Canon ME20F-SHN Network Operation Manual Download Page 165

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Appe

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B204 Audio message receive error [warning]



Camera application warning

C211 Camera control command overflow
[warning]



Video warning

V200 Video input warning [warning]



Uploader warning

A120 Resolution of upload destination name
failed [notice]

A121 Connection to upload destination failed
[notice]

A122 Connection to upload destination failed
[notice]

A134 Invalid upload setting (FTP/HTTP
mode) [notice]

A135 Invalid upload setting (FTP PORT/
PASV mode) [notice]

A136 Invalid upload setting (HTTP
notification only/image mode) [notice]

A137 Invalid upload setting (E-mail
notification) [notice]

A138 Invalid upload setting (E-mail
notification authentication mode) [notice]

Description

audio message recv error [%1:%2]
(B204)

Error number

Reason for error

Meaning

Failed to receive audio message.

Description

command queue overflowed (C211)

Meaning

The camera control command queue
overflowed, and some commands
were discarded.

Countermeasure

Allow a longer interval (200 ms) for
sending the camera control command.

Description

video %1 warning - %2 (V200)

Video number

Error number

Meaning

An error that permits recovery of the
video input system was detected.

Countermeasure

Change video size or video quality, or
decrease data size for each JPEG
image.

Description

uploader cannot resolve the server
name (A120)

Meaning

The name of the upload destination
could not be resolved.

Description

uploader cannot connect to the server
(A121)

Meaning

Execution of connect to upload
destination failed.

Description

uploader cannot connect to the server
(A122)

Meaning

The upload destination could not be
connected due to a reason other than
A120 and A121.

Description

ftp/http mode invalid. uploader set
<none> forcibly (A134)

Meaning

The upload mode setting is invalid. The
upload function was forcibly disabled.

Description

ftp port/pasv mode invalid. uploader
set <pasv> forcibly (A135)

Meaning

The PORT/PASV mode setting in
connection with FTP upload is invalid.
The PASV mode was forcibly set.

Description

http notice/image mode invalid.
uploader set <image> forcibly (A136)

Meaning

The notification only/image mode
setting in connection with HTTP upload
is invalid. The image mode was
forcibly set.

Description

mode invalid. uploader set <none>
forcibly (A137)

Meaning

The e-mail notification setting is invalid.
Email notification was forcibly
disabled.

Description

authentication mode invalid. uploader
set <smtp auth> forcibly (A138)

Meaning

The setting for e-mail notification
authentication mode is invalid.
“SMTP_AUTH” was forcibly set.

Summary of Contents for ME20F-SHN

Page 1: ...This User Manual should be read before using the network camera ENGLISH Network Camera Network Operation Guide ...

Page 2: ...coded only 1 for a personal and non commercial purpose or 2 by a video provider licensed under the AT T patents to provide MPEG 4 compliant video No license is granted or implied for any other use for MPEG 4 standard Trademarks Microsoft Windows Internet Explorer Windows Server Surface and ActiveX are trademarks or registered trademarks of Microsoft Corporation in the United States and other count...

Page 3: ...e module or modules you would like to obtain You can obtain the source code for at least three years from the day you purchased this product Please note we may bill you for any costs we incur in providing you the source code ...

Page 4: ...ual screens displayed In the descriptions sample screens connected to a camera are generally used with Windows 10 being used as the operating system and Internet Explorer 11 as the web browser Symbols Used in This Guide Symbols Indicating Safety Precautions This section explains the symbols used in this guide The following symbols used in this guide indicate information for safe use of the product...

Page 5: ...reparing to Install the Camera 17 Step 2 Setting Up the Camera 17 Step 3 Using the Camera Viewers 17 Step 4 Adjusting Advanced Settings According to Its Use 17 Troubleshooting 18 Chapter 2 Camera Setup Installing Software 20 Necessary Software 20 Software Installation 20 Checking Configuring Security Settings 23 Checking Firewall Settings 23 Settings When Using Windows Server 24 Configuring Initia...

Page 6: ...ing Audio 56 Receiving Audio 56 Checking the Status of Event Detection 57 Operating External Device Output 57 Checking the Status of Event Detection 57 Chapter 4 Setting Page How to Use the Setting Page 60 Accessing the Setting Page 60 Common Setting Page Operations 61 Operating the Video Display Area 62 About Each Setting Page 64 Basic Network Configuring Network Settings 67 LAN 67 IPv4 67 IPv6 6...

Page 7: ...educing Data Size by Lowering Video Quality in Specific Areas 92 Specified Area 92 ADSR 93 Video and Audio On screen display Displaying Date Time and Text on the Video 94 Date display 94 Time display 94 Text display 95 Common Settings 95 Video and Audio Privacy Mask Setting Privacy Mask 96 Registering Privacy Masks 96 Changing Deleting a Privacy Mask 97 Video and Audio Audio Setting for the Power ...

Page 8: ...on Criteria Detection Conditions Tab 119 Configuring Operations for Detected Event Tab 129 Checking Event Status 129 Displaying Settings for Detection Areas Detection Lines Non Detection Area and Detection Results Display Options 129 Reducing Effects of Lighting Change Detections Settings 130 Context Menu 130 Event Intelligent Function Shared Operations 132 Configuring Operations for Detected Even...

Page 9: ...Maintenance Backup Restore Saving Restoring Camera Settings 151 Backup Restore 151 Maintenance Update Firmware Updating the Camera Firmware 152 Device Information 152 Update Firmware 152 Maintenance Log Checking Sending Camera Log Information 153 View Logs 153 Log Notifications 153 Chapter 5 Appendix Troubleshooting 156 List of Log Messages 158 Log Messages on the Camera 158 Error Log 158 Warning ...

Page 10: ...10 ...

Page 11: ...Chapter Before Use This chapter explains the camera functions software and operating environment It also describes the flow from preparation and setup through to actual use ...

Page 12: ...examples of what the camera can do via a network In this guide memory card refers to the various types of memory cards that can be used with the camera Functions of the Network Camera Recording to memory card Operation and setting by administrator Operation by guest users Monitoring by intelligent functions Inputting audio Using external devices Monitoring by guards etc Operation from mobile termi...

Page 13: ...mera Software to Install on the Computer The following software can be installed on the computer to be used Note NET Framework 3 5 SP1 when using Internet Explorer 9 or NET Framework 4 5 when using Internet Explorer 10 11 is necessary to use Camera Management Tool and Recorded Video Utility If it is not installed on the computer it will be automatically installed when using the installer P 20 Came...

Page 14: ...d its functions please refer to Recorded Video Utility User Manual The Recorded Video Utility can be installed from the installer Installer name VBToolsInstall exe Additional Software Licenses Sold Separately You can purchase additional software and licenses as necessary Canon H 264 Additional User License AUL VB Additional license for viewing H 264 video with multiple computers via the Viewer or ...

Page 15: ...7 Professional Windows 7 Enterprise Windows 7 Home Premium SP1 32 64 bit Internet Explorer 11 32 64 bit Chrome 61 2 Windows 8 1 Windows 8 1 Pro Windows 8 1 Enterprise 32 64 bit 1 Internet Explorer 11 32 64 bit Chrome 61 2 Windows 10 Pro Windows 10 Enterprise Windows 10 Education Windows 10 Home 32 64 bit Internet Explorer 11 32 64 bit Chrome 61 2 Windows Server 2008 Standard SP2 32 64 bit Internet...

Page 16: ... Must be configured to allow use of JavaScript and web storage For Camera Viewer only cookies must be enabled iPad Pro 12 9 inch iPad Pro 10 5 inch iPhone SE 2 iPhone 7 iPhone 7 Plus 2 iOS 10 3 3 iOS 11 0 2 iOS 10 3 3 iOS 11 0 2 Safari 1 Must be configured to allow use of JavaScript IFRAME html tag and web storage For Camera Viewer only cookies must be enabled Nexus 9 Android 7 1 1 Chrome 61 1 Gal...

