Avaya IP500 Installation Manual Download Page 7

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Installing IP500/IP500 V2

Page 7

15-601042 Issue 28c (19 August 2013)

IP Office 9.0

Contents

............................................................................ 180

8.12.3 Enabling SNMP Trap Sending

..................................................................... 181

8.13 Reset Button

..................................................................... 181

8.14 AUX Button

..................................................................... 182

8.15 RS232 Port Maintenance

..................................................................... 183

8.16 Erasing the Core Software

............................................................................ 183

8.16.1 Erasing Core Software Using the Reset
Button

............................................................................ 184

8.16.2 Erasing Core Software Using Debug

............................................................................ 185

8.16.3 Erasing Core Software Using the Boot
Loader

..................................................................... 186

8.17 Enabling IP Office Web Manager

IP500 Basic Installation

..................................................................... 188

9.1 IP500 Tools Required

..................................................................... 189

9.2 IP500 Read the Documentation

..................................................................... 190

9.3 IP500 Unpacking

..................................................................... 191

9.4 IP500 Card Installation

............................................................................ 191

9.4.1 IP500 Daughter Card Preparation

............................................................................ 193

9.4.2 IP500 Legacy Card Preparation

............................................................................ 194

9.4.3 IP500 Card Insertion

..................................................................... 195

9.5 Inserting the Feature Key

..................................................................... 196

9.6 Applying Power

..................................................................... 198

9.7 Check the CPU LED

..................................................................... 199

9.8 Upgrading the Core Software

..................................................................... 200

9.9 Receiving the Configuration

..................................................................... 201

9.10 Adding Licences

..................................................................... 202

9.11 Adding External Expansion Modules

..................................................................... 204

9.12 Rack Mounting

..................................................................... 205

9.13 Wall Mounting

............................................................................ 206

9.13.1 Wall Mounting Kit V2/V3

............................................................................ 207

9.13.2 Wall Mounting Kit V1

..................................................................... 208

9.14 Grounding

System Components

10.

..................................................................... 211

10.1 IP500 V2 Control Unit

..................................................................... 214

10.2 IP500 Control Unit

..................................................................... 217

10.3 IP500 Base Cards

............................................................................ 220

10.3.1 4-Port Expansion Card

............................................................................ 221

10.3.2 Analog Phone

............................................................................ 222

10.3.3 ATM Combination Card

............................................................................ 224

10.3.4 BRI Combination Card

............................................................................ 225

10.3.5 Unified Communications Module

............................................................................ 227

10.3.6 Digital Station

............................................................................ 228

10.3.7 ETR6 Card

............................................................................ 230

10.3.8 Legacy Card Carrier

............................................................................ 231

10.3.9 TCM8 Digital Station

............................................................................ 232

10.3.10 VCM

..................................................................... 234

10.4 IP500 Trunk Daughter Cards

............................................................................ 235

10.4.1 Analog Trunk Card

............................................................................ 237

10.4.2 BRI Trunk Cards

............................................................................ 238

10.4.3 PRI Trunk Cards

..................................................................... 239

10.5 IP500 External Expansion Modules

............................................................................ 241

10.5.1 Analog Trunk 16

............................................................................ 243

10.5.2 BRI So8

............................................................................ 245

10.5.3 Digital Station 16/30

............................................................................ 247

10.5.4 Digital Station 16A/30A

............................................................................ 250

10.5.5 Digital Station 16B/30B

............................................................................ 252

10.5.6 Phone 16/30

..................................................................... 254

10.6 Feature Keys

............................................................................ 254

10.6.1 IP500 V2 System SD Cards

............................................................................ 256

10.6.2 IP500 Smart Card

..................................................................... 257

10.7 IP400 Trunk Cards

............................................................................ 258

10.7.1 Analog Trunk Card Uni (ATM4U)

............................................................................ 259

10.7.2 Analog Trunk Cards (ATM4)

............................................................................ 259

10.7.3 BRI Trunk Cards

............................................................................ 260

10.7.4 T1 PRI Trunk Cards

............................................................................ 260

10.7.5 E1 PRI Trunk Cards

............................................................................ 261

10.7.6 E1R2 PRI Trunk Cards

..................................................................... 262

10.8 IP400 Internal Cards

............................................................................ 262

10.8.1 Embedded Voicemail Memory Cards

............................................................................ 263

10.8.2 Voice Compression Modules

..................................................................... 264

10.9 IP400 Expansion Modules

............................................................................ 266

10.9.1 Analog Trunk 16

............................................................................ 268

10.9.2 Digital Station V2

............................................................................ 270

10.9.3 Digital Station

............................................................................ 272

10.9.4 Phone V2

............................................................................ 274

10.9.5 Phone

............................................................................ 276

10.9.6 So8

..................................................................... 278

10.10 Mounting Kits

............................................................................ 278

10.10.1 IP500 Wall Mounting Kits

............................................................................ 278

10.10.2 Barrier Box Rack Mounting Kit

..................................................................... 279

10.11 Phones

............................................................................ 280

10.11.1 1010/1040

............................................................................ 281

10.11.2 1120/1140/1220/1230

............................................................................ 282

10.11.3 1403

............................................................................ 283

10.11.4 1408

............................................................................ 284

10.11.5 1416

............................................................................ 285

10.11.6 1603

............................................................................ 287

10.11.7 1608

............................................................................ 289

10.11.8 1616

............................................................................ 291

10.11.9 2402

............................................................................ 292

10.11.10 2410

............................................................................ 293

10.11.11 2420

............................................................................ 294

10.11.12 3616

............................................................................ 295

10.11.13 3620

............................................................................ 296

10.11.14 3626

............................................................................ 297

10.11.15 3641

............................................................................ 298

10.11.16 3645

............................................................................ 299

10.11.17 3701

............................................................................ 300

10.11.18 3711

............................................................................ 301

10.11.19 3720

............................................................................ 302

10.11.20 3725

............................................................................ 303

10.11.21 3740

............................................................................ 304

10.11.22 3749

............................................................................ 305

10.11.23 3810

............................................................................ 306

10.11.24 3910

............................................................................ 306

10.11.25 3920

............................................................................ 307

10.11.26 4406

............................................................................ 308

10.11.27 4412

............................................................................ 309

10.11.28 4424

............................................................................ 310

10.11.29 4601

............................................................................ 311

10.11.30 4602

............................................................................ 312

10.11.31 4610

............................................................................ 313

10.11.32 4620

............................................................................ 314

10.11.33 4621

............................................................................ 315

10.11.34 4625

............................................................................ 316

10.11.35 5402

Summary of Contents for IP500

Page 1: ...15 601042 Issue 28c 19 August 2013 Installing IP500 IP500 V2 IP Office 9 0 ...

Page 2: ...A INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA CHANNEL PARTNER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA CHANNEL PARTNER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED AVAYA CHANNEL PARTNER AVAYA RESERVES THE RIGHT TO TAKE LEGAL...

Page 3: ...f a vAppliance must be separately ordered If the end user customer or Avaya channel partner would like to install two of the same type of vAppliances then two vAppliances of that type must be ordered Each Product has its own ordering code Note that each instance of a Product must be separately licensed and ordered Instance means one unique copy of the Software For example if the end user customer ...

Page 4: ...port website http support avaya com Contact Avaya Support See the Avaya Support website http support avaya com for product notices and articles or to report a problem with your Avaya product For a list of support telephone numbers and contact addresses go to the Avaya Support website http support avaya com scroll to the bottom of the page and select Contact Avaya Support ...

Page 5: ... 2 4 Rack Space Requirements Administration Software 3 66 3 1 IP Office Web Manager 67 3 2 Installing the Admin Applications 69 3 3 Installer PC Connection 70 3 4 Starting IP Office Manager 71 3 5 Starting System Status Application 72 3 6 Starting System Monitor IP500 V2 Installation 4 75 4 1 Tools and Equipment Required 76 4 2 Documentation 77 4 3 Unpacking 78 4 4 SD Card Preparation 79 4 4 1 Upg...

Page 6: ...Shutdown a System Using System Status Application 146 8 1 3 Shutdown a System Using a System Phone 146 8 1 4 Shutdown a System Using the AUX Button 146 8 1 5 Shutdown a System Using IP Office Web Manager 147 8 2 Rebooting a System 147 8 2 1 Reboot a System Using IP Office Manager 148 8 2 2 Reboot a System Using IP Office Web Manager 148 8 2 3 Reboot a System Using the Reset Button 148 8 2 4 Reboot...

Page 7: ...Trunk Daughter Cards 235 10 4 1 Analog Trunk Card 237 10 4 2 BRI Trunk Cards 238 10 4 3 PRI Trunk Cards 239 10 5 IP500 External Expansion Modules 241 10 5 1 Analog Trunk 16 243 10 5 2 BRI So8 245 10 5 3 Digital Station 16 30 247 10 5 4 Digital Station 16A 30A 250 10 5 5 Digital Station 16B 30B 252 10 5 6 Phone 16 30 254 10 6 Feature Keys 254 10 6 1 IP500 V2 System SD Cards 256 10 6 2 IP500 Smart C...

Page 8: ...5 Monitor 375 10 14 6 one X Portal for IP Office 376 10 14 7 Flare Experience for IP Office 378 10 14 8 SoftConsole 379 10 14 9 IP Office Video SoftPhone 380 10 14 10 System Status Application 381 10 14 11 TAPI 382 10 14 12 Voicemail Pro 384 10 14 13 Single Windows Server Support 384 10 14 14 IP Office Ports 385 10 14 15 Operating System Summary 387 10 15 Physical Ports 388 10 15 1 Cables 390 10 1...

Page 9: ...Installing IP500 IP500 V2 Page 9 15 601042 Issue 28c 19 August 2013 IP Office 9 0 Contents 430 11 7 5 New Zealand 431 11 7 6 FCC Notification 433 11 7 7 Compliance with FCC Rules 435 Index ...

Page 10: ......

Page 11: ...Installing IP500 IP500 V2 Page 11 15 601042 Issue 28c 19 August 2013 IP Office 9 0 System Overview Chapter 1 ...

Page 12: ......

Page 13: ... IP data network experience Installers must be trained on IP Office systems Through its Avaya University AU Avaya provides a range of training courses including specific IP Officeimplementation and installation training It also provides certification schemes for installers to achieve various levels of IP Office accreditation It is the installer s responsibility to ensure that all installation work...

Page 14: ...e Avaya support website http support avaya com Upgrade Licenses Some upgrades may require entry of upgrade licenses It is still possible to upgrade the system without the necessary licenses however the system will not provide any telephony functions after the upgrade until the appropriate license is added to the system configuration 1 2 Repair IP Office systems do not contain any user serviceable ...

Page 15: ...Customer Call Reporter application and additional Voicemail Pro features This mode is enabled by adding an Advanced Edition license to a system already licensed for Preferred Edition Voicemail Pro and Essential Edition IP Office Basic Edition Modes The following operating modes are collectively referred to as IP Office basic mode These modes are supported by IP500 V2 control units only IP Office B...

Page 16: ...sic Edition Key System operation Intended for North American locales IP Office A Law SD Card A system fitted with this type of card defaults to A Law telephony For pre IP Office Release 7 0 software the system will default to IP Office standard mode For IP Office Release 7 0 the system will default to IP Office Basic Edition PBX System operation Intended for locales outside North America IP Office...

Page 17: ... fully populated with up to 32 extensions either real or phantom or a mix to which it assigns extension numbers in sequence It does this before assigning extension numbers to any real extensions on attached external expansion modules up to the system extension limit If the system extension limit has not been exceeded any remaining extension numbers are assigned to additional phantom extensions 2 I...

Page 18: ...0 Base Cards IP500 Digital Station Card 3 3 IP500 Analog Phone 2 8 4 4 IP500 TCM8 Card 6 4 4 IP500 VCM 32 64 Cards 2 IP500 Legacy Card Carrier IP500 4 Port Expansion 1 IP500 BRI Combo 2 6 IP500 ATM Combo 2 6 2 2 IP500 ATM Combo V2 2 6 2 2 IP500 ETR6 1 6 3 Unified Communications Module 6 Trunk Daughter Cards Analog Trunk Card Analog Trunk Card V2 6 BRI Trunk Cards 4 PRI Trunk Card 4 5 1 4 Expansion...

Page 19: ...in a control unit regardless of combination card type 3 External expansion modules can be added so long as the overall limit for extensions and trunks is not exceeded On IP Office Basic Edition mode systems a maximum of one Analog Trunk 16 module is supported 4 IP Office Basic Edition mode systems do not support a mix of BRI and PRI trunks 5 IP Office Basic Edition mode systems only support a sing...

