold timer is activated If the timer expires the...

Page 126: ...ramming SYSTEM 1 Hold Preference PGM 160 Btn 7 2 Attendant Recall Timer PGM 180 Btn 1 3 Exclusive Hold Recall Timer PGM 180 Btn 4 4 I Hold Recall Timer PGM 180 Btn 5 5 System Hold Recall Timer PGM 180 Btn 6 6 Transfer Hold Recall Timer PGM 180 Btn 7 Related Features Call Transfer CO IP Exclusive Hold System Hold Hardware 2 42 3 Exclusive Hold Description CO IP lines may be placed in a waiting stat...

Page 127: ...Access code 3 Dial the CO IP line number Conditions 1 When a CO IP line is placed on Exclusive Hold the button LED will flash at 120 ipm at the holding station and will be On at all other stations 2 All Transferred CO IP calls are placed on Exclusive Hold for the receiving station 3 The LED of LOOP and POOL buttons will display the CO IP line status Programming SYSTEM 1 Hold Preference PGM 160 Btn...

Page 128: ... CO IP Call Access code 3 Dial the CO IP line number SLT To place a call on Exclusive Hold 1 Momentarily press the hook switch 2 Dial 560 the System Hold feature code To access a call from System Hold 1 Lift the handset 2 Dial 8 the Held CO IP Call Access code 3 Dial the CO IP line number Conditions 1 When a CO IP line is placed on System Hold the button LED will flash at 30 ipm and wink at the ho...

Page 129: ...ressing a CO IP button while on a CO IP call will place the active call on hold and access the selected CO IP line Operation iPECS Phone To use Automatic Hold while on an active CO IP call 1 Press the desired feature button or CO IP the active call is placed in the Preferred Hold state Conditions 1 CO IP lines placed on hold with Automatic Hold are placed in the assigned Preferred Hold 2 There is ...

Page 130: ...ct call forward destination for Agent calls speed dial joined mobile phone VMIM VSF or VM group 4 Press the SAVE button Conditions 1 The Hot Desk phone can be programmed to log out an active user automatically if no action has been taken by the Agent for the Auto Log out timer 2 An active logged in Agent can login to another inactive Hot Desk However this will log the Agent off the previously acti...

Page 131: ...procedure as defined under the ACD feature description 9 DKT Phone cannot be Hot Desk Programming STATION 1 Hot Desk PGM 112 Btn 13 TABLES 1 Hot Desk Attributes PGM 250 Btn 1 3 2 Auto Logout Timer PGM 250 Btn 3 Related Features Station Groups Automatic Call Distribution Call Forward Hardware iPECS Phone ...

Page 132: ... routing automatically based on database entries and the received ICLID Conditions 1 If the received ICLID does not match an entry in the ICLID Route Table the call is routed based on the type and other programming Ring assignments etc for CO IP Line 2 For analog CO Lines the system will await receipt of valid ICLID for the ICLID Ring Timer At expiration of the timer if ICLID is not received the c...

Page 133: ...d 2 Dial the code TRANS PGM 9 Room NO bin no 3 Press the HOLD SAVE button To Active or Deactivate In Room Indication button 1 Check if Supervisor station is the idle state and In Room Indication button is programmed 2 Press In Room Indication button and press HOLD SAVE button Conditions 1 If Supervisor station is not Idle In Room Indication button does not work 2 If a station press the In Room Ind...

Page 134: ...ce a call from the Phontage or UCS client The Phontage or UCS client must be in the Bridged mode 2 The call must be connected by lifting the handset of the linked iPECS Phone Conditions 1 The Phontage or UCS client must be used locally to the bridged iPECS Phone 2 Bridged operation must be selected at the Phontage or UCS client 3 The Phontage or UCS Phone must be linked to the associated iPECS Pho...

Page 135: ... features and resources through the base station to the WTIM Additional zones can be created to the maximum number of WTIMs allowed for the system see Table 1 2 1 For further information on installation and operation of the IP System DECT solution refer to the IP System DECT Manual Operation DECT operation is automatic when configured Conditions 1 Multiple up to three 3 WTIMs may be linked to prov...

Page 136: ... compression is employed To address this the SLTM LGCM BRI and PRI gateways support T 38 protocol that defines the translation of fax tones to digital signals When Fax tone is detected on a port of an iPECS module the module will activate a T 38 Fax relay channel to the appropriate Line and SLT module Operation Operation of this feature is automatic Conditions Programming Related Features Hardware...

Page 137: ...he system codec and reverse the process for the outgoing packets When the external VoIP connection can only support g 729 and the system codec is g 723 the DSP must implement a complex trans coding operation which requires 2 DSP channels In all other cases trans coding only requires a single channel per call Operation System System flow with trans coding Conditions 1 The system codec toward the VO...

Page 138: ...iPECS LIK Feature Description Operation Manual Issue 6 0d1 125 Hardware VOIM8 or VOIM24 ...

Page 139: ...ighted To use Last Number Redial using the LIP 8000 series soft buttons 1 Press the DIR soft button 2 Press the SPEED soft button 3 Dial 4 Use the Navigation button to select the desired number 5 Press the HOLD SAVE button to place the call SLT To use Last Number Redial 1 Lift the handset 2 Dial 552 the Last Number Redial code Conditions 1 For iPECS Phones with display the redial buffer will store...

Page 140: ...iPECS LIK Feature Description Operation Manual Issue 6 0d1 127 Programming Related Features Save Number Redial SNR Station Speed Dial System Speed Dial Hardware ...

Page 141: ...e or presses a POOL or LOOP button to place a call the Loop LCR mode is accessed Dialed digits are compared to the Loop LCR codes in the LDT the system will seize a CO IP line from the assigned CO IP Group and sends digits from the DMT 3 Direct CO LCR If the user selects a CO IP or CO IP GROUP button the Direct CO LCR mode is accessed If the user dialed number matches a Direct LCR code in the LDT ...

Page 142: ...of digits for the LDT Table should be programmed considering the dial tone time out of the network 6 Since a CO IP path is connected Direct CO LCR does not support the Alternative DMT index which allows the system to select a second or alternative CO IP path to place the call 7 If the LCR CO group is not assigned the system will not seize a CO line call and make internal call 8 If the LCR CO group...

Page 143: ...using the Caller Controlled ICM Signaling feature 3 Linked pair stations are treated as having a single station number for all features including LCD displays station programming ADMIN access ACD statistics SMDR etc 4 The station attributes of the Secondary station will follow attributes of the Primary station i e Day Night COS CO Warning Tone CO Auto Hold CO Call Drop DID Call Waiting Speed Acces...

Page 144: ...iPECS LIK Feature Description Operation Manual Issue 6 0d1 131 Programming SYSTEM Linked Station Pairs PGM 124 Related Features Intercom Caller Controlled ICM Signaling Hardware ...

Page 145: ... contacts is given in Table 1 2 1 2 When assigned to activate as a Loud Bell Control CO IP ring transfers and tone ring Intercom calls to the assigned station will activate the contacts 3 The contacts are rated at 1 amp 24 VDC 4 If the system is in the Night or Timed ring mode with External Night Ring enabled a call on a CO IP line assigned with UNA will activate the LBC 1 contact This permits ope...

Page 146: ... To register a the mobile phone number 1 Press the PGM button 2 Dial 37 3 Dial the mobile phone number 4 Press the SAVE button To activate a registered mobile phone from the user s station 1 Press the PGM button 2 Dial 38 3 Dial digit 1 to activate 0 to deactivate 4 Press the SAVE button To place a call from the mobile extension using the iPECS 1 Dial the DID number of the station the system will ...

Page 147: ...external user to a conference room when a mobile extension is talking with a external user 1 Dial while on the external call Then the mobile extension hears a dial tone and the external user goes to hold state 2 The mobile extension A dials enter into conf room code Then the external user enters the conference room System Incoming DID calls are sent to active mobile phones automatically The status...

Page 148: ...t 5 When an incoming ISDN DID call is received the system will access an ISDN line and place a call to the mobile phone Thus an ISDN line must be available for the system to notify the mobile user of the incoming call 6 Hold and Transfer Recalls to the mobile phone are sent to mobile phone and the associated station 7 ACD Circular and Terminal Hunt Group calls can be routed to the active Mobile Ex...

Page 149: ...atically plays the Language Selection prompts and plays prompts in the selected language To record a VMIM VSF Multi Language Selection prompts 1 Press the PGM button 2 Dial 06 the VMIM VSF Record code 3 Dial the VMIM VSF device Sequence number 4 Dial the VMIM VSF Multi Language selection Announcement number 72 5 Dial the Language number only required with multi language support The current announc...

Page 150: ...iPECS LIK Feature Description Operation Manual Issue 6 0d1 137 Hardware VSF and or VMIM ...

Page 151: ...ccess a Voice Mailbox using the VMAILBOX Flex button 2 Lift the handset or press the SPEAKER 3 Press the VMAILBOX Flex button 4 Dial the Mailbox password Conditions 1 A Flex button can be assigned to access the Mailbox for a Station Group or CO IP Line Voice Mailbox 2 The VMAILBOX button LED will flash indicating new messages have been received in the associated mailbox 3 The Flex button cannot be...

Page 152: ...igured as a SLTM MOH Operation System Operation of MOH is automatic To record a VMIM VSF announcement for MOH 1 Press the PGM button 2 Dial 06 the VMIM VSF Record code 3 Dial the VMIM VSF device Sequence number 4 Dial the VMIM VSF MOH Announcement number 71 5 Dial the Language number only required with multi language support The current announcement is played followed by the Press to record prompt...

Page 153: ...iPECS LIK Feature Description Operation Manual Issue 6 0d1 140 Related Features Hold Back Ground Music Multiple Language Support Hardware External Music source connected to MFIM music source input ...

Page 154: ...itors multiple systems displaying real time detailed status information for the system devices and channels iPECS NMS maintains a log of alarm and fault events defined by the administrator and can alert administrators of potential service affecting faults In addition call statistics are maintained and can be reported with various tables and graphs Operation Operation of iPECS NMS is automatic once...

Page 155: ...eration of Security and priority is automatic once configured Conditions 1 For Web Admin the password is encrypted using the Ericsson LG Java Virtual Encryption plug in A Java Virtual Machine MS or Sun must be installed in the user s PC to support password encryption 2 Security and priority characteristics can be set for all devices local or remote 3 SRTP support is available only with the Phase 4...

Page 156: ...l of the ten Pre defined messages allow for auxiliary information such as a time date or number System level Custom Messages may be entered from the Attendant or Administrator s phone or via the Web Admin The user s Custom Message is assigned from the user s phone as well as the Attendant or the Administrator iPECS Phone users may assign a Flex button as a DISPLAY MESSAGE button or may include the...

Page 157: ...Display Message 1 Press the PGM button 2 Dial 51 the Display Message code 3 To view available messages press VOL UP VOL DOWN button 4 Dial the Message number 00 20 5 Dial auxiliary input as desired 6 Press the SAVE button Or 1 Press the DISPLAY MESSAGE button 2 To view available messages press VOL UP VOL DOWN button 3 Dial the Message number 00 20 4 Dial auxiliary input as desired 5 Press the SAVE...

Page 158: ... 2 Dial 559 the SLT Feature Cancel code To enter the User Custom Message 00 1 Lift the handset 2 Dial 561 the SLT Programming code 3 Dial 52 the Custom Message program code confirmation is received 4 Enter the Message contents up to 24 characters 5 Momentarily press the hook switch confirmation tone is received System Attendant To activate Display Messages for other stations 1 Press the PGM button...

Page 159: ...will have a flashing FWD button when there is an active Text Display Message 7 Activating a Text Display Message does not affect normal operation of the station 8 Pre defined Messages 01 to 04 and 06 to 08 permit the user to input auxiliary information such as time date or number 9 The Attendant station can activate a Text Display Messages for other stations However this feature is not available t...

Page 160: ...ted MSG feature 2 Station XXX can get the ring 3 Caller hears ring back tone P MSG DND admin is on 1 Call to Station XXX and Station XXX was set Pre Selected MSG feature 2 Station XXX doesn t receive the ring 3 Caller hears DND tone Conditions Programming STATION 1 PMSG DND PGM 114 Btn 22 Related Features Station Speed Dial System Speed Dial Hardware ...

Page 161: ...tion of redundant processors is automatic when installed Conditions 1 The Master Slave switch on the main MFIM must be set in the Master position and the backup MFIM must be set in the Slave position to match the system Admin settings 2 All eight wires of the Cat 5 cable must be terminated on the RJ45 connectors 3 It is not possible to use the VSF Internal VM and a VMIM external or commercial VM s...

Page 162: ...iPECS LIK Feature Description Operation Manual Issue 6 0d1 149 Hardware Main and back up MFIMs see the iPECS Description and Installation Manual section 4 4 2 ...

Page 163: ...d is the Fractional Module Table PGM 235 This Table permits entry of five MAC addresses and the number of channels to be registered for each device Entering the MAC address permits the device to register with the system regardless of the Registration Switch position The number of channels available to the device is limited to the number of channels entered in the Table This function is commonly us...

Page 164: ...g at the station a priority defines the order in which calls are answered The default priority is Transfer recalls incoming calls queued calls 2 Intercom calls are always given the lowest answering priority 3 Ringing Line Preference overrides Prime Line assignment 4 SLTs operate only in the RLP mode when ringing lifting the handset connects the SLT to the ringing call Programming STATION 1 Auto Sp...

Page 165: ...splay Security is provided on all CO IP calls including calls that are transferred or recall 4 An in any digit position other than the first will activate Pulse to Tone Switchover Programming Related Features Dial Pulse to Tone Switchover Speed Dial Hardware 2 64 2 Speed Dial Pause Insertion Description A pause dialing command may be inserted in a Station or System Speed Dial number When encounter...

Page 166: ...des available are as 1st digit Activate Display Security do not display number Flash as 1st digit Activate dial tone detect Insert a pause dialing command not 1st digit Switch from Pulse to DTMF dialing MSG CALLBK Send as ISDN Keypad Facility IE HOLD Insert a Pulse to tone switchover iPECS Phone users may assign a Flex button for One Touch access to a specific Speed Dial bin In addition the iPECS ...

Page 167: ...utton 2 Press the SPEED soft button 3 Press the ADD soft button 4 Dial the Speed Dial bin number 5 Press the CO IP LOOP or POOL button or dial the CO IP line group access code 6 Dial the number to be stored 7 Press the SAVE button 8 If desired enter a name see alphanumeric entry chart below 9 Press the SAVE button SLT To dial using a Station Speed Dial 1 Lift handset 2 Dial 558 the SLT Speed Dial ...

Page 168: ...r loss 4 The CO IP line used for a Speed Dial is presented to a direct appearance on the iPECS Phone If there is no direct appearance at the station a POOL or LOOP button is used as the appearance for the line 5 The user may pre select the CO IP line for a Speed Dial number overriding the CO IP line assignment in the Speed Dial bin 6 A name can be entered for a Speed Dial number to permit access f...