Page 17: ...ra Settings P 27 Step 2 Setting Up the Camera Set up the camera to suit the environment it will be used in Setup Guide Step 3 Using the Camera Viewers Operate the camera while viewing the video in the Viewer Camera Viewer P 29 Step 4 Adjusting Advanced Settings According to Its Use Advanced settings can be made in the Settings Menu such as for camera control and security according to how the camer...

Page 18: ...18 Troubleshooting Please refer to Appendix P 155 in case of error messages or problems ...

Page 19: ...Chapter Camera Setup To prepare the camera for use install the necessary software on the computer and configure the initial settings for web browser security and the camera ...

Page 20: ... automatically install the version appropriate for the version of Internet Explorer used on the computer Software Installation Installation Methods The software can be installed together using Easy Installation or you can select which software to install using Custom Installation Installing Software The installation screen is displayed Note If the User Account Control screen is displayed click Yes...

Page 21: ...ftware that will be installed and click Next If you select Custom Installation select the software to be installed and click Next The User License Agreement screen is displayed 3 Select the installation method 4 Confirm or select the software that will be installed ...

Page 22: ...allation starts The Camera Management Tool icon and Recorded Video Utility icon will be displayed on the desktop 5 Read through the user license agreement and click Yes if you accept it 6 Click Exit or Reboot ...

Page 23: ...re Windows Firewall is enabled you may need to add each software as an application allowed to communicate via the firewall Note Even if you do not perform the following steps you can still add each software with the Windows Security Alert dialog box that is displayed when you launch the software Checking Configuring Security Settings 1 Click System and Security Windows Firewall in Control Panel 2 ...

Page 24: ...sary to add the IP address of the camera to the list of trusted sites Note Set the camera IP address with the Camera Management Tool For details please refer to Camera Management Tool User Manual 3 Click Change settings Allow another app 4 Select the software to use such as Camera Management Tool and click Add 1 Click Network and Internet Internet Options in Control Panel ...

Page 25: ...when entering the IP address For example if you enter 192 160 1 all cameras that share the 192 160 1 portion of the address will be added as trusted sites Sound Settings for Using the Audio Functions In Windows Server the sound function is disabled by default To use audio functions with the viewer follow the steps below to enable the sound function 2 Click the Security tab 3 Click Trusted sites Si...

Page 26: ... displayed The Sound dialog box is displayed If no audio device is installed refer to your computer manual 1 Open Control Panel and click Hardware 2 Click Sound 3 Click Yes 4 Click the Playback tab to confirm that an audio device has been installed ...

Page 27: ... to obtain an IP address from the DHCP server Detect the camera using the Camera Management Tool with a DHCP environment or an IPv6 environment However you can access a camera connected to a network environment without a response from the DHCP server by entering a specific IP address 192 168 100 1 in a web browser The Default Settings top page will be displayed After the camera reboots the Setting...

Page 28: ...28 ...

Page 29: ...Chapter Camera Viewer Use the web browser to access the Viewer in the camera to perform camera operations view live video and check the status of events ...

Page 30: ...t Tool directly into a web browser to display the Setting Page of the camera and start the Viewer from the Setting Page Note For details on settings in the Camera Management Tool please refer to Camera Management Tool User Manual The authentication screen for Setting Page will be displayed The Settings Menu is displayed Note You can set Basic Viewer General Default Page to Display Viewer in the se...

Page 31: ...cation screen is displayed and you are prompted to enter a user name and password If you enter the wrong user name or password you will not be able to connect to the camera Enter the correct user name and password and connect to the camera When Basic Viewer Viewer Settings User Authentication on the Setting Page is set to Do not authenticate the authentication screen is not displayed when connecti...

Page 32: ...nnecting to the Viewer and you can use the Viewer as a guest user Guest users cannot perform some operations with the Viewer but you can also switch the user in order to use the Viewer as an administrator or authorized user Important Change the administrator password periodically to enhance system security Do not forget the new password Restore factory default settings if you have forgotten the ad...

Page 33: ...zed users which require user authentication and guest users which do not require authentication The functions that each user can use in the Camera Viewer depend on the privileges assigned to the user P 72 Administrator The user assigned all privileges Access the Viewer using the administrator name and password registered for the administrator account 2 Click Switch Users 3 Enter a user name and pa...

Page 34: ...udio distribution can be set separately In the columns authorized users have higher privileges than guest users Note With the factory default settings authorized users are assigned privileges for camera control With the factory default settings guest users are assigned privileges for camera control video distribution and audio distribution Privilege Privileged Camera Control Camera Control Video D...

Page 35: ...lowing symbols Administrator Privileges Privileged Camera Control or higher privileges Camera Control or higher privileges No Symbol Video Distribution or higher privileges Audio Distribution privileges N L M S T U N 2 3 4 6 7 8 5 13 14 15 16 17 18 20 21 11 9 10 1 18 19 12 A B C D 13 16 14 15 E F G H I L O P Q R J K ...

Page 36: ...moment you clicked the button in the control display area P 54 7 Viewer PTZ Button Starts stops the Viewer PTZ When started the Viewer PTZ panel is shown in the control display area P 50 PTZ pan tilt zoom 8 Digital PTZ Button Starts stops the Digital PTZ When started the Digital PTZ panel is shown in the control display area P 51 9 Close Button Closes the panels shown in the control display area 1...

Page 37: ...ewer Operation Guide 14 Video and Audio Menu Configures the video display size and audio reception of the Viewer E Video Size Select the video reception size and video format from the camera P 41 F H 264 Reception Selects whether to enable or disable H 264 video reception P 41 For guest users H 264 is displayed if Enable is set in Basic Viewer Viewer Settings H 264 for Guest Users on the Setting P...

Page 38: ...ut P 47 K Zoom Speed Displayed when a power zoom lens is attached Select the operation speed for the zoom button P 47 L Focus Sets the camera to focus on the subject P 47 M AE Shift Corrects the exposure according to the brightness of the subject P 47 With Camera Mode set to Av L P M N L M N With Camera Mode set to Auto With Camera Mode set to Manual L O P Q N R With a power zoom lens attached J K...

Page 39: ...put Displays the status of the external device input signal P 57 U Intelligent Function Video Detection Displays the status of video detection by the intelligent function for each detection setting number P 58 17 Information Display Information warning and error messages are displayed P 40 18 Pan Tilt Slider Drag the sliders to pan horizontally or tilt vertically the camera P 46 Slider operations ...

Page 40: ... and descriptions of each function is shown in the Information Display Warning and error messages will also be displayed here if there are problems with camera operations or systems For details on the information displayed please refer to List of Viewer Messages P 171 Information Display ...

Page 41: ... Setting Select the screen size to display the video 4 Max Frame Rate JPEG You can select the maximum frame rate for JPEG video The setting is not selectable when displaying H 264 video in the video display area Displaying in Full Screen Mode You can display the video display area in full screen mode by clicking the Full Screen Mode button in the upper right of the Viewer Changing the Reception Vi...

Page 42: ...display area to the regular view 4 Video and Audio Menu Configures the video display size and audio transmission reception of the Viewer A Video Size Sets the reception video size from the camera P 41 B H 264 Selects whether to enable disable H 264 video reception P 41 C Maximum Frame Rate Selects the maximum frame rate for JPEG video P 41 D Audio Reception Plays stops the received audio and sets ...

Page 43: ... the Setting Page J K E F I H With Camera Camera Settings Camera Mode P 82 set to Tv on the Setting Page G N J K I H E F With Camera Camera Settings Camera Mode P 82 set to Av on the Setting Page L G J K I H E F With Camera Camera Settings Camera Mode P 82 set to AGC on the Setting Page L G N ...

