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Dell PowerEdge R910, Hardware Owner'S Manual

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Troubleshooting Your System

177

•

USB memory key

•

NIC hardware key

•

Expansion cards and both expansion-card risers

•

I/O card

•

Integrated storage controller

•

Power supplies

•

Processors and heat sinks

4

Let the system dry thoroughly for at least 24 hours.

5

Reinstall the components you removed in step 3.

6

Close the system. See "Closing the System" on page 90.

7

Reconnect the system to the electrical outlet, and turn on the system and 
attached peripherals.
If the system does not start properly, see "Getting Help" on page 203.

8

Run the appropriate online diagnostic test. See "Using Online Diagnostics" 
on page 193.
If the tests fail, see "Getting Help" on page 203.

Troubleshooting a Damaged System

 

CAUTION: 

Many repairs may only be done by a certified service technician. 

You should only perform troubleshooting and simple repairs as authorized in 
your product documentation, or as directed by the online or telephone service 
and support team. Damage due to servicing that is not authorized by Dell is not 
covered by your warranty. Read and follow the safety instructions that came 
with the product.

1

Turn off the system and attached peripherals, and disconnect the system 
from the electrical outlet.

2

Open the system. See "Opening the System" on page 89.

3

Ensure that the following components are properly installed:
•

Hard drives

•

Memory risers

•

Cooling fan assembly

book.book  Page 177  Wednesday, January 20, 2010  10:20 AM

Summary of Contents for PowerEdge R910

Page 1: ...Dell PowerEdge R910 Hardware Owner s Manual Regulatory Model E06S Series Regulatory Type E06S001 ...

Page 2: ...se materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo and PowerEdge are trademarks of Dell Inc Microsoft Windows and Windows Server are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and trade names may be used in this do...

Page 3: ...n 15 Setup Menu 16 View Menu 17 Hard Drive Indicator Patterns 18 Back Panel Features and Indicators 19 Guidelines for Connecting External Devices 21 NIC Indicator Codes 21 Power Indicator Codes 22 LCD Status Messages 23 Viewing Status Messages 23 Removing LCD Status Messages 24 System Messages 41 Warning Messages 60 Diagnostics Messages 60 Alert Messages 60 ...

Page 4: ...ssor Settings Screen 68 SATA Settings Screen 69 Boot Settings Screen 69 Integrated Devices Screen 70 PCI IRQ Assignments Screen 71 Serial Communication Screen 72 Embedded Server Management Screen 73 Power Management Screen 73 System Security Screen 74 Exit Screen 76 Entering the UEFI Boot Manager 76 Using the UEFI Boot Manager Navigation Keys 77 UEFI Boot Manager Screen 77 UEFI Boot Settings Scree...

Page 5: ...nel 88 Removing the System Identification Panel 88 Installing the System Identification Panel 89 Opening and Closing the System 89 Opening the System 89 Closing the System 90 System Memory 91 General Memory Module Installation Guidelines 92 Removing a Memory Riser Blank 99 Installing a Memory Riser Blank 100 Removing a Memory Riser 100 Installing a Memory Riser 101 Installing Memory Modules 102 Re...

Page 6: ...l Drive 115 Cooling Fans 116 Removing a Cooling Fan 116 Installing a Cooling Fan 117 Removing the Cooling Fan Assembly 118 Installing the Cooling Fan Assembly 120 Internal USB Memory Key 120 Integrated NIC Hardware Key 123 Expansion Cards and Expansion Card Riser 124 Expansion Card Installation Guidelines 124 Installing an Expansion Card 126 Removing an Expansion Card 128 Installing an Expansion C...

Page 7: ...41 Internal SD Card Optional 142 Installing an Internal SD Card 142 Removing an Internal SD Card 142 Integrated Storage Controller Card 143 Removing the Integrated Storage Controller Card 143 Installing the Integrated Storage Controller Card 145 RAID Battery 146 Removing a RAID Battery 146 Installing the RAID Battery 147 Processors 148 Removing a Processor 148 Installing a Processor 152 Power Supp...

Page 8: ...splay Module 163 Installing the Control Panel Display Module 164 Removing the Control Panel Board 166 Installing the Control Panel Board 167 System Board 168 Removing the System Board 168 Installing the System Board 170 4 Troubleshooting Your System 173 Safety First For You and Your System 173 Troubleshooting System Startup Failure 173 Troubleshooting External Connections 173 Troubleshooting the V...

Page 9: ... Troubleshooting an Internal SD Card 184 Troubleshooting an Optical Drive 185 Troubleshooting a Tape Backup Unit 186 Troubleshooting a Hard Drive 186 Troubleshooting a Storage Controller 187 Troubleshooting Expansion Cards 189 Troubleshooting the Processors 190 5 Running the System Diagnostics 193 Using Online Diagnostics 193 Embedded System Diagnostics Features 193 When to Use the Embedded System...

Page 10: ...g 195 Selecting Diagnostics Options 195 Viewing Information and Results 196 6 Jumpers and Connectors 197 System Board Jumper 197 System Board Connectors 198 SAS Backplane Board Connectors 200 Disabling a Forgotten Password 201 7 Getting Help 203 Contacting Dell 203 Index 205 ...

Page 11: ...rs the BIOS Boot Manager or the UEFI Boot Manager depending on the system s boot configuration See Using the System Setup Program and UEFI Boot Manager on page 63 F12 Starts PXE boot Ctrl E Enters the iDRAC Configuration Utility which allows access to the System Event Log SEL and configuration of remote access to the system For more information see the iDRAC user documentation Ctrl C Enters the SA...

Page 12: ...n the system power is on The power button controls the DC power supply output to the system When the system bezel is installed the power button is not accessible NOTE When powering on the system the video monitor can take from several seconds to over two minutes to display an image depending on the amount of memory installed in the system NOTE On ACPI compliant operating systems turning off the sy...

Page 13: ...stem ID status information and system error messages The LCD lights blue during normal system operation The LCD lights amber when the system needs attention and the LCD panel displays an error code followed by descriptive text NOTE If the system is connected to AC power and an error has been detected the LCD lights amber regardless of whether the system has been powered on 8 System identification ...

Page 14: ...Select Left or Right button on the LCD panel The LCD backlight will remain off if LCD messaging is turned off through the iDRAC utility the LCD panel or other tools 9 System identification panel A slide out panel for system information including the Express Service tag embedded NIC MAC address and iDRAC6 Enterprise card MAC address Space is provided for an additional label 10 Hard drives Up to six...

Page 15: ...o view the Home screen Item Buttons Description 1 Left Moves the cursor back in one step increments 2 Select Selects the menu item highlighted by the cursor 3 Right Moves the cursor forward in one step increments During message scrolling Press once to increase scrolling speed Press again to stop Press again to return to default scrolling speed Press again to repeat the cycle 4 System identificatio...

Page 16: ... If Static IP is selected the available fields are IP Subnet Sub and Gateway Gtw Select Setup DNS to enable DNS and to view domain addresses Two separate DNS entries are available Set error Select SEL to display LCD error messages in a format that matches the IPMI description in the SEL This can be useful when trying to match an LCD message with an SEL entry Select Simple to display LCD error mess...

Page 17: ...the name of the Host Model or User String for the system Number Displays the Asset tag or the Service tag for the system Power Displays the power output of the system in BTU hr or Watts The display format can be configured in the Set home submenu of the Setup menu See Setup Menu on page 16 Temperature Displays the temperature of the system in Celsius or Fahrenheit The display format can be configu...

Page 18: ...rn RAID Only Condition Blinks green two times per second Identify drive preparing for removal Off Drive ready for insertion or removal NOTE The drive status indicator remains off until all hard drives are initialized after system power is applied Drives are not ready for insertion or removal during this time Blinks green amber and off Drive predicted failure 1 2 ...

Page 19: ...onds amber three seconds and off six seconds Rebuild aborted Item Indicator Button or Connector Icon Description 1 Ethernet or SFP connectors Depending on the configuration your system may have either a 1 GbE I O riser or a 10 Gb I O riser A 1 GbE I O riser consists of four Ethernet connectors and a 10 Gb I O riser consists of two SFP and two Ethernet connectors Drive Status Indicator Pattern RAID...