Page 169: ...n codes available are as 1st digit Activate Display Security Flash as 1st digit Activate dial tone detect Insert a pause dialing command not 1st digit Switch from Pulse to DTMF dialing MSG CALLBK Send as ISDN Keypad Facility IE HOLD Insert a Pulse to tone switch over iPECS Phone users may assign a Flex button for One Touch access to a specific System Speed Dial bin Operation iPECS Phone To assign ...

Page 170: ...999 4 Press the CO IP LOOP or POOL button or dial the CO IP line group access code 5 Dial the number to be stored 6 Press the SAVE button 7 If desired enter a name see alphanumeric entry chart under Station Speed Dial 8 Press the SAVE button To dial a Station Speed Dial number with the LIP 8000 series soft buttons 1 Press the DIR soft button 2 Press the SPEED soft button 3 Press the ADD soft butto...

Page 171: ...Speed Dial number contains a Dial Tone Detect command Flash as the first entry in the bin and dial tone detect is enabled for the CO line the system must detect dial tone before dialing the Speed Dial number Programming STATION 1 Speed Dial Access PGM 112 Btn 8 SYSTEM 1 CO Dial Tone Detect PGM 160 Btn 3 TABLES 1 System Speed Zone PGM 232 Related Features CO Line Flash Dial by Name Display Security...

Page 172: ...tem Speed Dial numbers assigned to a zone 2 A station not assigned access to a zone will receive error tone when trying to access a System Speed Dial number in the zone 3 The Station COS is applied to the Speed Dial number based on the active service mode Day Timed or Night Programming STATION 1 Speed Dial Access PGM 112 Btn 8 TABLES 1 System Speed Zone PGM 232 Related Features System Speed Dial C...

Page 173: ... for a given station Operation iPECS Phone To assign a CALL COVERAGE button at the covering station 1 PGM FLEX 67 covered Station number SAVE To activate Call Coverage at the covered station 1 Press the PGM button 2 Dial 141 the Call Coverage code 3 Dial 1 to enable or 0 to disable Call Coverage To assign ring for a CALL COVERAGE button 1 Press the PGM button 2 Dial 142 the Call Coverage Ring code...

Page 174: ...isplay no off hook ring is provided 3 The CALL COVERAGE button will provide an appearance for CO IP lines that do not appear on the covering station except for Private Lines To cover for Private Lines When a covered station receives a call the covering station will receive the following display CALL FOR STA xxxx FROM yyyy time the covering station must have an appearance and be allowed access to t...

Page 175: ...iPECS LIK Feature Description Operation Manual Issue 6 0d1 162 Related Features Hardware ...

Page 176: ...Terminal Station Group Calls to a station in a Terminal Station Group that encounter an unavailable or unanswered status will be routed through the hunt process The call will proceed to the next listed station in the group until reaching the last listed station in the group The call may remain at the last station or be routed to an Overflow destination A Terminal Hunt Group can be assigned with a ...

Page 177: ...ice Mail application receives calls forwarded or recalling from a station Such calls will receive the user s pre recorded greeting and may leave voice messages The user may call the VMIM VSF AA VM Group to review and manage the integrated Voice Mail application Feature Server UMS Group The Feature Server is a PC based TAPI application with high end Auto Attendant Voice Mail and Unified Messaging S...

Page 178: ...alls to a Station Group receive either ring back tone or MOH while queued to the group 6 Calls which are not answered in the Overflow time are routed to the defined Overflow destination station group etc If no Overflow destination is defined the call is dropped after expiration of the Overflow timer 7 One of the 70 VMIM VSF announcements may be assigned as the Overflow destination These announceme...

Page 179: ...STATION NUMBER button of caller station at the called station 1 PGM FLEX calling Station number SAVE To hold and answer a calling station 1 A user is Talking with another station 2 The other Caller call to Ring group 3 The member of ring group can hear the mute ring and flashing the button of caller 4 The user can press the button and talk with the caller who call to Ring group 5 And the call of p...

Page 180: ...he system call duration is used with the cost pulse and decimal values to estimate the cost of the call The cost is updated periodically using the Elapsed Call Timer duration ISDN ISDN providers may support Advice of Charge information in the ISDN Facility Message If assigned the system will employ this information to display and output the call cost VoIP For VoIP calls the system employs the call...

Page 181: ...tion of the call real time or in response to a request from the System Attendant SMDR may be sent periodically via e mail to a defined e mail address The SMDR record output for external calls is as shown in the figure below There are two flexible fields Field I and Field II Each Field is defined to show Ring duration CLI Caller Id or CPN Called Party Number NO STA CO TIME START DIAL CLI CPN NUM 1 ...

Page 182: ... 05 E Conf Rm 1 120 00 00 03 06 11 08 11 11 P123 STA DIALED Meaning 100 E101 1 Station 100 called station 101 and station 101 answered 2 In a conference station 100 was a conference master station 101 was a conference member 105 S103 Station 105 sent an internal SMS to station 103 110 E Conf Rm 1 Station 110 was the member of conference room 1 120 P123 Station 120 paged station 123 Operation Syste...

Page 183: ...up to 80 characters per line 5 When enabled SMDR call record timing begins after the SMDR Start Timer expires and ends at call completion 6 For security if an Authorization code is entered as the Account code the call record will show STA P and the station number or SYS P and the Authorization code bin number in place of the Account code 7 For incoming calls the NUM I and NUM II fields will displa...

Page 184: ...tus of the call when abandoned R normal ring to a station G ring to a station group and H call placed in a hold state including Transfer hold STA CO TIME START DIAL CLI CPN NUM 1 COST ACCOUNT CODE DIAL CLI CPN NUM II EXT 31 00 00 14 05 02 15 45 R RING 01 35 Incoming call on CO Line 31 received on May 14 2002 at 3 45 pm rang the assigned stations for 1 minute and 35 seconds STA CO TIME START DIAL C...

Page 185: ...y station 100 for 3 minutes and 2 seconds had total duration of 3 minutes and 32 seconds STA CO TIME START DIAL CLI CPN NUM 1 COST ACCOUNT CODE DIAL CLI CPN NUM II 129 23 00 45 18 05 02 08 40 H100 RING 00 33 Call on CO Line 23 on May 18 2002 at 8 40 am was transferred by station 100 to station 129 was on hold for 33 seconds The output for the Lost Call summary count report is shown in the figure b...

Page 186: ...d not on demand 3 Print Incoming Calls and Print Lost Calls must be enabled in the SMDR Attributes for the system to output real time Lost Call records and for the Lost Call Count summary report 4 The fields of a Lost Call Record are the same as a normal SMDR Call Record Programming SYSTEM 1 SMDR Attributes PGM 177 Related Features Call Cost Display SMDR Call Records Traffic Analysis Hardware RS 3...

Page 187: ...items As a default all iPECS phones can access the database Programming STATION 1 Admin Access PGM 113 Btn 1 SYSTEM 2 Admin Access Authority Web only 3 System Password PGM 162 Related Features Web Administration Multi Level Admin Access Hardware 2 69 2 Multi Level Admin Access Description Access to the Admin database is password protected Up to three 3 levels of access to the database can be estab...

Page 188: ...d a remotely accessible IP address The IP address should be fixed either as a public IP address or through a NAPT server with port forwarding The browser should be pointed to the system s IP address and the TCP port assigned in the system database For the ISDN BRI PRI a PPP Point to Point Protocol connection can be established between a standard ISDN modem and the iPECS BRI PRI module The connecti...

Page 189: ... 1 System IP Address Plan PGM Code 102 SYSTEM 1 Web Server TCP Port PGM 161 Btn 14 2 WEB Password Encryption PGM 161 Btn 15 3 Admin Access Authority Web only 4 ISDN ICLID 1 BRI PRI PPP Web Admin Attributes PGM 205 5 Web Login ID Usage PGM 160 Btn24 Btn12 6 System Password PGM 162 Related Features Keyset Administration Multi Level Admin Access Hardware 2 69 4 Web User Manual Description The iPECS U...

Page 190: ...iPECS LIK Feature Description Operation Manual Issue 6 0d1 177 may be loaded into system memory Programming Related Features Web Administration Hardware ...

Page 191: ...ponsibility for the local devices The local MFIM thus provides local survivability and based on configuration may provide PSTN back up service Fail over for internal calls that normally route over the WAN Under certain operating conditions this equipment cannot be relied upon to make emergency calls Alternative arrangements should be made for access to the emergency services Operation System Opera...

Page 192: ...ill request access to resources of remote systems The user dialed number is analyzed and the call routed according to the Net numbering table Should the main path fail to respond the iPECS routes the call employing the alternative Speed Dial route assigned iPECS supports two 2 standard protocols QSIG over ISDN and H 450 over IP for the basic networking functions and the proprietary iPECS protocol ...

Page 193: ... is modified by the net routing table 4 The called party receives a digit stream that is sent by calling party and analyzes it using the net routing table to determine 5 The right destination The called station receives a ringing signal 6 The LED of Network CO button will be extinguished when the Net Call is cleared Conditions 1 Net call must be used without seizing a CO line 2 User hears an error...

Page 194: ...NS button at a station during conversation with a CO line The CO line is placed on Exclusive Hold 2 Dial the station number of another system to transfer the call The transferred station of another system receives a ring signal 3 Announce when the transferred station answers Both stations can make a conversation each other but the held CO is still in waiting on Transfer hold 4 Hang up to complete ...

Page 195: ...4 Call Completion Description There are two kinds of call completion as follows Completion of Calls to Busy Subscribers CCBS After calling a user in another system using basic call and encountering a busy tone A station user can be notified when the busy destination of another system becomes idle If the user wants to make a call to the destination on that notification the call can be reinitiated t...

Page 196: ...g SYSTEM 1 Networking Basic Attribute PGM 320 2 Networking CO Line Attribute PGM 322 3 Network Numbering Plan Table PGM 324 2 70 2 5 Call Offer Description A busy user on one node is given notification that another call is waiting from another node It is similar to a Camp On function Operation To activate Call Offer 1 Dial a busy station number of another system The caller hears a busy tone 2 Pres...

Page 197: ...e 2 The net conference will be cancelled and the network path will be cleared Conditions 1 Multi line conference time is not applied on 3 party conference of networking 2 Standard IP phone cannot be a master station of the Net Conference Engineering notice When IP phone sends Invite Setup to Non IP phone this message will be rejected When Non IP phone is going to invite IP phone normal Setup messa...

Page 198: ...D panel installed station only 2 When system makes a call back according to MWI data the CO line is selected within the network CO group Programming STATION 1 Attribute PGM114 BTN10 CLI Message Wait SYSTEM 1 Networking Basic Attribute PGM 320 2 Networking CO Line Attribute PGM 322 3 Network Numbering Plan Table PGM 324 2 70 2 8 Net Call Forward Unconditional Description It is possible for a user t...

Page 199: ... 322 4 Network Numbering Plan Table PGM 324 2 70 2 9 Net Call Forward Busy Description It is possible for a user to forward his station remotely when the station is busy The forwarded destination can be over the network Engineering notice Currently iPECS system supports both rerouting and join method by admin programming Operation To activate Net Call Forward 1 Press the SPEAKER button and the FWD...

Page 200: ...outing and join method by admin programming Operation To activate Net Call Forward 1 Press the SPEAKER button and the FWD button 2 Dial Net Call Forward code 3 and dial the station number of another system The FWD button will be flashing and a confirmation tone will be provided if allowed 3 Dial the station number that is set Net Call Forward to a station of another node The call is routed to a fo...

Page 201: ...e flashing and a confirmation tone will be provided if allowed 3 Dial the station number that is set Net Call Forward to a station of another node The call is routed to a forwarded station when the called station does not answer within a No Answer timer and the forwarded station is ringing 4 Answer the ringing at forwarded station The calling and forwarded station can make a conversation To deacti...

Page 202: ... make a use of the main system that has connection to public network as well as sub system This feature enables a user to maximize use of the network and reduce call costs by routing outgoing calls to the nearest appropriate point on the network The system should provide sufficient digit translation or string analysis options to enable the switch to route the call correctly Operation 1 A station o...

Page 203: ...n password PGM 324 BTN 13 Programming SYSTEM 1 Networking CO Line Attribute PGM 322 BTN 4 2 Networking Routing Table PGM324 2 70 2 14 BLF Presentation Description Stations on one node are able to program a busy lamp appearance of extension on another node The Busy Lamp Field BLF key can also be used to call the remote extension The BLF presentation can be utilized by the MFIM itself without BLF ma...

Page 204: ... 1 Networking Supplementary Attribute PGM 321 1 TCP UDP Port Assign BTN 2 3 1 BLF manager IP Address Assign BTN 4 With BLF manger 1 Duration of BLF Status BTN 5 2 Networking Supplementary Attribute PGM 324 3 DEST MFIM IP Address BTN 6 Without BLF manager 4 DEST MFIM IP Port BTN 7 Without BLF manager Application BLF Manager software 2 70 2 15 Do Not Disturb DND Description A call to a station in DN...

Page 205: ...ed to Net attendant if system attendant press ATD DND button and the next attendant is Net attendant 2 CO Call can be routed to Net attendant only if DID DISA destination is ATD and the ring is not assigned to any station Programming STATION 1 Attendant DND Button PGM 115 STN PGM 83 SYSTEM 1 Net Attendant Assign PGM 164 2 Net DSS cannot be assigned to the System Attendant 3 DID DISA Destination PG...

Page 206: ...e Network Numbering Plan Table PGM324 as Net a call in caller system 2 Enter the Network Paging number and select the page type and destination from the Network Feature Code Table PGM325 of the called system 3 Lift the Handset or press the SPEAKER button the System will provides a dial tone 4 Dial the Network Paging number of the other System OR 5 Press the pre programmed NET DSS button containing...

Page 207: ...tem 3 Network Page destination could be Internal Page MFIM100 1 10 MFIM300 MFIM600 MFIM1200 1 35 External Page 1 2 All Call Page Internal External All 4 User will hear an error tone if there is no idle networking path or if the page destination is invalid 5 User can make a page announcement without lifting the handset Programming SYSTEM 1 Networking Basic Attribute PGM 320 2 Networking CO Line Att...

Page 208: ...n request The Traffic Report is sent to the defined system RS 232 or TCP port System resources covered by Traffic Reports are Attendant Traffic Report Call Summary Report Hourly Call Report H W Unit Usage Summary Report CO Summary Report Hourly CO Report Summary Traffic Reports cover one of five Analysis periods selected at time of print 1 Today s peak activity hour within 24 hours 2 Yesterday s p...

Page 209: ... 2 71 1 Traffic Analysis Attendant Description The Attendant Traffic Report covers operational statistics for the Attendants The report outputs periodically or the Attendant requests output of the report for a defined Analysis period The following is a sample report and description of the report fields Site Name abc co Report Type Attendant Traffic Report Today Peak Date 06 05 02 08 34 ATD Meas Ca...

