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Citel EXTender 1100, System Administrator Manual

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EXTender 1100A          Switch and Remote Module System Administrator’s

 Guide 

76

Status Menus 

The following are examples of the various status information screens available to assist 
with trouble shooting should any issues with voice quality or system performance arise. 

Connect Info 

This screen will list general connection statistics.  Certain counts, like Lost Signal, resync, 
far resync, retries and timeouts can indicate problems with connection. 

Path: 

Gateway (Remote) ->Status->Connect->Connect Info 

 

Figure 42: Connect Info Status Screen 

Document Number: M-1100A-MUC 

Version: Rev AG

 

© Copyright 2008 Citel plc All Rights Reserved

 

 

Summary of Contents for EXTender 1100

Page 1: ...EXTender 1100A Switch and Remote Module System Administrator s Guide Document Number M 1100A MUC Version Rev AG...

Page 2: ...suffered or incurred as a result of reliance upon or use of them Information in this publication is subject to change without notice Citel Technologies reserves the right without prior notice to chan...

Page 3: ...lerting you to potential loss of data or damage to an application system or device Highlights important information Contacting Citel Technologies Mail Citel Technologies 3131 Elliott Avenue Suite 250...

Page 4: ...r 1100A Remote Module is a single user communications device and is referred to as the Remote 3 The Management Console is the programming interface that is accessed through the PC s communications por...

Page 5: ...connected at the network interface 7 Unplug the product from the wall outlet before cleaning Use a damp cloth for cleaning Do not use liquid or aerosol cleaners 8 Do not operate the system if a chemic...

Page 6: ...nt Console 21 Command Keys 22 Telnet Connection 23 Management Browser 24 Connecting to the Management Browser 24 Enabling the Management Browser 24 Configuring the Management Browser Parameters 25 Usi...

Page 7: ...rd 52 Advanced Utilities Time and Date 53 Advanced Configuration Remote Module 54 Advanced Port Setup 54 Advanced Connect Parameters Modem Settings 55 Advanced Connect Parameters 56 Advanced IP Parame...

Page 8: ...New Configuration File 82 Upgrading the Software 83 File Management 83 Examining the Flash File System 83 Saving the Active Image File as the Default 84 Querying Flash File System 84 Deleting Outdate...

Page 9: ...EXTender 1100A Switch and Remote Module System Administrator s Guide 9 Document Number M 1100A MUC Version Rev AG Copyright 2008 Citel plc All Rights Reserved...

Page 10: ...products allow workers at branch offices or home offices to interact with the corporate PBX as if they were on site A simple analog phone line along with the Switch and Remote Modules will deliver th...

Page 11: ...an only PBXgateway II with 12 24 port Mapletree Modem Card North America only Definity and Meridian only V2 1x Supported PBXs KTSs KSUs Avaya Definity R011i 02 0 110 4 Magix Release 2 0 V9 0 Nortel Me...

Page 12: ...Citel System Administration CD 1 Release Notes if required 1 Universal Power Supply A PUNIV 1 1 Power Cord 1 RJ45ST Patch Cable 1 RJ45 to DB9 RS232 Cable 1 RJ45 to RJ11 Digital Phone Cable 1 RJ11 to...

Page 13: ...ule 5 The Switch Module at the corporate site and the Remote Module at the branch office must be installed properly and the PSTN lines for both devices must be operational a A functioning analog line...

Page 14: ...e see What s in the box on page 11 2 A copy of the latest software version available for the Switch Module and Remote Module if performing a software upgrade 3 Mounting screws and screw driver if wall...

Page 15: ...y secured to the base of the unit hazardous voltages are present inside Do not attempt to modify the Switch Module or Remote Module hardware Installation Diagram PSTN Analog Line Analog Line EXTender...

Page 16: ...Switch Module or Remote Module can cause damage to the units telephone sets or PBX line cards Remote Module left side of Figure 2 previous page 1 Place the unit in the destination location The Remote...

Page 17: ...port 3 Disconnect the RJ 45 from the LAN port 4 Disconnect the RJ 45 to RJ 11 cable between Port and a port on the PBX Switch Module 5 Disconnect the RJ 45 to RJ 11 cable between the Phone port and a...

