Honeywell CN75, User Manual

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106 75 Series Mobile Computer User Guide
About Troubleshoot the Computer
The following troubleshooting sections may help you fix some common problems
you may experience with your computer. These tables group solutions for the Wi-Fi
connection, 802.1x security, the scanner, and general operation of the computer.
tables in this section to fix problems with the Wi-Fi connection, 802.1x security, the
imager, or general problems with operating the mobile computer.
Note:
If you send the computer in for service, it is your responsibility to save the computer
data and its configuration. Honeywell is only responsible for ensuring that the
hardware matches the original configuration when repairing or replacing the
computer. Computers are set to factory default settings and factory images during
the repair process.
Wi-Fi Connection Problems
Use this section to find possible solutions to Wi-Fi connection problems.
Check Wi-Fi Network Status
If you have trouble connecting to your Wi-Fi wireless network:
• Make sure you have correctly set network parameters on the computer.
• Check your wireless security settings.
Problem Possible Solution
When you turn on the, mobile
computer after it was suspended for 10
to 15 minutes or longer, the mobile
computer can no longer send or receive
messages over the network. The host may have deactivated or lost the current terminal
emulation session. In a TCP/IP direct connect network,
turn off the “Keep Alive” message from host to maintain
the TCP session while the computer is suspended.
The computer is connected to the
network, and you move to a new site to
collect data. Now, your mobile
computer is not connected to the
network. Move closer to an access point or to a different location to
reestablish communications until you reconnect with the
network. Any data collected while out of range is
transmitted over the network.
The mobile computer appears to be
connected to the network, but you
cannot establish a terminal emulation
session with the host computer. Move closer to an access point or to a different location to
reestablish communications until you reconnect with the
network. Any data collected while out of range is
transmitted over the network.
The mobile computer appears to be
connected to the network, but the host
computer is not receiving any
information from the mobile computer. There may be a problem with the connection between the
access point and the host computer. Check with network
administrator or use your access point user manual.