Page 210: ...NoAns Time No Answer Average time calls were ringing or in queue for attendant before abandoned Speed Ans Speed of Answer Average time calls rang before answer by Attendant ATD type Attendant Type System or Main Operation System Attendant To print the Attendant Traffic Report 1 Press the PGM button 2 Dial 0124 the Attendant Traffic report code 3 Select Analysis Period 1 5 4 Press the SAVE button C...

Page 211: ...h hour during the Analysis period as shown below Site Name abc co Report Type Attendant Traffic Report Today Peak Date 06 05 02 08 35 Anal Hour Calls Completed 15 00 0 0 05 00 211 04 00 543 Totals Calls 754 Operation System Attendant To print the Hourly Call Report 1 Press the PGM button 2 Dial 0126 the Hourly Call report code 3 Press the SAVE button Conditions Programming SYSTEM 1 RS 232 Port Set...

Page 212: ...o print the Hardware Usage Summary Report 1 Press the PGM button 2 Dial 0127 the H W Usage Summary report code 3 Select Analysis Period 1 5 4 Press the SAVE button Conditions Programming SYSTEM 1 RS 232 Port Settings PGM 174 2 Serial Port Function Selections PGM 175 Related Features SMDR Station Message Detail Recording ACD Statistics Report Hardware device to capture reports 2 71 4 Traffic Analys...

Page 213: ...ures Total number of incoming calls answered for CO IP lines in the group Out Seize Outgoing Seizures Total number of outgoing calls attempted on CO IP lines in the group ACB All COs Busy Percentage of the time that all CO IP lines in the group were simultaneously busy FAO Failed Attempts Outgoing Percentage of outgoing calls offered to the CO IP lines in the group that were denied due to All Trun...

Page 214: ...ion Operation Manual Issue 6 0d1 201 SYSTEM 1 RS 232 Port Settings PGM 174 2 Serial Port Function Selections PGM 175 Related Features SMDR Station Message Detail Recording ACD Statistics Report Hardware device to capture reports ...

Page 215: ...d to activate an external Loud Bell to alert users of incoming calls iPECS Phones may be assigned a Flex button as a UNA button Operation iPECS Phone To assign a Flex button as a UNA button 1 PGM FLEX 567 SAVE To access an incoming UNA call 1 Lift the handset or press the SPEAKER button 2 Dial 567 the UNA feature code the oldest UNA call is connected Or 1 Lift the handset or press the SPEAKER butt...

Page 216: ... greetings and messages and various system prompts The system prompts time date etc are employed by the Auto Attendant and Voice Mail applications as well as other system features Available storage time for the various iPECS models is provided in Table 1 2 1 Approximately 35 minutes of storage is employed for the fixed system prompts 2 73 2 VMIM VSF Auto Attendant Description When a call comes int...

Page 217: ...ere are no individual time limits on an Auto Attendant announcement 2 Up to 500 VSF Announcements may be recorded including Voice Mail user greetings and the 72 VSF announcements 3 The external caller may experience ring back tone before playback of a VMIM VSF announcement 4 The System Attendant must Save a recording before returning to the on hook state otherwise the existing recording is used 5 ...

Page 218: ...umber 72 is for Multi Language support only Programming STATION 1 VSF Access PGM 113 Btn 2 CO IP 1 DID Service Attributes PGM 145 STATION GROUPS 1 Station Groups PGM 190 2 Station Group Attributes PGM 191 SYSTEM 1 DISA Retry Counter PGM 160 Btn 5 2 DID DISA Destination PGM 167 3 CCR Analysis Timer PGM 180 Btn 13 4 VSF User Record Timer PGM 181 Btn 3 5 VSF Valid User Message Timer PGM 181 Btn 4 TAB...

Page 219: ...s Conditions 1 Two timers are provided to control voice message length The Valid User Message Timer establishes the minimum voice message length Voice messages shorter than this timer are not stored The VSF User Record Timer establishes the maximum voice message length When the VSF User Record Timer expires while recording a voice message confirmation tone is heard and the message is saved for des...

Page 220: ... operator Press nine to hear this message again When the user responds by dialing 1 the first new message is played At the end of message playback the New Message option prompt To replay message press one to listen to the next message press two to delete message press three to forward message press four to call the sender press five to skip message press six to return to main menu press nine is pl...

Page 221: ...word to receive the Number of Messages prompt 4 Dial desired option code 5 At completion of session hang up to return to idle To attach a memo to the current voice message 1 During or after the New or Old Message option prompt dial 7 2 At the beep record the memo 3 Dial to stop recording and store the memo 4 During or after the New Old option prompt dial 4 to forward the message and memo SLT To re...

Page 222: ...gle reference for a parameter that applies to both the VSF and the VMIM 6 If user set auto save new message and hear new message it s saved automatically Programming STATION 1 Retrieve Message Order PGM 113 Btn 13 2 Auto save new message PGM 161 Btn 24 11 Related Features Message Retrieval Options Remote Message Retrieval Multiple Voice Mailbox Support Hardware VSF and or VMIM 2 73 3 3 Remote Mess...

Page 223: ...sage 7 Cancel or Forward message for Remote Access Only or 8 Mail Box settings The VM long Options prompt is To play new messages press one to play saved messages press two to set station forwarding press seven This option is available only for remote access to set greeting or password press eight to disconnect press pound Press 0 for the operator Press nine to hear this message again The VMIM VSF...

Page 224: ... to the previous place in the Voice Mailbox If the user hangs up the VMIM VSF will recall the user and upon answer will play Request Mailbox Number prompt 4 In Admin VSF is used as the single reference for a parameter that applies to both the VSF and the VMIM 5 If you set auto save next message ON it s saved automatically after hearing the new message Programming SYSTEM AUTO SAVE NEXT MSG PGM 161 ...

Page 225: ... a parameter that applies to both the VSF and the VMIM 5 The Voice message can be attached to the e mail notification as a wav file if the Attach Message option PGM 111 is enabled If disabled the notification e mail does not include an attached wav file 6 If the below E mail program is duplicated with each other Station program have priority Programming STATION 1 VSF MSG SMTP Mail Server Address 2...

Page 226: ...e voice messages from the VMIM VSF memory Operation System System automatically notifies back up station of new messages Phontage or UCS Client See Phontage or UCS Client Guide Conditions 1 Voice messages are stored in the VMIM VSF and must be expressly deleted Deleting messages from the soft phone hard drive does not delete the message from the VMIM VSF memory 2 In Admin VSF is used as the single...

Page 227: ...rd is saved for greeting 1 Dial 4 and receive Greeting Option prompt To listen to your current greeting press five to record a new greeting press seven to return to the main menu press nine 2 Dial 5 to hear your greeting Or 1 Dial 7 and receive Record Greeting prompt At the tone record your new greeting press when done 2 After beep record greeting speaking in a normal voice 3 Press and receive Gre...

Page 228: ...orward to another station dial the station number To forward calls Off net dial and enter station speed number If the station Speed bin is valid the confirmation announcement forwarded to station xxx or forwarded to speed bin number yyyy is played To deactivate Call Forward 1 Press 7 for Mailbox set forward the Mail Box Set Forward prompt is received 2 Dial 2 and receive the Station forwarding is ...

Page 229: ...s before answer or is busy the system disconnects the notification and will retry the call after the retry timer The system will retry the notification until the notification is successful or the number of call attempts reaches the Retry count Operation Operation of message notification is automatic when configured Condition 1 Outbound notification over an analog PSTN line is available only when V...

Page 230: ... DISA Retry Count times then the call will be disconnected Programming TABLES 1 Tel Number PGM 236 Btn 6 2 VSF VMIM Notify PGM 236 Btn 7 3 Notify Retry PGM 236 Btn 8 4 Retry Interval PGM 236 Btn 9 SYSTEM 1 VM MEX Notify over LCO PGM160 Btn24 Btn13 2 Notify Play Delay PGM181 Btn18 Related Features Mobile Extension Message Retrieval Remote Message Retrieval Message Retrieval Options Hardware VSF and...

Page 231: ...eed bin xxx Queued CO IP xx Locked temporary COS change COS x SLT To hear Date Time Prompt 1 Lift the handset 2 Dial feature code 661 for IPECS Micro 50 100 661 for all other systems announcement for time is heard Date is May 2nd Time is xx xx pm To hear Station Number Prompt 1 Lift the handset 2 Dial feature code 662 for IPECS Micro 50 100 662 for all other systems announcement for station is hea...

Page 232: ...warded to station xxx Forwarded to speed bin xxx Queued CO IP xx Locked temporary COS change COS x Conditions 1 For station status items from Listed message x to COS x will be not be announced if not active Programming STATION VSF Access PGM 113 Btn 2 Related Features VMIM VSF Hardware VSF and or VMIM ...

Page 233: ...D Table the system will prompt Press one to search by first name Press two to search by last name then Enter the first 3 characters of the person s first name or Enter the first 3 characters of the person s last name Once 3 characters have been entered the system will check the entered characters for a match to the programmed name in the VMIB field in PGM 127 Station Attribute Company Directory Fi...

Page 234: ... or VMIM 2 73 6 Record VM Greeting using CCR Description This feature provides an option to record a System 001 072 greeting in each VM Boards by reaching CCR or Flexible DID Table Administrator can assign VM Greeting option at CCR menu or Flexible DID Table Operation An outside caller reaches the CCR menu and presses the digit associated with recording a VM Greeting prompt The system will prompt ...

Page 235: ...nfirm tone is heard 11 User records the greeting and dials to finish 12 System goes to step 5 above So Enter system greeting number is played 13 User can hang up Conditions Programming A new CCR digit in PGM 228 entry will be added This value will be 14 It can be assigned to any DTMF digit in a CCR menu A new Flexible DID Table in PGM 231 entry will be added This value will be 15 Related Features ...

Page 236: ...k to administration main When confirmed the VMIB Access is set OFF Station Attribute PGM 113 Reset mailbox password 3 Please enter the mailbox number Press 1 to confirm or to cancel and go back to administration main The password for station is defaulted to be empty Authorization Code Table PGM 227 Station Password Station password is used for mailbox access in iPECS LIK Record Mailbox greeting 4 ...

Page 237: ...ed Features Hardware 2 73 8 Announce Only Mailbox Description This feature provides a method to mark a mailbox as an announce type This type of mailbox plays a greeting only and then returns the caller to the previous menu or hangs up Operation An administration option shall enable disable the announcement only flag An administration option shall allow the selection of previous menu or hang up aft...

Page 238: ...py Urgent Only Copy Cascades only those messages marked urgent Move Immediately Move Cascading begins immediately allowing storage of duplicate messages in several mailboxes Move Urgent Only Move Cascades only those messages marked urgent Conditions 1 A mailbox can only have 1 cascade mailbox destination 2 Mailbox messages are retained in each mailbox Programming Station Attribute PGM 127 Cascade ...

Page 239: ...ice for all mailboxes is 1 COS 1 contains all default settings 2 Future delivery message feature is not supported Programming VM COS PGM 253 will be added for the above settings Related Features Hardware 2 73 11 Send Message Description A user can record the message and send it to other mail box with several options or distribution list Operation The main menu prompt will be modified to add To sen...

Page 240: ...est delivery receipt of the message for future press 5 Step 4 Press 1 4 The prompt will state Your message has been sent Refer to the private Press 5 The prompt will state Your message has been sent Refer to Mark a message for delivery confirmation Conditions 1 This option is only played to the mailbox owner if the mailbox COS allows it 2 This can be available for station Programming Related Featu...

Page 241: ...he prompt will state to add a mailbox press 1 to delete a mailbox press 2 to listen to mailboxes in list press 3 Step 4 1 Press 1 Add mailbox from list The prompt will state Please enter the mailbox number The prompt will state mailbox XXX added Repeat steps 3 to 3 1 until done Step 4 2 Press 2 Delete mailbox from list The prompt will state Please enter the mailbox number The prompt will state mai...

Page 242: ...ess 5 Step 1 From the menu press 3 or 4 The prompt will state Your message has been sent Conditions 1 Private message cannot be forwarded 2 This option is only played to the mailbox owner if the mailbox COS allows it Programming Related Features Hardware 2 73 14 Mark a message for delivery confirmation Description This allows a mailbox owner to mark a message for confirmation of delivery When the ...

Page 243: ...layed to the mailbox owner if the mailbox COS allows it Programming Related Features Hardware 2 73 15 OUTGOING MAILBOX DESTINATION Description If a CO IP incoming Caller dials 0 when listening to a station s VSF mailbox greeting the call is routed according to the Outgoing Mailbox Destination as programmed for the station Operation VSF outgoing mailbox destination call will be routed automatically...

Page 244: ...eting again dial or is allowed Operation 1 A station 110 is set to forward to VSF VM group and 110 has Personal user greeting 2 A outside caller hears station 110 s personal user greeting 3 The caller dials a digit 4 The dialed digit is matched with Personal CCR table call goes to Personal CCR Destination 5 The dialed digit is NOT matched with Personal CCR table call goes to PGM 167 DID DISA desti...

Page 245: ...5 For a daily repeating alarm dial 6 Press SAVE button To erase Wake Up 1 Press the PGM button 2 Dial 045 the Attendant Station Program code 3 Dial the desired station range for a single station enter an in place of the second station number 4 Press SAVE button iPECS Phone To register Wake Up 1 Press the PGM button 2 Dial 41 the set Wake up code 3 Dial 2 digit hour and 2 digit minute for alerting ...

Page 246: ... Thus the Wake up alarm time is based on the time displayed on the phone and not the system time 2 When receiving a wake up signal lifting the handset will return MOH 3 The Wake up alarm Ring signal is 30 seconds On 90 seconds Off repeated 3 times If no action is taken by the user the ring signal is given to the Attendant with a display designating the station number that did not respond 4 Time hh...

Page 247: ...hen 2 digit minute for alerting 5 Enter wake up type 1 4 6 If wake up type is 1 YY MM DD enter wake up date 2 digits for year 2 digits for month and 2 digits for day 7 Press the HOLD SAVE button To erase a wake up time from a Station perform the following steps 1 Press the TRANS PGM button 2 Dial 4 2 3 Enter wake up time id 1 5 4 Press the HOLD SAVE button To register a wake up time alarm from the...

Page 248: ...se wake up time from Attendant Station all wake up information will be erased 5 When PGM161 New 5 Wake Up Usage changed from OFF ON or from ON OFF all wake up times for all stations are erased and current wake up times are canceled 6 When wake up time is active in current day a star will signalize near clock displayed on Digital station LCD If there is no wake up time enabled in current day then t...

Page 249: ...n the zone will operate in the programmed ring mode Operation Operation of Zone Holiday Assignment is automatic when programmed Conditions 1 When the Tenancy group Ring mode for Flexible DID ICLID function PGM231 is programmed the priority is higher than the Zone Holiday Assignment PGM444 2 Zone Holiday Assignment has a higher priority than the Attendant ring mode 3 It is recommended to use the sa...