Page 44: ...ion Move the camera angle to the home position P 49 K Obtain Release Camera Control Privileges Obtain and release the camera control privileges P 45 L Iris Specify the iris aperture P 48 M Gain Set the sensitivity to affect brightness P 49 N Shutter Speed Set the shutter speed based on shooting conditions such as the motion or brightness of the subject P 48 O ND Filter Select for usage of the ND f...

Page 45: ...ge status the Obtain Release Camera Control Privileges button appearance changes as follows Operating the Camera Important It is necessary to obtain the camera control privileges to perform the operations and configuration as first described in this section Camera control privileges not obtained Control privileges obtained Appearance Control Privilege Status Explanation Control privileges not obta...

Page 46: ... directly on the slider bar Note The zoom ratio digital zoom ratio is shown in the information display Important Multiple users cannot obtain control privileges simultaneously The Obtain Release Camera Control Privileges button is displayed for authorized users and guest users if Camera Control is selected in Basic User Management User Authority on the Setting Page Administrators can take away cam...

Page 47: ...ject Clicking automatically adjusts the focus once and then switches to the manual mode You can click and hold the Near and Far buttons to adjust the focus in the near and far directions For details on this function please refer to Adjusting the Focus P 81 Setting AE Shift If Camera Camera Settings Camera Mode is set to camera modes other than Manual on the Setting Page P 82 you can adjust the bri...

Page 48: ...gs Shutter Speed on the Setting Page P 83 Adjusting the Iris If Camera Camera Settings Camera Mode is set to Manual Av or AGC on the Setting Page P 82 you can set a desired iris aperture Moving the slider to the right closes the iris and darkens the image Moving the slider to the left opens the iris and brightens the image For details on this function see Camera Camera Settings Iris on the Setting...

Page 49: ... see Camera Camera Settings ND Filter on the Setting Page P 85 Using Presets or the Home Position It is possible to control the camera using a preset or home position registered to the camera in advance When you click the preset selection menu and select a preset from the list that is displayed the camera will be set to the registered setting of the selected preset Clicking the Home Position butto...

Page 50: ...area Initially the preview frame light blue surrounds the entire video The video of the area inside the preview frame is magnified to fill the video display area Viewer PTZ and Digital PTZ Viewer PTZ Digital PTZ Enlarges the specified part of the video transmitted from the camera and then displays it in the viewer Transmits only the cropped part of the entire area that can be captured by the camer...

Page 51: ...e digital zoom ratio the lower the quality of the video Exiting Viewer PTZ The Viewer PTZ exits if you perform one of the following operations Click the Viewer PTZ button to disable it Click the Digital PTZ button to start the Digital PTZ Note You can also perform the following operations to retain the zoomed view of the video display area without exiting the Viewer PTZ while the Viewer PTZ button...

Page 52: ...50 The preview frame size can be set to one of the following five sizes 640 x 360 512 x 288 384 x 216 256 x 144 and 128 x 72 Note The preview frame will move in steps Fine tuned movement is not possible The video of the area inside the manipulated preview frame is magnified to fill the video display area Note The Digital PTZ uses digital zoom so the higher the digital zoom ratio the lower the vide...

Page 53: ...s in advance in Camera Preset Register Preset on the Setting Page P 89 Exiting Digital PTZ The Digital PTZ exits if you perform one of the following operations Click the Digital PTZ button to disable it Click the Viewer PTZ button to start the Viewer PTZ Note You can perform the following operations to continue Digital PTZ while the Digital PTZ button is active purple Click the Close button on the...

Page 54: ...ot button again the image displayed in the Snapshot panel will be updated Note The snapshot is saved as a JPEG file The saved snapshots are the same size as the reception video size Saving Snapshots 1 Click the Snapshot button at the moment you want to capture a still image 2 To save the snapshot right click on the Snapshot panel 3 Click Save picture as in the menu that is displayed 4 Enter the de...

Page 55: ...ay back the video manually recorded to a memory card For details please refer to Recorded Video Utility User Manual Recording Video to a Memory Card 1 If you have not obtained camera control privileges click the Obtain Release Camera Control Privileges button to obtain the privileges 2 Click the Memory Card Recording button Recording Recording while camera control privileges are not obtained Not r...

Page 56: ...ceive audio you must connect the microphone to the camera and specify the type of the microphone from Video and Audio Audio MIC Power P 99 and set Server Audio Server Audio Transmission from the Camera to Enable P 104 on the Setting Page While the icon is active purple audio is constantly received even if you close the Video and Audio menu Receiving Audio 1 In the Video and Audio menu click the Au...

Page 57: ... icon to switch between the active purple inactive gray status Example Output Output active Note To operate External Device Output output it is necessary to obtain camera control privileges Checking the Status of Event Detection 1 External Device Input Displays the input status of the external device set in Event External Device P 107 on the Setting Page When a contact input signal is received fro...

Page 58: ...ject Detection Camera Tampering Detection Passing Detection or Intrusion Detection are triggered the corresponding icon will turn green If a name is entered in Detection Settings Name in Event Intelligent Function on the Setting Page P 119 that name is displayed in Setting 1 Setting 15 Example Setting 1 Video Detection status ON Other settings Video Detection status OFF Note The icon indicating th...

Page 59: ...ll the settings required for using the camera Please configure the settings on the Setting page according to how the camera will be used before you use the camera The Setting Page also provides menus for when the camera is in operation for example camera maintenance ...

Page 60: ...refer to Camera Management Tool User Manual The user authentication window is displayed The Setting Page is displayed Note The Viewer is displayed when Basic Viewer General Default Page is set to Display Viewer in the setting menu P 77 Settings Menu 1 Viewer Button Start the Camera Viewer P 31 2 Language Switch Button Set the language to display on the screen 3 Setting Menus If you click one of th...

Page 61: ...hanged settings and reboot the camera Click Clear to revert to the previous settings Return to the Settings Menu Click Settings Menu at the upper right of each Setting Page to return to the setting menu Important If you open another window or tab to access the camera while an authenticated web page is displayed the authentication information of the displayed web page may be discarded In this case ...

Page 62: ...d using the video display area Note The displayed items will change depending on the Setting Page Other users cannot access the Viewer while video is being displayed on the Setting Page Also video cannot be displayed or configured while the administrator is connected to the Viewer or color bars are being output refer to Setup Guide 1 Video Display Area Camera video is displayed here Use the mouse ...

Page 63: ...he snapshot window and display a still image of the moment you clicked the button P 54 6 Reconnect Button Reconnects to the camera You can use this when not connecting to the camera 7 Screen Resize Button The size of the video display area is switched each time this button is clicked 8 Obtain Release Camera Control Privileges Button Click this to obtain and release the camera control privileges P ...

Page 64: ...thorized users and set privileges for users The settings of this item are the same as those in Security User Management Settings configured on one page are also reflected on the other Date and Time P 73 Camera date and time settings Video P 75 General video settings such as the size and quality of video transmitted from the camera Viewer P 77 Configure the startup authorization and view of the Vie...

Page 65: ...connected to a video server Audio Server P 104 Settings for audio transmission from the camera to the computer RTP Server P 105 Settings for RTP streaming Video and Audio Video P 75 ADSR P 92 ADSR is an abbreviation for Area specific Data Size Reduction Reduces the data size of transmitted H 264 video by reducing the video quality of unspecified area On screen display P 94 Displays the date and ti...

Page 66: ... are also reflected on the other General P 149 Check the device information settings and licenses and reboot and initialize the device etc Backup Restore P 151 Perform backup and restoration Update Firmware P 152 Perform firmware updates Log P 153 Display logs and configure log notification User Page Link to web page customized by the user For information on the User Page contact a Canon Customer ...