Page 20: ...t 6 PCIe x8 Gen2 half length full height Slot 7 PCIe x16 Gen2 half length half height NOTE Slot 7 can be expanded to four additional PCIe x4 Gen2 low profile slots using an optional PCIe expansion riser 6 Power supplies 4 1100 W or 750 W 7 System identification connector Connects the optional system status indicator assembly through the optional cable management arm 8 System identification button ...

Page 21: ...lled on the system If necessary to enable ports on your system use the Using the System Setup Program and UEFI Boot Manager on page 63 NIC Indicator Codes 9 Serial connector Connects a serial device to the system 10 Video connector Connects a VGA display to the system 1 link indicator 2 activity indicator Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the...

Page 22: ...d with the other power supply a high output power supply and an energy smart power supply are installed in the same system Replace the power supply that has the flashing indicator with a power supply that matches the capacity of the other installed power supply CAUTION When correcting a power supply mismatch replace only the power supply with the flashing indicator Swapping the opposite power supp...

Page 23: ...ftware documentation NOTE If your system fails to boot press the System ID button for at least 5 seconds until an error code appears on the LCD Record the code then see Getting Help on page 203 Viewing Status Messages If a system error occurs the LCD screen will turn amber Press the Select button to view the list of errors or status messages Use the left and right buttons to highlight an error num...

Page 24: ...n page 16 to select the format in which the messages are displayed Table 1 1 LCD Status Messages Code Text Causes Corrective Actions E1000 Failsafe voltage error Contact support Check the SEL for critical failure events Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 203 E1114 Ambient Temp exceeds allowed range Ambient temperatur...

Page 25: ...121 CPU VCACHE Temp CPU VCACHE Regulator temp exceeding range Check fans The regulator temperature has reached a point outside of the allowed range See Troubleshooting System Cooling Problems on page 180 E1122 Mem VR Temp Mem Voltage Regulator temp exceeding range Check fans The regulator temperature has reached a point outside of the allowed range See Troubleshooting System Cooling Problems on pa...

Page 26: ... has failed Remove and reseat the backplane If the problem persists see Getting Help on page 203 E1222 CPU VCACHE Regulator failure Contact support Processor voltage regulator failed Reseat the processor s See Troubleshooting the Processors on page 190 If the problem persists see Getting Help on page 203 E122C CPU Power Fault Power cycle AC A power fault was detected when powering up the processor...

Page 27: ...page 190 If the problem persists see Getting Help on page 203 E1244 Embedded 10Gb NICs disabled Check or add PSUs Insufficient standby power for 10 Gb embedded NICs Reseat the power supplies See Troubleshooting Power Supplies on page 179 If the problem persists see Getting Help on page 203 E1245 CPU VIO Regulator failure Contact support Processor voltage regulator failed Reseat the processor See T...

Page 28: ...p on page 203 E1414 CPU temp exceeding range Check CPU heatsink Specified processor is out of acceptable temperature range Ensure that the processor heat sinks are properly installed See Troubleshooting the Processors on page 190 and Troubleshooting System Cooling Problems on page 180 E1418 CPU not detected Check CPU is seated properly Specified processor is missing or bad and the system is in an ...

Page 29: ...ystem BIOS reported a processor initialization error Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 203 E1422 CPU machine check error Power cycle AC The system BIOS reported a machine check error Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 203 E1610 Power S...

Page 30: ...ource for the specified power supply If the problem persists see Troubleshooting Power Supplies on page 179 E1624 Lost power supply redundancy Check PSU cables The power supply subsystem is no longer redundant If the remaining power supply fails the system will shut down See Troubleshooting Power Supplies on page 179 E1626 Power Supply Mismatch PSU1 W PSU2 W The power supplies in the system are no...

Page 31: ... on page 203 E1710 I O channel check error Review clear SEL The system BIOS reported an I O channel check Check the SEL for more information and then clear the SEL Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 203 E1711 PCI parity error on Bus Device Function The system BIOS reported a PCI parity error on a component that resid...

Page 32: ...f the problem persists the riser card or system board is faulty See Getting Help on page 203 E1714 Unknown error Review clear SEL The system BIOS determined there has been an error in the system but is unable to determine its origin Check the SEL for more information and then clear the SEL Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help ...

Page 33: ...sts see Getting Help on page 203 E171F PCIe fatal error on Bus Device Function The system BIOS has reported a PCIe fatal error on a component that resides in PCI configuration space at bus device function Remove and reseat the PCIe expansion cards If the problem persists see Troubleshooting Expansion Cards on page 189 PCIe fatal error on Slot Review clear SEL The system BIOS has reported a PCIe fa...

Page 34: ...d cannot be used Change the write protect switch setting on SD card E1815 Internal Dual SD Module redundancy lost Check SD cards The internal dual SD module bootable media is no longer redundant Initiate a rebuild on the next POST execution Reseat the internal dual SD module card See Removing an Internal SD Card on page 142 and Installing an Internal SD Card on page 142 If the problem persists see...

Page 35: ...ystem Install memory or reseat the memory risers and memory modules See Installing a Memory Riser on page 101 Installing Memory Modules on page 102 or Troubleshooting System Memory on page 181 E2011 Memory configuratio n failure Check DIMMs Memory detected but is not configurable Error detected during memory configuration See Troubleshooting System Memory on page 181 E2012 Memory configured but un...

Page 36: ...C power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 203 E2017 Timer refresh failure Power cycle AC Timer refresh failure Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 203 E2018 Programmable Timer error Power cycle AC Programmable interval timer error Remove AC power to th...

Page 37: ...Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 203 E201D Shutdown test failure Power cycle AC BIOS shutdown test failure Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 203 E201E POST memory test failure Check DIMMs BIOS POST memory test failure See Troubleshoo...

Page 38: ...uration Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 92 See Getting Help on page 203 E2110 Multibit Error on DIMM Reseat DIMM The memory module in slot has had a multi bit error MBE See Troubleshooting System Memory on page 181 E2111 SBE log disabled on DIMM Reseat DIMM The system BIOS has disabled memory single bit...

Page 39: ...age 181 I1910 Intrusion detected Check chassis cover System cover has been removed Information only I1911 LCD Log Full Check SEL to review all Errors LCD overflow message A maximum of ten error messages can display sequentially on the LCD The eleventh message instructs the user to check the SEL for details on the events Check the SEL for details on the events Remove AC power to the system for 10 s...

Page 40: ...han 24 hours of charge left Allow RAID battery to charge to greater than 24 hours of sustained charge If problem persists replace the RAID battery See Installing the RAID Battery on page 147 W1627 Power required PSU wattage Check PSU and config The system configuration requires more power than what the power supply can provide Turn off power to the system reduce the hardware configuration or insta...

Page 41: ...pply subsystem is no longer fully redundant but at least one more supply can fail before the system is at risk of shutting down Reseat the power supplies See Troubleshooting Power Supplies on page 179 If the problem persists see Getting Help on page 203 NOTE For the full name of an abbreviation or acronym used in this table see the Glossary at support dell com manuals Message Causes Corrective Act...

Page 42: ...does not support Node Interleaving The memory configuration does not support node interleaving or the configuration has changed for example a memory module has failed so that node interleaving cannot be supported The system will run but without node interleaving Ensure that the memory modules are installed in a configuration that supports node interleaving Check other system messages for additiona...

Page 43: ... page 154 Alert Redundant memory disabled Memory configuration does not support redundant memory Memory Mirroring was enabled in the system setup program but the current configuration does not support redundant memory A memory module may be faulty Check the memory modules for failure See Troubleshooting System Memory on page 181 Reset the memory setting if appropriate See Using the System Setup Pr...

Page 44: ...r on page 63 CPU set to minimum frequency The processor speed may be intentionally set lower for power conservation If not an intentional setting check any other system messages for possible causes CPUs with different cache sizes detected Mismatched processors have been installed in the system Ensure that all processors have the same cache size number of cores and logical processors and power rati...