Page 250: ...s 1 Zone attributes which may affect ringing such as Holiday and Vacation settings have lower priority than other ring assignments such as Tenancy group ring mode established for DID lines 2 Zone Attributes do not provide adjustment of time for DST 3 It is recommended to assign CO IP lines and stations of a Tenant group in the same Device Zone 4 Wake up time is based on the time displayed in the s...

Page 251: ... to 0 zone outgoing CO call will not be limited 2 If maximum outgoing CO call number is set to non zero value and current zone outgoing CO call number is more than maximum value the outgoing CO call trying station will play error tone and display OUTGOING CALL LIMIT OVER on the LCD 3 Networking call is also processed as an outgoing CO call 4 System counts emergency call in current outgoing CO call...

Page 252: ...ction will be released error tone will be played and the station related with the connection will display INTER CONN LIMIT OVER on the LCD 4 If maximum inter zone connection number between zones is set to non zero value and current inter zone connection number between zones is more than maximum value the connection will be released error tone will be played and the station related with the connect...

Page 253: ...Night Timed mode it works by system call routing scenario And so System call routing is highest priority than others 3 We recommend that Co and Station are same tenancy group and zone 4 If Start time is 0700 and End time is 1900 it works from AM 07 00 to PM 07 00 5 The total numbers of table are 16 MFIM1200 32 and have 10 scenario respectively And so you can set maximum 160 MFIM1200 320 scenarios ...

Page 254: ...ss DND in system attendant 2 Choice 5 3 Select Scenario 01 16 32 if MFIM1200 This is Scenario Group number in ADM 251 4 Press SAVE button Programming SYSTEM 1 System Call Routing PGM251 Web only 2 Station Icm Group PGM 125 3 CO tenancy group PGM 141 B10 Related Features Hardware ...

Page 255: ... 3 and tel number is 1234567 8031234567 9 If you want to reroute Net number Rerouting Type should be set NET Type 10 If you want to reroute internal station Rerouting Type should be set DISA Type Example Index Incoming CO group Compare Code CO Code Telnumber Routing Type 0 1 454 88005123456 N A 1 2 456 801123456 N A 2 1 42 555 9123456 N A 3 5 353 801123456 NET Type 4 5 401 DISA Type Index 0 If Inc...

Page 256: ...eration Manual Issue 6 0d1 243 Fop table 333 Rerouting table 252 50A B 100 100 20 80 300 200 30 170 600 300 50 250 1200 600 100 500 Programming SYSTEM 1 CO Call Rerouting PGM252 Web only 2 Tnet Fop Table 333 Related Features Hardware ...

Page 257: ...iPECS LIK Feature Description Operation Manual Issue 6 0d1 244 2 81 ...

Page 258: ...VM group 4 Cancel Fwd to VSF VM group 5 ACD Agent Duty OFF 6 ACD Agent Duty ON 7 Callback to Mobile extension Conditions 1 In menu 1 Activate Mobile extension PGM Authority PGM236 F1 should Enable 2 In menu 3 Fwd to VSF VM group VSF VM hunt group PGM190 should be existed Call fwd admin PGM111 F2 should be ON VSF Access admin PGM113 F2 should be Enable 3 In menu 5 ACD Agent Duty OFF the reason of D...

Page 259: ...1 Outgoing Call is established with SIP Co line 2 Outgoing digits are matched with prefix code 3 If total dialing digits are same as MAX DIGIT then SIP outgoing call established directly 4 So user need not wait until inter digit timer expiring ISDN Prefix Call ISDN enblock Dialing with Prefix Call Setup in Russia 1 Outgoing Call is established with ISDN Co line 2 Outgoing digits are matched with p...

Page 260: ...ual Issue 6 0d1 247 5 In case of ISDN enblock dialing related program fields are Prefix Code Min Digit Max Digit Num Of Type Num Plan Sending Complete Programming 1 Prefix Dialing Table PGM 206 2 Prefix Table ID PGM 142 Related Features Hardware ...

Page 261: ...n Demand Recording 4 You should choice STN Type for station But DID Type is for the future Two way recording 1 You should set External VM group ex 620 and the SIP number of the IPCR as the member of Ex VM in PGM190 2 Automatic Recording Destination should be set the Ex VM ex 620 of IPCR in station PGM 111 113 And you don t need to set automatic call recording ON because it s set automatically if y...

Page 262: ... You can search the recorded using Web Admin of IPCR 2 IPCR server can be registered up to 10 servers in a system Programming 1 PGM 237 Agent ID Table 2 PGM 111 113 Set Hunt group number Ex VM of IPCR 3 PGM 190 Set Hunt group number and member of IPCR Related Features Hardware ...

Page 263: ...s 3rd TYPE in PGM 191 B10 2 VM xxxx SERVER Number is Server number of PGM 237 in PGM 191 B11 3 VM xxxx MEMBER TYPE is SIP TYPE in PGM 191 B12 4 Match Agent ID to favorite station in PGM 237 Two way recording 1 You should set External VM group ex 620 and the SIP number of the 3rd party server as the member of Ex VM in PGM190 2 Automatic Recording Destination should be set the Ex VM ex 620 of 3rd pa...

Page 264: ...ced Seize Busy Stn Co numbering plan code 3 Busy line goes to idle state forcedly and the user hears a dial tone To activate forced intrusion to a busy station feature 1 Call to busy station 2 The user hears busy tone A In digital phone press Forced Disconnect button B In digital phone press TRANS PGM button and dial Forced Seize Busy Stn Co numbering plan code C In SLT do hook flash and dial Forc...

Page 265: ...can call to Call To Number using own system resource SMDR and COS is followed the station number Operation To activate make call back to CO 1 The user can enter to station web using own station password 2 The user should enter right digits to From and To box after that you should press CALL button 3 You can see the result that it s success or not in widow display ...

Page 266: ...rate it and you can see the error display 3 If it s not adaptable COS you can see as following 4 If there is no available Co you can see the error message There is no available CO Call From Number 5 If there is no adaptable Co you can see the error message There is no available Digital CO or LCO with Loop Supervision Timer Programming 1 Call Back To CO PGM 113 Btn 24 Btn 11 Related Features Hardwa...

Page 267: ...tivated individually and call state is not synchronized Representative master number is busy if all of extensions are busy An additional operation for linked pair By setting Linked Pair Usage ON All Call in PGM 261 Including basic features All of master and member extensions are link paired and they are synchronized for their call state all together Only one of them can be activated and the others...

Page 268: ...to ON DND setting affect to Master and all member If this value is set to OFF individual DND is worked by each room Linked Pair Usage OFF Incoming Call Only ON All Call Related Features SMDR Call Coverage Wake Up Message Wait VM Message Hardware 2 89 ALARM NOTIFICATION CONTROL Description The system can be configured to notify Emergency Call DCOB Fault or SIP Registration Fault to the assigned iPE...

Page 269: ...or SIP Registration Fault will be followed 4 Zone Emergency Call Notify Station can make Emergency History button by pressing PGM 0 8 5 Each Zone Emergency Call Notify Station can see the emergency history of the specified zone only but System ATD can see all emergency history as before Programming SYSTEM 1 Emergency Call Notify PGM 163 Btn 5 2 DCOB Fault Notify PGM163 Btn 6 3 SIP Registration Fau...

Page 270: ...d Flex buttons Conditions 1 A station receiving ICM ringing is considered busy and the associated station LED on all other stations will flash at 30 ipm 2 A station receiving ICM ringing will receive visual indication by a flashing LED of the Flex button associated with the calling station 3 When a station receives a Camp On the LED of a DSS button associated with the calling station will flash 4 ...

Page 271: ...out if action is not taken within Dial Tone Time or if the time between digits exceeds the Inter digit Timer Error tone is received should a time out occur 2 ICM Dial tone is removed after dialing the first digit 3 If the called station is busy Intercom Busy tone is provided for the Busy Tone time 7 seconds then error tone is sent by the system The caller may disconnect or activate a feature such ...

Page 272: ...iPECS LIK Feature Description Operation Manual Issue 6 0d1 259 Related Features Intercom Signaling Mode Speakerphone Hardware ...

Page 273: ...usive Hold Recall Timer Operation iPECS Phone To place an active ICM call on hold 1 Press the HOLD button the ICM button LED will flash at the exclusive hold rate ICM dial tone is received To retrieve the held ICM call 1 Press the ICM button or the DSS BLF button associated with the held station the ICM button LED illuminate and the ICM call connected Conditions 1 Only one ICM call may be placed o...

Page 274: ...tercom call as normal 2 Dial ICM Signaling mode will change from Voice announce to Tone ring or Tone ring to Voice announce Conditions 1 The ICM Signaling mode cannot be changed when an Intercom call is placed to a Linked Pair station 2 If the signaling mode is changed the call is not subject to Call Forward No Answer 3 The signaling mode for a specific Intercom call can only be changed once and c...

Page 275: ...pidly to indicate the out of service state For iPECS Phone users if the SPEAKER is used the station will receive error tone for 30 second and then automatically return to idle Operation System Operation of Intercom Lockout is automatic based on the Dial Tone Inter digit timers Conditions 1 If the station is assigned Howler Tone error tone is presented for 30 seconds followed by 30 seconds of Howle...

Page 276: ...t and places an Intercom call to the new station number Operation iPECS Phone To activate step call while receiving busy on a dialed Intercom call 1 Dial a digit other than the last digit of the busy station s intercom number Conditions 1 If the user dials the last digit of the busy station Camp On will be activated 2 After receiving busy tone if the user takes no action for the Busy Tone timer 7 ...

Page 277: ...nversion table calls will follow the Tenancy Group Auto Ring Mode table Operation System Operation of Intercom Tenancy Groups is automatic when programmed Conditions 1 Intercom calls from a station to a denied access Intercom Tenancy Group will return error tone 2 Intercom Tenancy does not affect the Station Numbering Plan in the system All stations in the system must have different station number...

Page 278: ...iPECS LIK Feature Description Operation Manual Issue 6 0d1 265 Related Features Intercom Call ICM Call CO IP Ring Assignment Flexible Numbering Plan Call Transfer Auto Service Mode Control Hardware ...

Page 279: ...M call 1 Press TRANS button 2 Dial the station to receive call 3 At answer or Splash tone announce call 4 Hang up return to idle Or 1 Press DSS BLF button for the desired station 2 At answer or Splash tone announce call 3 Hang up return to idle While on a Intercom call Unscreened call transfer 1 Press TRANS button 2 Dial Station to receive call 3 Hang up return to idle Or 1 Press DSS BLF button fo...

Page 280: ...ing the button connects to the station 2 If the receiving station is busy the transferring station may camp the call on to the busy station see Camp On 3 A station in DND or out of service cannot receive a transfer and such attempts will result in error tone Programming Related Features Exclusive Hold Hold Recall Call Waiting Camp On DND Do Not Disturb Call Transfer Hardware ...

Page 281: ...on to scroll through the CLI Messages 165 123 23 36 21 11 09 10 CNT 2 To delete the current CLI Message 1 Press the button the next CLI message is displayed To delete all CLI Messages 1 Press the SPEED button 2 Press the button twice To return a call to the current CLI Message 1 Press the SAVE button Conditions 1 The total number of Message Wait indications in queue for the system is 1000 Should t...

Page 282: ...n in the Table below modified based on assignments in PGM 200 as follows Incoming Prefix Code My Area Code My Prefix Area Code International Access Code Inc Prefix Area Code Country Code Access Code Received Caller ID Display No 0343 82 00 National 0343 50 7951 507951 No 0343 82 00 National 0343 50 7951 507951 No 0345 82 00 National 0343 50 7951 0343 507951 Yes 0343 82 00 National 0343 50 7951 507...

Page 283: ...System Administrator Operation To assign a Flex button as a SMS SEND button 1 PGM FLEX PGM 36 SAVE To resend an existing SMS message 1 Press the PGM button 2 Dial 36 the SMS send code SMS SENDING MODE RESEND 1 EDIT 2 3 Dial 1 to resend a message DIAL STA DEST XXX XXX SKIP 4 Dial the desired station range to receive the message or to use the displayed station range STA 100 124 SEND SAVE CANCEL 5 Pr...

Page 284: ... will be shown as below ST CL VS VM FS MS 001 001 005 006 001 004 2 Dial 6 to select MS SMS message wait 1 ST Station Message wait 2 CL CLI Message wait 3 VS VMIM VSF message wait 4 VM external Voice Mail 5 FS Feature server 6 MS SMS message wait The display shows the first line of received SMS messages MSG 0 EMERGENCY CONFER 1 LETS GO TO LUNCH 3 Use the VOL UP VOL DOWN to scroll through messages ...

Page 285: ...S WLAN Phone iPECS UCS Client 3 9 3 Station Message Wait Call Back Description When a called station does not answer or is in DND a station user can activate a Message Wait indication to request a Call Back A station may receive a Message Wait from any number of other stations in the system The station receiving the Message Wait can return the calls using the MSG CALLBK button When a busy station ...

Page 286: ...lls back 1 Lift the handset or press the SPEAKER button 2 Previously busy station is called To retrieve Station Messages Waiting 1 Press MSG CALLBK button Either the message contents summary will be shown as below or the Station Messages Waiting will be listed see step 3 below ST CL VS VM FS MS 001 001 005 006 001 004 2 Dial 1 to select ST Station Message Wait 1 ST Station Message Wait 2 CL CLI Me...

Page 287: ...viously busy station is called Conditions 1 A Message Wait Call Back return call will always ring at the receiving station overriding the Intercom signaling mode selected 2 A station can leave only one callback request 3 The MSG CALLBK button LED will continue to flash until all Message Wait and Call Back requests including Voice Mails have been serviced 4 If a station is attempting to leave a mes...

Page 288: ...sent to the station only while idle and is heard over the speaker Operation System Reminder tone is sent to stations automatically when assigned Conditions 1 The interval between tones can be 00 to 60 minutes A setting of 00 disables the reminder tone 2 The reminder tone will continue until all messages have been retrieved 3 A busy station or station in DND will not receive the Message Wait Remind...

Page 289: ...des are as follows iPECS Micro iPECS 50 iPECS 100 iPECS 300 iPECS 600 iPECS 1200 Internal Page Zones 501 510 501 510 501 535 301 400 Internal All Call Page 543 543 543 543 External Page Zones 545 545 546 545 546 545 546 External All Call Page 548 548 548 548 All Call Page 549 549 549 549 iPECS Micro have same default Page Zone dial codes with iPECS 50 except External Page iPECS Micro does not have...

Page 290: ...ntacts may be assigned to activate when External Page is accessed 9 A station is permitted only one Page Zone queue request at a time If a station attempts another Page Zone queue only the later queue request is honored 10 When a busy Page Zone becomes idle the system will select the oldest page queue and signal the appropriate station The signaled station will have an audible ring indicating the ...