Page 67: ... for using IPv4 to connect to the camera The IPv4 address can be assigned by the DHCP server automatically or set manually Basic Network Configuring Network Settings Important If any network settings are changed the camera may become inaccessible from the active web browser In this case a confirmation dialog box will be displayed when you click Apply or Apply and reboot Click OK to apply the new s...

Page 68: ...Pv6 Select this to enable or disable IPv6 Auto RA Select Enable to set an address automatically using RA Router Advertisement network information automatically transmitted from a router Auto DHCPv6 Select Enable to use DHCPv6 to set an address automatically IPv6 Address Manual Enter a fixed IPv6 address if you set the address manually Prefix Length Enter a prefix length if Disable is specified in ...

Page 69: ...ame Server Address Automatically to display the name server address acquired from the DHCP server Name Server Address DHCPv6 Select Use DHCPv6 or Use DHCP DHCPv6 in Set Name Server Address Automatically to display the name server address acquired from the DHCPv6 server Host Name You can register the camera host name in the name server using alphanumeric characters Do not use _ underscore in the ho...

Page 70: ...S This will configure settings for using multicast DNS If you use mDNS the IP address and host name of the camera will be broadcast to other hosts on the network Use mDNS Select this to enable or disable mDNS ...

Page 71: ...d as above for confirmation Authorized User Account Add authorized users User Name Password Confirm Password To add the authorized user enter the user name and password then click Add Enter the user name using alphanumeric characters hyphens and underscores _ Up to 50 authorized users can be added User List Displays a list of added authorized users The order of the list can be changed with the but...

Page 72: ...ileges for authorized users and guest users This setting enables you to set access restrictions for the Camera Viewer P 33 Privileged Camera Control Camera Control Video Distribution Audio Distribution Select the items for granting users privileges An authorized user has higher privileges than a guest user ...

Page 73: ...CP server The acquired NTP server address is displayed in NTP Server DHCP In order to set Use DHCP you must change Network IPv4 IPv4 Address Settings Method to Auto DHCP P 68 Use DHCPv6 The camera time is synchronized with the time of the NTP server at the address acquired from the DHCPv6 server The acquired NTP server address is displayed in NTP Server DHCPv6 In order to set Use DHCPv6 you must c...

Page 74: ... not automatically selected so set it if necessary Note If the NTP server IP address is incorrect or a connection with the NTP server cannot otherwise be established Last Sync Time will not be updated or will be blank Time Zone Select the appropriate time zone When the time zone is changed and Apply is selected the date and time will be automatically changed based on the selected time zone Dayligh...

Page 75: ... video size has been specified by the Viewer Maximum Frame Rate Video Transmission Limit the maximum frame rate per second transmitted to reduce the viewer load Up to 30 frames per second can be set Video Size Memory card Select the size of video when recording to a memory card P 146 Basic Video Setting Video Size and Quality Important The following may occur if video size video quality and target...

Page 76: ...e I Frame Interval sec Select the I frame interval sec for H 264 video H 264 2 Settings for H 264 2 video transmitted from the camera H 264 2 Select Enable to dual stream H 264 video Video Size Bit Rate Control Target Bit Rate kbps Video Quality Frame Rate fps I Frame Interval sec Please refer to each setting in H 264 1 Important When H 264 1 or H 264 2 video is used for memory card recording the ...

Page 77: ...an connect H 264 for Guest Users Set whether guest users may receive H 264 video If you select Enable the H 264 button will be displayed even when a guest user connects to the viewer P 37 If you select Enable the CANON SOFTWARE LICENSE AGREEMENT dialog box is displayed Click Yes to accept the terms of the license agreement Basic Viewer Configuring the Viewer Important Additional H 264 licenses are...

Page 78: ...e refer to Troubleshooting of Button Operation Guide and change the settings System Frequency Select 59 94 Hz for the network distributed video When you change System Frequency System Frame Rate is automatically updated System Frame Rate Select 29 97P for the network distributed video Available setting options vary depending on the value of System Frequency Basic System Setting General Camera Cont...

Page 79: ...ation status If you select Turn On the LED will light up when turning the power on rebooting and during normal use When Turn Off is selected the LED will light for several seconds during startup and then turn off Regardless of the setting the LED will flash when initializing the settings Scan Reverse Select the reversing direction of the video Select the setting suited to the camera installation m...

Page 80: ...name in order to identify the corresponding external input device being connected Device Name Enter the name of the device connected to the external input device terminal External Output Device Enter each device name in order to identify the corresponding external output device being connected Device Name Enter the name of the device connected to the external output device terminal ...

Page 81: ...following procedure enables you to adjust the focus appropriately 1 Select Av in Camera Mode and move the iris slider to the left limit to fully open the aperture The depth of field becomes shallow and you can adjust the focus appropriately 2 To adjust the focus click and hold the Far or Near button in Adjust Focus or click One shot AF 3 When you have finished adjusting the focus change Camera Mod...

Page 82: ...ws the iris making the video darker Moving the slider to the left opens the iris making the video brighter Available aperture values will vary depending on the lens attached To adjust the aperture from the camera you will need to enable automatic adjustment using the controls on the lens Required settings vary depending on the lens Refer to the following table and the instruction manual of the len...

Page 83: ...Balance The camera uses an electronic white balance process to calibrate the picture and produce accurate colors under different lighting conditions There are six methods of setting the white balance Auto The camera constantly adjusts the white balance automatically to achieve an optimal level The camera will adjust the white balance if the light source changes Lens Part used on the lens Setting f...

Page 84: ...ive to infrared light allowing you to shoot in dark locations ND Mode Select Auto or Manual for how the ND filter is adjusted Using the ND filter allows you to open up the aperture to obtain a shallower depth of field even when shooting in bright surroundings Important The white balance settings in the custom picture file R Gain B Gain take precedence over the white balance set with these procedur...

Page 85: ...ngs Alternatively you can use one of the preset custom picture files The following preset custom picture files are protected and cannot be edited Important Depending on the scene the color may change when turning the ND filter on off Setting a custom white balance may be effective in such case P 83 Important When the camera mode is set to Manual changing the light metering mode will not affect the...

Page 86: ...mic range and makes the most of the image sensor characteristics Requires image processing in post production Crisp Img Increases the contrast and saturation to achieve high visibility and color reproduction close to the appearance Normal 1 Standard picture for playback on TV monitors The default setting is Normal 1 Normal 2 Setting suitable for playback on TV monitors Produces brighter highlights...

Page 87: ... Gamma Raises or lowers the lower part of the gamma curve dark areas of the image Changing the value adjusts the gamma curve on the black side within the range of the figure This setting can be adjusted from 50 to 50 Default 0 Note When Gamma is set to Wide DR or Canon Log Black Gamma is not available Knee By compressing the highlights you can prevent parts of the image from being overexposed Note...

Page 88: ...ve in low light conditions When a higher level is selected the noise reduction effect is increased but residual images are more likely to appear When a lower level is selected the noise reduction effect is decreased and resolution is increased but the video file size becomes larger Select a level from 1 lowest level to 12 highest level or select Off to turn the noise reduction off Default Off R Ga...

Page 89: ...a Preset The camera angle and camera settings can be registered as a preset The number of presets you can register are 21 at maximum including the home position The preview frame blue indicates the position currently cropped into the video display area Camera Preset Registering Presets Important Reconfigure the presets if you change the Basic System Installation Conditions Scan Reverse P 79 settin...

Page 90: ...ea The preset is saved in the camera Note Click Clear to discard the settings and restore the settings saved in the camera However note that presets only registered to the preset list by clicking Add are all discarded Deleting a Preset Select the preset to delete in the preset list and click Delete Click Apply to delete the preset from the camera Home home position cannot be deleted Previewing a P...

Page 91: ...Setting Page 4 91 Check the detailed information and click OK ...

