Canon imageRUNNER ADVANCE C5500 Series, Service Manual, Page: 475 / 1331

Case Details of Problem DEBUG SRAM
PCB ASS'Y
Board
Procedure for Obtaining Logs
Case D
When an E code error has
occurred Not needed. Collect the log from the HDD with SST, etc. However, if the background of
the Control Panel is solid black and an error code is displayed in text, logs
cannot be obtained.
Case E Problems other than
above Not needed. Collect the log from the HDD with SST, etc. Check with the user on the date
and time when the problem occurred and the procedure.
NOTE:
When an unexpected error, E code error, or problem of restart occurs, the log can be automatically saved to the hard disk. To
automatically save logs to the hard disk, confirm that the following service mode is set to the default value. For models without the
service mode item, no check is needed because it is already set to the default value.
• (Level2) COPIER > Function > DBG-LOG > LOG-TRIG > 101
■ Tools Required
One of the following tools is required to obtain the debug logs of the machine.
● Exporting to a USB Device
• USB device
When exporting debug logs to a USB device, use a USB device in which the system software for the device is registered
using SST.
Since the size and number of log files to collect varies according to the device status and the logs that have been saved, the
size of the collected files may be several hundred MB. Therefore, it is recommended that you use a USB device with 1 GB
or more space.
The USB device must be formatted with the FAT file system.
● Exporting to a PC
• PC with SST installed
• Network connection cable
When exporting debug logs to a PC, a PC with SST installed and a network connection cable are required.
● Common
• DEBUG SRAM PCB ASS'Y Board
Only when determined to be required by the above "Flow of Determining the Procedure for Retrieving Logs".
NOTE:
With this machine, a standard function included with the device can be used to save the debug logs (Sublog) to the hard disk
without using the DEBUG SRAM PCB ASS'Y Board.
However, the DEBUG SRAM PCB ASS'Y Board is specified as a tool to use because a Sublog Board with a battery is required
when it is necessary to restart the machine to reproduce the problem that is occurring.
■ List of method of acquiring Sublog
To obtain debug logs from the machine, perform an operation on the machine (or a remote operation from a PC) to save the logs
to a USB device, FTP server, or PC (with SST ver. 4.74 or later).
No
.
Operation Storage destination Collected logs
Manual logs Automatic
logs
Continuous
logs
1 Operation in download mode USB device *1
2 Operation with Counter key + numeric key
(without USB) Machine HDD
With conditions
*2 - -
3 Operation from SST PC
*1
*1. Logs need to be saved to the machine HDD in advance by "Operation with Counter key + numeric key (without USB) (Method 2)".
*2. Logs cannot be collected only by operation with Counter key + numeric key.
6. Troubleshooting
461