Page 45: ...n management tools Check the system management software or the System Setup program for NIC settings If a problem is indicated see Troubleshooting a NIC on page 175 Error 8602 Auxiliary Device Failure Verify that mouse and keyboard are securely attached to correct connectors Mouse or keyboard cable is loose or improperly connected Reseat the mouse or keyboard cable Defective mouse or keyboard Ensu...

Page 46: ...board controller faulty system board See Getting Help on page 203 Keyboard data line failure Keyboard stuck key failure Keyboard cable connector is improperly connected or the keyboard is defective Reseat the keyboard cable If the problem persists see Troubleshooting a USB Device on page 174 Keyboard fuse has failed Overcurrent detected at the keyboard connector See Getting Help on page 203 Local ...

Page 47: ...ory Buffer communication error Memory Riser x disabled MemBIST error The memory modules are not properly seated The memory module connector may be exposed to dust Unsupported memory module Replace or reseat the memory module s See Removing Memory Modules on page 105 and Installing Memory Modules on page 102 Ensure that the memory module connectors are clean and supported memory modules are install...

Page 48: ...eral Memory Module Installation Guidelines on page 92 Replace the memory modules See Removing Memory Modules on page 105 and Installing Memory Modules on page 102 Memory Riser x disabled No DIMM detected An empty memory riser is installed Install memory modules in the riser See General Memory Module Installation Guidelines on page 92 DIMM unsupported Memory Riser x DIMM y Memory Riser x Lockstep p...

Page 49: ...he lockstep pair The memory modules are not properly seated The memory module connector may be exposed to dust Faulty memory module Replace or reseat the memory module s See Removing Memory Modules on page 105 and Installing Memory Modules on page 102 Ensure that the memory module connectors are clean MemBIST error Memory riser s x Locstep Pair DIMM x y disabled Please replace the DIMM s or remove...

Page 50: ...modules the lower rank memory modules are installed on slots 1 and 2 or on slots 5 and 6 Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 92 DDR Channel Disabled Memory riser x lockstep pair DIMM y z disabled Memory riser x lockstep pair DIMM y z disabled Please ensure each lockstep pair is installed correctly Message C...

Page 51: ...e connectors are clean DellMemBIST error Memory riser x DIMM y Memory riser x lockstep pair DIMM x y disabled Please replace the DIMM or remove the lockstep pair Manufacturing mode detected System is in manufacturing mode Reboot to take the system out of manufacturing mode Memory address line failure at address read value expecting value Faulty or improperly installed memory modules See Troublesho...

Page 52: ...write read failure at address read value expecting value Faulty or improperly installed memory modules See Troubleshooting System Memory on page 181 Memory set to minimum frequency The memory frequency may be intentionally set lower for power conservation If not an intentional setting check any other system messages for possible causes The current memory configuration may support only the minimum ...

Page 53: ...settings in System Setup program or no operating system on hard drive Check the hard drive configuration settings in the System Setup program See Using the System Setup Program and UEFI Boot Manager on page 63 If necessary install the operating system on your hard drive See your operating system documentation No timer tick interrupt Faulty system board See Getting Help on page 203 PCI BIOS failed ...

Page 54: ...the problem persists see Troubleshooting Expansion Cards on page 189 Read fault Requested sector not found The operating system cannot read from the hard drive optical drive or USB device the system could not find a particular sector on the disk or the requested sector is defective Replace the optical medium USB medium or device Ensure that the SAS backplane USB or SATA cables are properly connect...

Page 55: ...rd Drive on page 186 for the appropriate drive s installed in your system Shutdown failure General system error See Getting Help on page 203 The amount of system memory has changed Memory has been added or removed or a memory module may be faulty If memory has been added or removed this message is informative and can be ignored If memory has not been added or removed check the SEL to determine if ...

Page 56: ...m will now reset A Trusted Platform Module TPM or China Trusted Computing Model TCM configuration command has been entered The system will reboot and execute the command Information only TPM or TCM configuration operation is pending Press I to Ignore OR M to Modify to allow this change and reset the system WARNING Modifying could prevent security This message displays during system restart after a...

Page 57: ...ment of the flash memory Unexpected interrupt in protected mode Improperly seated memory modules or faulty keyboard mouse controller chip Reseat the memory modules See Troubleshooting System Memory on page 181 If the problem persists see Getting Help on page 203 Unsupported CPU combination Unsupported CPU stepping detected Processor s is not supported by the system Install a supported processor or...

Page 58: ...cessor s memory modules and expansion cards may not be supported by the power supplies If any system components were just upgraded return the system to the previous configuration If the system boots without this warning then the replaced component s are not supported with this power supply If Energy Smart power supplies are installed replace them with High Output power supplies to use the componen...

Page 59: ...ubleshooting a USB Device on page 174 Troubleshooting an Internal USB Key on page 183 and Troubleshooting a Hard Drive on page 186 Warning QPI links operating in Slow Speed Mode The processor has bent pins The processor is not properly seated on the processor socket Verify that there are no bent pins on the processor If the processor has bent pins see Getting Help on page 203 Reseat the processors...

Page 60: ...un diagnostic tests on your system See Running the System Diagnostics on page 193 for more information about system diagnostics Alert Messages Systems management software generates alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation...

Page 61: ...hips with your system that provides documentation and tools for configuring and managing your system including those pertaining to the operating system system management software system updates and system components that you purchased with your system NOTE Always check for updates on support dell com manuals and read the updates first because they often supersede information in other documents ...

Page 62: ...62 About Your System ...

Page 63: ...rface based on Unified Extensible Firmware Interface UEFI specifications that overlays the system BIOS See Entering the UEFI Boot Manager on page 76 for more information on this interface You must select the boot mode in the Boot Mode field of the Boot Settings Screen on page 69 screen of the System Setup program Once you specify the boot mode the system boots in the specified boot mode and you pr...

Page 64: ...he message and suggestions for correcting errors NOTE After installing a memory upgrade it is normal for your system to display a message the first time you start your system Using the System Setup Program Navigation Keys NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system Keys Action Up arrow or Shift Tab Moves to the previous fi...

Page 65: ...heir respective options in the following sections where applicable Option Description System Time Sets the time on the system s internal clock System Date Sets the date on the system s internal calendar Memory Settings Displays information related to installed memory See Memory Settings Screen on page 67 Processor Settings Displays information related to processors speed cache size and so on See P...

Page 66: ...on page 71 Serial Communication Displays a screen to enable or disable the serial ports and specify related features and options See Serial Communication Screen on page 72 Embedded Server Management Displays a screen to configure the front panel LCD options and to set a user defined LCD string See Embedded Server Management Screen on page 73 Power Management Enables you to manage power usage of th...

Page 67: ...tting this option to Disabled the system will not halt if an error occurs during POST Any critical errors will be displayed and logged in the system event log Option Description System Memory Size Displays the amount of system memory System Memory Type Displays the type of system memory System Memory Speed Displays the system memory speed Video Memory Displays the amount of video memory System Mem...

Page 68: ...in the processor NOTE Disable this feature if your system will not be running virtualization software Adjacent Cache Line Prefetch Enabled default Enable or disables system optimization for sequential memory access Hardware Prefetcher Enabled default Enables or disables the hardware prefetcher Execute Disable Enabled default Enables or disables Execute Disable Memory Protection Technology Number o...

Page 69: ... If the system operating system supports Unified Extensible Firmware Interface you can set this option to UEFI Setting this field to BIOS allows compatibility with non UEFI operating systems NOTE Setting this field to UEFI disables the Boot Sequence Hard Disk Drive Sequence and USB Flash Drive Emulation Type fields Boot Sequence If Boot Mode is set to BIOS this field tells the system where the ope...

Page 70: ...ed and the system has failed to boot the system will reattempt to boot after 30 seconds Option Description Integrated SAS Controller Enabled default Enables or disables the integrated SAS controller User Accessible USB Ports All Ports On default Enables or disables the user accessible USB ports Options are All Ports On Only Back Ports On and All Ports Off Internal USB Port On default Enables or di...