Page 18: ...using Microsoft HyperTerminal You may use a different terminal application if you are familiar with its use Only use the commands listed and described in this document unless otherwise instructed by C...

Page 19: ...units may be at fault You must correct this problem before you can use the HyperTerminal connection successfully See Direct Serial Connection on the previous page 8 Type the unit s password if one is...

Page 20: ...5 The Switch Module and Remote Module Management Console password is not set by default 6 It s strongly recommended that a password be set for security reasons See Changing Passwords for instructions...

Page 21: ...nfiguration menu on the Switch Module 2 Unit Name Typically used to identify the unit by its location user configurable 3 Software Version The version of software currently installed 4 Menu List The o...

Page 22: ...R Refreshes the current screen Table 2 Command Keys Saving Changes You will be prompted to save if you attempt to log out of the Management Console when changes have been made You will also be asked t...

Page 23: ...al emulator HyperTerminal and begin configuration see Configuring the Switch Module and Remote Module Or 4 Go to the Microsoft Windows Run application enter Telnet followed by the default address of 1...

Page 24: ...Module Management Browser uses JavaScript and Cascading Style Sheets CSS therefore you must enable JavaScript to obtain all the functions described in this document If you disable Cascading Style Shee...

Page 25: ...can be left idle no programming activity before terminating the session The timeout can be set for 30 minutes 1 2 or 3 hours or Never not recommended 2 Enabling the Web Refresh LED The graphical repre...

Page 26: ...rowser Welcome Screen is presented see below Figure 8 The Management Browser Welcome Screen Important instructions on the use of the Management Browser should be read and fully understood before conti...

Page 27: ...n Info Connect Info IP Info View System Info Diagnostics Info View Diagnostics Initialize Modem Restart Unit Accessing the Phone Telephone Management Interface Press the Hold key on the telephone four...

Page 28: ...tch and Remote Module System Administrator s Guide 28 Remote Module Offline Phone Menu Map Figure 10 Offline Phone Menu Map page 1 Document Number M 1100A MUC Version Rev AG Copyright 2008 Citel plc A...

Page 29: ...Nxt Nxt FTP 1 Prv 2 Ok Press 1 to go back 1 Prv Press 2 to select 2 Ok Press 3 to go forward 3 Nxt Enable Disable Press 1 to go back 1 Prv Press 2 to select 2 Ok Press 3 to go forward 3 Nxt Enable Di...

Page 30: ...yed after the Connect Menu only if any of the current configuration items have changed otherwise the Set Config menu will be displayed When the Save Changes is displayed you can Press Ok key and the c...

Page 31: ...necessary for basic configuration of the Switch Module and Remote Module Simply follow the prompts to perform a basic configuration Refer to this manual for a full description of the features present...

Page 32: ...em Reboot A warning message is displayed and you are asked to confirm the reboot Clicking on Y es will cause the unit to be rebooted and clicking on N o will abort the operation Note This is a softwar...

Page 33: ...m Administrator s Guide 33 Figure 13 TMI Restart Menus Note This is a software reboot and will not reset all functionality as would a power cycle hard reboot Document Number M 1100A MUC Version Rev AG...

Page 34: ...l details 3 Set the Telco type dialup or leased line operation Configure the Modem Settings for communication between the Switch and Remote Module See the Switch Module Essential Connect Parameters Mo...

Page 35: ...to provide a secure connection restricting unauthorized access to the Switch Module port from the Remote Module See the Switch Module Advanced Port Setup and the Remote Module Advanced Port Setup sect...

Page 36: ...Number TMI Path Remote Only Set Config Connect Menu Remote Number Refer to page 55 or full details 10 Set the IP parameters to allow remote administration of the Switch Module and Remote Module over t...

Page 37: ...ote Module See the Switch Module ss and Remote Module ss sections for full details Path Gateway and Remote Utilities System Set Password Refer to page 52 and page 60 for full details An administrator...

Page 38: ...rd Configuration There are two items that must be configured using the Setup Wizard The Region Code The PBX Type Path Gateway Utilities Setup_Wizard 1 Set the Region Code Below is an example of a Setu...

Page 39: ...only one essential Modem Setting configuration for the Switch side and that is the Telco type which is the Leased Line setting using the default setting for remaining Modem Settings should be satisfac...