Page 92: ...ng to Data Size Reduction Level Specified Area Specify the area where video quality is not to be lowered You can specify up to eight areas with different colored frames The frame for the specified area is displayed on the video display area Video and Audio ADSR Reducing Data Size by Lowering Video Quality in Specific Areas Important Some image scenes and settings for selected areas may not be able...

Page 93: ...mount of applied data reduction ADSR Set the data size reduction of outside areas set with Specified Area Enable in H 264 1 Select Enable to lower video quality of outside areas set with Specified Area in H 264 1 video Enable in H 264 2 Select Enable to lower video quality of outside areas set with Specified Area in H 264 2 video Data Size Reduction Level Set the data size reduction level for the ...

Page 94: ...on screen display settings On screen display settings are not displayed in the video output to the external monitor that is connected using the 3G HD SDI terminal or HDMI OUT terminal Date display Date display Select whether to display the date on the Video Position of date display Select position for date display on the Video Format of date display Select the year month and day display order Time...

Page 95: ...t display Select position for text display on the Video Text string display If Text display is set to Display designated string enter the text string to be displayed in alphanumeric characters Common Settings Color of text Select from eight colors for the text color Background color Select from eight colors for the background color Color depth of text and background Select a color depth combinatio...

Page 96: ... displayed on the privacy mask registration area Video and Audio Privacy Mask Setting Privacy Mask Important Privacy masks are applied to all video transmitted from the camera live video recorded video and video recorded to a memory card Privacy masks are not available in the following situation When the camera is launched immediately after being turned on Intelligent Function detection also works...

Page 97: ...d privacy mask areas are shown in the video display area and the privacy mask registration area Changing Deleting a Privacy Mask Privacy Mask Registration Area This shows the positions of privacy mask areas in the entire area that can be captured by the camera 2 Set the size and position for the preview frame in the video display area 3 Set Mask area to Enable 4 Change the color for the privacy ma...

Page 98: ...to display Click the privacy mark area shown in the video display area Move the preview frame by dragging it and change its size by dragging the handles positioned on its four sides Note To discard changes and restore settings saved to the camera click Clear However note that mask area settings that have not been saved in the camera by clicking Apply are all discarded The changed privacy mask area...

Page 99: ...wer functionality Video and Audio Audio Setting for the Power of Microphone Caution When using a microphone change the MIC Power setting to suit the specifications of the microphone Selecting Enable condenser microphone for a microphone without plug in power functionality may damage the camera and or microphone Be sure to configure the setting correctly The following settings can be configured her...

Page 100: ... RFC1213 Use SNMP v1 and v2c If you select Enable you can use SNMP v1 and v2c to browse the camera information from an SNMP manager Server Server HTTP SNMP and FTP Server Settings Important If the setting of HTTP Port or HTTPS Port is changed and the camera may become inaccessible from the active web browser a confirmation dialog box will be displayed Click OK to apply the new setting If you reboo...

Page 101: ...ty Level Select the security level to use for SNMP v3 Authentication Algorithm If you selected Authentication but no encryption or Authentication and encryption for Security Level select the authentication algorithm Authentication Password If you selected Authentication but no encryption or Authentication and encryption for Security Level set the authentication password Encryption Algorithm If you...

Page 102: ...102 WS Security Check Time on Authentication Select whether to check the time information of data transmitted by the client ...

Page 103: ...rators can queue for camera control Maximum Connection Time sec Enter the maximum time in seconds during which an individual client can connect to the camera If set to 0 the connection time is unlimited Camera Control Time sec Enter the maximum time Camera Viewer can retain camera control privileges Server Video Server Video Transmission Settings Important When there are many clients or they are c...

Page 104: ...tributed to up to 30 clients However when there are many clients or they are connected to the camera over an SSL TLS connection the video frame rate may slow down and the sound may drop out if audio reception from the camera is enabled The video and audio may not be synchronized The audio may be temporarily interrupted depending on the performance of the computer and the network environment The au...

Page 105: ...om 224 0 0 0 to 239 255 255 255 IPv6 Address starting with ff00 8 Set IPv4 to 0 0 0 0 and IPv6 to 0 to disable multicast Multicast Port Enter the multicast port number for audio transmission If set to 0 multicast is disabled Multicast TTL Enter the effective range for multicast transmission If set to 0 multicast is disabled The TTL Time To Live representing the effective range for multicast transm...

Page 106: ...er pass through the router and be transmitted For example if TTL is set to 1 multicast transmission is confined to the local segment only and cannot pass through the router to be transmitted Audio Transmission Select whether to use audio transmission for RTP streaming Note RTP Streaming URL rtsp IP Address Port Number rtpstream config1 to 5 r u m r u m is optional and can be omitted If specified s...

Page 107: ...event occurs when the output terminal connection closes Active Output Format Select the output format when the external device output is active Pulse Output Time sec Enter the output duration time sec when Active Output Format is set to Pulse External Device Input You can set the operation to be performed when an event is triggered by input from an external device Event External Device External De...

Page 108: ...set to Enable If Enable is set Video Record will be executed according to their settings during the active event Preset If you specify a preset the camera angle will automatically move to the preset location when an external device input event is triggered It is necessary to set presets beforehand with Camera Preset P 89 Video Record Select whether to record video depending on the event If you sel...

Page 109: ...tart time End Time When 24 Hour Continuous Settings is set to Disable enter the end time of the timer event in the 24 hour format Repeat Interval Select a repeat interval for timer events The timer event will be triggered at the selected intervals Operation Set the operations to be performed when timer events are triggered Start Time Preset When 24 Hour Continuous Settings is set to Disable and yo...

Page 110: ...frared mode at the start time and to normal capture at the end time Repeat Interval is not supported Important If you set Start Time and End Time and select a preset with Start Time Preset the infrared setting of Infrared P 84 registered in Camera Preset is given priority Therefore even if you set Infrared Switching to Switch to Normal Capture or Switch to Infrared the Infrared Switching setting w...

Page 111: ...This Camera The Intelligent Function is not suitable for applications where high reliability is required If constant and maximum reliability is required for surveillance it is not recommended that you use this function Canon shall assume no liability for any accident loss or other undesirable outcomes resulting from Intelligent Function operations Camera Viewer Camera Network Moving Object Detecti...

Page 112: ...being disrupted This can be used to detect when the camera orientation is changed or the video display is obscured with spray etc Camera tampering detection is triggered when an area exceeding a specified ratio of change is continuously altered Background Video Generated Object abandoned Change in Designated Area Analysis Abandoned Object Detected The object is abandoned and detection begins after...

Page 113: ...med while the Intelligent Function is restarting If the camera is operated while configuring or using the Intelligent Function Restarting intelligent function Please wait is displayed and the Intelligent Function will restart If the display switches the infrared setting Restarting intelligent function Please wait is shown and intelligent function will restart If ND Mode is set to Auto and the ND f...

Page 114: ... not be detected Partial or entire changes in brightness on the screen may trigger detection When there are multiple overlapping objects there may be a change in detection For example objects passing may either not be detected or the timing of detection may be incorrect When there are large numbers of objects in the scene objects may not be properly detected ...

Page 115: ...d non detection area as necessary Configuring the Detection Area The following are the basic steps for configuring a detection area For details on settings for each type of detection please refer to Configuring Detection Criteria Detection Conditions Tab P 119 Event Intelligent Function Video Detection The following settings can be configured here Detection Settings List Non detection Area Setting...

Page 116: ...cessary P 119 To delete detection area settings select the detection area settings to delete and click Delete in Detection Settings List Set criteria in the video display area or Detection Conditions tab P 119 The detection criteria differ according to the detection type Set which operations to carry out for video detection in the Event tab P 132 3 Click OK 4 Configure the detection criteria 5 Con...