Page 20: ...ain Egypt Kuwait Morocco Oman Pakistan Qatar Saudi Arabia South Africa Turkey United Arab Emirates Argentina Australia Bahrain Belgium Brazil Canada Chile China Colombia Denmark Egypt Finland France Germany Greece Hong Kong Hungary Iceland India Ireland Italy Japan Korea Kuwait Malaysia Mexico Morocco Netherlands New Zealand Norway Oman Pakistan Peru Poland Portugal Qatar Russia Saudi Arabia Singa...

Page 21: ...er supply unit and uses a mandatory System SD card Feature Key dongle It includes a 2 port ethernet LAN switch layer 3 managed on the rear The type of System SD card fitted to the system determines the default operation mode of the system The possible modes are listed below Some modes require the addition of licenses IP Office Basic Edition IP Office Basic Edition PARTNER Mode IP Office Basic Edit...

Page 22: ...s for analog extensions digital extensions voice compression channels and other resources IP500 Digital Station Base Card IP500 Analog Phone Base Card IP500 VCM Base Card IP500 Legacy Card Carrier IP500 4 Port Expansion Base Card IP500 TCM8 Base Card IP500 ETR6 Base Card Unified Communications Module IP500 Trunk Daughter Cards Many of the IP500 base cards can be fitted with an IP500 daughter card ...

Page 23: ...hone add ons Power Cords Depending on the locale different power cords need to be ordered for each control unit external expansion module and any phones or devices using external power supply units Cables The system is designed primarily for connection to a structured cabling system using CAT3 UTP cabling This approach allows telephone and data traffic to share the same wiring infrastructure and s...

Page 24: ...resources IP500 Digital Station Base Card IP500 Analog Phone Base Card IP500 VCM Base Card IP500 Legacy Card Carrier IP500 4 Port Expansion Base Card IP500 Trunk Daughter Cards Many of the IP500 base cards can be fitted with an IP500 daughter card in order to support various types of trunk connections IP500 Analog Trunk Card IP500 BRI Trunk Card IP500 PRI Trunk Card IP400 Cards The IP500 Legacy Ca...

Page 25: ... Mounting Kits The control unit can be used free standing with external expansion modules stacked above it With optional rack mounting kits the control unit and external expansion modules can also be rack mounted Alternatively with an optional wall mounting kit the IP500 control unit can be wall mounted IP500 external expansion modules can also be wall mounted Surge Protectors and Barrier Boxes Wh...

Page 26: ...ports Connections for 4100 7400 M Series and T Series phones use the IP500 TCM8 Digital Station card IP500 Analog Phone Base Card The card is available in two variants supporting either 2 or 8 analog phone ports The card can be fitted with an IP500 trunk daughter card which uses the base card ports for trunk connection Maximum 4 per control unit The analog phone ports do not include a ringing capa...

Page 27: ...500 Phone Module IP400 Digital Station V2 Modules IP400 Phone V2 Modules IP500 BRI Combination Card This card provides 6 digital station ports 1 6 2 analog extension ports 7 8 and 2 BRI trunk ports 9 10 4 channels The card also includes 10 voice compression channels This card has a pre installed IP500 BRI trunk daughter card Maximum 2 combination cards per IP500 V2 control unit regardless of type ...

Page 28: ...it Not supported by IP500 control units The analog phone ports do not include a ringing capacitor Where this is a requirement connection should be via a Master socket containing ringing capacitors If fitted with an IP500 Analog Trunk daughter card during power failure phone ports 7 and 8 are connected to analog trunk port 12 However during normal operation analog phone ports 7 and 8 are not useabl...

Page 29: ...PRI U Trunk Card This card allows the base card to support up to 2 PRI trunk connections The card is available in single and dual port variants The card can be configured for E1 PRI T1 robbed bit T1 PRI or E1R2 PRI trunks Maximum 4 per control unit The IP Office system supports 8 unlicensed B channels on each IP500 PRI U port fitted Additional B channels up to the capacity of ports installed and P...

Page 30: ...single worldwide variant Also supports adjustable echo cancellation on IP Office 3 1 Additional loop or ground start analog trunks can also be added using Analog Trunk external expansion modules Quad BRI Trunk Card Provides support for 4 RJ45 BRI 2B D trunk ports These can be configured to ETSI or AusTS013 operation The ports include 100ohm termination Single PRI T1 Trunk Cards Supports PRI 23B D ...

Page 31: ...ave downloaded an internal music on hold source can then backup and restore that music on hold to and from the memory card Non Avaya cards can be used for file storage but will not support Embedded Voicemail IP400 Voice Compression Modules VCM cards are used to provide voice compression channels for calls between IP and non IP devices devices being both trunks and extensions VCM cards with differi...

Page 32: ...ble This cable must be used when connecting to expansion ports on the rear of a control unit When connecting to expansion ports on an IP500 4 Port Expansion card a yellow 2 meter 6 6 expansion interconnect cable can be used in place of the standard blue cable 4 Yellow cables are supplied with the IP500 4 Port Expansion card IP500 External Expansion Modules Expansion modules include an external pow...

Page 33: ... extension cables Variant Country SAP Code Analog Trunk IP400 Analog Trunk 16 North America 700211360 Europe 700241680 New Zealand 700241698 Digital Station IP400 Digital Station 16 V2 All 700359839 IP400 Digital Station 30 V2 All 700359847 IP400 Digital Station 16 All 700184807 IP400 Digital Station 30 All 700184880 Phone IP400 Phone 8 V2 All 700359896 IP400 Phone 16 V2 All 700359904 IP400 Phone ...

Page 34: ...s support 8 external expansion modules or 12 if the control unit is fitted with an IP500 4 Port Expansion Base Card IP500 Digital Station Module Provides depending on variant an additional 16 or 30 RJ45 DS ports for supported Avaya DS digital phones IP500 Digital Station A Module Provides depending on variant RJ21 ports for connection of an additional 16 or 30 Avaya TCM digital phones Supported by...

Page 35: ...ed to support BRI trunks IP500 Analog Trunk Module Provides an additional 16 ANALOG ports for connection of analog trunks Supports both loop start and ground start trunks Use with ground start trunks requires that the trunk module and the IP Office control unit are grounded In IP Office Basic Edition PARTNER Mode IP Office Basic Edition Norstar Mode and IP Office Basic Editions only 1 Analog Trunk...

Page 36: ...t trunks requires that the trunk module and the IP Office control unit are grounded IP400 Digital Station Module Provides depending on the variant an additional 16 or 30 DS ports for supported Avaya digital phones This module has been superseded by the Digital Station V2 IP400 Digital Station Module V2 Provides depending on variant an additional 16 or 30 DS ports for supported Avaya digital phones...

Page 37: ... 37 15 601042 Issue 28c 19 August 2013 IP Office 9 0 System Overview External Expansion Modules IP400 So8 Module Provides 8 ETSI BRI So ports for the connection of ISDN devices This unit is not intended to support BRI trunks 276 391 ...

Page 38: ...o the front of the control unit by installing an IP500 4 Port Expansion card Each external expansion module is supplied with a blue 1 meter 3 3 expansion interconnect cable This cable must be used when connecting to expansion ports on the rear of a control unit When connecting to expansion ports on an IP500 4 Port Expansion card a yellow 2 meter 6 6 expansion interconnect cable can be used in plac...

Page 39: ...ocally Additional power supply units are required for 4450 EU24 XM24 and T3 DSS add on modules and may also be required for Avaya IP phones Area Type Used on Connector Type IP Office Control Units and External Expansion Modules 40W PSU Analog Digital Station V1 Phone V1 IEC60320 C7 60W Earthed PSU IP400 Digital Station V2 IP400 Phone V2 IP400 So8 IP500 Phone 30 IP500 Digital Station 30 IP500 Digit...

Page 40: ... equipment or positioning of the equipment near a socket outlet For locales not detailed below an appropriate power cord must be obtained locally Power Cord Type Power Outlet Plug Type Locales SAP Codes Earthed Power Cords IEC60320 C13 Control Units IP500 V2 IP500 IP400 External Expansion Modules Digital Station V2 Phone V2 So8 IP500 External Expansion Modules BRI So8 Digital Station 16 30 Phone 1...

Page 41: ...pport a 500VA 50 load for 16 minutes Therefore the lower the percentage of maximum capacity used the increasingly longer the UPS runtime for example up to 8 hours How frequent are the power loses You also need to include allowance for the UPS recharge time For most UPS s the ratio of discharge to full recharge time is 1 10 How many output sockets does the UPS provide Multiple UPS units may be requ...

Page 42: ...ithout requiring any rewiring of the cables between the patch panel and the user location Traditional IDC Punchdown Wiring Installations Where necessary the far end RJ45 plug can be stripped from IP Office cables and wired into traditional wiring systems using punch block connectors This type of installation should be performed by an experienced wiring technician Trunk Connections The majority of ...

Page 43: ...es RJ45 to RJ45 Blue May be replaced by a yellow interconnect cable 2m 6 6 700472871 supplied with the IP500 4 Port Expansion card when using that card 700213457 1m 3 3 1m 3 3 LAN Cable Connects from IP Office LAN ports to IP devices RJ45 to RJ45 Grey 700213481 3m 9 10 100m 328 The table below details the maximum total cable distances for DS and analog extensions using different cable types Teleph...

Page 44: ...y requirement and or a necessary protective step for example areas of high lightning risk WARNING During installation do not assume that ground points are correctly connected to ground Test ground points before relying on them to ground connected equipment The ground point on IP Office control units and external expansion modules are marked with a or symbol Ground connections to these points shoul...

Page 45: ...s External expansion module POT or PHONE ports only IP Office Barrier Box Supports a single connection Maximum of 16 on any expansion module Connection from the expansion module to the phone must be via a surge protector at each end and via the primary protection point in each building The IP Office external expansion modules control unit and IROB devices must be connected to the protective ground...

Page 46: ...0503160 These kits can be used for wall and rack mounting of an IP500 or IP500 V2 control unit and IP500 external expansion modules The kits incorporates cable routing at the front and rear of the unit For wall mounted control units it allows orientation of the control unit base card slots to the left or to the right Rack Mounting All IP Office control units and external expansion modules can be r...

Page 47: ... these systems even if they use no licensed features When a license is entered into the IP Office configuration the following information is shown Status The status which is Unknown until the configuration file is sent back to the IP Office system Unknown This status is shown for licenses that have just been added to the configuration shown in IP Office Manager Once the configuration has been sent...

Page 48: ...T Series T7000 T7100 T7208 T7316 T7316E T7406 T7406E Analog Telephones Analog phones and devices connect to PHONE ports with the IP Office system However due to the variety of analog phones and device available no guarantee of operation is given It is the responsibility of the IP Office installer and maintainer to test and verify the operation of proposed analog equipment Analog message waiting in...

Page 49: ... considered The IP Office control unit must be fitted with voice compression channels These are used whenever an IP device trunk or extension needs to communicate with a non IP device trunk or extension or to a device that uses a different codec A network assessment is a mandatory requirement for all systems using VoIP For support issues with VoIP Avaya may request access to the network assessment...

Page 50: ...M bus Therefore a voice compression channel is required for each IP device involved in a conference This includes services that use conference resources such as call listen intrusion call recording and silent monitoring Page Calls to IP Device IP Office 4 0 and higher only uses G729a for page calls therefore only requiring one channel but also only supporting pages to G729a capable devices Voicema...

Page 51: ...lay settings The locale also controls the language that a voicemail server will attempt to use for prompts by default The locales supported by IP Office standard modes are Argentina Australia Bahrain Belgium Brazil Canada Chile China Colombia Denmark Egypt Finland France Germany Greece Hong Kong Hungary Iceland Ireland India Italy Japan Korea Kuwait Malaysia Mexico Morocco Netherlands New Zealand ...

Page 52: ... Office and one X Portal for IP Office applications 700506051 Voicemail Pro ScanSoft TTS DVD Set 2 Contains text to speech engines for use with Voicemail Pro s TTS functions Supports the same languages as Voicemail Pro pre recorded prompts except Hungarian IP Office Release 9 0 Server Edition Installation DVD 2 Installation DVD for Server Edition servers and IP Office Application Server The second...

Page 53: ...e same service user accounts as used for IP Office Manager Currently for IP Office standard mode systems IP Office Web Manager can only be used to configure users groups and service users security accounts and to perform basic maintenance actions Therefore IP Office Manager is still required for full system installation and maintenance System Status Application This application can be used to insp...

