#829
The received data exceeds the maximum receivable size.
●
In fax reception, the machine deletes the data for page 1,000 onwards and either prints the first 999 pages
or holds them in memory. Get the sender to resend page 1,000 onwards.
●
In I-Fax reception, the machine cannot receive the e-mail if its size exceeds 24 MB. Ask the sender to
reduce the size of the e-mail down to under 24 MB and try resending.
#839
A user name and password that are used for SMTP authentication are not set correctly.
●
Set the user name and password correctly.
Specifying E-Mail Settings(P. 327)
Configuring E-Mail/I-Fax Communication Settings(P. 86)
#841
When sending an e-mail/I-Fax, an encryption algorithm that is common to the mail server is not present.
●
Clear the [Use TLS for SMTP]/[Use TLS for POP] check box.
Configuring E-Mail/I-Fax Communication Settings(P. 86)
●
Add the common encryption algorithm to the mail server settings.
A TLS server certificate verification error has occurred during communication with the SMTP server.
●
Check that the CA certificate that signed the TLS server certificate on the SMTP server side is registered to
the machine by using the Remote UI.
●
Check that the TLS server certificate on the SMTP server side is valid.
●
Check that the TLS server certificate is not a self-signed one.
#844
TLS encrypted communication to a POP3 server failed when sending an e-mail with POP before SMTP.
●
Check the TLS encrypted communication settings in the POP3 server.
●
Clear the [Use TLS for POP] check box. If the problem persists, clear the [Use POP Authentication Before
Sending] check box, and set the communication setting to a setting other than POP before SMTP.
Configuring E-Mail/I-Fax Communication Settings(P. 86)
When verifying a TLS server certificate to communicate to the POP3 server, a verification error occurred.
●
Check that the CA certificate that signed the TLS server certificate on the POP3 server side is registered to
the machine by using the Remote UI.
●
Check that the TLS server certificate on the POP3 server side is valid.
●
Check that the TLS server certificate is not a self-signed certificate.
Troubleshooting
693
Summary of Contents for imageRUNNER C3125i
Page 1: ...imageRUNNER C3125i User s Guide USRMA 4602 00 2019 12 en Copyright CANON INC 2019...
Page 85: ...Menu Preferences Network Device Settings Management On Setting Up 76...
Page 117: ...LINKS Loading Paper in the Paper Drawer P 138 Optional Equipment P 764 Basic Operations 108...
Page 163: ...Landscape orientation paper The printing results Basic Operations 154...
Page 185: ...5 Select Apply LINKS Basic Operation P 123 Basic Operations 176...
Page 207: ...Start Use this button to start copying Copying 198...
Page 221: ...LINKS Basic Copy Operations P 199 Copying 212...
Page 234: ...Sending and Receiving Faxes via the Internet Using Internet Fax I Fax P 257 Faxing 225...
Page 296: ...LINKS Store Access Files P 577 Printing 287...
Page 338: ...LINKS Checking Status and Log for Scanned Originals P 311 Scanning 329...
Page 341: ...LINKS Using ScanGear MF P 333 Scanning 332...
Page 370: ...5 Specify the destination 6 Click Fax Fax sending starts Linking with Mobile Devices 361...
Page 455: ...5 Click Edit 6 Specify the required settings 7 Click OK Managing the Machine 446...
Page 585: ...Only When Error Occurs Setting Menu List 576...
Page 651: ...5 Select Apply Maintenance 642...
Page 749: ...Appendix 740...
Page 802: ...Appendix 793...