Page 40: ...ard Configuration There are two items that must be configured using the Setup Wizard The Region Code The PBX Type Path Remote Utilities Setup_Wizard 1 Set the Region Code Below is an example of a Setu...

Page 41: ...etting configuration for the Switch side and that is the Telco type which is the Leased Line setting using the default setting for remaining Modem Settings should be satisfactory a Leased Line An anal...

Page 42: ...Setting the Dial Numbers Dial Numbers are used to connect the Switch Module from the Remote Module a Office Number This is the phone number of the telephone line connected to the Switch Module b Remot...

Page 43: ...Config Connect Menu User ID Figure 18 Remote Module Port Configuration Screen 5 Setting the User ID A User ID maps a specific port on the Remote Module to a specific port on the Switch Module When con...

Page 44: ...the 1100A Switch you require a User ID The default ID is 1 representing the port number on the Switch Module side This feature is typically used when connecting to one of Citel s multi user devices su...

Page 45: ...essing Users will have to disconnect from the Switch Module and reconnect for any changes to these parameters to take affect It should be noted that the default settings for the voice parameters are u...

Page 46: ...vel The incoming volume level of the signal can be adjusted to decrease the amount of echo that may be experienced during calls in some areas The transmit level can be adjusted from 25 to 150 d Silenc...

Page 47: ...be at 21600 bps which provides the most stable voice environment If required the connect rate can be set to 33 6Kbps 31 2Kbps 28 8Kbps 26 4Kbps 24Kbps 21 6Kbps 19 2Kbps and 16 8Kbps If having connect...

Page 48: ...IP Address A valid IP address for the Switch Module must be entered in order for it to operate on the IP network The IP address should be obtained from the corporate IT Administrator prior to configu...

Page 49: ...Path Gateway Configuration IP LAN Figure 24 Switch Module Telnet Rlogin and FTP Configuration Screen 1 Telnet The Switch Module can be accessed remotely by use of a standard Telnet session By default...

Page 50: ...bled by default The Switch Module DNS Domain Name Server configuration screen is shown below Path Gateway Configuration IP DNS Figure 25 Switch Module Static Routes Configuration Screen 1 Setting DNS...

Page 51: ...s next to the software revision see above This makes it easier for an administrator when managing multiple sites Typically the geographic location of the unit is input Seattle Office for example Any t...

Page 52: ...r password can be a maximum of 10 digits and it restricts unauthorized access to the Management Console MC and Management Browser MB It is important to set an administrator password because the unit s...

Page 53: ...he Daylight Savings field has been updated to reflect the new DST Daylight Savings Time changes in North America for 2007 as per the Energy Policy Act of 2005 The 1100A units do not have a real time c...

Page 54: ...witch Module User ID is the port number 1 This feature is typically used when connecting to one of Citel s multi user devices such as a PBXgateway If this remote is connecting to a multi user device r...

Page 55: ...municate by transmitting signals between the switch location and the remote location over an analog phone line When set to Auto the first attempt at connecting will be at 21600 bps which provides the...

Page 56: ...onnection from the Switch Module side Figure 31 Remote Module Connect Parameters Screen 1 Enabling Dialback The Dialback feature is used to ensure dialing charges are accrued at the corporate office w...

Page 57: ...ork is equipped with a DHCP server the address will be assigned automatically The unit s IP address is displayed with the system information Path Remote Status System General Info and can be viewed at...

Page 58: ...Path Remote Configuration IP LAN Figure 33 Remote Module Telnet Rlogin and FTP Configuration Screen 1 Telnet The Switch Module can be accessed remotely by use of a standard Telnet session By default...

Page 59: ...ter is NOT enabled by default The Remote Module DNS Domain Name Server configuration screen is shown below Path Remote Configuration IP DNS Figure 34 Remote Module DNS Configuration Screen 1 Setting D...

Page 60: ...3 Setting the Gateway Time Offset Enter a value that represents the time difference between the Switch Module and the Remote Module This is used to compensate for the time difference between cities Fo...

Page 61: ...er MB It is important to set an administrator password because the unit s password is blank no password by default Keep the password in a safe place An administrator s password should be set to restri...

