
2. Select [ON] and press [OK] to start saving the log of key operations.
• ON: The log of key operations starts to be recorded.
• OFF: The log of key operations during the period is not recorded.
3. Connect a USB device to the machine.
4. Reproduce the problem, and quickly collect the debug log.
Hold down the Counter key (for 10 seconds) and press numeric keys 1, 2, and 3, in that order.
NOTE:
If this operation is executed with a USB device connected to the machine in advance, debug logs and the log of key operations
are saved to the USB device.
If a USB device is not connected, the logs are collected later.
5. Collect the log of key operations with a manual trigger.
The log can be collected using either SST or a USB device. The procedure for collecting the log using LOG2USB is used
here as an example.
1. Allow the host machine to recognize USB memory device storage device.
2. Execute the following service mode.
• (Level2) > COPIER > Function > DBG-LOG > LOG2USB
3. "OK!" is displayed when the processing is successfully completed. "NG!" is displayed when the processing fails.
4. Remove the USB memory device for log collection.
Network Packet Capture
■ Overview
This function enables the network packet data sent and received by the device to be collected (captured) to the hard disk without
using a special device.
It enables network related trouble to be efficiently resolved.
Use SST or a USB device to collect the network packets saved to the hard disk.
CAUTION:
The network packet capture function may fail to collect a part of packet in a high-loaded network environment.
● Overall flow
The overall flow of operations is indicated below. For details on each procedure, see the related section.
1. Enable network packet capture function
2. Perform initial settings
3. Start network packet capture
4. Stop network packet capture
5. Save the obtained data
6. Disable network packet capture
● List of Related Service Mode
The service mode related to this function is indicated below.
No
Service Mode
Description
Setting value
1
CAPOFFON
Setting for enabling/disabling this function
0: Disable, 1: Enable
2
STT-STP
Setting for starting/stopping network capture
0: Stop, 1: Start
3
CAPSTATE
The operation status of the capture function (displayed only)
-
4
PONSTART
Whether to automatically start capturing when the machine is turned
on
0: Do not automatically start, 1: Automat-
ically start
5
OVERWRIT
Whether to overwrite old data when there is no space in the hard
disk
0: Do not overwrite, 1: Overwrite
6. Troubleshooting
472
Summary of Contents for imageRUNNER ADVANCE C5500 Series
Page 1: ...Revision 2 0 imageRUNNER ADVANCE C5500 Series Service Manual ...
Page 19: ...Product Overview 1 Product Lineup 6 Features 11 Specifications 15 Parts Name 26 ...
Page 28: ...1 Product Overview 14 ...
Page 416: ... Procedure 1 Remove the Connector Cover 1 2 Screws 2 1 2 2 2x 4 Disassembly Assembly 402 ...
Page 494: ...Error Jam Alarm 7 Overview 481 Error Code 484 Jam Code 629 Alarm Code 642 ...
Page 672: ...Service Mode 8 Overview 659 COPIER 675 FEEDER 1070 SORTER 1075 BOARD 1096 ...
Page 1118: ...Unpacking 1 2 1120 mm 840 mm 769 mm 1230 mm 2350 mm 3 9 Installation 1104 ...
Page 1136: ...18 19 20 21 2x 9 Installation 1122 ...
Page 1159: ...10 2x 11 NOTE Use the screws and rubber caps removed in step 2 M4x10 4x 9 Installation 1145 ...
Page 1162: ...8 2x Binding M4x8 9 10 9 Installation 1148 ...
Page 1164: ...15 Turn ON the main power switch 9 Installation 1150 ...
Page 1167: ...7 1x 8 9 1x 10 2x 11 6x 9 Installation 1153 ...
Page 1168: ...12 1x 13 CAUTION Be careful not to drop the washer 2x 9 Installation 1154 ...
Page 1170: ...2 1x 3 CAUTION Be careful not to drop the washer 2x 4 1x 9 Installation 1156 ...
Page 1171: ...5 6x 6 2x 7 1x 8 9 1x 9 Installation 1157 ...
Page 1193: ...2 Installation Procedure 1 9 Installation 1179 ...
Page 1196: ...3 CAUTION To avoid damage do not pull the Utility Tray too much 4 9 Installation 1182 ...
Page 1198: ...7 2x 2x M4x8 Black When Installing the USB Keyboard 1 9 Installation 1184 ...
Page 1203: ...11 12 13 3x 14 1x 1x Lower Cover 15 1x 9 Installation 1189 ...
Page 1204: ...16 1x 1x 17 1x 1x 18 1x 19 TP M3x12 2x 9 Installation 1190 ...
Page 1205: ...20 TP M3x6 4x 21 22 9 Installation 1191 ...
Page 1209: ...Installation Procedure 1 2 2x 3 2x 4 2x 9 Installation 1195 ...
Page 1213: ...16 17 18 19 2x 9 Installation 1199 ...
Page 1221: ...2 3 4 1x 1x 5 1x NOTE The removed screw will be used in step 7 9 Installation 1207 ...
Page 1225: ...Installation Outline Drawing Installation Procedure 1 3x 2 3 4 1x 9 Installation 1211 ...
Page 1226: ...5 1x 1x 6 2x 2x 7 9 Installation 1212 ...
Page 1252: ...3 TP M3x8 Black 2x 4 TP M3x6 2x 5 9 Installation 1238 ...
Page 1267: ...3 TP M3x8 Black 2x 4 TP M3x6 2x 5 9 Installation 1253 ...
Page 1284: ...Installation Outline Drawing Installation Procedure 1 3x 2 3 4 1x 9 Installation 1270 ...
Page 1285: ...5 1x 1x 6 2x 2x 7 9 Installation 1271 ...