Page 54: ...ls or they can use it as their phone For systems running in IP Office standard and IP Office Basic Edition modes the following is supported TAPILink Lite The Microsoft Telephony Application Program Interface TAPI allows TAPI compliant applications to interact with IP Office phones by installing an IP Office TAPI driver TAPILink Lite does not require any licenses entered into the IP Office system s...

Page 55: ...o provides all of the features and functionality of TAPILink Lite but additionally provides third party CTI operation This means that a single server can control and monitor any number of telephone devices This requires entry of a CTI Link Pro license TAPILink Pro also provides the ability to monitor and control groups This allows an application to be notified when a call enters a queue and can al...

Page 56: ...be notified about by email Avaya Support http support avaya com Contains documentation and other support materials for Avaya products including IP Office Copies of the IP Office CD images are available from this site and updated core software bin files Avaya IP Office Knowledge Base http marketingtools avaya com knowledgebase Access to an on line regularly updated version of the IP Office Knowledg...

Page 57: ... port 8 is connected to analog trunk port 12 IP500 ATM Combination Card IP500 ATM Combination Card V2 On this card during power failure extension port 8 is connected to analog trunk port 12 Emergency Only Power Failure Ports During normal operation these ports cannot be used During power failure the ports connect directly to an analog trunk port IP500 Analog Trunk Daughter Card IP500 Analog Trunk ...

Page 58: ......

Page 59: ...Installing IP500 IP500 V2 Page 59 15 601042 Issue 28c 19 August 2013 IP Office 9 0 Installation Requirements Chapter 2 ...

Page 60: ...o Check that there is sufficient working space for installation and future maintenance 14 o Ensure that likely activities near the system will not cause any problems e g access to and maintenance of any other equipment in the area 15 o Where ventilation holes are present on any of the IP Office units those holes should not be covered or blocked 16 o The surface must be flat horizontal for free sta...

Page 61: ... V2 systems allow a minimum clearance of 90mm 3 5 inches Additional Clearance Care should be taken to ensure that the positioning of the modules does not interrupt air flow and other factors that may affect environmental requirements This is especially important on IP500 and IP500 V2 control units which have ventilation slots at the side Cable Access Power cords must not be attached to the buildin...

Page 62: ...9 August 2013 IP Office 9 0 2 2 1 IP500 and IP500 V2 Control Units The ventilation slots on the rear and sides should not be covered or blocked 2 2 2 External Expansion Modules The dimensions below are applicable to all IP Office external expansion modules ...

Page 63: ...wall mounting a unit The wall surface must be vertical flat and vibration free Attachment to temporary walls is not supported Only the screws provided with the mounting kit should used to attach the brackets to the control unit The following wall and rack mounting kit is currently available IPO IP500 RACK MNTG KIT V3 SAP Code 700503160 These kits can be used for wall and rack mounting of an IP500 ...

Page 64: ...phone extensions This bracket allows up to 8 IP Office barrier boxes to be rack mounted and simplifies the number of connections to the protective ground point in the rack This kit must be used when more than 3 barrier boxes are in use and supports a maximum of 16 barrier boxes for a single external expansion module Rack Module Positioning The integral expansion ports on a control unit are located...

Page 65: ...Installing IP500 IP500 V2 Page 65 15 601042 Issue 28c 19 August 2013 IP Office 9 0 Administration Software Chapter 3 ...

Page 66: ...IP Office system Its can report the available resources and components within the system and details of calls in progress Details of the number of alarms are recorded and the time date of the most recent alarms When required for diagnostics escalation SSA is able to take a snap shot image of the IP Office system s status including a copy of its current configuration Use of SSA requires an IP Offic...

Page 67: ...ndows PC Requirements This should meet the requirements of the administrator applications being installed The specification below are the minimum requirements for IP Office Manager If other applications are to be installed on the PC then their individual requirements should also be meet Requirement Minimum Recommended Processor 600MHz Pentium or AMD Opteron AMD Athlon64 AMD Athlon XP 800MHz Pentiu...

Page 68: ... will display the installation files for the administration suite 3 Double click on setup exe 4 Select the language you want to use for the installation process This does not affect the language used by IP Office Manager when running Click Next 5 Select who should be able to run the Admin Suite applications Click Next 6 If required select the destination to which the applications should be install...

Page 69: ...t a PC change the TCP IP properties for the PCs LAN port to the following Fixed IP address 192 168 42 203 Subnet mask 255 255 255 0 Default gateway 192 168 42 1 While setting the PC to be a DHCP client could be used this is not recommended for performing more advanced functions such as firmware upgrades 2 Connect the LAN cable from the PCs LAN port the LAN or LAN1 port on the IP Office control uni...

Page 70: ...w this program to access the network Select Yes or OK 3 Select File Open Configuration from the menu bar 4 The Select IP Office window appears After a few seconds it should list the IP Office control unit The default name used for a newly installed IP Office control unit is its MAC address If the system required was not found the address used for the search can be changed Enter or select the requi...

Page 71: ... web browser and enter the IP address of the control unit Select the link for the System Status 2 Once System Status has started it will request the details of the IP Office system to which you want it to connect Control Unit IP Address Enter the IP address of the IP Office control units LAN interface or use the drop down to select a previously used address Services Base TCP Port This should match...

Page 72: ...below to select the required system 3 Select File and then Select Unit 4 Enter the IP Address and Password of the system that you want to monitor Protocol The default Protocol for System Monitor operation is UDP This reduces the impact on the system of sending records especially when a large number of records are being sent The TCP is only supported when connecting to system running the IP Office ...

Page 73: ...Installing IP500 IP500 V2 Page 73 15 601042 Issue 28c 19 August 2013 IP Office 9 0 IP500 V2 Installation Chapter 4 ...

Page 74: ...steps can be added to speed up installation and configuration b Create and load an offline configuration file c Add a licenses file d Add a phone screen saver file e Add music on hold files 3 Install the Base Cards Attach any trunk daughter cards to the IP500 base cards Insert the cards into the control unit a Fit any IP500 trunk daughter cards to the IP500 base cards b Fit any IP400 cards to IP50...

Page 75: ...ble spade o If wall mounting drills and tools for wall mounting fixtures Additional Parts Required In addition to orderable IP Office equipment the following items will be required o 14AWG Solid copper wire for ground connection of control units and expansion modules o Cable sleeve matching local regulator requirements for ground wires Typically green for a functional ground and green yellow for a...

Page 76: ... without the necessary licenses however the system will not provide any telephony functions after the upgrade until the appropriate license is added to the system configuration 1100 1200 Series Phone Installation one X Portal for IP Office Installation Avaya H323 IP Phone Installation Embedded Voicemail Installation Voicemail Pro Installation Contact Store Installation Compact DECT Installation IP...

Page 77: ...correct items Report any errors or omissions to the equipment supplier 3 o Retain All Packaging and Documentation While unpacking the equipment retain all the packaging material Fault returns are accepted only if repackaged in the original packaging If performing a staged installation the original packaging will also assist when repacking equipment to be moved to the final install site 4 o Ensure ...

Page 78: ...eates a default configuration matching the physical cards already installed in the control unit and any external expansion modules already attached to it You can perform a number of additional actions prior to installing the System SD card in order to pre configure the system Upgrade the Card Firmware Add a Configuration File Add a License File Add Music on Hold Files Add a 9600 Screen Saver Image...

Page 79: ...ers of the Memory Cards folder under Manager s applications Working Directory normally C Program Files Avaya IP Office Manager However if the Working Directory is changed to a location without an appropriate set of Memory Cards sub folders the required set of files will not be copied onto the SD card To upgrade a System SD card 1 Once started do not interrupt this process for example by removing t...

Page 80: ...l installation of the system The configuration created must match the physical equipment in the IP Office system onto which the configuration will be loaded Doing otherwise may cause the IP Office system to reset and experience other problems To create an offline configuration file 1 Start IP Office Manager with no configuration loaded into IP Office Manager 2 Click on Create an Offline Configurat...

Page 81: ... Teleworker uAuToY 9VvVV VOzIgeegwLXL2sAs1Z5 Mobile Worker NvWO_iVY5KJpZMNeY89IB1sIj0_QUCDm Power User 9IJQW3yuPsbxjGS2XcMa16_J9H8cSeZ9 System Advanced JAWZaw YtK37vcnXkqM4mDYDIdSMd9_1 A license key on each line uAuToY 9VvVV VOzIgeegwLXL2sAs1Z5 NvWO_iVY5KJpZMNeY89IB1sIj0_QUCDm 9IJQW3yuPsbxjGS2XcMa16_J9H8cSeZ9 JAWZaw YtK37vcnXkqM4mDYDIdSMd9_1 To load a License File onto a system SD card 1 Using a c...

Page 82: ...d holdmusic wav Property Value File Type WAV Bit Rate 128kbps Audio sample size 16 bit Channels 1 mono Audio Sample Rate 8 kHz Audio Format PCM Length Up to 90 seconds To loading a music on hold file onto a System SD card 1 Rename the music file holdmusic wav 2 Using a card reader copy the file into the system primary folder on the System SD memory card 3 If the IP Office is or will be configured ...

Page 83: ...0 base card except the IP500 Legacy Card Carrier For IP500 Combination cards the trunk daughter card is pre installed and cannot be changed Warnings 1 Correct anti static protection steps should be taken while handling circuit boards Parts and Equipment Required 1 o IP500 Base Card except the IP500 Legacy Card Carrier 2 o IP500 Trunk Daughter Card 3 o 3 Stand Off Pillars These are supplied with th...

Page 84: ...Issue 28c 19 August 2013 IP Office 9 0 8 Using the washers and screws provided secure the metal stand off pillars to the base card 9 A set of labels are supplied with the trunk daughter card Fit the appropriate label to the front of the base card ...

Page 85: ...ed with 2 plastic stand off pillars Trunk cards are also supplied with a replacement blanking plate which is not required Tools Required 1 o 5mm Flat blade screwdriver 2 o Anti static wrist strap and ground point Procedure Installing a Carrier Card 1 Check that correct cards have been supplied 2 Ensure that you are wearing an anti static wrist strap connected to a suitable ground point 3 On the ca...

Page 86: ...eck that there is no power to the control unit 2 Using a flat bladed screwdriver remove the cover from the slot on the front of the control unit that will be used for each card being installed This cover is no longer required but should be retained until installation has been completed 3 Allowing the card to rest against the bottom of the slot begin sliding it into the control unit When half inser...

Page 87: ...wall mounting a unit The wall surface must be vertical flat and vibration free Attachment to temporary walls is not supported Only the screws provided with the mounting kit should used to attach the brackets to the control unit The following wall and rack mounting kit is currently available IPO IP500 RACK MNTG KIT V3 SAP Code 700503160 These kits can be used for wall and rack mounting of an IP500 ...

Page 88: ...mporary walls is not supported Only the screws provided with the mounting kit should used to attach the brackets to the control unit The installation must be done by a service person only For control units the mesh flame screen must be installed on the bottom edge of the control unit before mounting For the V3 kit the flame screen attaches to the outside of the control unit For the V2 kit the flam...

Page 89: ... example check that the rack legs have been lowered and fixing brackets have been used to stop toppling 2 Elevated Operating Ambient If installed in a closed or multi unit rack assembly the operating ambient temperature of the rack environment may be greater than room ambient Therefore consideration should be given to installing the equipment in an environment compatible with the maximum ambient t...

Page 90: ...rt Expansion card Installation Requirements o Installation space either on or under the existing IP Office control unit o Switched power outlet socket o Available EXPANSION port on the control unit o Grounding Requirements o Functional Grounding Connection of a functional earth is o Recommend for all modules o Connection of a functional ground is mandatory for Analog Trunk modules o Protective Gro...

Page 91: ...t has power 2 If the IP Office system is being installed in a rack attach the rack mounting kit to the expansion module 3 Attach the external expansion module s power supply but do not switch power on 4 Connect the expansion interconnect cable from the module s EXPANSION port to the EXPANSION port on the control unit Make careful note of the port used and include this detail on the cable label and...

Page 92: ...ons On any Digital Station or Phones external expansion module connected to an extension located in another building Refer to Out of Building Telephone Installations In the Republic of South Africa on all Analog Trunk external expansion modules ATM16 and on any control units containing an analog trunk cards ATM4 ATM4U Tools Required o M4 Cross Head Screwdriver o Tools suitable for crimping a cable...