Page 291: ...ed as a MEET ME button Operation iPECS Phone To assign a Flex button as a MEET ME button 1 PGM FLEX 544 SAVE To answer a page with Meet Me Page 1 Lift the handset or press the SPEAKER button 2 Dial 544 the Meet Me Page code or press the MEET ME button SLT To answer a page with Meet Me Page 1 Lift the handset to receive intercom dial tone 2 Dial 544 the Meet Me Page code Conditions 1 A Meet Me Page...

Page 292: ...eps 1 Press the TRANS PGM button 2 Press the FLEX button to assign 3 Dial paging code 5xx 4 Dial Message number 001 070 5 Press the HOLD SAVE button To activate VMIM SOS paging 1 Press the assigned VMIM SOS Paging flexible button Condition This feature can be only activated by pressing assigned flexible button in idle state The VMIM message for SOS Paging can be recorded only at attendant station ...

Page 293: ...tion iPECS Phone To assign a PTT Flex button 1 PGM FLEX PGM 99 SAVE To log in to a PTT group 1 Dial 0 the PTT Log in out code 2 Dial the desired PTT group number 1 9 and 0 for all groups To log out of the PTT group s 1 Dial 0 the PTT Log in out code 2 Dial To place a page to the active PTT group 1 Press and hold the PTT Flex button 2 After confirmation tone make page announcement Attendant To log ...

Page 294: ...ly and receive announcements from any group 4 A station can only login to PTT groups to which it is assigned as a member 5 The station must have a PTT to place or receive PTT announcements As a default the iPECS WLAN phone is assigned a PTT button 6 The station may be assigned and logged in to the default active PTT group in the system database Programming NUMBERING 1 PTT Log in out Code PGM 109 B...

Page 295: ...or 1 Call to the busy station and user hears the busy tone 2 Press the MONITOR button on 3 soft buttons Use Navi Key to Display 3 Caller can listen to the existing conversation The others hears Warning Tone Speech Drop 1 During caller listen to the existing conversation press the JOIN button on 3 soft buttons 2 Caller can join the conversation The others hear Intrusion Tone 3 Supervisor can cancel...

Page 296: ...places it in the Unused CO IP Group Upon receiving the CO Line recovery report the CO Line is automatically restored The fault is also reported to the iPECS NMS when configured Operation System Operation of Fault Detection and Recovery is automatic Conditions 1 The Unused CO Group contains CO line numbers that are not used or are temporally blocked Programming CO IP 1 CO Line Group PGM 141 Btn 1 R...

Page 297: ...ns may Flash on a CO Line defined for PABX operation and will experience COS dialing restrictions if a PABX Trunk access code is dialed 2 During a Flash the LED for the CO line button will remain lit 3 A Flash may be stored as a part of a Station or System Speed Dial number 4 While connected to an internal call or dial tone pressing the FLASH button will regain ICM dial tone 5 While making a Page ...

Page 298: ...he iPECS 1200 Private Lines are assigned to CO IP Group 00 Operation Conditions 1 Unused CO IP lines should be assigned to the appropriate group so that stations cannot access these lines 2 CO IP lines in Groups 01 through 72 200 can be accessed individually by dialing the code 88 and the CO IP line number 3 Only CO IP line buttons can access the CO IP lines assigned to group 00 Private Lines 4 Th...

Page 299: ...ice Mail group a predefined Voice Mail Id VMID will be sent to the VM system to identify the Mailbox to receive the call Operation System Operation of this feature is automatic Conditions 1 CO IP line Preset Forward is disabled for calls initially routed to a station group 2 CO IP line Preset Forward will override Call Forward No Answer at a station 3 CO IP line Preset Forward is disabled if the P...

Page 300: ...oming VoIP call is based only on the derived IP Address 3 A busy station receives muted ring or Call Waiting tones as appropriate for the station s Off hook ring assignment 4 The system Ring mode can be selected manually or automatically In the Automatic mode Day Night selection is determined based on the Automatic Ring Mode Selection table The Attendant has manual control over the Ring mode selec...

Page 301: ...ition the system will hold analog CO lines in a busy state to users after release of a CO line by a station The time between the station disconnect and when the system changes the CO line status from busy to idle is the CO Line Release Guard time Operation System Operation of this feature is automatic Conditions Programming SYSTEM 1 CO Release Guard Timer PGM 180 Btn 16 Related Features Hardware ...

Page 302: ...hen the ring is not present for a period exceeding the Ring off timer alerting will stop This allows the system Ring cycle detection to be matched to the many and varied PBX systems Operation System Operation of Ring detect is automatic Conditions 1 Ring On and Ring Off are assigned on a system basis 2 The CO Ring Detect is applied to analog CO Lines only Programming SYSTEM 1 CO Ring OFF Timer PGM...

Page 303: ...m will send open loop pulses at 10 pps with the assigned break make ratio Operation System Operation of this feature is automatic when programmed Conditions 1 The break make ratio is system programmable as 60 40 or 66 33 Programming CO IP 1 CO Line Signal Type PGM 141 Btn 5 SYSTEM 1 Pulse Dial Ratio PGM 176 2 Pause Timer PGM 181 Btn 10 Related Features Dial Pulse to Tone Switchover DTMF Signal Sen...

Page 304: ...on Operation System System response to an incoming DID call analogue CO line 1 set up a connection based on the defined Start signal 2 collect incoming digits based on the programmed Receive Digit Count 3 handle digits based on the Conversion type 0 2 4 route the call to assigned destination System response to an incoming DID call ISDN line 1 set up a connection based on the received call set up m...

Page 305: ...gramming STATION 1 SIP User ID Table PGM 111 Btn 19 2 Station SIP Attributes 2 PGM 126 Web only BOARD 1 H323 VoIP Attributes 2 SIP Gateway Attributes CO IP 1 CO Service Type PGM140 2 ISDN DID Remove Digit Count PGM 143 Btn 5 3 DID Conversion Type PGM 145 SYSTEM 1 DID DISA Busy Destination PGM 167 Btn 1 2 DID DISA Error Destination PGM 167 Btn 2 3 DID DISA No Answer Timer PGM 181 Btn 2 TABLES 1 CCR...

Page 306: ...rcom dial tone Conditions 1 Each CO IP path is separately assigned for DISA operation during Day Night and or Timed system operation mode DISA operation is active only when the system is in the assigned operating mode s 2 DISA callers can be routed to a VMIM VSF Auto Attendant announcement in place of Intercom dial tone The announcement can be associated with a CCR Table or assigned to disconnect ...

Page 307: ...SA IP Access PGM 142 Btn 11 3 DISA Service Attributes PGM 146 SYSTEM 1 DISA Retry Counter PGM 160 Btn 5 2 DISA COS Assignment PGM 166 3 DID DISA Busy Destination PGM 167 Btn 1 4 DID DISA Error Destination PGM 167 Btn 2 5 DID DISA No Answer Timer PGM 181 Btn 2 6 Unsupervised Conference Timer PGM 182 Btn 5 TABLES 1 CCR Audio Text Tables PGM 228 2 Auto Ring Mode Selection Table PGM 233 Related Featur...

Page 308: ...TMF signal can be adjusted from 40 to 990 milliseconds Operation System Operation of this feature is automatic when programmed Conditions 1 The system mutes the user s voice transmission to reduce interference while sending DTMF tones Programming CO IP 1 CO Line Signal Type PGM 141 Btn 5 SYSTEM 1 Inter Digit Timer PGM 181 Btn 7 2 DTMF Duration Timer PGM 182 Btn 9 Related Features Dial Pulse Signal...

Page 309: ...P address Operation iPECS Phone To place an IP Call 1 Lift the handset or press the SPEAKER button 2 Press IP GRP button or dial IP Group access code 3 Dial xxx xxx xxx xxx use as the dot in the IP address 4 Press to complete dialing SLT To place an IP Call 1 Lift the handset 2 Dial IP Group access code 3 Dial xxx xxx xxx xxx use as the dot in the IP address 4 Press to complete dialing Conditions ...

Page 310: ...ices In addition H 323 VoIP channels can register with an external H 323 GateKeeper to support Gatekeeper call routing Supplementary services are supported employing H 450 1 H 450 12 standards which define the following supplementary services H 450 1 H 450 2 H 450 3 H 450 4 H 450 5 H 450 6 H 450 7 H 450 8 H 450 9 H 450 10 H 450 11 H 450 12 Operation System Operation of H 323 Service is automatic C...

Page 311: ...IP channels support other SIP related RFCs including RFC 2617 HTTP Authentication Basic Digest RFC 3515 Refer Method RFC 3264 Offer Answer Model RFC 3265 SIP Basic Call Flow Examples RFC 3891 SIP Replaces Header Using the SIP database assignments the system will register and authenticate with the SIP proxy server permitting the system to interoperate employing SIP to establish manage and terminate...

Page 312: ...iPECS LIK Feature Description Operation Manual Issue 6 0d1 299 Related Features System Networking H 323 v4 Service Hardware VOIM8 or VOIM24 ...

Page 313: ...ternal VoIP party The DTMF signal can be DTMF tone Text String or DTMF protocol H 323 specification based on the system programming Operation System Operation is automatic based on the system database Conditions 1 The connected VoIP party must transmit DTMF digits in the mode selected in the system database otherwise the DTMF digits will not be recognized Programming Related Features Hardware ...

Page 314: ...rovided from the ISDN the iPECS system will deliver charge information for display in the LCD of iPECS Phones and include the AOC in SMDR records AOC is implemented in accordance with ETSI ISDN AOC Specifications Operation System ETSI standard AOC operation is automatic Conditions 1 AOC information which is implemented based on ETSI AOC standard can be sent during call set up AOC S during the call...

Page 315: ...BBCCC DDDDDDDDD EEE FFF record at answer AA BBBBBBBBCCC DDDDDDDDD EEE FFF Where AA ISDN CO line number BB B Line Identification received CCC Called station DD D Speed Dial name EEE Speed Dial bin number FFF Answering station The system will also compare the identification to the Speed Dial bins If a match exists the Name of the Speed Dial bin may be displayed in place of the number CO IP Name disp...

Page 316: ... this facility the station must be enabled and have a Flex button for KEYPAD FACILITY When activated the digits dialed by a user are sent in the Keypad Facility IE instead of the Called Party Number IE Operation iPECS Phone To program KEYPAD FACILITY button 1 PGM FLEX PGM 89 SAVE To activate the keypad facility while on an ISDN line 1 Press the KEYPAD FACILITY button 2 Dial desired digits other ac...

Page 317: ...al digits allow the system to ring a specific station in the MSN pool of phone numbers iPECS Micro iPECS 50 and MFIM100 250 MFIM300 500 MFIM600 1000 and MFIM1200 1500 When MSN or Sub address information is received the system references the MSN Table for an index to the Flexible DID Table which determines call routing In addition the MSN pool can be utilized for multiple calling number of station ...

Page 318: ...the Called Party Number from the ISDN does not match an MSN Table entry the received digits are treated as defined for DID calls to determine an index to the Flexible DID Table 2 The MSN Table employs the CO Line entry as a quick look up reference If the CO line number is programmed in the MSN Table then only those entries with the CO line number are searched otherwise the entire MSN Table is sear...

Page 319: ... The ISDN then sends incoming calls to the desired telephone number In this case the system does not set up a CO line to CO line Unsupervised Conference connection for the call Operation iPECS Phone To activate ISDN Call Deflection to an external number 1 Lift the handset or press the SPEAKER button to receive dial tone 2 Press the FWD button 3 Dial Forward condition 1 4 4 Press SPEED button and d...

Page 320: ...FLEX 0 SAVE To request MCID while on an incoming ISDN call 1 Press the MCID REQUEST button Conditions 1 The ISDN must support the Malicious Caller Id Supplementary Service as defined by the EN300 130 standard protocol 2 If the MCID request is successful the SMDR call record will include the CLID returned from the ISDN and the characters MT If the request fails the characters MF are included in the...

Page 321: ...ed Secretary with an appearance of the Private line 3 When put on hold a Private line will recall the user after the appropriate Hold timer The user will receive recall for the Hold Recall time and if still unanswered the user will continue to receive recall for the Attendant Recall time If the call remains unanswered at expiration of the Attendant Recall time the call will be disconnected and the...

Page 322: ...r option module for RDIU CO Trunk Function Polarity reverse detection Ring detection Loop seizure Loop dialing E M Trunk Function E M line surge protection and over current protection E M Type V E line current detection M line Open or GND 지원 LD Trunk Function Polarity reverse detection Polarity reverse send Loop seizure Loop dialing RD Trunk Function Ring detection Ring send 4 18 1 E M Trunk Funct...

Page 323: ... port to third line 3 Signal port must be crossed line 4 Second and Forth line should be programmed unused ports 4W method is like the way of use only 2 ports even there are 4 ports LOOP Example for self testing Sinal port 1 Sinal port 3 Voice port 1 Voice port 4 Voice port 2 Voice port 3 Program 5 ADM 149 3B 4W 6 ADM 141 1B 2 4 ports should be set unused groups Conditions Programming CO 2 PROGRAM...

Page 324: ...OG 4 2 Program 142 B 3 SMDR Metering Unit 4 SPR 조건 1 It s not working hot line function that it can be connected without pressing any digits in case of LD 2 It can be disconnected automatically by the time of PGM 149 B12 co ring stop timer in case of RD when there is no answer from receiver PROGRAMMING CO 4 PGM 149 B 1 LCO 1 RD 2 LD 3 5 PGM 149 B 12 CO Ring Stop Timer Related Features Hardware ...

Page 325: ...en normal CLI making way is applied In case of CLIP table index 50 then ONLY Station CLI Station Number PGM 114 F6 can be sent by CLI without adding any prefix The 50th CLIP index will be used generally to all CLI cases from Station CLI 1 to Station CLI 5 The 50th CLIP index name will be changed to Station CLI Operation Example Station 110 has 5 CLI and related program is as followings 1 CLI Stati...

Page 326: ...iPECS LIK Feature Description Operation Manual Issue 6 0d1 313 1 CLI is 01234567890123456 ...

Page 327: ...STN CLI Method is set to ON 1 CLI is 01234567 Conditions 1 New CLI Station Number length is Max 16 2 When program new CLI in PGM 114 Character can be entered in each PGM for future requirement But now it is recommended to enter only Numerals 3 Default value for PGM 143 Station CLI Type is CLI Index 1 Normal CLI Programming STATION 1 PGM 114 Station CLI 2 Station CLI 5 CO IP 1 PGM 143 Choice CLI Ty...

Page 328: ...er the call and disconnect the Voice Mail The user s iPECS Phone must be assigned with an AME Flex button for proper operation Operation iPECS Phone To assign an AME button Ring Mode 1 PGM FLEX 564 0 SAVE Speaker Mode 1 PGM FLEX 564 1 SAVE To screen a call in the Ring mode 1 Press the flashing AME button the caller s voice is broadcast over the station speaker and stored in the Voice Mailbox To st...

