EXTender 1100A Switch and Remote Module System Administrator’s
Guide
73
7. Is the Voice Quality acceptable?
Resetting the Port
Try resetting the port on the Switch Module and Remote Module:
8. To reset the telephone ports:
a)
Path:
Gateway (and Remote) ->Utilities->Diagnostics->Reset Port
b) Enter port number ‘1’ or ‘all’ to reset all the port
Below is the complete list of Port Status LEDs:
à
Port
Status
à
LED Status
Port – Valid phone (Remote
Module) or PBX port detected
(Switch Module)
Status LED 1 – Solid Green
Status LED 2 – Solid Green
Port – Valid phone (Remote
Module) or PBX port
not
detected (Switch Module)
Status LED 1 – Green Flicker
Status LED 2 – Green Flicker
Phone EXTended and onhook
Status LED 1 – Green with ‘off’ Blink
Status LED 2 – Green with ‘off’ Blink
Phone EXTended and offhook
Status LED 1 – Green Flashing
Status LED 2 – Green Flashing
Table 7: Port Status LEDs
Test the Telco Connection
If the units are installed properly, but you still cannot connect the remote telephone to the
Switch Module, you should test the Dial Numbers.
1. Connect the Remote Module’s telephone line to an analog phone
2. Connect the Switch Module’s telephone line to an analog phone also
3. Call the Switch Module’s telephone number from the Remote Module’s location.
Confirm that the phone rings and that the voice path is established.
4. Make the necessary changes to the Dialback numbers if required. Reconnect the
analog lines to the Switch and Remote Modules and attempt to connect.
Test the IP Connection
If the units appear to be installed properly, but you still cannot configure the units from a
remote location, you should test the IP connection. This test will not run if the telephone is
off-hook (in an active call).
1. Access the MC.
2. Access the diagnostics menu via Gateway (Remote) ->Utilities->Diagnostics->Test IP
3. Using the default values, select “Begin test.” This test will send voice packets to the
offsite unit and will count the packets as they are sent back.
4. The MC will run the test and, upon its completion, a test results window appears as
shown below.
Document Number: M-1100A-MUC
Version: Rev AG
© Copyright 2008 Citel plc All Rights Reserved