Page 93: ... 1 255 255 255 0 Note that the IP Office does not check that these addresses are valid and or available on the network Systems running in IP Office standard modes can be configured as a DHCP server They can also be configured to only provide DHCP for Avaya IP phones and or for remote access dial in connections DHCP Server options are not supported for systems running in IP Office Basic Edition mod...

Page 94: ... this process will be indicated by LED1 on each base card flashing every 5 seconds LED9 on each base card fitted with a trunk daughter card will also flash every 5 seconds 6 The control unit will then begin upgrading the external expansion modules This will be indicated by the red center LED on each module flashing red The process is completed when the LED changes to steady green 7 If a configurat...

Page 95: ...8 are unlabelled They are used to indicate voice compression channel usage Each LED lit represents 12 5 of the available voice compression channel capacity in use total card capacity rather than licensed capacity IP500 4 Port Expansion LEDs 1 to 8 are used for the expansion ports on the rear of the control unit LEDs 9 to 12 are used for the card s own expansion ports Green On Expansion module pres...

Page 96: ...overall state of the module as follows Red flashing Module starting up Loading firmware Red on Error Green on Module okay Green flashing Module starting up Loading firmware IP500 DS16A 30A module only Analog Trunk 16 None BRI So8 Green On Connected Green Flashing Activity Digital Station 16 30 Green Flashing Phone detected Green On Phone active Digital Station 16A 30A Green On Phone detected Phone...

Page 97: ...is manual 4 12 1 Manually Changing the System to Standard Mode The process below will change the mode of the system and default its configuration WARNING This process requires the IP Office system to reboot in order to complete the changes The reboot ends any current calls and services 1 Using IP Office Manager receive the configuration from the system 2 When requested enter the service user name ...

Page 98: ... automatically be converted to a IP Office Essential Edition configuration 4 Important IP Address Settings Default to Server The conversion will set the DHCP mode to Server and the LAN addresses to their defaults of 192 168 42 1 and 192 168 43 1 Using IP Office Manager to change these settings to the required values 5 This is a suitable time to begin initial configuration before sending the config...

Page 99: ...nes to their appropriate ETR ports These phones do not need to load additional firmware 4 13 3 DS Phones Connect any digital phones to their appropriate DS ports These phones may need to upgrade their firmware to match that supported by the IP Office core software The appropriate firmware is supplied with the IP Office Manager software and copied onto the System SD card for IP500 V2 systems The ph...

Page 100: ...h The last digit sets the ringer volume 0 high to 7 low Note that subsequently removing this short code will cause the buttons to return to defaulting according to the phone type Phone Type Setting For some phones the phone can only report its general type to the system rather than its specific model It is recommended that after connecting all the phones the phone types should be correctly set in ...

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Page 102: ... Default Passwords The default passwords used for configuration access to the IP Office system should be changed 5 Change the IP Address DHCP Settings If necessary the IP address and DHCP mode of the IP Office system can be changed 6 Remove any Unused Trunks Disabling the use of trunks and trunk channels that are not available 7 Select the Clock Source for Digital Lines Altering which digital trun...

Page 103: ...s manually is liable to errors caused by miskeying the correct 32 character string To enter licenses 1 Start IP Office Manager and receive the configuration from the IP Office system 2 Select System 3 The field Dongle Serial Number shows the serial number of the Feature Key Dongle is already detected Check that this number matches the one against which the licenses have been issued 4 Select Licens...

Page 104: ...3 Click on the System tab 4 Use the Locale drop down list to select the required locale The default language for the locale is shown in brackets for some locales there may be more than one entry with different default languages for each Argentina Australia Bahrain Belgium Brazil Canada Chile China Colombia Denmark Egypt Finland France Germany Greece Hong Kong Hungary Iceland Ireland India Italy Ja...

Page 105: ... Client No of DHCP IP Addresses 200 200 If the IP address and DHCP mode settings are not suitable for the customers network they should changed Note that changing the IP Office s IP address settings requires it to restart WARNING This process requires the IP Office system to reboot in order to complete the changes The reboot ends any current calls and services To change the IP address settings 1 S...

Page 106: ...e Manager and receive the configuration from the IP Office system 2 Select File Advanced Security Settings 3 Enter a user name and password of an account that has security configuration access to the IP Office system The defaults which should be changed as part of this process are security and securitypwd 4 Click on System and select the Unsecured Interfaces tab a The System Password is used by IP...

Page 107: ...t security configuration mode and return to the IP Office configuration To changing the remote user password The IP Office configuration contains a user whose password is used as the default for remote dial in access to the IP Office network The password of this user should be changed 1 Start IP Office Manager and connect to the IP Office system 2 Click on Users and in the list of users click on R...

Page 108: ...elevant user a On the User tab change the Extension number to the required new number b Click on another field If an error warning appears it will most likely be due to a conflict with an existing use of that extension number If this an error click Cancel to return the user to their original extension number If this is intended as the other entry will be corrected click OK and then edit the other ...

Page 109: ...OK IP Office Manager will probably give a validation error message due to a user being associated with two extensions This can be ignored until all the user moves have been completed 3 If changing several users repeat the processes as required 4 Click to revalidate the configuration and check that no conflicts between users and associated extensions 5 If the configuration changes are complete send...

Page 110: ...y detect the service status of individual analog trunks For IP Office Release 8 1 Feature Pack 1 and higher with IP500 Analog Trunk 4 V2 cards and ATM4 Combination V2 cards the system can detect with analog trunks are connected and so can automatically treat unconnected trunk ports as out of service WARNING This process requires the IP Office system to reboot in order to complete the changes The r...

Page 111: ... T1 T1 PRI and E1R2 Trunks To disable the whole trunk on the main form set the Admin option to Out of Service Otherwise select the Channels tab and set those channels that are not used to Out of Service For T1 set the Type to Out of Service For T1 PRI set the Admin field to Out of Service For E1R2 trunks set the Line Signalling Type to Out of Service ...

Page 112: ...an be used as the clock source if none of the trunks set as Network are providing a clock source Unsuitable The clock source from this trunk will never be used as the IP Office s clock source If no clock source is available the IP Office can use its own internal clock if necessary In the example below the first IP Office is set to use the public network trunk as its clock source and ignoring the p...

Page 113: ...ovide the clock source for the network or whether the trunk is unsuitable For E1R2 trunks the Clock Quality setting is on the Advanced tab 3 Ensure that only one trunk is set to Network This should preferably be a direct digital trunk to the central office exchange 4 One other trunk can be set a Fallback should the selected Network trunk connection be lost If possible this should be a trunk from a...

Page 114: ...r outgoing calls that same prefix needs to be added to trunk settings The trunk prefix is then used as follows On incoming calls the prefix is added to any incoming ICLID received with the call That allows the ICLID to be used by IP Office phones and applications to make return calls On outgoing calls the short codes used to route the call to a trunk must remove the dialing prefix To set trunk pre...

Page 115: ...refix or International Prefix then the Prefix is added For example if the SIP Line is configured with prefixes as follows Line Prefix 9 National Prefix 90 International Prefix 900 Country Code 44 Number Received Processing Resulting Number 441707362200 Following rule 1 above the is replace with the International Prefix 900 resulting in 900441707362200 The number now matches the International Prefi...

Page 116: ...de 1 Within the IP Office configuration select Control Unit The control unit and external expansion modules are listed 2 The IP500 DS16B and IP500 DS30B modules are listed as DIG ADPx16 RJ45 and DIG ADPx30 RJ45 3 Select one of the external expansion modules In the unit details the Operating Mode drop down list is used to select what type of phones the module supports Select the required mode For D...

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Page 118: ...rvice provider SSL VPN Service A new SSL VPN service is added to the Services section of the configuration SNMP Alarms SNMP can be configured and two SNMP alarm traps added to the configuration Note that this will overwrite any existing SNMP settings if SNMP has already been configured Short Codes Short codes can be added using the Set Hunt Group Night Service and Clear Hunt Group Night Service ac...

Page 119: ...stered you can download an on boarding file for the system from the Avaya Global Registration Tool website This file contains the settings required to establish an SSL VPN connection between the IP Office system and an Avaya VPN Gateway AVG server 6 Use the Upload On boarding File section to upload the on boarding file to the system ...

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Page 122: ...ry If no copy is found it will generate a default configuration file See Booting from the SD Cards for full details Once each day approximately between 00 00 and 00 30 the IP Office will copy the current configuration running in its RAM memory to the primary folder on the card Configuration changes made using IP Office Manager are first written to the copy of the configuration file on the card and...

Page 123: ...ffice Manager lvmail Contains the system prompts used by Embedded Voicemail Note that the mailbox messages and greetings are stored in a sub folder of the dynamic folder The sub folder AAG is used to store Embedded Voicemail auto attendant greetings doc Contains initial installation documentation for the system dynamic Contains files used by the IP Office and retained through a reboot of the IP Of...

Page 124: ...stalled the necessary system firmware files as above the IP500 V2 control unit requires a configuration file If the IP500 V2 booted using binary files from an SD card location it looks for a valid configuration file in the same location If a configuration file is present and valid it is loaded If a configuration file is present but is not valid load the configuration copy in its non volatile memor...

Page 125: ... card s primary folder The configuration can be read but will be read only Attempting to send a configuration to the system will cause the error message Failed to save configuration data Internal error Bypassing the System SD Card Primary Folder The control unit can be forced to bypass the System SD card s primary folder and non volatile memory when starting This is done by pressing the Aux button...

Page 126: ...d using the format options provided within IP Office applications This process is not normally necessary with Avaya SD cards unless you suspect that the card has been incorrectly formatted elsewhere WARNING All File Will Be Erased Note that this action will erase any existing files and folders on the card Once a card has been formatted the folders and files required for IP Office operation can be ...

Page 127: ...folders of the Memory Cards folder under Manager s applications Working Directory normally C Program Files Avaya IP Office Manager However if the Working Directory is changed to a location without an appropriate set of Memory Cards sub folders the required set of files will not be copied onto the SD card To upgrade a System SD card 1 Once started do not interrupt this process for example by removi...

Page 128: ... can view the folders and files on the System SD card and the Optional SD card You can then use various commands to upload and download files to and from the cards 1 Using IP Office Manager select File Embedded File Management 2 Using the Select IP Office menu select the IP Office system 3 The file contents of the memory cards are displayed ...

Page 129: ...ice system 3 The file contents of the memory cards are displayed 4 Select File Backup System Files The contents of the primary folder on the System SD card will be copied to the backup folder This process takes approximately 6 minutes 7 4 2 Backup to the Backup Folder Using System Status Application To backup to the backup folder using the System Status Application 1 Start System Status and access...

Page 130: ...lder Using IP Office Manager To restore from the backup folder using IP Office Manager 1 Using IP Office Manager select File Embedded File Management 2 Using the Select IP Office menu select the IP Office system 3 The file contents of the memory cards are displayed 4 Select File Restore System Files The contents of the backup folder on the System SD card are copied to the primary folder The proces...

Page 131: ...es When the process has been completed the system restarts 7 5 4 Restoring from the Backup Folder Using IP Office Web Manager To restore from the backup folder using IP Office Web Manager 1 Login to IP Office Web Manager a Enter the systems IP address in the browser Select IP Office Web Manager Alternatively enter https IP_Address 8443 WebMgmtEE WebManagement html b Enter an administrator user nam...

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Page 133: ...D Card using System Status Application 3 Backing up to the Optional SD Card using IP Office Web Manager 4 Backing up to the Optional SD Card using a System Phone 7 6 1 Backing Up to the Optional SD Using IP Office Manager To backup the System SD card to the Optional SD card using IP Office Manager 1 Using IP Office Manager select File Embedded File Management 2 Using the Select IP Office menu sele...

Page 134: ... and select Copy to Optional SD 3 Click OK 7 6 4 Backing Up to the Optional SD Using a System Phone This process can be used by a user configured as a System Phone user and using a 1400 1600 9500 or 9600 Series phone excluding XX01 XX02 and XX03 models The user s Login Code is used to restrict access to the system administration functions on the phone To backup the System SD card to the Optional S...

Page 135: ...de Configuration The configuration file config cfg and licenses file keys txt in the primary folder on the Optional SD card are copied to the primary folder on the System SD card This process takes approximately a few seconds When the process has been completed the IP Office system will be restarted 7 7 2 Restoring from the Optional SD Using a System Phone This process can be used by a user config...

Page 136: ...are from the Optional SD Using IP Office Manager To copy software files from the Optional SD card using IP Office Manager 1 Using IP Office Manager select File Embedded File Management 2 Using the Select IP Office menu select the IP Office system 3 The file contents of the memory cards are displayed 4 Select File Upgrade Binaries The software files all files in the folder except the configuration ...