Page 329: ...ature Description Operation Manual Issue 6 0d1 316 Programming NUMBERING 1 AME Feature PGM 109 Btn 2 Related Features External Auto Attendant Voice Mail VMIM VSF Integrated Auto Attd Voice Mail Hardware iPECS Phone ...

Page 330: ... the hook switch the intercom dial tone should be heard 4 SLT user press ACNR code 5 While on waiting state SLT user hears MOH System 1 The system initiates the ACNR process starting the ACNR Pause Timer 2 At expiration of the timer the system activates the station s speakerphone with the microphone in the mute mode 3 The system attempts the previous call 4 When the called party answers the user m...

Page 331: ...completion of dialing the system will monitor the call for progress signals 6 To preserve ACNR feature in activated state SLT user does not go On Hook 7 While ACNR dialing or waiting state if SLT user goes On Hook then SLT ACNR is deactivated automatically 8 During ACNR dialing SLT cannot receive any new call Programming SYSTEM 1 ACNR Delay Timer PGM 180 Btn 8 2 ACNR Pause Timer PGM 180 Btn 9 3 AC...

Page 332: ...features see conditions below Conditions 1 This feature applies to all User and Attendant Programming except Custom Message CO IP line Disable and Version Display Auto Release of SPEAKER button also applies to features including Call Park Call Back Call Forward and CO IP Queuing 2 If during Station User Programming erroneous data is entered error tone is received and the user must correct the erro...

Page 333: ...hone s MIC is activate Operation iPECS Phone To access an internal or external system resource 1 Press an assigned FLEX button Conditions 1 For iPECS Phones not equipped assigned with speakerphone the user must lift the handset to be heard 2 Paging while on the speakerphone will cause feedback from the paging equipment If Auto Speaker is enabled and a PAGE ZONE button is pressed the display will s...

Page 334: ...3 to BGM code 3 Dial 00 10 to select hear and select the BGM 00 no BGM 01 Music 1 02 Music 2 03 VSF MOH 1 04 SLT MOH 1 05 SLT MOH 2 06 SLT MOH 3 07 SLT MOH 4 08 SLT MOH 5 09 VSF MOH 2 10 VSF MOH 3 4 Press SAVE to save your selection Attendant To Transmit BGM through an External Page Port from an Attendant 1 Press PGM button 2 Dial 074 or 075 the Attendant Station Program code for External Page Por...

Page 335: ...s 5 iPECS Micro and iPECS 50 does not provide Music 2 6 VSF MOHs must be recorded properly VSF MOH2 and VSF MOH3 should be assigned prompt number in PGM 171 button 5 and 6 7 SLT MOHs must be connected properly and should be assigned station number in PGM 171 button 4 Programming SYSTEM 1 BGM Type PGM 171 Btn 1 2 MUSIC Setting PGM 171 Btn 3 3 Assign SLT MOH Port PGM 171 Btn 4 4 VSF MOH2 PGM 171 Btn...

Page 336: ...iPECS Phone To assign a CALL LOG button 1 PGM FLEX PGM 57 SAVE To access the Call Log menu 1 Press the CALL LOG button STATION 101 T 14 SUN 04 14 30 CALLED DIALED LOST 2 Using the Soft keys select the desired call log incoming outgoing or missed STATION 101 T 14 SUN 04 14 30 PREV NEXT SEND 3 Use Previous and Next soft keys to view the log contents Conditions 1 This feature applies to the LIP 7016D...

Page 337: ...splay is enabled the CO IP name is displayed instead of the CO IP number Operation iPECS Phone To display the CO IP line name while calling 1 Press the CO IP button or CO IP Access code LCD displays CO IP line name Conditions 1 Each CO line and IP group is assigned a name of up to 12 characters in the system database Programming CO IP 1 CO Line Name Display PGM 142 Btn 1 2 CO Line Name Assign PGM ...

Page 338: ...activate deactivate DID call wait from an iPECS Phone 1 Press the DID CALL WAIT button 2 Dial activate deactivate code 1 or 0 respectively Conditions 1 DID call will follow the call routing defined in PGM code 167 after the expiration of the DID DISA no answer timer expires 2 The iPECS Phone must have an appearance button for the DID line 3 Assigning the ICLID Timer which enables ICLID routing for...

Page 339: ...o the idle status DND is cancelled and the DND LED is extinguished Operation iPECS Phone To activate One Time DND while ringing 1 Press the DND button the DND LED lights station goes to DND state System Deactivation 1 When the station returns to idle DND is disabled and the DND LED extinguishes Conditions 1 CO IP recalls will override One Time DND 2 A station cannot reject a call from the Attendan...

Page 340: ...iPECS LIK Feature Description Operation Manual Issue 6 0d1 327 Related Features Call Waiting Camp On DND Do Not Disturb Call Forward Call Forward Preset Station Call Coverage Hardware iPECS Phone ...

Page 341: ... 5 Dial the telephone number 6 Press the HOLD SAVE button 7 Dial the name to be associated with the number optional 8 Press the HOLD SAVE button To place a call using the Flex button 1 Lift the handset or press the SPEAKER button 2 Press the assigned Flex button Conditions 1 This feature is available to users of the iPECS 7016D 7024D 7024LD 8012D 8024D or 8040L Phones only 2 When a Flex button is ...

Page 342: ... to meet the customer s needs Up to 29 different functions can be assigned any one of 15 different flash rates Operation System System implements flash rates automatically based on database entries Conditions 1 Available Flash rates and functions which can be assigned are given in the iPECS Admin Programming Manual Programming SYSTEM 1 Button LED Flash Rates PGM 170 Btn 1 29 Related Features Hardw...

Page 343: ...phone will be muted while the handset is off hook Conditions 1 While using the speakerphone lifting the handset will turn off the speakerphone To activate Group Listening the SPEAKER button must be pressed while the handset is off hook 2 While in Group Listening Mode pressing the MUTE button will cause the TX path from the handset to be muted However the distant end is still heard over both the ha...

Page 344: ...ing to the destination in the highest priority matching scenario Operation iPECS Phone To create a scenario 1 Press the PGM button 2 Dial 24 the ICR menu or log on to the Station Web portal 3 Select the desired Scenario number 0 9 4 Select the type of Caller ID 0 5 Type 0 Station CID Type 1 All Station Type 2 CO CID Type 3 All CO call Type 4 All call Type 5 N A 5 Enter the Scenario Start and End D...

Page 345: ... 4 Dial 587 the Station ICR code 5 Replace the handset return to idle Conditions 1 Any station allowed access may define scenarios in the station s Web portal 2 The conditions as listed under Call Forward may apply Programming STATION 1 Call Forward PGM 111 Btn 2 2 Station Call Forward No Answer Timer PGM 123 Btn 1 SYSTEM 1 System Call Forward No Answer Timer PGM 181 Btn 1 Related Features Call Fo...

Page 346: ...Each destination scenario composed of Destination Scenario Priority Call profile table index 0 Deact 1 3 Call Profile table and Call profile timer Operation iPECS Phone To create a Call Profile Scenario bold text step is necessary 1 Press the PGM button 2 Dial 24 the ICR menu or log on to the Station Web portal 3 Select the desired Scenario number 0 9 4 Select the type of Caller ID 0 5 Type 0 Stat...

Page 347: ...Auth code of station 5 Enter 7 to set call forward 6 Enter 1 to set station call forward 7 Enter Station ICR Code 8 Enter Call Profile Number 0 ICR fwd 1 3 Call Profile fwd Conditions 1 This feature is possible only Digital Co line 2 This feature is applied only incoming call 3 Ring Assigned feature does not applied with this feature 4 This feature is applied not only Station Manual Call Forward b...

Page 348: ...iPECS LIK Feature Description Operation Manual Issue 6 0d1 335 Related Features Call Forward Station ICR Hardware iPECS Phone ...

Page 349: ...ging An ICM call will cause the iPECS Phone to provide audible ICM ring tone The user must lift the handset or press SPEAKER to answer An SLT always functions in the Tone ring mode Operation iPECS Phone To change ICM Signaling Mode 1 Press PGM button the SPEAKER button LED lights steady 2 Dial Station User Program code 13 confirmation tone is received 3 Dial the desired ICM Signaling Mode code 1 f...

Page 350: ...iPECS LIK Feature Description Operation Manual Issue 6 0d1 337 Hardware iPECS Phone ...

Page 351: ... To activate the microphone 1 Press the illuminated MUTE button the MUTE button LED is off and the microphone is activated transmitting audio to the connected party Conditions 1 Changing from speakerphone to handset or vice versa during a mute condition will eliminate the mute status 2 Returning to idle or placing another CO IP or intercom call will change the mute status to its normal active micr...

Page 352: ...e speaker Operation System Operation of Off hook ring signals is automatically controlled Conditions 1 While using the speakerphone a Camp On tone is provided over the speaker in place of the assigned Off hook ring Signal 2 Activating the DND or One Time DND places the station in DND terminating any Off hook signaling 3 Off hook ring signals terminate when the call is answered forwarded or abandon...

Page 353: ... activate On Hook Dialing 1 Press the SPEAKER button dial tone is received and the SPEAKER button LED lights 2 Place desired call dial station ICM number or select CO IP path and dial Conditions 1 If the outgoing call is not answered the user must press the illuminated SPEAKER button to return to idle 2 When the speakerphone is used the microphone is active unless the MUTE button is pressed and th...

Page 354: ...dset or press SPEAKER button and take no action Prime Line as assigned will be accessed Conditions 1 Any of the station s Flex buttons may be assigned as the Prime Line When the user lifts the handset or presses the SPEAKER button the system will act as if the user had pre selected the button prior to going off hook 2 Selection of another Flex button or Feature button just prior to an off hook eve...

Page 355: ...iPECS LIK Feature Description Operation Manual Issue 6 0d1 342 Related Features Speakerphone Intercom Call ICM Call Station Flexible Buttons Hardware iPECS Phone ...

Page 356: ...one Operation iPECS Phone To download a Ring Tone from the system memory 1 Press the PGM button 2 Dial 15 Ring Tone Download code 3 Dial the desired Ring tone location 5 8 4 Dial digits 00 through 10 to hear the Ring Tones 5 Press the SAVE button To select the downloaded Ring Tone 1 Press the PGM button 2 Dial 11 for Intercom Ring tones 12 for CO IP Ring tones 3 Dial the digit 5 8 to select the Ri...

Page 357: ...ess the SPEED button 3 Dial To save a dialed number while on a CO IP call using the LIP 8000 menu 1 Press the DIR soft button 2 Press the SPEED soft button 3 Dial Conditions 1 The saved number can be a maximum of 48 digits 2 Dialing the saved number will automatically seize the CO IP line that was used for the original call If the CO IP line is busy a CO IP line from the same group will be selecte...

Page 358: ...iPECS LIK Feature Description Operation Manual Issue 6 0d1 345 Related Features Station Speed Dial System Speed Dial LNR Last Number Redial CO Line Flash Hardware iPECS Phone ...

Page 359: ...t message is sent to the display of the calling party OHVO call is terminated Conditions 1 Silent Text Messaging employs the Custom Message Pre defined Display Messages But Display Message code in TEXT MESSAGE button is 01 09 the STA IN DO NOT DISTURB message is displayed 2 When Silent Text Messaging is used to respond to an OHVO call the existing call will not be disconnected 3 When a SLT places ...

Page 360: ... button will automatically activate the speakerphone 2 The MUTE button LED indicates the status of the Microphone when lit the Microphone is inactive 3 When Group Listen is enabled pressing the SPEAKER button while using the handset will send audio to both the Handset and Speaker However only the Handset microphone is active In order to activate the Speakerphone Microphone the Handset must be plac...

Page 361: ...iPECS LIK Feature Description Operation Manual Issue 6 0d1 348 Hardware iPECS Phone ...

Page 362: ...ed as the last choice for an incoming CO IP call The Pool button LED provides the status for the duration of the call A Loop button provides an appearance for incoming CO IP calls when a direct CO IP appearance is not available The Loop button LED provides the status for the duration of the call A Station User Program Code button access or activate the special features available with the Station U...

Page 363: ...ill show busy otherwise POOL buttons will only display the status of an activate call 5 POOL buttons will access a CO Line from the designated group using the Round Robin or Last Used method as assigned in the database 6 The priority for the appearance of a CO call transfer is first a direct CO Line appearance CO IP button if not available a LOOP appearance is employed if not available a POOL appe...

Page 364: ...he Ipecs system without loss of any data or programming Operation This feature is automatically activated Conditions 1 If an iPECS Phone requires replacement the administrator must follow the terminal replacement procedure outlined in section 1 of the iPECS Series Admin Maintenance Manual Programming TABLES 1 Station IP Address PGM 103 Btn 2 Related Features Hardware iPECS Phone ...

Page 365: ... Knock down Station COS 22 Restore Station COS Auth code 23 Walking COS Auth code 24 ICR Scenario Scenario Data 25 LIP Phone Statistics Real time Packet Monitoring 31 Station Msg Wait Retrieve 32 CLI IP Msg Wait Retrieve 33 Register Authorization Code Auth Code 34 DID Call Wait 35 Exec Sec MWI 1 On 0 Off 36 Send SMS message 37 Register Mobile Extension tel number 38 Activate Mobile Extension 1 On ...

Page 366: ...CODE button 85 LOOP button 86 INTRUSION button 87 ICM button iPECS phones only 88 CAMP ON button 89 ISDN KEYPAD FACILITY button 8 OHVO button 99 Push To Talk 0 Hot Desk Login Hot Desk Logout 7 Hunt Unconditional forced Call forward 8 Register Bluetooth device 9 Activate Bluetooth device 90 Speed button iPECS phones only 91 Conference button iPECS phones only 92 Callback button iPECS phones only 93...

Page 367: ...gram Menu display is graphically illustrated in the figure below USER PROGRAM MENU Displays First top level Menu selection 1 RING NEWKEYSET 2 COS Under selection 1 Ring select 1 5 as below 1 STA RING TYPE 2 CO RING TYPE 3 ANSWER MODE 4 CALL COVER ATTR 5 STA RING DOWNLOAD 1 STA RING TYPE Under selection 2 COS select 1 3 as below 1 COS DOWN 2 COS RESTORE 3 WALKING COS 4 ICR SCENARIO 5 LIP KEYSET STA...

Page 368: ...election 5 MESSAGE select 1 2 as below 1 SET PRE CUST MSG 2 PGM CUSTOM MSG 3 ACTIVE CONF ROOM 4 DEACTIVE CONF ROOM 5 MONITOR CONF_GROUP 1 SET PRE CUST MSG Under selection 6 HEADSET select 1 2 as below 1 HEADSET OR SPK MODE 2 HEADSET RING MODE Next top level Menu selection 7 SUPPLEMENTARY SYSTEM Under selection 7 SUPPLEMENTARY select 0 9 as below 1 LCD DISPLAY LANGUAGE 2 MFIM E VERSION 3 BGM 4 REGI...