Page 71: ... allowed to initialize the timer When Disabled the timer is not initialized NOTE This feature is usable only with operating systems that support WDAT implementations of the Advanced Configuration and Power Interface ACPI 3 0b specification I OAT DMA Engine Disabled default Enables or disables the I O Acceleration Technology feature Embedded Video Controller Enabled default Enables or disables BIOS...

Page 72: ...e redirection by SOL configure the same port address for console redirection and the serial device External Serial Connector Specifies whether Serial Device 1 Serial Device 2 or Remote Access Device has access to the external serial connector NOTE Only Serial Device 2 can be used for Serial Over LAN SOL To use console redirection by SOL configure the same port address for console redirection and t...

Page 73: ...module screen Option Description Power Management Options are OS Control Active Power Controller Custom or Maximum Performance For all but the Custom setting the BIOS pre configures the power settings on this screen as follows OS Control sets the CPU power to OS DBPM the fan power to Minimum Power and the memory power to Maximum Performance In this setting all processor performance information is ...

Page 74: ...stem Password Displays the current status of the password security feature and allows a new system password assignment and verification NOTE See Using the Using the System Password on page 79 for more information Setup Password Restricts access to the System Setup program by using a setup password NOTE See Using the System Password on page 79 for more information Password Status Unlocked default W...

Page 75: ...o Change state initiates no action The operational state of the TPM remains unchanged all user settings for the TPM are preserved NOTE This field is read only when TPM Security is set to Off TPM Clear No default CAUTION Clearing the TPM will lose all encryption keys in the TPM This option prevents booting to the operating system and results in data loss if the encryption keys cannot be restored Ba...

Page 76: ...he System Setup program and BIOS level boot options without rebooting 1 Turn on or restart your system NMI Button Disabled default CAUTION Use the NMI button only if directed to do so by qualified support personnel or by the operating system s documentation Pressing this button halts the operating system and displays a diagnostic screen Enables or disables the NMI feature AC Power Recovery Last de...

Page 77: ... Esc Refreshes the UEFI Boot Manager screen or returns to the UEFI Boot Manager screen from the other program screens F1 Displays the UEFI Boot Manager help file Option Description Continue The system attempts to boot to devices starting with the first item in the boot order If the boot attempt fails the system will continue with the next item in the boot order until the boot is successful or no m...

Page 78: ...rder Changes the order of the boot option list One Time Boot From File Sets a one time boot option not included in the boot option list Option Description System Setup Accesses the System Setup program without rebooting System Services Restarts the system and access the Lifecycle Controller which allows you to run utilities such as system diagnostics BIOS Boot Manager Accesses the BIOS level boot ...

Page 79: ...m Assigning a System Password Before assigning a system password enter the System Setup program and check the System Password option When a system password is assigned System Password is Enabled If Password Status is Unlocked you can change the system password If Locked you cannot change the system password Disabling the password jumper on the system board sets System Password to Disabled and you ...

Page 80: ... Using the Setup Password on page 81 the system accepts your setup password as an alternate system password When Password Status is Unlocked you have the option to leave the password security enabled or to disable password security To leave the password security enabled 1 Turn on or reboot your system by pressing Ctrl Alt Del 2 Type your password and press Enter To disable the password security 1 ...

Page 81: ...t Enabled To assign a setup password highlight the Setup Password option and press the or key The system prompts you to enter and verify the password NOTE The setup password can be the same as the system password If the two passwords are different the setup password can be used as an alternate system password The system password cannot be used in place of the setup password You can use up to 32 ch...

Page 82: ...he System Setup program and select the System Security 2 Highlight Setup Password press Enter to access the setup password window Press Enter twice to clear the existing setup password The setting changes to Not Enabled 3 If you want to assign a new setup password perform the steps in Assigning a Setup Password on page 81 Embedded System Management The Lifecycle Controller is an embedded utility t...

Page 83: ...stem consoles In addition the iDRAC Configuration Utility enables you to Configure enable or disable the iDRAC6 local area network through the dedicated iDRAC6 Enterprise card port or the embedded NIC1 Enable or disable IPMI over LAN Enable a LAN Platform Event Trap PET destination Attach or detach the Virtual Media devices Change the administrative user name and password and manage user privilege...

Page 84: ...84 Using the System Setup Program and UEFI Boot Manager ...

Page 85: ...Wrist grounding strap Inside the System CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety inst...

Page 86: ...ve optional 2 control panel display 3 memory risers up to 8 4 cooling fans up to 6 5 power supply bays 4 6 PCIe expansion card 7 I O card 8 integrated storage controller card 9 cooling fan assembly 10 hard drives up to 16 11 system identification panel 3 4 5 1 6 7 2 8 9 10 11 ...

Page 87: ...end of the bezel away from the front panel 4 Unhook the right end of the bezel and pull the bezel away from the system Figure 3 2 Removing and Installing the Front Bezel Installing the Front Bezel 1 Hook the right end of the bezel onto the chassis 2 Fit the free end of the bezel onto the system and secure the bezel with the keylock See Figure 3 2 1 release latch 2 key lock 3 front bezel 1 2 3 ...

Page 88: ...osition See Figure 3 3 The system identification panel is located above the hard drive slot 8 3 To release the left portion of the system identification panel pull the panel to the right until it disengages from the slot in the chassis 4 To release the right portion of the system identification panel pull the panel to the left until it disengages from the slot in the chassis Figure 3 3 Removing an...

Page 89: ...ified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Opening the System 1 Turn off the system and attach...

Page 90: ... the chassis hooks on the back edge of the cover fit over the corresponding slots on the back edge of the chassis See Figure 3 4 2 Slide the cover toward the front of the chassis till it snaps in position 3 Push down the latch to lever the cover into the closed position 4 Rotate the latch release lock in a clockwise direction to secure the cover 1 latch 2 latch release lock 3 cover 1 2 3 ...

Page 91: ...ach memory riser has eight DIMM sockets arranged into four channels The first socket of each channel is marked with white release levers The maximum memory that is supported on your system varies according to the sizes of memory modules being used Single rank dual rank and quad rank RDIMMs of sizes 1 GB 2 GB 4 GB 8 GB and 16 GB are supported for a total of up to 1 TB NOTE Depending on the amount o...

Page 92: ...ed depends on the processor bin If quad rank memory modules are mixed with single or dual rank modules the quad rank modules must be installed in the sockets with the white release levers If memory modules with different speeds are installed they operate at the speed of the slowest installed memory module s The memory speeds are also dependent on the processor bin Two memory risers are allocated t...

Page 93: ... 4 8 1 5 2 6 3 7 4 8 Power optimized 4 8 2 2 Not installed 8 16 4 4 Not installed 16 32 4 4 4 4 Not installed 32 64 4 4 4 4 4 4 4 4 Not installed Performance optimized 4 8 1 1 1 1 8 16 1 1 1 1 1 1 1 1 16 32 2 2 2 2 2 2 2 2 32 64 4 4 4 4 4 4 4 4 Power and performance optimized 2 4 1 1 Not installed 64 128 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 80 160 8 8 4 4 4 4 4 4 8 8 4 4 4 4 4 4 128 256 8 8 8 8 8 8 8 8...

Page 94: ...wer optimized 4 8 2 2 Not installed 8 16 4 4 Not installed 16 32 4 4 4 4 Not installed 32 64 4 4 4 4 4 4 4 4 Not installed Performance optimized 4 8 1 1 1 1 8 16 1 1 1 1 1 1 1 1 16 32 2 2 2 2 2 2 2 2 32 64 4 4 4 4 4 4 4 4 Power and performance optimized 2 4 1 1 Not installed 64 128 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 80 160 8 8 4 4 4 4 4 4 8 8 4 4 4 4 4 4 128 256 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 ...

Page 95: ...installed 32 128 4 4 4 4 4 4 4 4 Not installed 40 160 8 8 4 4 4 4 4 4 Not installed 48 192 8 8 8 8 4 4 4 4 Not installed Performance optimized 4 16 1 1 1 1 8 32 1 1 1 1 1 1 1 1 16 64 2 2 2 2 2 2 2 2 32 128 4 4 4 4 4 4 4 4 48 192 8 8 4 4 8 8 4 4 Power and performance optimized 2 8 1 1 Not installed 64 256 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 128 512 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 256 1024 16 16 16 16 1...