Page 137: ...e Path 6 Select the location for the backup and click Open We recommend that you create a new folder and then select that folder 7 Click Start Backup 8 Wait until a backup completed message is displayed Click Cancel to close the menu 7 10 Restoring from a PC This process restores a previous backup overwriting the primary folder on the System SD card WARNING This process requires the IP Office syst...

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Page 139: ...out the necessary licenses however the system will not provide any telephony functions after the upgrade until the appropriate license is added to the system configuration WARNING This process requires the IP Office system to reboot in order to complete the changes The reboot ends any current calls and services There are a number of ways in which this can be done Method Description Location Softwa...

Page 140: ...ry card using IP Office Manager 1 Using IP Office Manager select File Advanced Memory Card Commands Shutdown 2 Using the Select IP Office menu select the IP Office system containing the memory card 3 Click OK At the back of the control unit confirm that the appropriate memory card LED is off The card can now be removed in order to perform the necessary maintenance actions 7 12 2 Shutdown a Card Us...

Page 141: ...rd to stop and click OK 7 12 4 Shutdown a Card Using a System Phone This process can be used by a user configured as a System Phone user and using a 1400 1600 9500 or 9600 Series phone excluding XX01 XX02 and XX03 models The user s Login Code is used to restrict access to the system administration functions on the phone To shutdown a card using a System Phone 1 Select Features Phone User System Ad...

Page 142: ...P Office s status output 2 In the navigation panel select System 3 Select Memory Cards 4 Select either System Card or Optional Card 5 At the bottom of the screen select Start Up 7 13 3 Startup a Card Using IP Office Web Manager To startup a card using IP Office Web Manager 1 Login to IP Office Web Manager a Enter the systems IP address in the browser Select IP Office Web Manager Alternatively ente...

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Page 144: ...rt So8 BRI module configuration SNMP configuration Reset button AUX button RS232 port maintenance Erasing the core software Enabling IP Office Web Manager Other Processes The following additional maintenance processes are covered in other sections of this document Creating an IP Office SD card Viewing card contents Backing up the configuration Restoring the configuration Copying to the Optional SD...

Page 145: ...wn LED Indication When shutdown the LEDs shown on the system are as follows Do not remove power from the system or remove any of the memory cards until the system is in this state LED1 on each IP500 base card installed will also flash red rapidly plus LED 9 if a trunk daughter card is fitted to the base card The CPU LED on the rear of the system will flash red rapidly The System SD and Optional SD...

Page 146: ... 2 Enter your IP Office user login code 3 From the menu select System Shutdown 4 Select a time period for the shutdown It must be in between 5 minutes and 24 hours 5 Press Done and then Confirm to begin the shutdown 6 Wait until the LEDs on the front of the system are all fast flashing red before performing any other actions 8 1 4 Shutdown a System Using the AUX Button This method is supported by ...

Page 147: ...fice Manager 1 Using IP Office Manager select File Advanced Reboot 2 Use the Select IP Office menu to locate and select the IP Office system Enter a valid user name and password 3 The type of reboot can then be selected Reboot Select when the reboot should occur Immediate Reboot the system immediately When Free Reboot the system when there are no calls in progress This mode can be combined with th...

Page 148: ...K 8 2 3 Reboot a System Using the Reset Button To reboot a system using the Reset button Use this process to reboot the system when free Once invoked the system bars any new incoming or outgoing calls until after the reboot 1 On the rear of the control unit press and hold the Reset button for between 5 to 10 seconds until the CPU led changes to steady orange 2 When the CPU LED changes to steady or...

Page 149: ...odule Note that for extension ports by default both an extension entry and a user entry will exist in the IP Office configuration Extension entries can be deleted without deleting the corresponding user entry This allows retention of the user settings and association of the user with a different extension by changing that extensions Base Extension number to match the user s Extension ID Processes ...

Page 150: ...odules 5 Restart the IP Office system 6 Use IP Office Manager to configure the new trunks or extensions users 8 3 3 Lower Capacity Replacement If replacing with a component of the same type but lower capacity after restarting the IP Office the configuration will need to be edited to remove redundant entries To replace a component with one of the same type but lower capacity 1 Shutdown the system 2...

Page 151: ...4 Restart the IP Office system 5 Use IP Office Manager to delete the trunks or extensions users in the configuration that relate to the component removed 6 In the Control Unit section of the configuration delete the entry for the component that is no longer present in the system 8 3 6 Replacemnt with a Different Type If replacing a component with one of a different type the process should be divid...

Page 152: ...warnings regarding defaulting the configuration before using this process To erase the configuration using IP Office Manager 1 Start IP Office Manager 2 Select File Advanced Erase Configuration Default 3 Select the system to be defaulted and click OK 4 Enter an administration name and password and click OK 8 4 2 Defaulting the Configuration Using IP Office Web Manager Read and note the warnings re...

Page 153: ...t IP Office Menu locate and select the IP Office system Click OK d Enter the name and password for a service user account on that IP Office Click OK IP Office Manager will receive and display the configuration from the IP Office If not already done this action creates a BOOTP entry in IP Office Manager for the IP Office system This action also confirms communication between the IP Office Manager P...

Page 154: ...Manager for the IP Office system This action also confirms communication between the IP Office Manager PC and the IP Office prior to any following process e Select File Save Configuration As and save a copy of the configuration file onto the PC 2 Attach the serial cable between the PC and the RS232 DTE port on the IP Office control unit a Start the terminal program on your PC Ensure that it has be...

Page 155: ...port 4 Defaulting the security settings using the Boot Loader 8 5 1 Defaulting Security Using IP Office Manager Read and note the warnings regarding defaulting the security settings before using this process To default a system s security settings using IP Office Manager 1 Start IP Office Manager 2 Select File Advanced Erase Security Settings Default 3 Select the system from the menu and click OK ...

Page 156: ...the IP Office s security settings but does not alter its configuration settings 1 Attach the serial cable between the PC and the DTE port on the IP Office control unit 2 Start the terminal program on your PC Ensure that it has been setup as listed in DTE Port Settings Within a HyperTerminal session the current settings are summarized across the base of the screen 3 Enter AT note upper case The con...

Page 157: ...e IP Office system This action also confirms communication between the IP Office Manager PC and the IP Office prior to any following process e Select File Save Configuration As and save a copy of the configuration file onto the PC 2 Attach the serial cable between the PC and the RS232 DTE port on the IP Office control unit a Start the terminal program on your PC Ensure that it has been setup as li...

Page 158: ...ration of a system can be replaced with a new configuration that has been prepared separately Process Options 1 Creating an offline configuration file 2 Loading a configuration file using IP Office Manager 3 Loading a configuration file using IP Office Web Manager 4 Loading a configuration file onto a System SD card 159 160 160 160 ...

Page 159: ...the system after initial installation of the system The configuration created must match the physical equipment in the IP Office system onto which the configuration will be loaded Doing otherwise may cause the IP Office system to reset and experience other problems To create an offline configuration file 1 Start IP Office Manager with no configuration loaded into IP Office Manager 2 Click on Creat...

Page 160: ...o IP Office Web Manager a Enter the systems IP address in the browser Select IP Office Web Manager Alternatively enter https IP_Address 8443 WebMgmtEE WebManagement html b Enter an administrator user name and password and click Login 2 Click Configuration and select Upload Configuration Click Monitoring and select Upload Configuration 3 Click Browse and select the configuration file 4 Click Upload...

Page 161: ...changes that occurred after this document was completed Bulletins are available from http support avaya com IP Office Web Manager The addition of IP Office Web Manager requires changes to the security settings of systems For new systems those changes are made automatically However for system being upgraded the changes can only be made if the system s security settings are defaulted See Enabling IP...

Page 162: ...PC and the IP Office prior to any following process e Select File Save Configuration As and save a copy of the configuration file onto the PC 2 Select File Advanced Upgrade The UpgradeWiz is started and scans for IP Office modules using the Unit Broadcast address Adjust this address and click Refresh if the expected control units are not shown 2 The information displayed depends on the type of con...

Page 163: ...ons selected Do not cancel or close the upgrade wizard while these processes are running Validated Upgrade If using the Validated option a number of actions take place as follows a The upgrade wizard checks the amount of free RAM memory available in the control unit to temporarily store the new BIN files If insufficient memory is available you will be prompted whether to continue with an off line ...

Page 164: ...Card Locally The following process can be used if you have physical access to the IP500 V2 control unit This method be used with a timed reboot allowing the card upgrade to be done during normal operation hours followed by a reboot outside of normal operation hours If the card is being used for Embedded Voicemail that service is not available while the card is shutdown Licensed features however wi...

Page 165: ...system 4 Copy the files from the Optional SD card to the System SD card See Loading Software from an Optional SD Card 5 Reboot the system See Rebooting a System To upgrade a SD card using the IP Office Manager PC 1 Once started do not interrupt this process for example by removing the SD card This process takes approximately 15 minutes 2 Insert the SD card into a card reader on the IP Office Manag...

Page 166: ... a system using IP Office Web Manager 1 Login to IP Office Web Manager a Enter the systems IP address in the browser Select IP Office Web Manager Alternatively enter https IP_Address 8443 WebMgmtEE WebManagement html b Enter an administrator user name and password and click Login 2 Unpack the upgrade files to a location on your client PC 3 Click Configuration and select Upgrade 4 Click Configure P...

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Page 168: ...extension and change its Base Extension setting to 203 ie to now match User B s extension number If IP Office Manager is set to validate edits it will warn that this change conflicts with the existing Base Extension setting of another extension Ignore the warning at this stage Click OK 4 Locate the other extension with the Base Extension set to 203 ie matching User B s extension number 5 Select th...

Page 169: ...xternal expansion module POT or PHONE ports only IP Office Barrier Box Supports a single connection Maximum of 16 on any expansion module Connection from the expansion module to the phone must be via a surge protector at each end and via the primary protection point in each building The IP Office external expansion modules control unit and IROB devices must be connected to the protective ground po...

Page 170: ...es phones The protection device should be installed as per the instructions supplied with the device The ground points on the IP Office control unit and any external expansion modules must be connected to a protective ground using 18AWG wire with a green and yellow sleeve Typically the IROBs 2 RJ45 EQUIPMENT ports are straight through connected to the 2 RJ45 LINE ports This allows existing RJ45 st...

Page 171: ...ing Barrier Box Secondary Building RJ11 Connect to PHONE POT port on the Phone module using cable supplied with the barrier box RJ45 Connect to the secondary building barrier box via primary protection in both buildings RJ11 Connect to analog phone Cable not supplied RJ45 From main building via primary protection in both buildings Center Screw Connect to main building protective ground or ground t...

Page 172: ...een yellow ground wire to the protective earth screw in the center of the Point on the back of the Barrier Box 3 The rack mounting strip has threaded M4 earthing pillars Connect the other end of the barrier box ground wire using M4 washers and nuts to the earthing pillar on that side of the rack mounting strip 4 Using 14AWG wire with green and yellow sleeve connect one of the earthing pillars to t...

Page 173: ...f open and Relay Pulse State Switch 1 Switch 2 Closed 39 42 Open 40 43 Pulse 41 44 8 10 1 Port Connection These ports are found on the rear of all IP Office control units They are used for connection to external switching relays The port uses a standard 3 5mm stereo jack plug for connection The IP Office is able to open high resistance close low resistance or pulse close for 5 seconds and then ope...

Page 174: ...e Dial 3 Send the configuration to the Control Unit Any call coming into the main system on DID 123456 will now be passed directly to the first port If you wish to assign DIDs from your main pool to individual ports and avoid network charges when dialing between them try variations on the following 1 You have DID ranges for example 7325551000 to 7325551099 You wish to assign 7325551000 19 to port ...

Page 175: ...min In Service To route an incoming video call on the PRI lines configured above to an SO8 module requires the following 1 Create a dial short code that has the SO port as its destination Line Group For this example the following was used Short Code 1500 Number Feature Dial Line Group 601 the SO8 port number 2 Create an Incoming Call Routing that routes the appropriate calls to that short code For...

Page 176: ...ace S T Interface ISDN Version IEUS v18 a00320 Admin General Setup Admin Video Network ISDN Video Network Country USA Language English USA Auto Answer Yes AllowDial Yes Allow User Setup Yes Maximum Time on Call 480 Country Code 1 Area Code 732 Number A blank Number B blank ISDN Switch Protocol Standard ETSI Euro ISDN User Setup Admin Video Network IMUX Auto Answer Yes PIP Auto Far Control of Near ...