Page 369: ...red Station User Program Code and additional inputs that may be required 4 Press the SAVE button To activate a Station User Program Code feature or function 1 Press the PGM button the Station User Program Menu is displayed 2 If desired use the VOL UP VOL DOWN to display the desired menu item or dial the desired Station User Program Code and additional inputs as required Programming Conditions Rela...

Page 370: ...iPECS LIK Feature Description Operation Manual Issue 6 0d1 357 Hardware iPECS Phone w Display ...

Page 371: ...tlined in the Phontage or UCS Client User Guide Conditions 1 The RECORD button LED will flash at 240 ipm while recording 2 This feature is available when using the VMIM VSF VM the Feature Server or using an external AA VM which employs the SMDI communications mode When an external AA VM system employs the in band DTMF mode Two Way Record is not available 3 With the Feature Server or VMIM internal ...

Page 372: ...ures External Auto Attendant Voice Mail VMIM VSF Integrated Auto Attd Voice Mail Conference Conference Group Multi Party Voice Conference Conference Room Auto Call Recording Hardware iPECS Phone VSF VMIM Feature Server or External SMDI based AA VM system Phontage or UCS Client ...

Page 373: ...nnouncement Responding to a Voice Over announcement 1 Use Camp On response procedure Conditions 1 When the called station responds via Camp On all conditions and options available to Camp On apply 2 OHVO may be used to notify the called party of a transferred call CO IP Line or Intercom by announcing the call then releasing to complete the transfer 3 When a call is transferred via OHVO the receivi...

Page 374: ...ration Manual Issue 6 0d1 361 Programming STATION 1 Voice Over PGM 113 Btn 6 Related Features Call Waiting Camp On Group Listening Silent Text Message Pre defined Custom Text Display Messages Hardware iPECS Phone to receive Voice Over ...

Page 375: ...essing PGM Flex button Or program DSS button from web Flexible button PGM menu Editing LSS Labe 1 After connecting serial LSS enter ADM 129 and enter serial dss order and desired button number 2 Edit Label string according to flex button feature 3 If Label is saved and Flex button is programmed the label string is displayed in the flex button field Conditions 1 Total number of Serial DSS per a sys...

Page 376: ...1 When using keyset admin serial DSS buttons don t work 12 To program DSS button using keyset admin press the VOLUME UP DOWN button to scroll flexible button number index 13 When DSS configuration is changed the initial value of 48Btn DSS is as same as initial value of DSS map1 map4 12BTN DSS and 12BTN LSS doesn t have initial values 14 If DSS configuration is changed and the phone restarts progra...

Page 377: ...ctive MFIM 1 Press the PGM button 2 Dial 078 the Attendant Station Program code 3 Dial to change standby MFIM to active MFIM Conditions 1 The system must be equipped with and properly programmed PGM 161 for Redundant Processor operation for the Attendant to display or change the active MFIM 2 The System Attendant can assign a Flex button to indicate when the back up MFIM is active When the Flex bu...

Page 378: ... can be assigned to activate Alternate Attendant The ALT ATTENDANT button LED indicates the status of the Alternate Attendant feature On Attendant unavailable 3 A station which is receiving calls forwarded from the System Attendant cannot use the Alternate Attendant feature 4 All except for one attendant can activate Alternate Attendant When the last Attendant attempts to activate this feature err...

Page 379: ...nt Group In addition to Main Attendant features the System Attendant is commonly used for System Attendant Programming Admin Programming and Day Night Timed Mode control Main Attendant Attendant group stations other than the first station of Attendant Group Operation Condition 1 As a default the first Attendant System Attendant is assigned as Station 100 logical number and others are not assigned ...

Page 380: ...ains unanswered for the assigned Recall time the first available Attendant will also receive recall The Attendant and station will receive the recall signal for the Attendant Recall Timer period after which the system will disconnect and return the CO IP line to idle Operation System Attendant recall operation is automatic Conditions Programming SYSTEM 1 Attendant Recall Timer PGM 180 Btn 1 2 Hold...

Page 381: ...itional information reference Appendix C of the iPECS Admin Programming Manual Note also some Program Codes are only available to the System Attendant or stations allowed access to the Attendant Program code 0 1 PRINT 1 SMDR 1 PRINT SMDR STA BASE station range input 2 DELETE STATION BASE station range input 3 DISPLY CALL CHARGE 4 ABORT PRINTING 5 PRINT LOST CALL 6 DELETE LOST CALL 2 TRAFFIC System...

Page 382: ... Time from ISDN Message enter 1 on 0 off 7 ATD HOTDESK LOGIN 8 ATD HOTDESK LOGOUT 5 MESSAGE 1 SET PRE CUSTOM MSG enter station range Msg 00 20 2 DND FWD MSG CANCEL enter station range 3 CUSTOM DISP MSG REG enter Msg 11 20 4 Monitor Conference Room 5 Delete Conference Room 6 REC VSF ANNCEMENT enter VMIM VSF sequence number 001 999 7 SUPPLEMENTARY 1 REG STATION NAME enter station number 2 ISOLATE CO...

Page 383: ...splay the desired menu item and enter the desired code 4 Dial additional inputs if required Condition Programming SYSTEM 1 System Attendant PGM 164 Btn 1 2 Main Attendants Assignment PGM 164 Btn 2 4 5 Related Features SMDR Station Message Detail Recording Traffic Analysis Temporary Station COS Lock Authorization Codes Password System Clock Set Pre defined Custom Text Display Messages VMIM VSF Inte...

Page 384: ...LARM STOP button to terminate the Alarm Signal 1 PGM FLEX 565 SAVE To terminate an Alarm Signal while idle 1 Dial the Alarm Stop code 565 confirmation tone is received and the display returns to normal Or 1 Press the ALARM STOP button Conditions 1 The PSU serial port must be connected to the gateway Module or MFIM identified in the Cabinet Attributes Web Admin page PGM 197 2 If the PSU is connecte...

Page 385: ... calls To deactivate Call Forward 1 While idle press the FWD button Or 1 While Off hook press the FWD button 2 Dial Condition 1 The Conditions of the Call Forward feature apply 2 If the System Attendant activates Unconditional Call Forward the receiving station will receive Attendant calls and recall ring In addition if the receiving station is an iPECS Phone the user will be able to activate feat...

Page 386: ...ant stations will flutter at a rate of 240 ipm To deactivate CO IP Off Net Call Forward 1 Lift the handset or press the SPEAKER button 2 Press the FWD button 3 Dial 5 Off Net Forward code 4 Dial CO IP access Code 5 Dial Conditions 1 The System Attendant can forward any CO IP line CO IP Group or all CO IP calls using the appropriate CO IP dial access code In addition a Flex button assigned to a CO ...

Page 387: ...2 2 Off Net Forward PGM 111 Btn 14 SYSTEM 1 Off Net Prompt Usage PGM 160 Btn 11 2 DTMF Repeat Tone Usage PGM 160 Btn 15 3 System Attendant Assignment PGM 164 Btn 1 4 Unsupervised Conference Timer PGM 182 Btn 5 5 Open Loop Detect Timer PGM 142 Btn 13 Related Features Call Forward Unsupervised Conference Hardware ...

Page 388: ...entry in the Attendant Assignments program 2 The Attendant is informed of a queued Attendant call by the HOLD button LED flashing The calling intercom party will receive ring back tone or MOH as specified 3 Calls to the Attendant s station intercom number are sent to the Attendant station dialed as with any intercom call 4 When an attendant calls another busy attendant by dialing station number bu...

Page 389: ...ght Ring Scenario Mode automatically Auto Service Mode Control 1 Press PGM button PGM button LED flashes 60 ipm SPEAKER LED lights steady 2 Dial the Attendant Station Program code 8 to toggle between manual and Auto Mode control Conditions 1 Only Attendants can change Day Timed Night Scenario Ring Mode for the system manually and program the Auto Ring Mode Selection Table 2 Stations receive incomi...

Page 390: ...IK Feature Description Operation Manual Issue 6 0d1 377 Related Features System Clock Set CO IP Ring Assignment LBC Loud Bell Control Dialing Restrictions Auto Service Mode Control System Call Routing Hardware ...

Page 391: ... individual Flex buttons as desired Operation of the DSS BLF Console Flex buttons is the same as Flex buttons on the iPECS Phone Operation Conditions 1 Each DSS DLS Console is assigned to operate in connection with a specific station 2 There is no limit to the number of DSS DLS units in a system beyond the basic system capacities 3 Assignments for the DSS DLS button maps are detailed in the iPECS ...

Page 392: ...e Flex 10 Ext All Call Page Flex 11 Call Park 03 Flex 12 Station Group 3 Flex 13 38 Station 100 135 MAP 2 iPECS 100 Flex 1 34 Station 136 169 iPECS 50 Flex 1 14 Station 136 149 MAP 3 Flex 1 42 CO 01 42 iPECS Micro Flex 1 5 CO 01 05 Table 6 11 3 DSS DLS button maps iPECS 300 600 1200 Maps 1 to 9 MAP 1 Flex 1 Atd Override Flex 2 All Call Page Flex 3 Call Park 01 Flex 4 Station Group 1 Flex 5 Camp On...

Page 393: ...8 Station 184 231 MAP 4 Flex 1 48 Station 232 279 MAP 5 Flex 1 48 Station 280 327 MAP 6 Flex 1 48 CO 001 048 MAP 7 Flex 1 48 CO 049 096 MAP 8 Flex 1 48 CO 097 144 MAP 9 Flex 1 48 CO 145 192 Programming STATION 1 Station Type PGM 110 Btn 1 2 DSS DLS Map PGM 110 Btn 2 3 Flexible Button Assignment PGM 115 Related Features Attendant Positions Station Flexible Buttons Hardware ...

Page 394: ...n use the System Attendant may still disable the CO IP line The feature will take effect after the desired CO IP line goes to idle 2 Once the line is disabled all Attendant appearances for the disabled CO IP line will flutter at 240 ipm other stations will indicate the CO IP line as busy LED is On 3 The CO IP line outgoing access status is stored in battery protected memory in case of a power fail...

Page 395: ...however may override the DND status to signal the station of an awaiting call Operation Attendant To activate DND Override while receiving DND tone 1 Press the ATD INTRUSION button the call signals at DND station Conditions 1 An Attendant may use Override to transfer a CO IP call to a station in DND Programming SYSTEM 1 Attendant Assignment PGM 164 Related Features Intrusion DND Do Not Disturb Exe...

Page 396: ...tton as an ALARM STOP button to terminate the alert 1 PGM FLEX 565 SAVE To terminate an alert signal while idle 1 Dial the Alarm reset Code 565 confirmation tone is received and the Alert terminates Or 1 Press the ALARM STOP button To view the Emergency Call History at the System Attendant phone 1 Lift the handset or press the SPEAKER button 2 Press the PGM button 3 Dial 08 the Emergency Log code ...

Page 397: ...iPECS LIK Feature Description Operation Manual Issue 6 0d1 384 Conditions Related Features Alarm Signal Door Bell Emergency Call E 911 caller location Support Emergency Call Hardware ...

Page 398: ...z Attendant operates in conjunction with the Attendant s iPECS Phone to simplify operation and expand features and functions available to the Attendant For further information on ez Attendant refer to the ez Attendant Installation and User Guide Operation System Attendant Operation of the ez Attendant is provided in the ez Attendant Installation and User Guide Conditions 1 iPECS ez Attendant requi...

Page 399: ...rd Pre selected Message for other stations 1 Press the PGM button 2 Dial 052 Attendant Station Program code 3 Dial the desired station range or the same station number twice for a single station 4 Press the SAVE button confirmation tone is heard and Attendant station returns to idle status Conditions Programming SYSTEM 1 System Attendant PGM 164 Btn 1 Related Features Call Forward DND Do Not Distu...

Page 400: ...nt To assign an ATD INTRUSION button 1 PGM FLEX PGM 86 SAVE To activate attendant intrusion while receiving busy on an Intercom call 1 Press ATD INTRUSION button Intrusion Warning Tone is provided to the busy station Conditions 1 If an Attendant or Secretary of an Executive Secretary pair presses the ATD INTRUSION button while receiving DND tone the system will activate DND Override 2 The conditio...

Page 401: ... The formats are Date Month day year or Year month date Time 12 hour or 24 hour military Operation System Attendant To Change LCD Date Format toggle 1 Press the PGM button 2 Dial 042 the Date Display Format program code To Change LCD Time Format toggle 1 Press the PGM button 2 Dial 043 the Time Display Format program code Conditions Programming SYSTEM 1 System Attendant PGM 164 Btn 1 2 LCD Date Di...

Page 402: ...2 Dial 046 the Attendant Station Program code 3 Dial 1 to set DATE TIME using ISDN message 4 Press the SAVE button confirmation tone is heard and Attendant station returns to idle status Conditions 1 The time is entered as a 24 hour military clock 24 hour mode 2 If an NTP server is assigned the system will check the time every ten 10 minutes If the system time is more than 10 seconds off of the NT...

Page 403: ...ual Issue 6 0d1 390 Related Features LCR Least Cost Routing SMDR Station Message Detail Recording Auto Service Mode Control Automatic System Time Synchronization Automatic System Daylight Savings Time Day Night Timed Scenario Ring Mode Hardware ...

Page 404: ...plays of call user and system status For further information on IP Attendant refer to the IP Attendant Installation and User Guide Operation System Attendant Operation of the IP Attendant is provided in the IP Attendant Installation and User Guide Conditions 1 IP Attendant requires installation of a system Lock key System Management Appliances Controls Lock Key Install Programming SYSTEM 1 Attenda...

Page 405: ...old 4 Dial the Camp On Answer feature code 600 camped on call is connected To alternate between the calls 1 Momentarily press the hook switch 2 Dial the Camp On Answer feature code 600 Conditions 1 After a hook switch flash if the call results in an error busy no answer or an abnormal state the SLT user may momentarily press hook switch to retrieve the held call 2 During a Transfer Broker Call if ...

Page 406: ...r go on hook and receive recall 6 If the SLT user presses the hook switch twice in less than 2 seconds a 3 way conference is established 7 If after a hook switch Flash the user takes no action for the dial tone timer the SLT will receive error tone If the SLT goes to an on hook state the SLT will receive recall ring automatically Programming Related Features Message Wait Call Back Call Waiting Cam...

Page 407: ...ure or program the station will receive howler tone as an error indication and the call attempt will be abandoned In order to complete the call the user must return to the on hook state and restart the call Operation System The system will deliver howler tone automatically as required Conditions 1 Howler Tone is sent after a period of about 30 seconds of error tone 2 Lock out occurs when howler to...

Page 408: ...eration System The system switches the 90 VDC lamp On and Off for assigned SLTs indicating a Message Wait Conditions 1 The system switches a 90 VDC supply On and Off to flash the SLT s neon lamp 2 Although the SLT Battery Feed is removed during the 90 VDC On cycle the system will recognize an SLT Off hook event 3 The SLT must incorporate a 90 VDC neon lamp that is connected directly across the tip...

