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Appendix E - Upgrades and Troubleshooting
User Guide
359
Troubleshooting
Flash Memory Loss
If the contents of flash memory are lost after an upgrade, please follow the instructions
below to restore your system:
Step 1: Turn the BLACK BOX ® Advanced Console Server OFF, then back ON.
Step 2: Using the console, wait for the self test messages.
If you haven't got any, make sure you have the right settings. If you really get no boot
message, press <s> right after powering ON and skip ALTERNATE boot code. That
will make the boot run its ORIGINAL boot code.
Step 3: During the self test, press <Esc> after the Ethernet test.
Step 4: When the Watch Dog Timer prompt appears, press <Enter>.
Step 5: Choose the option Network Boot when asked.
Step 6: Enter the IP address of the Ethernet interface.
Step 7: Enter the IP address of the host where the new zImage file is located.
Step 8: Enter the file name of the zImage file on the host.
Step 9: Select the TFTP option instead of BOOTP.
The host must be running TFTPD and the new zImage file must be located in the
proper directory. e.g. /tftpboot for Linux.
Step 10: Accept the default MAC address by pressing <Enter>.
The BLACK BOX
®
Advanced Console Server should begin to boot off the network
and the new image will be downloaded and begin running in RAM. At this point,
follow the upgrade steps above (login, cd /proc/flash, ftp, and so forth) to save the
new zImage file into flash again.