Page 117: ...ut Output menu in the Camera Viewer P 57 Setting a Non Detection Area You can set an area where changes are not detected to prevent mis detection and non detection The non detection area settings added in Non Detection Settings are displayed and the Enable non detection area checkbox is selected 8 Check the detection result Important The non detection area set in the non detection area settings is...

Page 118: ... characters as necessary The non detection area is shown in the video display area in black The display color cannot be selected The settings are saved in the camera Note Click Clear to discard the settings and restore the settings saved in the camera However note that non detection areas only added to the non detection areas by clicking Add are all discarded The status of the specified non detect...

Page 119: ...g resizing or changing the shape of the rectangle that is shown in the video display area Drag the area to move it and drag the vertices to resize it Using Polygonal Click the video display area to place a vertex for the polygon at the clicked position Place the vertices in order then either click the first vertex again or double click the last vertex to set the polygon detection area Important Ma...

Page 120: ...on Set the area you want to detect a moving object in as a detection area This determines how large the moving object must be in relation to the detection area you set in step 2 for motion detection to be triggered When the setting values or slider is changed an indicator representing the object size is shown for one second in the center of the video display area allowing you to check the size rat...

Page 121: ... for Moving Object Detection How to Configure Abandoned Object Detection Set the area you want to detect an abandoned object in as a detection area This determines how large the abandoned object must be in the detection area you set in step 2 to detect as an abandoned object When the setting values or slider is changed an indicator representing the object size is shown for one second in Object Siz...

Page 122: ...n Set an area around the target objects for Removed Object Detection The following methods are available for configuring removed object detection Setting a broad area for detecting the removal of objects Specifying the profile lines of objects for removal detection If you cannot detect the intended objects using one of these methods use the other method Setting a Broad Area for Detecting Removed O...

Page 123: ...ded for triggering detection in Object Size 4 Configure Duration Sec for time required for an object to be detected as a removed object 5 Click Apply Important A removed object may not be detected in the following cases When long and thin objects are removed When the same object is placed continuously and some of the objects are removed When objects of the same shape are placed together and some o...

Page 124: ... the same color as the detection area to indicate that something has been detected If removed object detection is set in Specify a profile and detect the following occurs As long as Duration Sec is not exceeded profile lines are white When Duration Sec is exceeded profile lines take on the same color as the detection area indicating that an object has been removed How to Configure Camera Tampering...

Page 125: ...ines If an object is smaller than Change Ratio its profile lines are white If the obscured area in the video exceeds Change Ratio profile lines take on the same color as the detection area indicating that the camera has detected tampering Note Detection will not be possible for three seconds after the change ratio for camera tampering detection is changed or when switching to camera tampering dete...

Page 126: ... configure a polygonal detection line with a maximum of 32 vertices Click any of the set vertices The detection line is determined Note Even after configuring a detection line you can drag each vertex to change the shape of the detection line and the lines between vertices to move the entire detection line Click Clear Line to delete a detection line 1 Follow the steps below to configure the passin...

Page 127: ...tection All moving objects detected are displayed with white profile lines When the Decision Point of a moving object that meets the Object Size setting crosses a detection line in the direction specified in Passing Direction the profile line changes to the same color as the detection line and the status becomes detected Notification of a passing detection event occurs only when the decision line ...

Page 128: ...setting Detection Status for Intrusion Detection All moving objects detected are displayed with profile lines 1 In the video display area draw the area in which you would like to detect intruding objects P 119 2 Configure Duration Sec for the time required for an object to enter a detection area and be detected as an intrusion 3 In Decision Point select the point of a moving object that will be us...

Page 129: ...ng detection passing detection and intrusion detection detects something the event icon in that row turns green The detection status of video detection can also be checked in the Event and Input Output menu of the Camera Viewer P 58 No 1 Video Detection Status is ON No 2 and 3 Video Detection Status is OFF Displaying Settings for Detection Areas Detection Lines Non Detection Area and Detection Res...

Page 130: ...ed Disable No non detection areas are displayed Reducing Effects of Lighting Change Detections Settings The Intelligent Function may not work when the entire screen is exposed to sudden changes in brightness for example when indoor lights are turned on or off Changing the detection settings may reduce this effect The settings are saved and the Intelligent Function restarts Context Menu Right click...

Page 131: ...tection setting to the clipboard The detection settings name and display color are not copied Paste detection condition settings Paste the copied detection criteria from the clipboard to the detection setting being configured Pasting is possible only if the source and the target are the same detection type Copy event settings Copy the event settings of the selected detection setting to the clipboa...

Page 132: ...ming specified in 1 Memory Card P 146 must be set in advance 3 External Device Output Operations External Device Output for ON Event Select this to start or pause output to an external device when the mode becomes detected and to select the operation active or inactive External Device Output for OFF Event Select this to start or pause output to an external device when detected mode ends and to sel...

Page 133: ...Setting Page 4 133 Important It takes several tens of seconds for the Intelligent Function to restart No detection is performed while restarting ...

Page 134: ...n switched to the infrared mode Note It is necessary to set presets beforehand with Camera Preset P 89 You can set the timing for event triggered infrared switching in Infrared Switching in External Device Input P 107 or Timer P 109 Event Infrared Switching Executing Presets When Switching Infrared Mode Important When the user has camera control privileges the presets for Preset when Switching to ...

Page 135: ...ess Subnet Network Address Subnet Enter IPv4 addresses into the list and select Yes or No for access for each address You can specify the subnet to set access restrictions by network or host If set to No access to all ports is blocked Security Host Access Restrictions Setting Access Restrictions Important To prohibit access via a proxy server in HTTP connection a proxy server address must be set I...

Page 136: ...estrictions Default Policy Select whether to allow or block access from IPv6 addresses that have not been specified in Prefix Prefix Length Prefix Prefix Length Enter IPv6 addresses prefixes into the list and select Yes or No for access for each address You can specify the prefix length to set access restriction by network or host If set to No access to all ports is blocked ...

Page 137: ...166 1 alpha 2 country code State Province ST Locality L Organization O Organizational Unit OU Common Name CN Enter state province name locality organization name organizational unit and common name in alphanumeric characters spaces or printable characters Enter an FQDN format host name etc to set the common name required Validity Period Start Date Validity Period End Date Set the validity period o...

Page 138: ...annot be deleted Set HTTPS Connection Policy to HTTP before deleting a certificate The deletion will take effect after rebooting Delete Intermediate Certificate Click Exec to delete the intermediate certificate along with the cross root certificate However if SSL TLS communications are enabled the certificate cannot be deleted Set HTTPS Connection Policy to HTTP before deleting a certificate The d...

Page 139: ...lled on the camera a dialog box may be displayed indicating that the web browser has accepted the certificate and a connection can be made If the dialog box is not displayed register the CA certificate in the web browser Important Even if you set SSL TLS communication here SSL TLS communication is not performed unless you install a certificate Video distribution performance decreases when performi...

Page 140: ...ation Password Enter the required password for authentication This is displayed only when Authentication Method is set to EAP MD5 EAP TTLS or EAP PEAP Certificate Information This is displayed only when Authentication Method is set to EAP TLS EAP TTLS or EAP PEAP CA Certificate Status If no CA certificate is installed Not Installed is displayed If a CA certificate is installed the validity period ...

Page 141: ...d is set to EAP TLS Client Private Key Password Enter the password for the client private key Required when a password has been configured for the private key This is displayed only when Authentication Method is set to EAP TLS Delete Certificate Deletes all installed CA certificates client certificates and client private keys Only CA Certificate is displayed when Authentication Method is set to EA...

Page 142: ... Method set to Manual in Basic Network IPv4 For IPv6 addresses use addresses set with IPv6 Address Manual in Basic Network IPv6 If the IPsec setting is changed and the camera may become inaccessible from the active web browser a confirmation dialog box will be displayed Click OK to apply the new settings If you reboot the camera and cannot connect to the camera from the web browser any available U...