Page 96: ... 4 4 4 4 Not installed 40 160 8 8 4 4 4 4 4 4 Not installed 48 192 8 8 8 8 4 4 4 4 Not installed Performance optimized 4 16 1 1 1 1 8 32 1 1 1 1 1 1 1 1 16 64 2 2 2 2 2 2 2 2 32 128 4 4 4 4 4 4 4 4 48 192 8 8 4 4 8 8 4 4 Power and performance optimized 2 8 1 1 Not installed 64 256 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 128 512 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 256 1024 16 16 16 16 16 16 16 16 16 16 16 16 1...

Page 97: ... 4 4 4 4 Not installed 40 160 8 8 4 4 4 4 4 4 Not installed 48 192 8 8 8 8 4 4 4 4 Not installed Performance optimized 4 16 1 1 1 1 8 32 1 1 1 1 1 1 1 1 16 64 2 2 2 2 2 2 2 2 32 128 4 4 4 4 4 4 4 4 48 192 8 8 4 4 8 8 4 4 Power and performance optimized 2 8 1 1 Not installed 64 256 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 128 512 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 256 1024 16 16 16 16 16 16 16 16 16 16 16 16 1...

Page 98: ... 4 4 4 4 Not installed 40 160 8 8 4 4 4 4 4 4 Not installed 48 192 8 8 8 8 4 4 4 4 Not installed Performance optimized 4 16 1 1 1 1 8 32 1 1 1 1 1 1 1 1 16 64 2 2 2 2 2 2 2 2 32 128 4 4 4 4 4 4 4 4 48 192 8 8 4 4 8 8 4 4 Power and performance optimized 2 8 1 1 Not installed 64 256 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 128 512 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 256 1024 16 16 16 16 16 16 16 16 16 16 16 16 1...

Page 99: ...Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 89 3 Press the release tabs toward each other and lift the memory riser blank out of th...

Page 100: ...ION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn o...

Page 101: ...stem from the electrical outlet 2 Open the system See Opening the System on page 89 3 If applicable remove the memory riser blank See Removing a Memory Riser Blank on page 99 CAUTION Before installing the memory riser you must ensure that the memory module socket ejectors are in the locked position 1 handle 2 memory riser 3 release button 4 card guide 5 memory riser connector 1 3 2 4 5 ...

Page 102: ... system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components on the memory module CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or t...

Page 103: ...ng the Memory Module Cover CAUTION Handle each memory module only on either card edge making sure not to touch the middle of the memory module 5 Press the ejectors on the memory module socket down and out as shown in Figure 3 9 1 release tab 2 memory module cover 1 2 ...

Page 104: ... with your thumbs to lock the memory module into the socket When the memory module is properly seated in the socket the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed 8 Repeat step 5 through step 7 of this procedure to install the remaining memory modules See Table 3 1 and Table 3 2 9 Close the memory module cover 10 Install the...

Page 105: ...dges and avoid touching the components on the memory module CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and fo...

Page 106: ... sources and turn them on Removing the Memory Riser Guide 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 89 3 If applicable remove the memory riser blanks See Removing a Memory Riser Blank on page 99 4 Remove the memory risers See Removing a Memory Riser on page 100 5 Press the tabs in t...

Page 107: ... board through the SAS SATA backplane board Hard drives are supplied in special hot swappable drive carriers that fit in the hard drive bays CAUTION Before attempting to remove or install a drive while the system is running see the documentation for the SAS controller card to ensure that the host adapter is configured correctly to support hot swap drive removal and insertion CAUTION Do not turn of...

Page 108: ...ee Removing the Front Bezel on page 87 3 Press the release tab and slide the drive blank out until it is free of the drive bay See Figure 3 11 Figure 3 11 Removing or Installing a Hard Drive Blank Installing a Hard Drive Blank 1 If installed remove the front bezel See Removing the Front Bezel on page 87 2 Insert the drive blank into the drive bay until the blue release tab clicks into place 3 If a...

Page 109: ...troller documentation for information about hot swap drive removal If the drive has been online the green activity fault indicator flashes as the drive is powered down When the drive indicators are off the drive is ready for removal 3 Open the drive carrier release handle to release the drive See Figure 3 12 4 Slide the hard drive out until it is free of the drive bay CAUTION To maintain proper sy...

Page 110: ... to a partially installed carrier can damage the partially installed carrier s shield spring and make it unusable CAUTION Ensure that your operating system supports hot swap drive installation See the documentation supplied with your operating system CAUTION Combining SATA and SAS hard drives in the same system configuration is not supported 1 If installed remove the front bezel See Removing the F...

Page 111: ...is blank press down and push the blue release tab toward the front of the system See Figure 3 13 3 Press the button on the front of the drive carrier and open the handle 4 Insert the hard drive carrier into the drive bay until the carrier contacts the backplane 5 Close the handle to lock the drive in place Figure 3 13 Removing a Chassis Blank 1 chassis blank 2 release tab 1 2 ...

Page 112: ...rier Remove the screws from the slide rails on the hard drive carrier and separate the hard drive from the carrier See Figure 3 14 Figure 3 14 Removing or Installing a Hot Swap Hard Drive Into a Drive Carrier 1 screws 4 2 drive carrier 3 SAS SATA screw hole 4 hard drive 2 4 1 3 ...

Page 113: ...and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If installed remove the front bezel See Removing the Front Bezel on page 87 2 Turn off the system including any at...

Page 114: ... install the optical drive insert 9 If applicable install the memory risers H G and D See Installing a Memory Riser on page 101 10 Close the system See Closing the System on page 90 11 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 12 If applicable install the front bezel See Installing the Front Bezel on page 87 Figure 3 15 Removing the Opt...

Page 115: ...stem on page 89 4 If applicable remove the memory risers H G and D See Removing a Memory Riser on page 100 5 Slide the optical drive into the optical drive bay until the blue release tab snaps into place See Figure 3 15 6 Connect the power data cable to the back of the drive You must route the cable properly on the side of system to prevent it from being pinched or crimped 7 If not already done co...

Page 116: ...spinning before removing it from the system WARNING Do not attempt to operate the system without the cooling fans or the cover CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is...

Page 117: ...directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Align the connector on the fan with the connector on the system board 2 Lower the fan into the fan assembly until the release tabs snap into place See Figure 3 16 3 Close the system S...

Page 118: ...ame with the product 1 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 2 Open the system See Opening the System on page 89 3 If applicable remove the memory riser blanks See Removing a Memory Riser Blank on page 99 4 Remove the memory risers See Removing a Memory Riser on page 100 5 Remove the fans from the cooling fan assembly See Removi...

Page 119: ...Installing System Components 119 Figure 3 17 Removing and Installing the Fan Assembly 1 handles 2 2 cooling fan assembly 3 release tabs 2 3 1 2 ...

Page 120: ...n assembly into the system and lower the handles to lock it in place 3 Install the cooling fans See Installing the Cooling Fan Assembly on page 120 4 Install the memory risers See Installing a Memory Riser on page 101 5 If applicable install the memory riser blanks See Installing a Memory Riser Blank on page 100 6 Close the system See Closing the System on page 90 7 Reconnect the system to its ele...

Page 121: ... with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 89 3 Locate the USB connector on the system board 4 Insert the USB memory key into the USB connector See Figure 3 18 5 Close the system See Closing the System on page 90 6 Reconnect the system to its electrical outlet and t...

Page 122: ...122 Installing System Components Figure 3 18 Removing and Installing a USB Memory Key 1 USB memory key 2 USB memory key connector 1 2 ...

Page 123: ...ephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE TOE operating system support and the Microsoft scalable network pack are required for TOE functionality 1 Turn off the system including any attached peripherals and disconnect the system from its electrical ou...

Page 124: ...rd Installation Guidelines Your system supports one Generation 1 PCIe expansion card and up to six Generation 2 PCIe expansion cards The expansion slot supports full height half length cards The expansion card slot is not hot swappable PCI Express Generation 2 slots support both PCI Express Generation 1 and PCI Express Generation 2 cards However using a PCI Express Generation 2 card on an PCI Expr...

