Canon imageRUNNER ADVANCE C5500 Series, Service Manual, Page: 657 / 1331

04-0002 - Cassette 2 Lifter error
A. Operation / B. Cause /
C. Remedy
Cause: Error in the Lifter Motor or Lifter Sensor
Detection condition/timing: When failure of the Cassette Lifter was detected
When rising of the lifter was not completed (the Paper Surface Sensor was not turned ON) within
the specified period of time after the start of rising
Movement/symptom: While failure has occurred (an alarm has occurred), the target paper source
cannot be used because it is in no paper state.
Measures:
While the Cassette 2 is removed, turn ON the power and then insert the Cassette 2, and check
the operation sound of the motor.
When there is operation sound of the motor, check if the Middle Plate has been lifted up.
- When the Middle Plate has been lifted up:
1. Check that the Cassette 2 Lifter Sensor is properly installed.
2. Check the harness/connector between the DC Controller and the Cassette 2 Lifter Sensor.
3. Check the Cassette 2 Lifter Sensor.
4. Replace the DC Controller PCB.
- When the Middle Plate has not been lifted up:
1. Check the gear on the host machine side (missing teeth, swing).
2. Check the Cassette 2 Lifter Motor.
3. Replace the DC Controller PCB.
- When there is no operation sound of the motor, check the followings:
1. Check the harness/connector between the DC Controller and the Cassette 2 Lifter Motor.
2. Check conduction of the fuse in the DC Controller.
3. Check the gear on the host machine side (missing teeth, swing).
4. Check the Cassette 2 Lifter Motor.
5. Replace the DC Controller.
04-0003 - Cassette 3 Lifter error
A. Operation / B. Cause /
C. Remedy
Cause: Error in the Lifter Motor or Lifter Sensor
Detection condition/timing: When failure of the Cassette Lifter was detected
When rising of the lifter was not completed (the Paper Surface Sensor was not turned ON) within
the specified period of time after the start of rising
Movement/symptom: While failure has occurred (an alarm has occurred), the target paper source
cannot be used because it is in no paper state.
Measures:
While the Cassette 3 is removed, turn ON the power and then insert the Cassette 3, and check
the operation sound of the motor.
When there is operation sound of the motor, check if the Middle Plate has been lifted up.
- When the Middle Plate has been lifted up:
1. Check that the Cassette 3 Lifter Sensor is properly installed.
2. Check the harness/connector between the DC Controller and the Cassette 3 Lifter Sensor.
3. Check the Cassette 3 Lifter Sensor.
4. Replace the DC Controller PCB.
- When the Middle Plate has not been lifted up:
1. Check the gear on the host machine side (missing teeth, swing).
2. Check the Cassette 3 Lifter Motor.
3. Replace the DC Controller PCB.
- When there is no operation sound of the motor, check the followings:
1. Check the harness/connector between the DC Controller and the Cassette 3 Lifter Motor.
2. Check conduction of the fuse in the DC Controller.
3. Check the gear on the host machine side (missing teeth, swing).
4. Check the Cassette 3 Lifter Motor.
5. Replace the DC Controller.
7. Error/Jam/Alarm
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