GE
DRAFT
LOGIQ P9/P7
D
IRECTION
5604324
, R
EVISION
11
DRAFT (J
ANUARY
24, 2019)
S
ERVICE
M
ANUAL
Chapter 7 - Diagnostics/Troubleshooting
7-1
Chapter 7
Diagnostics/Troubleshooting
Section 7-1
Overview
7-1-1
Purpose of Chapter 7
This section describes how to setup and run the tools and software that help maintain image quality and
system operation. Basic host, system, and board level diagnostics are run whenever power is applied.
Some Service Tools may be run at the application level.
7-1-2
Overview
There may be a time when it would be advantageous to capture trouble images and system data (logs)
for acquisition through remote diagnostics or to be sent back to the manufacturer for analysis. There
are different options to acquire this data that would give different results.
Table 7-1
Contents in Chapter 7
Section
Description
Page Number
Collect Vital System Information
7-2-1 Collecting System Information
7-2-2 Request for Service (RFS) (R1, R2, R2.5 only)
7-2-3 Request for Service (RFS) (R3 only)
Remote Access to Service Platform
7-5-2 How the Customer enables/disables Disruptive Mode and VCO
7-5-3 GE Icon and Remote Connection
7-5-4 Customer Granting Full Remote Access Permission to GE Service Technician
7-5-5 Common Service Desktop (CSD)
Minimum Configuration to Boot/Scan