Page 177: ... an IP Office control unit s response includes the control unit type level of software routing table information up time etc Traps When certain events occur a devices SNMP agent can send details of the event to the SNMP manager This is called an SNMP trap These appear in the event log of the SNMP manager Most SNMP managers can be configured to give additional alerts in response to particular traps...

Page 178: ...P manager applications tested HP Open View Network Node Manager 1 Copy the following MIB files to the applications MIBs folder MIB File Source a rfc2737 entity mib mib snmp_mibs standard folder on OpenView Install CD b avayagen mib mib AdminCD snmp_mibs IPOffice folder on IP Office Admin DVD c ipo prod mib mib AdminCD snmp_mibs IPOffice folder on IP Office Admin DVD d ipo mib mib AdminCD snmp_mibs...

Page 179: ...ll of the IP Office MIBs and standard MIBs from the IP Office Administrator Applications DVD to the SNMPc mibfiles directory 2 In the SNMPc mibfiles directory open the files STANDARD mib and SNMPv2 SMI mib in Notepad 3 In the SNMPv2 SMI mib file find the definition of zeroDotZero and copy this to the clipboard 4 In the STANDARD MIB file find the SNMPv2 SMI section and paste in the definition of ze...

Page 180: ... include details of the control unit type and the current level of core software 8 12 3 Enabling SNMP Trap Sending In IP Office Manager receive the control unit s configuration 1 Double click System from the Configuration Tree panel and select the SNMP tab 2 Ensure that SNMP Enabled is ticked 3 Using either Trap Destination 1 or Trap Destination 2 enter the following information Enter the IP Addre...

Page 181: ...going call barring A reboot using the reset button is recorded in the Audit Trail 10 to 30 Flashing orange Erase Configuration Erase the configuration alarm log and audit trail Immediate reboot without waiting for active calls to end See Erasing the configuration for full details 30 to 40 Red Erase All Erase configuration alarm log and core software See Erasing the Operational Software for full de...

Page 182: ...f the actions cannot be completed using IP Office Manager or IP Office Web Manager In all cases you must make every effort to ensure that you have a backup copy of the system configuration RS232 Port Maintenance Processes 1 RS232 port cable connection and configuration 2 Defaulting the configuration using debug 3 Defaulting the configuration using the Boot Loader 4 Defaulting the security using th...

Page 183: ...ry to amend the BOOTP entry in IP Office Manager to match the address the system is using Process Options 1 Erasing core software using the Reset button Note that this method also defaults the configuration 2 Erasing core software using Debug 3 Erasing core software using the Boot Loader 8 16 1 Erasing Core Software Using the Reset Button Read the note and the warnings regarding erasing the core s...

Page 184: ...und in the Control Unit settings in the configuration file Then close and restart IP Office Manager Under File Preferences ensure that IP Office Manager is set to 255 255 255 255 Also check that Enable BootP Server is checked Select View TFTPLog Check that the required bin file is present in Manager s working directory 2 Attach the serial cable between the PC and the RS232 DTE port on the IP Offic...

Page 185: ...w TFTPLog Check that the required bin file is present in Manager s working directory 2 Attach the serial cable between the PC and the RS232 DTE port on the IP Office control unit a Start the terminal program on your PC Ensure that it has been setup as listed in RS232 DTE Port Settings Within a HyperTerminal session the current settings are summarized across the base of the screen b Arrange the pro...

Page 186: ...Upload System Files when upgrading the system using IP Office Manager 2 The IP Office system security must allow IP Office Web Manager operation This is done automatically for any new system installed with IP Office Release 8 0 or higher software This is done automatically for any existing pre IP Office Release 8 0 system during the upgrade if the system is set to use the pre IP Office Release 8 0...

Page 187: ...Installing IP500 IP500 V2 Page 187 15 601042 Issue 28c 19 August 2013 IP Office 9 0 IP500 Basic Installation Chapter 9 ...

Page 188: ... Ethernet LAN Cable o M4 Cross Head Screwdriver o Tools suitable for crimping a cable spade o If wall mounting drills and tools for wall mounting fixtures Additional Parts Required In addition to orderable IP Office equipment the following items will be required o 14AWG Solid copper wire for ground connection of control units and expansion modules o Cable sleeve matching local regulator requiremen...

Page 189: ... possible to upgrade the system without the necessary licenses however the system will not provide any telephony functions after the upgrade until the appropriate license is added to the system configuration 1100 1200 Series Phone Installation one X Portal for IP Office Installation Avaya H323 IP Phone Installation Embedded Voicemail Installation Voicemail Pro Installation Contact Store Installati...

Page 190: ...eport any errors or omissions to the equipment supplier 3 o Retain All Packaging and Documentation While unpacking the equipment retain all the packaging material Fault returns are accepted only if repackaged in the original packaging If performing a staged installation the original packaging will also assist when repacking equipment to be moved to the final install site 4 o Ensure that Anti Stati...

Page 191: ...on cards the trunk daughter card is pre installed and cannot be changed Warnings 1 Correct anti static protection steps should be taken while handling circuit boards Parts and Equipment Required 1 o IP500 Base Card except the IP500 Legacy Card Carrier 2 o IP500 Trunk Daughter Card 3 o 3 Stand Off Pillars These are supplied with the trunk daughter card Tools Required 1 o 5mm Flat blade screwdriver ...

Page 192: ...Issue 28c 19 August 2013 IP Office 9 0 8 Using the washers and screws provided secure the metal stand off pillars to the base card 9 A set of labels are supplied with the trunk daughter card Fit the appropriate label to the front of the base card ...

Page 193: ...plied with 2 plastic stand off pillars Trunk cards are also supplied with a replacement blanking plate which is not required Tools Required 1 o 5mm Flat blade screwdriver 2 o Anti static wrist strap and ground point Procedure Installing a Carrier Card 1 Check that correct cards have been supplied 2 Ensure that you are wearing an anti static wrist strap connected to a suitable ground point 3 On the...

Page 194: ...to rest against the bottom of the slot begin sliding it into the control unit When half inserted check that the card rails have engaged with the slot edges by trying to gently rotate it If the card rotates remove it and begin inserting it again 4 The card should slide in freely until almost fully inserted At this point apply pressure at the base of the front of the card to complete insertion 5 Usi...

Page 195: ... anti static protection steps should be taken before handling circuit boards 4 During this process power to the IP Office control unit must be switched off and disconnected Parts Required IP500 Feature Key The correct key will depend on the locale The listing below is typical and may not apply in all cases Ensure that the serial number of the key shown on the card is recorded o Mu Law Used in Nort...

Page 196: ...pecific Power Cord Procedure 1 Connect the power cord from the power supply outlet to the power input socket on the rear of the control unit Power cords must not be attached to the building surface or run through walls ceilings floors and similar openings Installation measures must be taken to prevent physical damage to the power supply cord including proper routing of the power supply cord and pr...

Page 197: ...l defaults relating to line settings and other values For IP400 IP Office systems each control units was manufactured as either an A Law variant or a Mu Law variant For IP500 and IP500 V2 systems the encoding default is set by the type of Feature Key installed when the system is first started Default DHCP IP Address Settings When a defaulted or new IP Office control unit is switched on it requests...

Page 198: ...equired level of released IP Office core software Normal Power On Sequence When power to the control unit is switched on the normal sequence for the CPU LED is as follows 1 Steady Red for 3 seconds 2 Off for 10 seconds 3 Flashing alternate red green for 4 seconds 4 The LED should be steady green following successful start up Note that the IP500 cards on the front of the control unit may still be g...

Page 199: ...ffice Manager PC and the IP Office 2 Select File Save Configuration As and save a copy of the configuration file onto the PC This action should be completed before upgrading any IP Office system 3 Select File Advanced Upgrade 4 The UpgradeWiz is started and scans for IP Office unit using the Unit Broadcast address Adjust this address and click Refresh if the expected modules are not shown 5 For ea...

Page 200: ...he check the box next to the system and then click OK 5 The name and password request is displayed The name and password must match one of those setup through the security settings The default name and password for full configuration settings access is Administrator and Administrator 6 Successful receiving of the configuration is shown by the full configuration tree being shown in the left hand pa...

Page 201: ...ort Export Import 4 Click the button next to Look In and browse to and select the folder containing the license file 5 The file should be listed as Available along with an indication of the number of licenses it contains Select the check box next to the file name and then clock OK 6 Click on to send the configuration back to the IP Office 7 Use IP Office Manager to receive the configuration again ...

Page 202: ...o expansion ports on an IP500 4 Port Expansion card a yellow 2 meter 6 6 expansion interconnect cable can be used in place of the standard blue cable 4 Yellow cables are supplied with the IP500 4 Port Expansion card Installation Requirements o Installation space either on or under the existing IP Office control unit o Switched power outlet socket o Available EXPANSION port on the control unit o Gr...

Page 203: ...e s power supply 3 Connect the expansion interconnect cable from the module s EXPANSION port to the first free EXPANSION port on the control unit 4 Make careful note of the port used and include this detail on the cable label and any other system records 5 Switch on power to the module Wait for the center LED on the front of the module to change from red to green 6 Switch on power to the control u...

Page 204: ...at the rack legs have been lowered and fixing brackets have been used to stop toppling 2 Elevated Operating Ambient If installed in a closed or multi unit rack assembly the operating ambient temperature of the rack environment may be greater than room ambient Therefore consideration should be given to installing the equipment in an environment compatible with the maximum ambient temperature Tma sp...

Page 205: ...l mounting a unit The wall surface must be vertical flat and vibration free Attachment to temporary walls is not supported Only the screws provided with the mounting kit should used to attach the brackets to the control unit The following wall and rack mounting kit is currently available IPO IP500 RACK MNTG KIT V3 SAP Code 700503160 These kits can be used for wall and rack mounting of an IP500 or ...

Page 206: ...emporary walls is not supported Only the screws provided with the mounting kit should used to attach the brackets to the control unit The installation must be done by a service person only For control units the mesh flame screen must be installed on the bottom edge of the control unit before mounting For the V3 kit the flame screen attaches to the outside of the control unit For the V2 kit the fla...

Page 207: ...ttachment to the control unit Additional 4 x 4 5mm fixtures and fittings are required suitable for the wall type In addition to the existing environmental requirements for an IP Office system the following additional requirements apply when wall mounting a unit The wall surface must be vertical flat and vibration free Attachment to temporary walls is not supported Only the screws provided with the...

Page 208: ...ions On any Digital Station or Phones external expansion module connected to an extension located in another building Refer to Out of Building Telephone Installations In the Republic of South Africa on all Analog Trunk external expansion modules ATM16 and on any control units containing an analog trunk cards ATM4 ATM4U Tools Required o M4 Cross Head Screwdriver o Tools suitable for crimping a cabl...

Page 209: ...Installing IP500 IP500 V2 Page 209 15 601042 Issue 28c 19 August 2013 IP Office 9 0 System Components Chapter 10 ...

Page 210: ...ds IP500 Trunk Daughter Cards IP500 External Expansion Modules Feature Keys SD Cards IP400 Trunks Cards IP400 Internal Cards IP400 External Expansion Modules Mounting Kits Phones Phone Add Ons Ancilliary Systems Applications Physical Ports Licenses Additional information is included for Hardware Software Compatibility Hardware PCS Levels TAA Hardware 211 217 234 239 254 257 262 264 278 279 355 367...

Page 211: ...ter cards and up to 2 IP400 trunk cards Voice Compression Channels Up to 148 channels using up to IP500 VCM IP400 VCM and IP500 Combination cards Voicemail Channels Maximum 40 usable for Voicemail Pro TAPI WAV connection sessions subject to available licenses For Embedded Voicemail up to 6 2 by default additional channels require licenses Locales Supported in all IP Office locales Software Level I...

Page 212: ...479702 IPO IP500 V2 SYS SD CARD MUL IP500 V2 U Law SD Card 700479710 IPO IP500 V2 SYS SD CARD PARTNER IP500 V2 PARTNER SD Card 700479728 IPO IP500 V2 SYS SD CARD NORSTAR IP500 V2 Norstar SD Card 700500948 IEC60320 C13 Earthed Power Cord IPO PWR LEAD EARTHED EU CEE7 7 CEE7 7 Europe 700289762 IPO PWR LEAD EARTHED UK BS1363 United Kingdom 700289747 IPO PWR LEAD EARTHER US NEMA5 15P America 700289770 ...