Page 62: ...The Daylight Savings field has been updated to reflect the new DST Daylight Savings Time changes in North America for 2007 as per the Energy Policy Act of 2005 The 1100A units do not have a real time...

Page 63: ...on status messages Connecting Ringing and finally Modem syncd 6 If configured you may be prompted to enter a password If password is valid a Password OK message will be displayed The phone will initia...

Page 64: ...ities System Description Clears the log buffer of events on the Switch Module and or the Remote Module WARNING Clearing the log cannot be undone Messages are permanently removed Usage Used during trou...

Page 65: ...Gateway Remote Utilities File Gateway Remote Utilities Upgrade Description This will clean up the internal flash file system for improved performance Usage Should be executed prior to performing a sof...

Page 66: ...network parameters Usage The administrator can set the Enet mode to Auto Detect 10Mb Half Duplex 10Mb Full Duplex 100Mb Half Duplex 100Mb Full Duplex Dependencies Valid IP address must be configured...

Page 67: ...log file information is to be written to 3 ID The ID is used to identify the specific unit that the log is being generated from The range is from local0 to local7 4 Default Priority Allows for the se...

Page 68: ...ation An application such as Kiwi Syslog Daemon is a freeware Syslog Daemon for Windows It receives logs displays and forwards Syslog messages from hosts such as Citel s EXTender products routers swit...

Page 69: ...e Module phones Baseline Checklist The Baseline Checklist is a logical list of items that are associated with an active and operational installation These items should be checked BEFORE you attempt to...

Page 70: ...into an active AC outlet and that the power cable is plugged into the unit Verify that the cable between the unit and the Telco line are secure Verify that the Ethernet cable is connected and that th...

Page 71: ...PSTN Port LED Off Self Test Status LED 1 Solid Green Status LED 2 Off PSTN Port LED Off ROM Countdown Status LED 1 Solid Green Status LED 2 Off PSTN Port LED Green Flicker Loading Image Status LED 1...

Page 72: ...oading Firmware Status LED 1 Solid Green after Flicker Status LED 2 Off System firmware load Failed Status LED 1 Green Flashing Status LED 2 Green Flashing Table 6 System Status LEDs Port Status LED A...

Page 73: ...one to the Switch Module you should test the Dial Numbers 1 Connect the Remote Module s telephone line to an analog phone 2 Connect the Switch Module s telephone line to an analog phone also 3 Call th...

Page 74: ...Window 5 From a PC on the remote network make sure that you can reliably ping the Switch Module 6 From a PC on the corporate network make sure you can reliably ping the Remote Module on the remote ne...

Page 75: ...e most common causes of consistent echo on all external calls are analog trunk lines that are out of specification or a problem with the termination within the PBX Most commonly there is an impedance...

Page 76: ...ny issues with voice quality or system performance arise Connect Info This screen will list general connection statistics Certain counts like Lost Signal resync far resync retries and timeouts can ind...

Page 77: ...st all the pertinent system information The information shown here is used to verify software release IP information and system parameters Path Gateway Remote Status System General Info Figure 43 Gene...

Page 78: ...s not available due to problems with the port port LED shows green flicker Check physical connection at the Switch Module Connect rejected The PBX or KTS rejects the connection attempt Verify connect...

Page 79: ...h Gateway Configuration Connect Connecting an 1100A Remote Module to an 1000 Switch Office Module When the installation requires an 1100A Remote module to connect to a 1000 Switch Module the following...

Page 80: ...the remaining digits in the password The 1000 units can only use numerical values for passwords Software Compatibility PBX Type Switch Module Type Software Version EXTender Type Software Version Conn...

Page 81: ...ntain specific information for the Switch Module and Remote Module boot process IP addressing active configuration file firmware for boot The Switch Module saves cbk files to allow it to contact remot...

Page 82: ...nges A message is displayed asking you to confirm that you want to save your changes to the file you selected earlier Type Y es to save the changes to that file N o to discard your changes or S pecify...

Page 83: ...ile system 2 File Upload 3 File Upgrade The Switch Module and Remote Module units use image files with the mab extensions File Management Examining the Flash File System This procedure determines how...

Page 84: ...s the system to be rebooted and this will cause active phones to be taken out of service for a few minutes Path Gateway Remote Utilities Upgrade Default Image Type Y es to make the changes specified a...