Page 143: ... to 5 IP security can be specified through auto key exchange or manual setting with up to five communicating devices Auto Key Exchange Note If auto key exchange is used it will take approximately 5 to 10 seconds before communication with the camera starts IPsec Set Select which IPsec sets the camera will use IPv4 IPv6 or neither IPsec Mode Select the IPsec mode Destination IPv4 Address Destination...

Page 144: ...ation algorithm supported by the device to connect to If ESP is used alone No Authentication cannot be selected SA ESP Encryption Key outbound Enter the SA encryption key for outbound If AES 3DES or DES was selected in SA ESP Encryption Algorithm set a 128 bit 192 bit or 64 bit hexadecimal number respectively This item need not be set if NULL was selected SA ESP Authentication Key outbound Enter t...

Page 145: ...lected in SA AH Authentication Algorithm set a 160 bit or 128 bit hexadecimal number respectively SA AH SPI outbound Enter the SA SPI value for outbound Set a desired value in the range of 256 to 4294967295 SA AH Authentication Key inbound Enter the SA authentication key for inbound If HMAC_SHA1_96 or HMAC_MD5_96 was selected in SA AH Authentication Algorithm set a 160 bit or 128 bit hexadecimal n...

Page 146: ...first time format the memory card after inserting it into the camera P 147 Memory Card Operations The setting items will change depending on the memory card status unmounted mounted The memory card will be automatically mounted when you insert it into the memory card slot It will also be automatically mounted if it has been inserted in the memory card slot when the camera starts up Mount Unmount C...

Page 147: ... 264 1 or H 264 2 in Video Format Depending on conditions however saving the set number of frames or seconds may not be possible Overwrite videos Select whether to allow overwriting data when the available space on the memory card becomes too low while recording video to a memory card due to an event being triggered If you select Enable videos recorded due to an event timer or ONVIF will be overwr...

Page 148: ...deo management information Normal This status indicates that video management information is normal Video Management Information Recreation Required This status indicates that management files are corrupted or not consistent with saved video files It is necessary to click Exec in Recreate Video Management Information to recreate the management file If the management files are not recreated even wh...

Page 149: ...Current Settings Display a list of current settings for the Setting Page View License Display information on the third party software licenses Reboot Reboot the camera Initialization Initialize the camera Network Settings If you set this to Save the following settings are retained when initializing Administrator Name Maintenance General Displaying Camera Device Information and Perform Maintenance ...

Page 150: ...amera Use the Camera Management Tool to configure the initial settings Restore Default Settings The initial settings are restored according to the selection in Network Settings after rebooting Note It is recommended that you back up each current setting before you click Exec in Restore Default Settings The camera can also be restored to factory default settings using the reset switch Note however ...

Page 151: ...the password to use when backing up and restoring This is the password for encrypting the backup data itself When restoring from encrypted backup data enter the password set when backing up Note The settings are not restored if the password set when backing up and the password set when restoring do not match Maintenance Backup Restore Saving Restoring Camera Settings Caution You must not turn off ...

Page 152: ...ngs NTP Server HTTP Server Host Access Restrictions Time Zone Certificates Private Key IPsec Update Firmware Click Browse specify a firmware file for update and click Exec When the confirmation message is displayed click OK to start the firmware update The camera is rebooted after the firmware is updated Maintenance Update Firmware Updating the Camera Firmware Caution You must not turn off the cam...

Page 153: ...sages please refer to Log Messages on the Camera P 158 Mail Server Name Enter the host name or IP address of the SMTP server Mail Server Port Enter the port number for the SMTP server factory default setting is 25 Sender From Enter the e mail address of the sender Recipient To Enter the e mail address of the recipient Authentication Select an authentication method suited to the destination SMTP se...

Page 154: ...numeric characters Log Notification Test Clicking Exec initiates an e mail notification test based on the settings currently entered If something other than None is selected for Authentication click Exec before clicking Apply after entering the Password ...

Page 155: ... provides supplementary information on camera functions and explains the measures to take when trouble occurs or a message is displayed during camera use It also explains how to reset the camera to the factory default setting state ...

Page 156: ...tion of User Name Password and certificates match the rules of the network to connect to Configure to exclude the camera or the software where the problem occurred in your security software The Camera Viewer will not launch If the message Your web browser is not supported is displayed use Internet Explorer 9 or greater or a version of Chrome that is guaranteed to operate If the message JavaScript ...

Page 157: ...ed sites Configure to exclude the camera or the software where the problem occurred in your security software The camera cannot be controlled If you connect the Camera Viewer as an administrator you will have exclusive possession of the camera control privileges If you connect to the Viewer as an authorized user or guest user you cannot control the camera unless the administrator releases camera c...

Page 158: ...an t update system settings S302 Meaning An error generated while the system was saving a setting Setting could not be saved Countermeasure Provide enough memory space by deleting unnecessary files in the user memory area etc Description Can t update files of system settings S303 Meaning An error generated while the system was saving a setting Setting could not be saved Countermeasure Provide enou...

Page 159: ... speed has been considerably lowered Countermeasure If the problem persists after rebooting the fan may be faulty Arrange for servicing Description The camera s internal temperature has risen to a predetermined level S340 Meaning The camera s internal temperature is unnecessarily high Countermeasure Turn off the camera and wait until the temperature has decreased If the problem persists arrange fo...

Page 160: ...or 1 S414 1 Error number Meaning An error occurred in the initialization of the serial communication service Countermeasure If the problem persists after rebooting the camera is faulty Arrange for servicing Description external io controller is broken S420 Meaning The external IO controller has failed Countermeasure The external IO controller firmware must be updated If the problem persists after ...

Page 161: ...failure 2 3 V400 1 Video number 2 Process description 3 Error details Meaning The video input function was stopped because the video input system could not be initialized Countermeasure If the problem persists after rebooting the camera is faulty Arrange for servicing Description video 1 command error 2 3 V401 1 Video number 2 Process description 3 Error details Meaning The video input function wa...

Page 162: ...1 can not remove M302 1 Name of removed file Meaning The invalid file could not be removed Description Can not open directory 1 M303 1 Directory name Meaning Could not open directory to be processed Description Fail updating management file 1 M304 1 Management information identification number Meaning Process to recreate management information failed Description write error 1 2 M305 1 Video file p...

Page 163: ...ed from client Description RTSP Error error_code 500 Internal Server Error R305 Meaning An RTSP processing error occurred Description 1 warning detected 2 S220 1 PAN TILT 2 Warning details Meaning An error occurred during operation or stopping of PAN TILT Countermeasure Check that the camera is not touching the dome etc Description fan 1 speed is too slow S230 1 Fan number Meaning Detected that th...

Page 164: ...B101 1 Client host s IP address 2 Unusual type 400 404 Meaning Refused due to command error 400 and parameter error 404 Description 1 request denied 2 B102 1 Client host IP address 2 Denial type 41 43 Meaning Client connection was denied due to an authentication error 41 time specification error 42 insufficient resource 43 specification of unsupported codec 45 specification of unpermitted user lev...

Page 165: ...Countermeasure Change video size or video quality or decrease data size for each JPEG image Description uploader cannot resolve the server name A120 Meaning The name of the upload destination could not be resolved Description uploader cannot connect to the server A121 Meaning Execution of connect to upload destination failed Description uploader cannot connect to the server A122 Meaning The upload...

Page 166: ...te for upload Description Readonly filesystem M201 Meaning A write protected memory card is inserted Description There is not available space M203 Meaning Insufficient memory card capacity Description Invalid file 1 was removed M204 1 Name of removed file Meaning An invalid file was removed Description 1 checking management file M205 1 Start Finish Meaning The memory card may have been removed wit...