Page 213: ...lex 10 100Mbps auto sensing MDI crossover port With the WAN port forms a managed layer 3 Ethernet switch Optional SD Used for the Optional SD card The LED is used in the same way as for the System SD see below RESET This switch is used to restart the IP Office optionally erasing the configuration and or the core software in the process See Reset Button RS232 9 Way D Type socket Used for system mai...

Page 214: ...ards 4 Any combination of IP500 trunk daughter cards and up to 2 IP400 trunk cards Voice Compression Channels Up to 148 channels using up to IP500 VCM IP400 VCM and IP500 Combination cards Voicemail Channels Maximum 40 usable for Voicemail Pro TAPI WAV connection sessions subject to available licenses maximum 30 pre IP Office 5 0 For Embedded Voicemail up to 6 2 by default additional channels requ...

Page 215: ...it IP Office 500 Control Unit 700417207 Smart Card Feature Key Smart Card Feature Key Mu Law 700417470 Smart Card feature Key A Law 700417488 IEC60320 C13 Earthed Power Cord CEE7 7 Europe 700289762 BS1363 United Kingdom 700289747 NEMA5 15P America 700289770 Mounting Kit IPO IP500 RACK MNTG KIT V3 700503160 IP500 Blanking Plate Kit IP500 Blanking Plate Kit 700429194 205 ...

Page 216: ...odule EXT O P 3 5mm Stereo jack socket Used for switching external relay systems such as door entry controls The port contains two independent switches controlled by the IP Office INPUT AC power input port LAN RJ45 socket With the WAN port forms a managed layer 3 Ethernet switch The ports are full duplex 10 100Mbps auto sensing MDI crossover ports RESET This switch is used to restart the IP Office...

Page 217: ...ule DS ports Connections for 4100 7400 M Series and T Series phones use the IP500 TCM8 Digital Station card IP500 Analog Phone Base Card The card is available in two variants supporting either 2 or 8 analog phone ports The card can be fitted with an IP500 trunk daughter card which uses the base card ports for trunk connection Maximum 4 per control unit The analog phone ports do not include a ringi...

Page 218: ...IP400 Digital Station V2 Modules IP400 Phone V2 Modules IP500 BRI Combination Card This card provides 6 digital station ports 1 6 2 analog extension ports 7 8 and 2 BRI trunk ports 9 10 4 channels The card also includes 10 voice compression channels This card has a pre installed IP500 BRI trunk daughter card Maximum 2 combination cards per IP500 V2 control unit regardless of type Not supported by ...

Page 219: ...P500 V2 control unit Not supported by IP500 control units The analog phone ports do not include a ringing capacitor Where this is a requirement connection should be via a Master socket containing ringing capacitors If fitted with an IP500 Analog Trunk daughter card during power failure phone ports 7 and 8 are connected to analog trunk port 12 However during normal operation analog phone ports 7 an...

Page 220: ...ight hand slot 4 only IP500 Trunk Card Support Each external expansion module is supplied with a blue 1 meter 3 3 expansion interconnect cable This cable must be used when connecting to expansion ports on the rear of a control unit When connecting to expansion ports on an IP500 4 Port Expansion card a yellow 2 meter 6 6 expansion interconnect cable can be used in place of the standard blue cable 4...

Page 221: ...ns LED1 is also used for base card status Red On Error Red Slow Flash Initializing Red Flash every 5 seconds Card okay Red Fast Flash System shutdown Optional Trunk Card Ports 9 to 12 The card can be fitted with one trunk daughter card of any type The trunk daughter card then uses ports 9 to 12 on the base card for its trunk connections Port LEDs LED use depends on the type of daughter card instal...

Page 222: ...lease 6 1 20 7 0 12 or 8 0 and higher Refer to IP Office Technical Tip 237 V2 IP Office Release 8 1 Feature Pack 1 or higher Port Type Ports Features Digit Station 1 to 6 Provides DS ports for digital stations except 4100 4400 7400 M and T Series LEDs Green Flashing Phone detected Green On Phone active LED1 is also used for base card status Red On Error Red Slow Flash Initializing Red Flash every ...

Page 223: ... Components IP500 Base Cards Name Description SAP Code IPO IP500 V2 COMB CARD ATM4 IPO IP500 V2 COMBINATION CARD ATM4 700476013 IPO IP500 V2 COMB CARD ATM4 TAA Trade Agreements Act compliant variant 700501513 IPO IP500 V2 COMB CARD ATM4 V2 IPO IP500 V2 COMBINATION CARD ATM4 V2 700504556 421 ...

Page 224: ...aced with another card type Port Type Ports Features Digit Station 1 to 6 Provides DS ports for digital stations except 4100 4400 7400 M and T Series LEDs Green Flashing Phone detected Green On Phone active LED1 is also used for base card status Red On Error Red Slow Flash Initializing Red Flash every 5 seconds Card okay Red Fast Flash System shutdown Analog Extension 7 to 8 Supports ICLID modes D...

Page 225: ...Only supported in IP Office Essential Edition IP Office Preferred Edition and IP Office Advanced Edition modes Maximum per Control Unit 1 per control unit IP500 Trunk Card Support WARNING Do Not Remove the Port Cover Except for Maintenance The card is supplied with a removable plastic cover that locates over the external ports LAN USB and HDMI on the faceplate of the card This cover should always ...

Page 226: ...em restarts the bottom LED remains extinguished when the LEDs on the other base cards are solid red The bottom LED on the module then flashes red when the LEDs on the other modules flash red during system initialisation before reverting to solid green or extinguished when the system reboot is complete Buttons The Unified Communications Module card provides the following buttons Upper Button Button...

Page 227: ...tem shutdown Optional Trunk Card Ports 9 to 12 The card can be fitted with one trunk daughter card of any type The trunk daughter card then uses ports 9 to 12 on the base card for its trunk connections Port LEDs LED use depends on the type of daughter card installed on the base card LED 9 is also used for daughter card status Red On Error Red Slow Flash Initializing Red Flash every 5 seconds Card ...

Page 228: ...n Maximum per Control Unit 3 IP500 Trunk Card Support 1 The IP500 BRI trunk daughter card is not supported Port Type Ports Features ETR Extensions 1 to 6 REN 1 DTMF dialing only Message waiting indication 51V stepped ICLID mode Bellcore 202 LEDs No status LED are used for ETR ports LED1 is also used for base card status Red On Error Red Slow Flash Initializing Red Flash every 5 seconds Card okay R...

Page 229: ...ards Red Green Fast Flash port 9 or Green Fast Flash port 10 Alarm indication signal AIS from the trunk remote end Red with Green Blink port 9 or Green Blink port 10 Port in loopback mode set through IP Office System Monitor Name Description SAP Code IPO IP500 V2 EXTN CARD ETR6 IPO IP500 V2 EXTN CARD ETR6 700476039 ...

Page 230: ...s are supported Cards not listed are not supported PRI T1 Dual PRI T1 PRI 30 E1 1 4 Dual PRI E1 PRI 30 E1R2 RJ45 Dual PRI E1R2 RJ45 BRI 8 UNI ANLG 4 Uni US only VCM 4 VCM 8 VCM 16 VCM 24 VCM 30 IP400 PRI trunk cards fitted to IP500 IP500 V2 systems do not require trunk licenses IP500 Control Unit IP500 V2 Control Unit Maximum per Control Unit 2 IP500 Trunk Card Support Panels on the front of the c...

Page 231: ...hone detected LED1 is also used for base card status Red On Error Red Slow Flash Initializing Red Flash every 5 seconds Card okay Red Fast Flash System shutdown Optional Trunk Card Ports 9 to 12 The card can be fitted with one trunk daughter card of any type The trunk daughter card then uses ports 9 to 12 on the base card for its trunk connections LEDs LED use depends on the type of daughter card ...

Page 232: ...r higher each IP500 VCM 32 or IP500 VCM 64 card installed in the system enables 12 Avaya IP telephones without requiring any specific Avaya IP Endpoint licenses being added to the system configuration This does not apply for IP500 VCM 32 V2 and IP500 VCM 64 V2 cards or for IP500 Combination cards For further details refer to Telephone Endpoint Licenses Supports Codecs G 711 G 729a and G 723 with 6...

Page 233: ...ed Flash every 5 seconds Card okay Red Fast Flash System shutdown Analog Card Green on V1 Card installed V2 Line connected to the port but idle Green flashing Line in use PRI Card Off No trunk present Green on Trunk present Green flashing Trunk in use Red Green Fast Flash port 9 or Green Fast Flash port 10 Alarm indication signal AIS from the trunk remote end Red with Green Blink port 9 or Green B...

Page 234: ...ard This card allows the base card to support up to 2 PRI trunk connections The card is available in single and dual port variants The card can be configured for E1 PRI T1 robbed bit T1 PRI or E1R2 PRI trunks Maximum 4 per control unit The IP Office system supports 8 unlicensed B channels on each IP500 PRI U port fitted Additional B channels up to the capacity of ports installed and PRI mode selec...

Page 235: ...n which is set to On by default Service Status Line Status Indication V1 Detection of individual line status for idle lines is not supported Therefore the card LEDs and System Status Application simply indicate that the card is installed and when the line is in use V2 Automatic detection of line status for idle lines is supported The card LEDs and System Status Application indicate that the indivi...

Page 236: ...2 Line connected to the port but idle Green flashing Line in use LED 9 is also used for daughter card status Red On Error Red Slow Flash Initializing Red Flash every 5 seconds Card okay Red Fast Flash System shutdown Name Description SAP Code IPO 500 Trnk Anlg 4 Uni IP Office 500 Trunk Card Analog 4 Universal 700417405 IPO IP500 Trunk Card Anlg 4 V2 IP Office 500 Trunk Card Analog 4 Universal V2 7...

Page 237: ...and or BRI trunk daughter cards IP Office Software Level 4 0 S Bus Connection On IP Office 4 2 systems the card can be switched from To trunk mode to So mode This mode requires additional terminating resistors and an ISDN crossover cable connection see BRI Port So This card is approved for use in the following countries Brazil New Zealand China Russia India South Africa Argentina United Arab Emira...

Page 238: ...ensed B channels on each IP500 PRI U port fitted Additional B channels up to the capacity of ports installed and PRI mode selected require IP500 Universal PRI Additional Channels licenses added to the configuration These additional channels consume the licenses based on which additional channels are configured as in service from port 9 of slot 1 upwards D channels are not affected by licensing Max...

Page 239: ...P Office standard modes support 8 external expansion modules or 12 if the control unit is fitted with an IP500 4 Port Expansion Base Card IP500 Digital Station Module Provides depending on variant an additional 16 or 30 RJ45 DS ports for supported Avaya DS digital phones IP500 Digital Station A Module Provides depending on variant RJ21 ports for connection of an additional 16 or 30 Avaya TCM digit...

Page 240: ...nks IP500 Analog Trunk Module Provides an additional 16 ANALOG ports for connection of analog trunks Supports both loop start and ground start trunks Use with ground start trunks requires that the trunk module and the IP Office control unit are grounded In IP Office Basic Edition PARTNER Mode IP Office Basic Edition Norstar Mode and IP Office Basic Editions only 1 Analog Trunk module is supported ...

Page 241: ...0 V2 Locales This module is currently only supported in North American locales Software Level IP Office core software level 1 0 minimum Bin file naatm16 bin Included Power supply unit see below and Expansion Interconnect cable Power Supply The module is supplied with a 2 pin 40W external power supply unit The PSU has an integral power cord for connection to the module s DC I P socket A locale spec...

Page 242: ...re analog extension ports See Analog section above Ground point Used for connection of a functional earth if required On older modules where this screw is not present the top center cover screw should be used instead IMPORTANT In all IP Office installations any module being used for analog trunk connections must be connected to a functional earth WARNING Within areas of high lightning risk any mod...

Page 243: ...ed with an earthed 3 Pin 60W external power supply unit The PSU has an integral power cord for connection to the unit s DC I P socket A locale specific IEC60320 C13 power cord for the external PSU is required but is not supplied with the unit Mounting The module is designed as a free standing module that can be stacked on or under other IP Office modules The module can be wall or rack mounted usin...

Page 244: ...ontrol unit using the Expansion Interconnect cable supplied with the module Function ground point Used for connection of a protective or functional ground if required On older modules where this screw is not present the top center cover screw should be used instead Part Codes and Related Equipment All expansion modules are supplied with a base software level and should be upgraded to match the cor...