Page 125: ...d be installed in card priority and slot priority order Table 3 3 Expansion Card Installation Order Card Priority Card Type Slot Priority Without a PCIe Riser Slot Priority With a PCIe Riser Max Allowed 1 PERC H800 2 3 4 6 7 1 2 3 4 6 1 2 2 6 Gbps SAS HBA 2 3 4 6 7 1 2 3 4 6 1 2 3 SAS 5 E Adapter 2 3 4 6 7 2 3 4 6 2 4 10 Gb NICs 2 3 4 6 7 2 3 4 6 2 5 8G Fiber Channel single port 1 2 3 4 6 7 1 7 8 ...

Page 126: ... and prepare it for installation For instructions see the documentation accompanying the card 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System on page 89 4 Open the expansion card latch and remove the filler bracket See Figure 3 20 5 Holding the card by its edges position the card so that the card...

Page 127: ...Installing System Components 127 Figure 3 20 Installing or Removing an Expansion Card 1 expansion card latch 2 screw 3 expansion card 4 expansion card connector 2 1 3 4 ...

Page 128: ...g any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 89 3 If applicable disconnect all the cables from the card 4 If applicable remove the screw that secures the expansion card to the system 5 To remove the expansion card open the expansion card latch See Figure 3 20 6 Grasp the expansion card by its edges and carefully re...

Page 129: ... lift the expansion card panel out of the system See Figure 3 21 5 To add expansion cards on the expansion card riser press the tabs toward each other and open the expansion card latch See Figure 3 22 6 Holding the card by its edges position the card so that the card edge connector aligns with the connector on the expansion card riser 7 Insert the card edge connector firmly into the expansion card...

Page 130: ...130 Installing System Components Figure 3 21 Removing and Installing the Panel 1 latch 2 panel 2 1 ...

Page 131: ...Installing System Components 131 Figure 3 22 Removing and Installing an Expansion Card in an Expansion Card Riser 1 expansion card riser 2 expansion card 3 tabs 2 4 expansion card latch 2 1 3 4 ...

Page 132: ...132 Installing System Components Figure 3 23 Removing and Installing an Expansion Card Riser 1 release tabs 2 2 expansion card riser 3 expansion card riser connector 2 1 3 ...

Page 133: ...expansion card riser press the release tabs toward each other and lift the expansion card riser out of the system See Figure 3 23 4 Press the tabs toward each other and open the expansion card latch See Figure 3 22 5 Grasp the expansion card by its edges and carefully remove it from the expansion card connector on the riser 6 If you are removing the expansion card riser permanently install the pan...

Page 134: ...ructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 If applicable disconnect the external cables connected to the I O card 3 Open the system See Opening the System on page 89 4 Grasp the card by its edges and lift the card to remove it from the I O card connector See Figure 3 1 for the location of the I...

Page 135: ...nterprise Card on page 136 2 If applicable install the internal dual SD module See Installing the Internal Dual SD Module on page 141 3 Holding the card by its edges position the card so that the card edge connector aligns with the I O card connector 4 Insert the card edge connector firmly into the I O card connector until the card is fully seated 1 I O card 2 I O card connector 1 2 ...

Page 136: ... and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 89 3 Remove the I O card See Removing the I O Card on page 134 4 Remo...

Page 137: ...card See Installing the I O Card on page 135 7 Close the system See Closing the System on page 90 8 Reconnect the system and peripherals to their power sources and turn them on 1 iDRAC6 Enterprise card 2 VFlash media slot 3 retention standoff tabs 2 4 retention standoff posts 2 5 iDRAC6 Enterprise card connector 1 2 3 4 5 ...

Page 138: ...m the iDRAC6 Enterprise Card connector on the system back panel See Figure 1 3 3 Open the system See Opening the System on page 89 4 Remove the I O card See Removing the I O Card on page 134 5 If applicable remove the VFlash media card from the iDRAC6 Enterprise Card See Removing a VFlash Media Card on page 139 6 Pull back slightly on the two tabs at the front edge of the card and gently lift the ...

Page 139: ...Redundancy option is set to Mirror Mode in the Integrated Devices screen of the system setup the information is replicated from one SD card to another Removing the Internal Dual SD Module CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telep...

Page 140: ...ention standoffs 7 Install the I O card See Installing the I O Card on page 135 8 Close the system See Closing the System on page 90 9 Reconnect the system and peripherals to their power sources and turn them on Figure 3 26 Removing and Installing the Internal Dual SD Module 1 retention standoff posts 3 2 retention standoff tabs 3 3 SD module cable 4 dual SD module 2 1 3 4 ...

Page 141: ...als and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 89 3 Remove the I O card See Removing the I O Card on page 134 4 Align the card with the plastic retention standoffs on the I O card and lower the card into place See Figure 3 25 When the front of the card is fully seated the plastic standoffs snap over the edge of the card 5 Connect the SD mo...

Page 142: ...ng the System on page 89 3 Locate the SD card connector on the internal dual SD module With the label side facing up insert the contact pin end of the card into the slot NOTE The slot is keyed to ensure correct insertion of the card 4 Press the card into the card slot to lock it into place 5 Close the system See Closing the System on page 90 6 Reconnect the system and peripherals to their power so...

Page 143: ...ce technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and d...

Page 144: ...System Components Figure 3 27 Installing the Integrated Storage Controller Card 1 battery cable 2 SAS data cables 2 3 integrated storage controller card 4 integrated storage controller card connector 5 clip 1 2 3 4 5 ...

Page 145: ...e card by its edges and insert the card edge connector firmly into the connector until the card is fully seated and the plastic card guides fit over the edges of the card 5 Connect the SAS data cable connector to the integrated storage controller card See Figure 3 27 NOTE You must ensure that you connect the cable according to the connector labels on the cable The cable does not function properly ...

Page 146: ...ered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 89 3 If applicable remove the memory riser blanks See Removing a Memory Riser Blank on page 99 4 Remove the memory risers See Removing a Memory Riser on...

Page 147: ... documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Connect the battery cable to the integrated storage controller card 2 Route the battery cable SAS A cable along the chassis wall 3 Connect the battery cable to th...

Page 148: ...umentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Prior to upgrading your system download the latest system BIOS version from support dell com and follow the instructions included in the compressed download file to i...

Page 149: ...fore handling them CAUTION Never remove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions 7 Release one of the heat sink release levers See Figure 3 29 8 Wait 30 seconds for the heat sink to loosen from the processor 9 Release the other heat sink release lever 10 Gently lift the heat sink off of the processor a...

Page 150: ...irmly grasped 11 Position your thumb firmly over the processor socket release lever and release the lever from the locked position by pushing down and pulling out from under the tab Rotate the lever 90 degrees upward until the processor is released from the socket See Figure 3 29 12 Use the tab on the processor shield to rotate shield upward and out of the way See Figure 3 29 1 release levers 2 2 ...

Page 151: ...ard 13 Carefully lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor After removing the processor place it in an antistatic container for reuse return or temporary storage Do not touch the bottom of the processor Touch only the side edges of the processor Figure 3 30 Removing and Installing a Processor 1 2 3 4 5 6 ...

Page 152: ... to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE In a dual processor configuration CPU 1 and CPU 2 sockets must be used 1 If you are adding a processor for the first time remove the socket cover See Figure 3 31 Figure 3 31 Removing the Processor Socket Cover 1 socket release lever 2 processor shield...

Page 153: ... the processor in the socket Keep the processor level see Figure 3 30 and insert it straight down into the socket Allow the processor to float on the pins allowing the processor shield to hold it in place 8 Verify that the processor is properly aligned and seated 9 Close the processor shield See Figure 3 30 10 Rotate the socket release lever down until it snaps into place See Figure 3 30 11 Using ...

Page 154: ...e at least two power supplies connected to an A C power supply The system requires two power supplies to provide standby power to the system With a 1 GbE I O card only one PSU is required to provide standby power to the system Table 3 4 and Table 3 5 lists the power supply redundancy modes for a 10 Gb I O card and a 1 GbE I O card Table 3 4 Power Supply Redundancy Modes With a 10 Gb I O Card Numbe...

