Troubleshooting
Keyboard, Mouse,
or Pointing-
Device Problems
Action
The mouse or pointing
device does not work.
Verify that the mouse or pointing-device cable is
securely connected and the device drivers are installed
correctly.
If the problem recurs, have the server and the device
serviced.
Memory Problems
Action
The amount of memory
displayed is less than the
amount of memory
installed.
Verify that:
1. The correct type of memory module is installed.
2. The memory modules are seated properly.
3. If you changed the memory, you updated the
memory configuration in the Configuration/Setup
utility program.
If the above items are correct, run the memory test
program from the QAPlus/PRO diagnostic test
program. The system might have detected a bad
memory module and automatically reallocated memory
to enable you to continue to operate. If the memory
tests fail, have the system serviced.
Option Problems
Action
An IBM option that was
just installed does not
work.
Verify that:
1. The option is designed for the system.
2. You followed the installation instructions that come
with the option.
3. The option is installed correctly.
4. You have not loosened any other installed options
or cables.
5. You updated the configuration information in the
Configuration/Setup Utility program. Whenever
memory or an option is changed, you must update
the configuration.
Chapter 4. Solving Problems
165