Page 409: ...1 the SLT Programming code confirmation tone is heard 3 Dial 74 the SLT Name Program Code 4 Enter name refer to Station Speed Dial Alphanumeric Chart 5 Momentarily depress the hook switch receive confirmation tone To delete the name at the SLT 1 Lift the handset 2 Dial 561 the SLT Programming code confirmation tone is heard 3 Dial 74 the SLT Name Program Code 4 Momentarily depress the hook switch ...

Page 410: ...ramming when it s transferring Operation SLT To transfer to SLT when it s CO call 1 An User answers a call from CO with CLI 2 The User is transferring to another SLT 3 The SLT can see CLI of CO instead of station number Conditions 1 If this function works well the system should be set ORI in ADM 114 B18 Programming STATION 1 Transfer CLI to SLT PGM 114 Btn 18 Related Features Hardware ...

Page 411: ...ld and the line goes to waiting state 1 Flash Drop Flash detected and Line is disconnected 2 Flash Ignore Flash detected but Ignored 3 Hold Release Flash detected then the line is held and the line goes to waiting state And the SLT user goes on hook then the held line is disconnected not recalling Operation Conditions Programming 1 PGM 113 SLT Flash Mode Related Features Hardware ...

Page 412: ... TLS port 5060 or other value 7 Signaling Transport Mode UDP or TCP or TLS Line User Configuration 1 SIP Account Display Name Optional Station Name this will be applied to MFIM Station Name User Name Mandatory Station Number this should be same as MFIM Device Login Station User Login 443 Desired Number Authorization Name Mandatory Login ID this should be same as MFIM Device Login Station User Logi...

Page 413: ... the other more than 4 digits and press to send Digit Map for 2nd Dial Tone Play self dial tone by SIP Phone Example in case of LIP8002 88xx SIP Phone type 9 9 is CO access code in the first CO group System MFIM Programming 1st Registration 1 A SIP Phone will be registered as an Extension of LIK system 2 Check Extension Number System ID Numbering Plans Flexible Station Number 105 You can use an Ex...

Page 414: ...ion 3 Re Registration frequency Registration Timer 4 Related Attributes SIP Data SIP Phone Attributes 211 Registration Timer Usage ON OFF Registration Timer by Provisioning in case of Ericsson LG SIP Phone Registration after 1st Registration you can program related attributes in SIP Data SIP Phone Attributes 211 Registration Timer Usage ON Registration Timer default or more than 10 minute recommen...

Page 415: ...es 211 Session Timer Support ON Disconnect Guard Time SIP Data SIP Phone Attributes 211 MAX Session Timer 180 second for example Minimum Guard Time for session timer negotiation SIP Data SIP Phone Attributes 211 MAX Session Timer 60 second for example Authentication for Registration and Call Setup 1 Authentication for Registration Progress SIP Phone REGISTER w o or wrong Authentication information...

Page 416: ...ONS message so often in 30 seconds to assist to maintain the address of SIP Phone s WAN Resolution 2 set static NAT address mapping by port forwarding For example 1 to 1 static NAT address assignment by port forwarding in NAT switch Implementation 2 SIP Phone s WAN address will not be changed SRTP 1 For Voice and Video RTP Data Encryption 2 To implement SRTP VOIM channel is required for SRTP packe...

Page 417: ... will implement multiple register to system 3 System will distinguish them by 1st Extension write it as a device with original MAC address from 2nd Extension write it as a device with virtual MAC address Conditions 1 You need to install Lock Key for SIP Phones except Ericsson LG LIP8002 WIT400H Yamaha ACT 50 PJP 50 Programming SIP DATA 1 SIP Attributes 210 2 SIP Phone Attributes 211 3 SIP Phone Pr...

Page 418: ... when they register to System MFIM For Who for all of specified Phone type or for one MAC specified Phone 1 CONFTYPE select Phone Type Mandatory Ericsson LG WIT400H Currently MFIM tftp only does not proceed provisioning for WIT400H http only because of different method NOTE But WIT400H follows LIK system s default provisioning by itself automatically Ericsson LG LIP8002 LIP88xx MFIM proceed provis...

Page 419: ...its and press to send xxxx dial the other more than 4 digits and press to send Digit Map for 2nd Dial Tone Play self dial tone by SIP Phone Example in case of LIP8002 88xx SIP Phone type 9 9 is CO access code in the first CO group Operation SIP Data SIP Phone Provisioning 212 1 Select one of CONFTYPE Ericsson LG SIP Phone Type 2 By default you do not need to input Private MAC address because you w...

Page 420: ...P Phone default signaling TCP port Local TLS Port SIP Phone default signaling TLS port Local RTP Port SIP Phone default RTP port start range Proxy Port SIP Server port for SIP Phones MFIM SIP Port number Transport Default signaling method CODEC 1st priority 5th priority CODEC priority NTP Setting Need for TLS NTP Server Address NTP server IP address NTP Interval Interval NTP Time Zone Time Zone DS...

Page 421: ...n phone side OFF Save save provisioning for the specified common CONFTYPE or specific SIP Extension with Private MAC View display all of saved provisioning information Cert extract cert data to system if there is any uploaded cert key data and display the information Conditions 1 Provisioning is only for Ericsson LG SIP Phone types Programming SIP DATA 1 SIP Phone Attributes 211 2 SIP Phone Provis...

Page 422: ...program Second Dial Tone Digit Map on SIP Phone you will hear self dial tone from SIP Phone 2 CO Access Code SEND after hearing CO dial tone press Dial Number ex CO Access Code 9 Dial Number 450 4500 dial 9 and press SEND or hear CO dial tone from system dial 4504500 Making System Call Feature Setup 1 System Call Feature by Numbering Code System Numbering Plan PGM106 109 2 Enblock Dialing System C...

Page 423: ...sending out dials w o press SEND or key Refer to below Digit Map for Call Setup in SIP Phone you can program Digit Map according to System Numbering Plan Example in case of LIP8002 88xx SIP Phone type x T 0 xx xxx 1xxx 2xxx 3xxx xxxx Explanation 0 dial 0 for attendant call you can specify other single digit if you want it to be sent immediately when press the digit without ending by 1xxx 2xxx 3xxx...

Page 424: ...iPECS LIK Feature Description Operation Manual Issue 6 0d1 411 Hardware ...

Page 425: ...wer the call Receives 2nd call on Busy State 1 If do not support Call Wait or disabled 2 Reject the call by 486 busy 3 If support Call Wait and enabled 4 Accept the call and respond with Ringing 5 The call is waited on the SIP Phone 6 SIP Phone will serve self indication for the second call Handsfree Automatic Answer 1 By SIP Phone self programmable option always 2 By System in case of receiving c...

Page 426: ...d OnHook 3 Call is automatically exclusively held on system 4 Only the Extension who made the call held can retrieve the call Music On Hold 1 System serves MOH from MISC to SIP Phone via VOIP VOIM channel Held Recall 1 After programmed recall timer system makes a call for recall to the SIP Extension who hold the call originally Conditions 1 To serve MOH for SIP Phone VOIP VOIM channel for RTP Pack...

Page 427: ...RANSFER button 2 Dial destination number 3 Destination is ringing and answers the call Screened Or Destination is ringing Unscreened 4 Press TRANSFER COMPLETE button or OnHook Blind Transfer 1 During talking on a call press BLIND TRANSFER button 2 Dial destination number 3 Press SEND or Call Complete button 4 SIP Phone will goes to idle automatically Transfer Recall 1 When call transfer failed or ...

Page 428: ...sson LG SIP Phone Self Programming w Provisioning in which Feature Sync is ON NOTE With Feature Sync ON Call Forward data by Self Programming will be notified to system and applied to system s station database By this proprietary implementation system can recognize Call Forward and DND setting of SIP Phone side Also the real Call Forward and DND operation is implemented by system Or Dial Call Forw...

Page 429: ...ode SEND button 2 Ericsson LG SIP Phone Self Programming w Provisioning in which Feature Sync is ON NOTE With Feature Sync ON DND setting by Self Programming will be notified to system and applied to system s station database By this proprietary implementation system can recognize DND setting of SIP Phone side Also the real DND operation is implemented by system Or Dial DND Feature Code SEND butto...

Page 430: ...ed Operation SIP Phone Self Conference 1 Make a call and connected 2 Press CONFERENCE button 3 Dial 2nd call and connected 4 Press JOIN button Or 1 Make a call and connected 2 Press HOLD button 3 Dial 2nd call and connected 4 Press 3 WAY CONFERENCE button System Conference Feature 1 Conference Room refer to 2 23 1 Conference Room SLT Operation 2 Conference Group refer to 2 23 4 Conference Group Op...

Page 431: ... Call Wait feature and Call Wait is enabled The 2nd call is accepted by the SIP Phone and user who receives this 2nd call will hear notification tone from Phone itself The caller from CO or Station will hear ringback tone ore coloring The SIP Phone user who receives this 2nd can make hold for 1st call talking and switch to 2nd call for talking by a 3rd party SIP Phone press HOLD twice b Ericsson L...

Page 432: ...e user is on a CO talking 2 SIP Phone user park the talking call and the call will be parked to system s Call Park Location press BLIND TRANSFER button dial Park Bin number SEND button 3 The SIP Phone user will page to inform somebody to pickup the call 4 Somebody will retrieve the parked call Conditions 1 Transfer for Call Parking should be implemented by Blind Transfer operation Programming CALL...

Page 433: ...8 12 MCIM REQUIREMENT FOR SIP PHONE Description For SIP Phone system should be equipped MCIM module to serve below features 1 Conference Room 2 Conference Group 3 Voice Over 4 Intrusion 5 Automatic Two Way Recording Conditions Programming Related Features Hardware ...

Page 434: ...w features 1 CO Line for H323 Networking SIP Trunking 2 DSP for generation of Busy Error Confirm Ring Back Hold Page Warning OHVA Intrusion Dial tones from system to SIP Phone 3 Relay of Music On Hold from system to SIP Phone 4 Relay of Paging from to SIP Phone 5 Voice RTP Packet Relay between private LAN and public WAN local and remote NAT resolution Conditions Programming Related Features Hardwa...

Page 435: ...c t s call t s rawdata t b slot add remove SIP Extension Call Trace t s sipext add t r sipext remove add remove SIP Stack Trace t s sip add t r sip remove add remove SIP Packet Trace t s fsipm add t r fsipm remove remove all of Trace t r all remove all type of trace t d remove all of devices Trace Direction p v to view trace direction p s to set trace direction Conditions Programming Related Featu...

Page 436: ...ng DSS BLF button 1 Press the DSS BLF 1003 button that you call to directly 2 The LED of button 1003 will blink 3 If station 1003 answers the call the LED of DSS BLF will be on To pick up call for DSS BLF button 1 The LED of DSS BLF 1003 will blink while station 1003 is receiving call 2 By pressing DSS BLF 1003 call will be picked up Conditions 1 DSS BLF can just show 3 status Idle LED off Ringing...

Page 437: ...l will be established If not voice call will be established To establish Video call after answering with voice call 1 Voice call will be established at first 2 Start Video codec negotiation pressing VIDEO START button or soft menu 3 Video call will be established if the video codec negotiation is succeeded Conditions 1 After pressing CONF HOLD TRANS Video call will be changed as Voice call 2 For t...

Page 438: ... phone This means that the user can use speed dials and do not need to have any special phone or application installed in the phone Also the use of DISA which is considered too complicated by many users will be obsolete Operation 1 Incoming call from PSTN to MEX TDC uses a prefix on the To tag and From Contact tag These prefixes are trunk based and should be added to the mobile extension section o...

Page 439: ...3 tdc se From sip 70111111 se pgw1 ipt ip tele dk 5060 user phone 9999 is a prefix with 3 to 5 digits that can be chosen freely by the customer When a call is placed from the mobile phone the To header format is 9999 dialed number It does not matter what kind of number the mobile user dials A Outgoing Invite Normal Invite with the same format as if it was LIP 105 who made a call to the Public user...

Page 440: ...stration System ID Numbering Plans PGM 101 Virtual Registration Device ID STA VMEX SIP MAC Address automatic virtual assigned Data Station Number Replace create new VMEX Station Number a new or unused station number Replace uncheck replace non VMEX station to VMEX type Station Number a previous used station number should be in disconnected or Out Of Service state you can force a station Out Of Ser...

Page 441: ... you do in PGM 105 2 Mobile Number a incoming CLI from remote Mobile Phone address of SIP From message header This is ID of SIP Extension With this CLI the Mobile is identified as an extension 3 Connection Table Outgoing destination address to Mobile Phone Connection IP information of Mobile Phone index of connection table 4 Failover Failover information PGM 236 Mobile Extension Table Usage Fail O...

Page 442: ...ng invite is automatically modified for example if To sip 999908920533 tdc se then 999908920533 is converted to 999908920533 and if the 9999 is incoming prefix then it is converted again to 08920533 and if 089 is nation and area code then the last invite will be 20533 c f If you need to modify manually by E164 type I will change to see this attribute To Prefix add this in To header when invite to ...

Page 443: ... misc device If you want to force VMEX to local mode you can make that by set PGM 211 Device NAT Usage NOT NAT If then you need to establish all of routable IP configuration VMEX RTP is non recursing by default 6 DTMF Outband signaling by default you can set this to INBAND or 2833 in PGM 211 DTMF TYPE If DTMF type is set to INBAND or 2833 then VOIP RTP relay channel is utilized automatically when ...

Page 444: ...431 7 DSP implementation for VMEX same as normal SIP extension VOIP RTP relay channel will be utilized dynamically when need to serve MOH Ringback Busy Tone Paging and so on at least 1 8 to maximum 1 2 of number of concurrent SIP call Related Features Hardware ...

Page 445: ...d Programming 1 Create new SIP Virtual CO lines VCOL System ID Numbering Plans PGM 101 Virtual Registration Device ID CO VOIM8 or VOIM24 you can specify number of channel by Max Port MAC Address check disable and it will be virtually created automatically Data Max port Virtual SIP ON or not Max Port number of channels y Virtual SIP should be checked 2 Replace a normal SIP CO lines to VCOL purpose ...

Page 446: ...band signaling Outband signaling only not INBAND and 2833 3 Unregister VCOL purpose replace a virtual with a physical VOIM SIP Data PGM 133 set Virtual SIP Channel Mode to No state is set to disconnected automatically RTP Diversion Method is automatically set to Recursing CO VoIP Mode in PGM 141 is set to COMMON automatically You can replace type MAC and IP address for other physical CO slot modul...

Page 447: ...be set as INBAND Anyway the INBAND DTMF tone will be pass through virtual SIP CO line 7 DSP implementation for VCOL VOIP RTP relay channel usage for DSP facility is same as in case of SIP extension A physical VOIP RTP relay channel is required dynamically when need to serve MOH Ringback Busy Tone Paging and so on Normally 1 8 of total SIP CO channel 1 4 for concurrent SIP CO call and 1 2 for dynam...

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