Page 155: ...er supply removal For information about the cable management arm see the system s rack documentation 3 Pull the power supply straight out to release it from the power distribution board and clear the chassis If you are permanently removing the power supply you must install a power supply blank to ensure proper system cooling See Installing the Power Supply Blank on page 157 Table 3 5 Power Supply ...

Page 156: ...y blank See Removing the Power Supply Blank on page 157 3 Slide the new power supply into the chassis until the power supply is fully seated and the release latch snaps into place See Figure 3 32 NOTE If you unlatched the cable management arm in step of the previous procedure relatch it For information about the cable management arm see the system s rack documentation 4 Connect the power cable to ...

Page 157: ...nk only in power supply bays 2 3 or 4 To install the power supply blank align the blank with the power supply bay and insert the blank into the chassis until it clicks into place System Battery Replacing the System Battery WARNING There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer See...

Page 158: ...d lift it up out of the securing tabs at the negative side of the connector 6 To install a new system battery support the battery connector by pressing down firmly on the positive side of the connector 7 Hold the battery with the facing up and slide it under the securing tabs at the positive side of the connector 8 Press the battery straight down into the connector until it snaps into place 9 Clos...

Page 159: ...rvicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If installed remove the front bezel See Removing the Front Bezel on page 87 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System on page 89 CAUTION To prevent damage to the...

Page 160: ...e backplane upwards 10 Pull the backplane away from the front of the system until the securing slots are free from the tabs on the chassis Figure 3 34 Removing and Installing a SAS Backplane 1 SAS backplane 2 power cable 3 release pins 2 4 chassis tabs 5 SAS cables 2 1 2 3 5 4 ...

Page 161: ...ee Installing a Hard Drive on page 110 8 Close the system See Closing the System on page 90 9 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 10 If applicable install the front bezel See Installing the Front Bezel on page 87 Power Distribution Board Removing the Power Distribution Board CAUTION Many repairs may only be done by a certified ser...

Page 162: ...00 6 Remove the cooling fan assembly See Removing the Cooling Fan Assembly on page 118 7 Slide the board upwards and pull the board toward the front of the system until the tabs on the board are free from the securing slots on the chassis See Figure 3 35 Figure 3 35 Power Distribution Board 1 power distribution board connector 2 power distribution board 3 tabs 2 4 securing slots 2 3 4 2 1 ...

Page 163: ...n page 101 6 If applicable install the memory riser blanks See Installing a Memory Riser Blank on page 100 7 Close the system See Closing the System on page 90 8 Install the power supplies in the system See Installing a Power Supply on page 156 9 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Control Panel Assembly Removing the Control Panel...

Page 164: ...certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Insert the display module into the chassis cu...

Page 165: ...omponents 165 Figure 3 36 Removing or Installing the Control Panel Assembly 1 T8 Torx screw 2 T10 Torx screws 3 3 control panel board 4 USB cable 5 control panel cable 6 display module cable 7 display module 2 4 5 3 1 6 7 ...

Page 166: ...icable remove the memory riser blanks See Removing a Memory Riser Blank on page 99 4 Remove the memory risers See Removing a Memory Riser on page 100 5 Remove the memory riser guide See Removing the Memory Riser Guide on page 106 6 Disconnect the cables connected to the control panel board NOTE Note the routing of the cables on the side on the system as you remove them from the control panel board...

Page 167: ... the holes on the chassis 2 Using a T10 Torx driver replace the screws that secure the control panel board to the chassis See Figure 3 36 3 Using a T8 Torx driver replace the screw that secures the control panel board on the front of the system See Figure 3 36 4 Connect all the cables to the control panel board 5 Install the memory riser guide See Installing the Memory Riser Guide on page 107 6 In...

Page 168: ...urn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 89 3 If applicable remove the memory riser blanks See Removing a Memory Riser Blank on page 99 4 Remove the memory risers See Removing a Memory Riser on page 100 5 Remove the cooling fan assembly See Removing the Cooling Fan Assembly on page 118 6 Remove...

Page 169: ...rd the front of the system CAUTION Do not lift the system board assembly by grasping a memory module processor or other components 15 Grasp the system board using the handle and the card guides Angle the system board toward the front of the system and lift the board out of the chassis Figure 3 37 Removing and Installing the System Board 1 system board 2 handle 3 card guide 4 release pin 5 thumbscr...

Page 170: ...ard and maneuver the system board to the bottom of the chassis until it lays completely flat 5 Push the system board toward the back of the chassis until the board clicks into place 6 Tighten the thumbscrew that secures the system board to the chassis 7 Connect all the cables to the system board 8 Install the power distribution board See Replacing the Power Distribution Board on page 163 9 Transfe...

Page 171: ...d See Installing a Memory Riser on page 101 15 If applicable install the memory riser blanks See Installing a Memory Riser Blank on page 100 16 Close the system See Closing the System on page 90 17 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals ...

Page 172: ...172 Installing System Components ...

Page 173: ...r the following conditions If you boot the system to the BIOS boot mode after installing an operating system from the UEFI Boot Manager the system will hang The reverse is also true You must boot to the same boot mode in which you installed the operating system See Using the System Setup Program and UEFI Boot Manager on page 63 Invalid memory configurations could cause the system to halt at startu...

Page 174: ...ard and mouse cables from the system briefly and reconnect them b Connect the keyboard mouse to the USB port s on the opposite side of the system If the problem is resolved restart the system enter the System Setup program and check if the nonfunctioning USB ports are enabled c Replace the keyboard mouse with another working keyboard mouse If the problem is resolved replace the faulty keyboard mou...

Page 175: ...evice If the problem is resolved replace the interface cable 3 Turn off the system and the serial device and swap the device with a comparable device 4 Turn on the system and the serial device If the problem is resolved replace the serial device If the problem persists see Getting Help on page 203 Troubleshooting a NIC 1 Run the appropriate online diagnostic test See Using Online Diagnostics on pa...

Page 176: ...f the proper type and do not exceed the maximum length If all troubleshooting fails see Getting Help on page 203 Troubleshooting a Wet System CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to se...

Page 177: ...Online Diagnostics on page 193 If the tests fail see Getting Help on page 203 Troubleshooting a Damaged System CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized ...

Page 178: ...ion This situation is caused by a defective battery 1 Re enter the time and date through the System Setup program See Using the System Setup Program and UEFI Boot Manager on page 63 2 Turn off the system and disconnect it from the electrical outlet for at least one hour 3 Reconnect the system to the electrical outlet and turn on the system 4 Enter the System Setup program If the date and time are ...

Page 179: ... power supply to make a matched pair can result in an error condition and unexpected system shutdown To change from a High Output configuration to an Energy Smart configuration or vice versa you must power down the system 2 Reseat the power supply by removing and reinstalling it See Removing a Power Supply on page 155 and Installing a Power Supply on page 156 NOTE After installing a power supply a...

Page 180: ...irflow is obstructed Cables inside the system obstruct airflow An individual cooling fan is removed or has failed See Troubleshooting a Fan on page 180 The expansion card installation guidelines have not been followed See Expansion Card Installation Guidelines on page 124 Troubleshooting a Fan CAUTION Many repairs may only be done by a certified service technician You should only perform troublesh...

Page 181: ... service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE Invalid memory configurations can cause your system to halt at startup without video output See General Memory Module Installation Guidelines on page 92 and verify that your memory configuration complies with all ap...

Page 182: ...iser on page 101 11 Close the system See Closing the System on page 90 12 Reconnect the system to its electrical outlet and turn on the system and attached peripherals 13 Enter the System Setup program and check the system memory setting See Memory Settings Screen on page 67 If the problem is not resolved proceed with the next step 14 If a diagnostic test or error message indicates a specific memo...

Page 183: ...vered by your warranty Read and follow the safety instructions that came with the product 1 Enter the System Setup program and ensure that the internal USB key port is enabled See Integrated Devices Screen on page 70 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System on page 89 4 Locate the USB key and reseat...

