iPECS iPECS-LIK, Feature Description & Operation

Page: 233 / 447

iPECS-LIK
Feature Description & Operation Manual
Issue 6.0d1
220
2.73.5 Company Directory
Description
This feature allows a caller reaching CCR menu or Flexible DID Table menu to utilize the
DTMF
keys to “spell” the name of a subscriber and be directed to their extension.
If system checks and finds subscriber stations, Company Directory First Name and Last Name
has to be preprogrammed and station’s Subscriber Name has to be prerecorded in each station.
When station users record his subscriber name, users can record by dialing Record Company
Directory Name code (PGM109-20 in Flexible Numbering Plan Admin).
Operation
To record Company Directory Name
1. Dial the [Record VM Subscriber Name] flexible number.
2. Choose the Recording menu of Subscriber Name, 1.
3. After recording announcement, record subscriber name.
To delete Company Directory Name
1. Dial the [Record VM Subscriber Name] flexible number.
2. Choose the Deleting menu of Subscriber Name, 2.
To use Company Directory Feature
When outside caller presses the programmed CCR digit or DID number at Flexible
DID
Table, the system will prompt “Press one to search by first name”, “Press two
to search
by last name”, then “Enter the first 3 characters of the person’s first
name” or “Enter the first 3 characters of the person’s last name” Once 3 characters
have been entered, the system will check the entered characters for a match to the
programmed name in the VMIB field in PGM 127 (Station Attribute: Company
Directory First Name and Last Name). System will search an entry only among
those who have recorded the subscriber name.
If a match is found, the system will play “transferring to [programmed name]” and
transfer the call to the station. Call will be transferred once the prompt is finished.
If more than one match is found, the system will play:
“for [subscriber name], press 1”
“for [subscriber name], press 2”
…
“for [subscriber name], press 9”
When the caller enters the desired digit, the system will route the caller to that
station
Conditions
1. To be searched in company directory, subscriber name must be recorded. And the
first and last name also should be programmed properly.
Programming
A new table, PGM 127 (First Name, Last Name), will be created in the station database. It will
contain first name and last name for each VMIB mailbox. This table will be updated by the
system administrator.