Page 167: ...f maximum RTP sessions has passed the limit Meaning RTSP connection has failed Description starting paramd S001 Meaning Parameter management module started Description Updated system settings S002 Meaning Settings not requiring rebooting were changed Description starting event S010 Meaning The event service was started Description shutdown event S011 Meaning The event service was shut down Descrip...

Page 168: ...rio Priority W030 1 W WebView session V Session less video client N Session less event client 2 Connect Disconnect Meaning The camera server client was connected or disconnected Description 1 host Host user User video jpg h264 Number of frames W031 1 W WebView session V Session less video client Meaning When a client disconnected the total data that was sent to the client is displayed in number of...

Page 169: ...ing The uploader was started or stopped Description uploader mail normal 1 test 2 A040 1 Number of normal uploads 2 Number of test uploads Meaning Shows the number of uploads executed Description uploader ftp normal 1 test 2 A041 1 Number of normal uploads 2 Number of test uploads Meaning Shows the number of uploads executed Description uploader http normal 1 test 2 A042 1 Number of normal uploads...

Page 170: ...sessions 3 V 4 A 5 M 6 BC 7 R004 1 Client IP address 2 Profile name of requested TEARDOWN 3 Total number of client sessions 4 Total distribution count of Video stream 5 Total distribution count of Audio stream 6 Total distribution count of Metadata stream 7 Total distribution count of AudioBackChannel Meaning RTSP TEARDOWN request was received Description start multicast profile 1 num_of_sessions ...

Page 171: ...ry card capacity An attempt was made to manually record to a memory card with insufficient capacity Recording to memory card is not allowed Recording to the memory card failed because Memory Card Operations Operation Settings was not set to Save Logs and Videos You cannot control the camera unless you exit Digital PTZ and Viewer PTZ The video display area was clicked with the Digital PTZ or Viewer...

Page 172: ...t use One shot AF because the shutter speed is too slow You clicked when Camera Camera Settings Camera Mode was set to Manual Tv or AGC and also Camera Camera Settings Shutter Speed was set to 1 7 or slower Cannot display video because color bars are being output You started the Camera Viewer with color bars being output Color bars began to be output while the camera was connected Cannot control N...

Page 173: ...gs from a Web Browser Use Maintenance General Initialization Network Settings Do not save on the Setting Page P 149 Restoring Factory Default Settings with the Reset Switch on the Camera If you have forgotten or do not know the IP address of the camera or your Administrator password you cannot operate the camera via the network In this case press the reset switch to reset the camera For informatio...

Page 174: ...d User Audio Distribution Yes Guest User Audio Distribution Yes Current Date and Time Settings Settings Method Set manually Set NTP Server Settings Automatically Disable NTP Server Synchronization Interval minutes 5 Last Sync Time Time Zone GMT 09 00 Osaka Sapporo Tokyo Daylight Saving Time Disable JPEG Video Quality 480 x 270 6 Video Quality 960 x 540 6 Video Quality 1920 x 1080 6 Video Quality D...

Page 175: ... Flicker Reduction Disable Custom Picture Crisp Img Custom Picture Base Custom Picture Gamma Normal 1 Master Pedestal 0 Master Black Red 0 Item Setting Master Black Blue 0 Black Gamma 0 Knee On Knee Slope 0 Knee Point 95 Sharpness 0 Noise Reduction Off R Gain 0 B Gain 0 Register Preset Digital PTZ Position Register Camera Settings Do Not Register Preset Name preset 1 Show in Viewers Enable Specifi...

Page 176: ...Detection Disable RTP Server RTP Enable RTSP Authentication Method Digest Authentication RTSP Port 554 Audio Multicast Item Setting Multicast Address 0 0 0 0 Multicast Port 0 Multicast TTL 1 RTP Stream 1 Video Size 480 x 270 JPEG Frame Rate 5 Multicast Address 0 0 0 0 Multicast Port 0 Multicast TTL 1 Audio Transmission Disable RTP Stream 2 Video Size 480 x 270 JPEG Frame Rate 10 Multicast Address ...

Page 177: ... Timer Event Disable 24 Hour Continuous Settings Disable Start Time 00 00 End Time 00 00 Repeat Interval None Operation Start Time Preset None Video Record Disable Item Setting External Device Output Disable Timer 4 Timer Event Disable 24 Hour Continuous Settings Disable Start Time 00 00 End Time 00 00 Repeat Interval None Operation Start Time Preset None Video Record Disable External Device Outpu...

Page 178: ...xchange Settings IPsec SA Encryption Algorithm AES 3DES IPsec SA Authentication Algorithm HMAC_SHA1_96 IPsec SA Validity Period min 480 ISAKMP SA Encryption Algorithm AES 3DES ISAKMP SA Authentication Algorithm SHA1 DH Group Group 14 Group 5 Group 2 ISAKMP SA Validity Period min 480 IPsec Set 1 IPsec Set Disable IPsec Mode Tunnel Mode Destination IPv4 Address Destination IPv6 Address Source IPv4 A...

Page 179: ...tination Prefix Length 16 IKE Pre Shared Key SA ESP Encryption Algorithm AES SA ESP Authentication Algorithm HMAC_SHA1_96 Item Setting SA ESP Encryption Key outbound SA ESP Authentication Key outbound SA ESP SPI outbound SA ESP Encryption Key inbound SA ESP Authentication Key inbound SA ESP SPI inbound SA AH Authentication Algorithm HMAC_SHA1_96 SA AH Authentication Key outbound SA AH SPI outbound...

Page 180: ...ntication Algorithm HMAC_SHA1_96 SA AH Authentication Key outbound SA AH SPI outbound SA AH Authentication Key inbound SA AH SPI inbound Memory Card Operations Operation Settings Save Logs and Videos Video Format JPEG Pre event Buffer number of frames 0 Post event Buffer number of frames 0 Pre event Buffer sec 0 Post event Buffer sec 0 Overwrite videos Enable Auto Video Delete Disable Days Saved 3...

Page 181: ...Camera Management Tool 13 Camera Mode 82 Camera Name 78 Camera Operation AE Shift 47 Focus 47 Zoom 47 Zoom Speed 47 Camera Tampering Detection 112 124 Camera Viewer 29 30 Certificate Information 140 Certificate Management 138 141 Client Certificate 140 Control Privileges 45 Current Settings 149 Custom Installation 21 Custom Picture 85 86 D Data Size Reduction Level 93 Date 73 Daylight Saving Time ...

Page 182: ...ation 149 Installation 20 Intelligent Function Detections Settings 130 Display Options 129 Event 132 Restart 132 Video Detection 115 Intrusion Detection 113 128 IPsec 142 IPv4 67 IPv4 Address 68 IPv6 68 Iris 48 82 Iris Increment 82 J JPEG 41 75 K Knee 87 L LAN 67 Language Switch Button 60 LED 79 License 149 Light Metering 85 Log 153 Log Messages 158 M Main Language 37 Mobile Camera Viewer 37 Setti...

Page 183: ...ideo Utility 14 55 Recording Manually 55 Recording to a Memory Card 55 Removed Object Detection 112 122 Reset Switch 173 Restore 151 Restore Default Settings 150 Restore Settings 151 RTP 105 RTSP 105 S Scan Reverse 79 Self Signed Certificate 137 Setting Menus 60 64 Setting Page 59 Sharpness 88 Shutter Speed 48 83 Snapshot 54 63 SNMP Server 100 SSL TLS Certificate 137 Still Image 54 Subnet Mask 68 ...

Page 184: ...gement Information 147 Video Quality 75 76 Video Record 108 109 Video Saving 148 Video Server 103 Video Size 41 75 106 Viewer Camera Viewer 13 29 Mobile Camera Viewer 13 Viewer Message 171 Viewer PTZ 50 Voice Activity Detection 104 Volume 56 W Warning Message 171 White Balance 83 WS Security 102 Z Zoom 46 47 ...

Page 185: ...BIE 7220 000 CANON INC 2017 ...

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