Page 184: ...ION If the Redundancy option is set to Mirror Mode in the Integrated Devices screen of the system setup you must follow the instructions in step 5 to step 9 to avoid loss of data If the Redundancy option is set to Disabled proceed to step 10 NOTE When an SD card failure occurs the internal dual SD module controller notifies the system On the next reboot the system prompts you with a message indica...

Page 185: ...e Removing the Front Bezel on page 87 2 Try using a different CD or DVD 3 Enter the System Setup program and ensure that the integrated SATA controller and the drive s SATA port are enabled See Using the System Setup Program and UEFI Boot Manager on page 63 4 Run the appropriate online diagnostic test See Using Online Diagnostics on page 193 5 Turn off the system and attached peripherals and disco...

Page 186: ...nostics on page 193 If you cannot resolve the problem see Getting Help on page 203 7 Reinstall the tape backup software as instructed in the tape backup software documentation See your tape documentation for information about reinstalling the software and troubleshooting the tape drive Troubleshooting a Hard Drive CAUTION Many repairs may only be done by a certified service technician You should o...

Page 187: ...stem to boot to the operating system 4 Ensure that the required device drivers for your controller card are installed and are configured correctly See the operating system documentation for more information 5 Restart the system enter the System Setup program and verify that the controller is enabled and the drives appear in the System Setup program See Using the System Setup Program and UEFI Boot ...

Page 188: ...rn off the system and attached peripherals and disconnect the system from its electrical outlet 6 Open the system See Opening the System on page 89 7 Ensure that the controller card is firmly seated into the system board connector See Integrated Storage Controller Card on page 143 8 If you have a PERC controller with a battery backed cache ensure that the RAID battery is properly connected and if ...

Page 189: ...See Opening the System on page 89 4 Verify that the installed expansion cards are compliant with the expansion card installation guidelines See Expansion Card Installation Guidelines on page 124 5 Ensure that each expansion card is firmly seated in its connector See Installing an Expansion Card on page 126 6 Close the system See Closing the System on page 90 7 Reconnect the system to the electrica...

Page 190: ...ing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Run the appropriate online diagnostics test See Using Online Diagnostics on page 193 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System on page 89 4 Remove the memory risers ...

Page 191: ...a Processor on page 152 16 Install the cooling fan assembly See Installing the Cooling Fan Assembly on page 120 17 Install the memory risers See Installing a Memory Riser on page 101 18 Close the system See Closing the System on page 90 19 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 20 Run the appropriate online diagnostic test If the test fails th...

Page 192: ...192 Troubleshooting Your System ...

Page 193: ...s CMOS and more If you are unable to identify the problem using the online diagnostics then use the embedded system diagnostics The files required to run the online diagnostics for systems running supported Microsoft Windows and Linux operating systems are available at support dell com and on the CDs that came with your system For information about using diagnostics see the Dell Online Diagnostics...

Page 194: ...m the Lifecycle Controller screen CAUTION Use the embedded system diagnostics to test only your system Using this program with other systems may cause invalid results or error messages 1 As the system boots press F10 2 Click Diagnostics in the left pane and click Launch Diagnostics in the right pane The Diagnostics menu allows you to run all or specific diagnostics tests or to exit System Diagnost...

Page 195: ...ts components selects all of the components of the device for testing NOTE After you select all the devices and components that you want to test highlight All Devices and then click Run Tests Selecting Diagnostics Options From the Diagnostics Options area select the test s you want to run on a device Non Interactive Tests Only Runs only tests that require no user intervention Quick Tests Only Runs...

Page 196: ...e test results Results Displays the test that ran and the result Errors Displays any errors that occurred during the test Help Displays information about the currently selected device component or test Configuration Displays basic configuration information about the currently selected device Parameters Displays parameters that you can set for the test ...

Page 197: ...201 Table 6 1 System Board Jumper Settings Jumper Setting Description PWRD_EN default The password feature is enabled pins 2 4 The password feature is disabled and iDRAC6 local access is unlocked at the next AC power cycle pins 4 6 NVRAM_CLR default The configuration settings are retained at system boot pins 3 5 The configuration settings are cleared at the next system boot pins 1 3 ...

Page 198: ...198 Jumpers and Connectors System Board Connectors Figure 6 1 System Board Connectors 1 2 3 4 5 6 7 8 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 9 ...

Page 199: ... 8 FAN4 System cooling fan 4 9 INT_USB Internal USB connector 10 SLOT 1 SLOT2 SLOT3 SLOT4 SLOT5 SLOT6 PCIE_G2_X4 PCIE_G2_X8 PCIE_G2_X8 PCIE_G2_X8 PCIE_G2_X4 PCIE_G2_X4 11 PWRD_EN NVRAM_CLR Password enable jumper NVRAM clear jumper 12 SLOT7 PCIE_G2_X16 13 IO_RISER I O card connector 14 INT_STORAGE Internal storage controller card connector 15 J_SLOT7PWR Power connector 16 FAN5 System cooling fan 5 ...

Page 200: ...onnector 25 MEM_RISER_E Memory riser E connector 26 MEM_RISER_F Memory riser F connector 27 MEM_RISER_C Memory riser C connector 28 MEM_RISER_D Memory riser D connector 29 MEM_RISER_G Memory riser G connector 30 BP_PWR MISC Power connector 31 MEM_RISER_H Memory riser H connector 32 SATA_PWR SATA power connector Table 6 2 System Board Jumpers and Connectors Item Connector Description 1 4 5 2 3 6 ...

Page 201: ...sables them and clears any password s currently in use CAUTION See Protecting Against Electrostatic Discharge in the safety instructions that came with the system 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 89 1 hard drive connectors 0 3 2 hard drive connectors 4 7 3 hard drive connec...

Page 202: ...umper plug NOTE If you assign a new system and or setup password with the jumper plug still removed the system disables the new password s the next time it boots 6 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 7 Open the system See Closing the System on page 90 8 Install the jumper plug on the password jumper 9 Lower the memory module s...

Page 203: ...based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 3 Click Contact Us on the left side of the page 4 Select the appropriat...

Page 204: ...204 Getting Help ...

Page 205: ...19 video 12 19 contacting Dell 203 control panel assembly features 12 LCD panel features 14 cooling fans troubleshooting 180 D damaged systems troubleshooting 177 Dell contacting 203 Dell PowerEdge Diagnostics using 193 diagnostics advanced testing options 193 testing options 193 using Dell PowerEdge Diagnostics 193 DIMMs See memory modules DIMMs drive blank installing 108 removing 108 drive carri...

Page 206: ... drive carrier 112 installing 110 removing 109 troubleshooting 186 heat sink 150 hot swap hard drives 107 I iDRAC card installing 136 iDRAC Configuration Utility 83 indicators front panel 12 NIC 21 power 12 22 installing expansion card 126 front bezel 87 hard drive blank 108 hard drives 110 iDRAC card 136 memory modules 102 optical drive 113 power supply blank 157 SAS backplane board 161 SAS contr...

Page 207: ...emory riser blank 99 installing 100 removing 99 messages error messages 64 status LCD 23 system 41 warning 60 N NIC indicators 21 NIC TOE 123 NICs troubleshooting 175 O optical drive installing 113 options system setup 65 P password disabling 201 setup 81 system 79 phone numbers 203 POST accessing system features 11 power indicators 12 22 power supplies indicators 22 removing 155 replacing 156 tro...

Page 208: ...AID controller daughter card troubleshooting 187 SD card troubleshooting 183 securing your system 74 80 service only procedure system board 168 setup password 81 slots See expansion slots startup accessing system features 11 support contacting Dell 203 system board installing 170 removing 168 system cooling troubleshooting 180 system features accessing 11 system messages 41 system password 79 syst...

Page 209: ...ernal USB key 183 keyboard 174 memory 181 NIC 175 power supplies 179 SAS RAID controller daughter card 187 SD card 183 system cooling 180 system startup failure 173 video 174 wet system 176 U UEFI Boot Manager entering 76 main screen 77 System Utilities screen 78 UEFI Boot Settings screen 77 USB front panel connectors 12 internal connector for memory key 120 USB key troubleshooting 183 V video fro...

Page 210: ...Index 210 ...

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