
No
.
Operation
Storage destination
Collected logs
Manual logs
Automatic
logs
Continuous
logs
4
Operation with Counter key + numeric key
(with USB)
USB flash drive
-
5
Operation in service mode
USB flash drive
*1
-
CAUTION:
In order to collect all logs for reliable log analysis, execute "Operation with Counter key + numeric key (without USB) (Method
2)" and then execute "Operation in download mode (Method 1)".
● Saving to a USB device using download mode (Method 1)
Start the machine in download mode and transfer the debug logs to a USB device.
With this collection method, debug logs are not saved to the hard disk.
For details on the procedure, refer to
“Saving to a USB device using download mode (Method 1)” on page 463
● Saving to a USB device using Counter key + numeric key (Methods 2 and 4)
Hold down the Counter key for approx. 10 seconds, and then press numeric keys 1, 2, and 3 in that order to save the current
logs to the machine's storage area, and save the logs in the machine's storage area to the USB device.
If a USB device has not been connected to the machine in advance, logs are only saved to the storage area of the machine.
For details on the procedure, refer to .
● Saving to a PC using SST (Method 3)
Start the machine in download mode and transfer the debug logs to a computer connected to the network using SST.
For details on the procedure, refer to.
● Saving to a USB device using service mode (Method 5)
Execute the following service mode to save the debug logs to a USB flash drive recognized by the machine.
• (Level2) COPIER > Function > DBG-LOG > LOG2USB
For details on the procedure, refer to
“Saving to a USB Flash Drive Using Service Mode (Method 5)” on page 468
■ Log Description
Since log files are output in the binary format (with the .bin extension), their content cannot be checked as it is.
You can check the description of the logs to be included in .bin file with "LOGLIST.TXT" that is saved simultaneously with the .bin
file into the USB memory device.
The following are samples of LOGLIST.TXT:
20101216_14-12-ENS00059-V2022_UserErr00-ServiceCall
<- A log file automatically saved at 14:12 on Dec. 16 by a service call
20101216_14-48-ENS00059-V2022_Fatal00-exception
<- A log file automatically saved at 14:48 on Dec. 16 by Exception processing
20101216_14-51-ENS00059-V2022_Debuglog@Cnt123
<- A log file saved at the moment of holding down the c 1.2.3
*1. Logs need to be saved to the machine HDD in advance by "Operation with Counter key + numeric key (without USB) (Method 2)".
6. Troubleshooting
462
Summary of Contents for imageRUNNER ADVANCE C5500 Series
Page 1: ...Revision 2 0 imageRUNNER ADVANCE C5500 Series Service Manual ...
Page 19: ...Product Overview 1 Product Lineup 6 Features 11 Specifications 15 Parts Name 26 ...
Page 28: ...1 Product Overview 14 ...
Page 416: ... Procedure 1 Remove the Connector Cover 1 2 Screws 2 1 2 2 2x 4 Disassembly Assembly 402 ...
Page 494: ...Error Jam Alarm 7 Overview 481 Error Code 484 Jam Code 629 Alarm Code 642 ...
Page 672: ...Service Mode 8 Overview 659 COPIER 675 FEEDER 1070 SORTER 1075 BOARD 1096 ...
Page 1118: ...Unpacking 1 2 1120 mm 840 mm 769 mm 1230 mm 2350 mm 3 9 Installation 1104 ...
Page 1136: ...18 19 20 21 2x 9 Installation 1122 ...
Page 1159: ...10 2x 11 NOTE Use the screws and rubber caps removed in step 2 M4x10 4x 9 Installation 1145 ...
Page 1162: ...8 2x Binding M4x8 9 10 9 Installation 1148 ...
Page 1164: ...15 Turn ON the main power switch 9 Installation 1150 ...
Page 1167: ...7 1x 8 9 1x 10 2x 11 6x 9 Installation 1153 ...
Page 1168: ...12 1x 13 CAUTION Be careful not to drop the washer 2x 9 Installation 1154 ...
Page 1170: ...2 1x 3 CAUTION Be careful not to drop the washer 2x 4 1x 9 Installation 1156 ...
Page 1171: ...5 6x 6 2x 7 1x 8 9 1x 9 Installation 1157 ...
Page 1193: ...2 Installation Procedure 1 9 Installation 1179 ...
Page 1196: ...3 CAUTION To avoid damage do not pull the Utility Tray too much 4 9 Installation 1182 ...
Page 1198: ...7 2x 2x M4x8 Black When Installing the USB Keyboard 1 9 Installation 1184 ...
Page 1203: ...11 12 13 3x 14 1x 1x Lower Cover 15 1x 9 Installation 1189 ...
Page 1204: ...16 1x 1x 17 1x 1x 18 1x 19 TP M3x12 2x 9 Installation 1190 ...
Page 1205: ...20 TP M3x6 4x 21 22 9 Installation 1191 ...
Page 1209: ...Installation Procedure 1 2 2x 3 2x 4 2x 9 Installation 1195 ...
Page 1213: ...16 17 18 19 2x 9 Installation 1199 ...
Page 1221: ...2 3 4 1x 1x 5 1x NOTE The removed screw will be used in step 7 9 Installation 1207 ...
Page 1225: ...Installation Outline Drawing Installation Procedure 1 3x 2 3 4 1x 9 Installation 1211 ...
Page 1226: ...5 1x 1x 6 2x 2x 7 9 Installation 1212 ...
Page 1252: ...3 TP M3x8 Black 2x 4 TP M3x6 2x 5 9 Installation 1238 ...
Page 1267: ...3 TP M3x8 Black 2x 4 TP M3x6 2x 5 9 Installation 1253 ...
Page 1284: ...Installation Outline Drawing Installation Procedure 1 3x 2 3 4 1x 9 Installation 1270 ...
Page 1285: ...5 1x 1x 6 2x 2x 7 9 Installation 1271 ...