Page 85: ...e in use Select a file to delete and press Enter Type Y es to confirm that you want to delete the file Optimizing the Flash File System Optimizing speeds up the subsequent file upload Path Gateway Rem...

Page 86: ...on The following screen is presented Figure 49 FTP session 2 Press Enter at the User prompt 3 At the Password prompt press enter if there is no password If a password has been set enter the password f...

Page 87: ...e proceeding To set up Telnet and FTP see the Switch Module s Advanced IP Parameters Telnet and FTP section and the Remote Module s Advanced IP Parameters Telnet and FTP section within this document P...

Page 88: ...the flash file system For example get 102 168 2 22 user1 pswd1 c EXTender update 3 61 5r1 mab 3 61 5r2 mab 3 Press Enter to download the image file to the unit The file transfer begins and the transf...

Page 89: ...process 4 When you see the message Starting Zmodem Session Hit Ctrl X 5 times to cancel the upload go to the HyperTerminal menu bar and select Transfer and then Send File 5 Browse to the location of...

Page 90: ...r prompt will be displayed on screen similar to the one shown below If this occurs please re start the Upgrade Process Figure 52 Error Message 3 If file verification succeeds you are asked to confirm...

Page 91: ...DRAM 8MB Flash Memory 2MB Interfaces Ethernet RJ 45 10 100Mpbs Half Full Duplex Management Serial RS 232 RJ45 Telephone Custom cable supplied by Citel RJ 45 on the end terminating to the EXTender 4100...

Page 92: ...is connected FCC Part 68 Statement Models E 1100A Equipped with the Analog port this equipment complies with Part 68 of the FCC Rules and the requirement adopted by ACTA of the United States On the p...

Page 93: ...this telephone equipment or for repair or warranty information please contact Citel Technologies at 1 888 454 5828 If the equipment is causing harm to the telephone network the telephone company may...

Page 94: ...ons comme le prescrivent les documents concernant les exigences techniques relatives au mat riel terminal Le Minist re n assure toutefois pas que le mat riel fonctionnera la satisfaction de l utilisat...

Page 95: ...revent potential negative consequences for the environment and human health which could otherwise be caused by inappropriate waste handling of this product This symbol on the equipment indicates that...

Page 96: ...CallMaster V 8410D Avaya Definity Add on Modules XM24 EU24 Avaya Magix 4400 4412D 4400D 4424D 4406D 4424LD Avaya Magix Add on Modules DSS 4450 Table 11 Supported Telephones Definity and Magix Nortel M...

Page 97: ...ortel Norstar BCM4 0 MICS7 1 M7100 M7410 M7208 M7410CT M7308 T7208 M7310 T7316 M7324 T7316E Nortel Norstar Add on Modules ATA2 NT8B29 NT8B41 Table 13 Supported Telephones Nortel Norstar Document Numbe...

Page 98: ...The rate of data transmission based on the number of signal elements or symbols transmitted per second Today most digital signals are characterized in bits per second Binary A numbering system with o...

Page 99: ...ceive instruction i e make a call Digital Phones A telephone that uses signaling rather than pulses as in an analog phone Most PBXs KTSs use digital phones as the user interface Domain Name A domain n...

Page 100: ...P is a way to login to another network device for the purposes of retrieving and or sending files FTP was invented and in wide use long before the advent of the World Wide Web and originally was alway...

Page 101: ...ase When SNMP devices send SNMP messages to the management console it stores information in this file or database The MIB collects and contains information on managed objects N Nodes Devices on a netw...

Page 102: ...ecting remote offices to the corporate PBX or KTS The Remote resides at the remote site RF Radio Frequency electromagnetic radiation which is emitted by electrical circuits carrying rapidly changing s...

Page 103: ...the PBX or KTS TMI The Telephone Management Interface TMI is used to install and configure the Remote Module via phone menus Toll Near Toll The voice quality resulting from the use of a nominal 4 kHz...

Page 104: ...inistrator s Guide 104 Z Zmodem The fastest and most popular file transfer protocol due to its efficiency and crash recovery properties Table 14 Glossary of Terms Document Number M 1100A MUC Version R...

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