Page 245: ...onnect cable Power Supply The module is supplied with a Earthed 3 Pin 60W external power supply module The PSU has an integral power cord for connection to the module s DC I P socket A locale specific IEC60320 C13 power cord for the external PSU is required but is not supplied with the module Mounting The module is designed as a free standing module that can be stacked on or under other IP Office ...

Page 246: ...e Protective Ground point Use of a protective ground is required for all installations see Grounding Earthing Where the module is connected to analog extensions in another building an IP Office Phone Barrier Box V2 101V is required at both ends see Lightning Protection Out of Building Connections Part Codes and Related Equipment All expansion modules are supplied with a base software level and sho...

Page 247: ...t cable Power Supply The module is supplied with a Earthed 3 Pin 60W external power supply module The PSU has an integral power cord for connection to the module s DC I P socket A locale specific IEC60320 C13 power cord for the external PSU is required but is not supplied with the module Mounting The module is designed as a free standing module that can be stacked on or under other IP Office modul...

Page 248: ...ions see Grounding Earthing Where the module is connected to analog extensions in another building an IP Office Phone Barrier Box V2 101V is required at both ends see Lightning Protection Out of Building Connections Part Codes and Related Equipment All expansion modules are supplied with a base software level and should be upgraded to match the core software of the control unit in the IP Office sy...

Page 249: ... Black Green Ring 13 Green Black 14 Tip 39 Black Brown Ring 14 Brown Black 15 Tip 40 Black Slate Ring 15 Slate Black 16 Tip 41 Yellow Blue Ring 16 Blue Yellow Not Used 42 Yellow Orange 17 Orange Yellow 43 Violet Slate 08 Slate Violet Port Pin Wire 1 Tip 26 White Blue Ring 1 Blue White 2 Tip 27 White Orange Ring 2 Orange White 3 Tip 28 White Green Ring 3 Green White 4 Tip 29 White Brown Ring 4 Brow...

Page 250: ... Connections IP Office core software level 9 0 Bin file nadcpaV2 bin DS Port Connections IP Office core software level 8 0 Bin file nadcpaV2 bin Included Power supply unit see below and Expansion Interconnect cable Power Supply The module is supplied with a Earthed 3 Pin 60W external power supply module The PSU has an integral power cord for connection to the module s DC I P socket A locale specif...

Page 251: ...using the Expansion Interconnect cable supplied with the module Protective Ground point Use of a protective ground is required for all installations see Grounding Earthing Where the module is connected to analog extensions in another building an IP Office Phone Barrier Box V2 101V is required at both ends see Lightning Protection Out of Building Connections Part Codes and Related Equipment All exp...

Page 252: ... unit The PSU has an integral power cord for connection to the module s DC I P socket A locale specific IEC60320 C13 power cord for the external PSU is required but is not supplied with the module Mounting The module is designed as a free standing module that can be stacked on or under other IP Office modules The module can be wall or rack mounted using the IPO IP500 RACK MNTG KIT V3 Dimensions Wi...

Page 253: ...ition to the buildings primary protection The module must also be connected to a protective ground Protective Ground point Use of a protective ground is required for all installations see Grounding Earthing Where the module is connected to analog extensions in another building an IP Office Phone Barrier Box V2 101V is required at both ends see Lightning Protection Out of Building Connections Part ...

Page 254: ...ARNING These cards should only be formatted using IP Office Manager or System Status Application The cards should only be removed from a system after either a card shut down or a system shut down Feature Key Dongle SAP Code IPO IP500 V2 SYS SD CARD A LAW 700500924 IPO IP500 V2 SYS SD CARD MU LAW 700500925 IPO IP500 V2 SYS SD CARD PARTNER 700500926 IPO IP500 V2 SYS SD CARD NORSTAR 700500927 IP Offi...

Page 255: ...English US Finnish French French Canadian German Italian Korean Norwegian Portuguese Portuguese Brazilian Russian Swedish Spanish Spanish Latin Spanish Argentinean PCM Encoding A Law or Mu Law PCM Pulse Code Modulation is a method for encoding voice as data In telephony two methods PCM encoding are widely used A law and Mu law also called U law Typically Mu law is used in North America and a few o...

Page 256: ...u Law PCM Pulse Code Modulation is a method for encoding voice as data In telephony two methods PCM encoding are widely used A law and Mu law also called U law Typically Mu law is used in North America and a few other locations while A law by the rest of the world As well as setting the correct PCM encoding for the region the A Law or Mu Law setting of an IP Office system when it is first started ...

Page 257: ...available in a single worldwide variant Also supports adjustable echo cancellation on IP Office 3 1 Additional loop or ground start analog trunks can also be added using Analog Trunk external expansion modules Quad BRI Trunk Card Provides support for 4 RJ45 BRI 2B D trunk ports These can be configured to ETSI or AusTS013 operation The ports include 100ohm termination Single PRI T1 Trunk Cards Supp...

Page 258: ...e should be used Power Failure Operation There are no power failure extension connections provided for the analog trunk card If this is a requirement the ATM16 expansion module should be used WARNING In all IP Office installations any module or control unit using analog trunk connections must be connected to a functional earth WARNING Within the Republic of South Africa and in areas of high lightn...

Page 259: ...rotective ground and to surge protection equipment ATM4 Trunk Cards Country SAP Code IP500 IP500 V2 IP400 Analog 4 Loop Start North and South America 700185192 IP400 Analog 4 EU Loop Start Europe 700241672 IP400 Analog 4 NZ Loop Start New Zealand 700241706 These cards include two plastic stand off pillars for installation and a replacement blanking plate for the rear of IP400 control units 10 7 3 ...

Page 260: ...or the rear of IP400 control units For dual port cards the IP406 V2 only supports a single dual card in Slot A For the IP500 and IP500 V2 control units an IP500 Carrier Card is required up to a maximum of 2 IP500 Carrier Cards 10 7 5 E1 PRI Trunk Cards These cards support primary rate trunks providing 30B D channels E1 PRI trunk Cards Country SAP Code IP500 IP500 V2 IP400 PRI 30 E1 1 4 All except ...

Page 261: ...ed For dual port cards the IP406 V2 only supports a single dual card in Slot A For the IP500 and IP500 V2 control units an IP500 Carrier Card is required up to a maximum of 2 IP500 Carrier Cards E1R2 coax trunk cards must be grounded correctly and require the IP Office control unit to be connected to a protective ground Normally the ends of one connection is grounded For example if the exchange Tx...

Page 262: ... compression channels Supports up to 4 simultaneous connections non expandable All 700343460 From IP Office 3 0 onwards the prompt files for the following languages are pre installed on the Avaya memory cards Arabic Chinese Mandarin Chinese Cantonese Danish Dutch English UK English US Finnish French French Canadian German Italian Korean Norwegian Portuguese Portuguese Brazilian Russian Swedish Spa...

Page 263: ...0 Voice Compression Card an IP500 Carrier Card is also required for each IP400 VCM For IP500 control units voice compression channels can also be added using up to 2 IP500 VCM base cards with VCM licenses VCM Cards SAP Code IP500 IP500 V2 25ms echo cancellation IP400 VCM5 700185119 IP400 VCM10 700185127 IP400 VCM20 700185135 IP400 VCM30 700293939 64ms echo cancellation IP400 VCM4 700359854 IP400 V...

Page 264: ...nks requires that the trunk module and the IP Office control unit are grounded IP400 Digital Station Module Provides depending on the variant an additional 16 or 30 DS ports for supported Avaya digital phones This module has been superseded by the Digital Station V2 IP400 Digital Station Module V2 Provides depending on variant an additional 16 or 30 DS ports for supported Avaya digital phones Supe...

Page 265: ... 265 15 601042 Issue 28c 19 August 2013 IP Office 9 0 System Components IP400 Expansion Modules IP400 So8 Module Provides 8 ETSI BRI So ports for the connection of ISDN devices This unit is not intended to support BRI trunks 276 391 ...

Page 266: ...control units except Small Office Edition Locales Specific variants are provided for different IP Office locales see below Software Level IP Office core software level 1 0 minimum Bin file naatm16 bin Included Power supply unit see below and Expansion Interconnect cable Power Supply The module is supplied with a 2 pin 40W external power supply unit The PSU has an integral power cord for connection...

Page 267: ...analog extension ports See Analog section above Ground point Used for connection of a functional earth if required On older modules where this screw is not present the top center cover screw should be used instead IMPORTANT In all IP Office installations any module being used for analog trunk connections must be connected to a functional earth WARNING Within the Republic of South Africa and in are...

Page 268: ...ice locales Software Level IP Office core software level 2 1 31 minimum Bin file nadcpV2 bin Included Power supply unit see below and Expansion Interconnect cable Power Supply The module is supplied with a Earthed 3 Pin 60W external power supply module The PSU has an integral power cord for connection to the module s DC I P socket A locale specific IEC60320 C13 power cord for the external PSU is r...

Page 269: ...n IP Office control unit using the Expansion Interconnect cable supplied with the module Protective Ground point Use of a protective ground is required for all installations see Grounding Earthing Where the module is connected to analog extensions in another building an IP Office Phone Barrier Box V2 101V is required at both ends see Lightning Protection Out of Building Connections Part Codes and ...

Page 270: ...l IP Office core software level 1 0 minimum Bin file nadcp 16 bin Included Power supply unit see below and Expansion Interconnect cable Power Supply The module is supplied with a 2 pin 40W external power supply unit The PSU has an integral power cord for connection to the module s DC I P socket A locale specific IEC60320 C7 power cord for the external PSU is required but is not supplied with the m...

Page 271: ...IP Office control unit using the Expansion Interconnect cable supplied with the module Ground point Used for connection of a protective or functional ground if required On older modules where this screw is not present the top center cover screw should be used instead Must be connected if any out of building extensions are connected to this module Part Codes and Related Equipment All expansion modu...

Page 272: ...for connection to 4 wire analog phones where this is a requirement typically the United Kingdom and New Zealand connection should be via a Master socket containing ringing capacitors The DTE serial port on the rear of the module has been changed to a 9 pin D type socket Feature Details Supported on All IP Office control units except Small Office Edition Locales Supported in all IP Office locales S...

Page 273: ...dditional IP Office Barrier Boxes in addition to the buildings primary protection The module must also be connected to a protective ground Protective Ground point Use of a protective ground is required for all installations see Grounding Earthing Where the module is connected to analog extensions in another building an IP Office Phone Barrier Box V2 101V is required at both ends see Lightning Prot...

Page 274: ...orted on All IP Office control units except Small Office Edition Locales Supported in all IP Office locales Software Level IP Office core software level 1 0 minimum Bin file napots16 bin earlier units not supported on IP500 or avpots16 bin later units Included Power supply unit see below and Expansion Interconnect cable Power Supply The module is supplied with a 2 pin 40W external power supply uni...

Page 275: ...ry protection The module must also be connected to a protective ground Function ground point Used for connection of a protective or functional ground if required On older modules where this screw is not present the top center cover screw should be used instead Must be connected if any out of building extensions are connected to this module Part Codes and Related Equipment All expansion modules are...

Page 276: ... unit is supplied with an earthed 3 Pin 60W external power supply unit The PSU has an integral power cord for connection to the unit s DC I P socket A locale specific IEC60320 C13 power cord for the external PSU is required but is not supplied with the unit Older units were supplied with a 2 Pin 40W external power supply unit which used a locale specific locale specific IEC60320 C7 power cord Moun...

Page 277: ...n Expansion port on an IP Office control unit using the Expansion Interconnect cable supplied with the module Function ground point Used for connection of a protective or functional ground if required On older modules where this screw is not present the top center cover screw should be used instead Part Codes and Related Equipment All expansion modules are supplied with a base software level and s...

Page 278: ...e brackets to the control unit The following wall and rack mounting kit is currently available IPO IP500 RACK MNTG KIT V3 SAP Code 700503160 These kits can be used for wall and rack mounting of an IP500 or IP500 V2 control unit and IP500 external expansion modules The kits incorporates cable routing at the front and rear of the unit For wall mounted control units it allows orientation of the contr...

Page 279: ...7324 M7324N T Series T7000 T7100 T7208 T7316 T7316E T7406 T7406E Analog Telephones Analog phones and devices connect to PHONE ports with the IP Office system However due to the variety of analog phones and device available no guarantee of operation is given It is the responsibility of the IP Office installer and maintainer to test and verify the operation of proposed analog equipment Analog messag...

Page 280: ...000 Series phones are high quality SIP video phone devices The 1010 and 1040 phones are supported Each consists of a main module to which a range of video camera and microphone speaker devices can be attached The main module provides outputs for display of video on HD video compatible devices The availability of VCM Voice Compression Module channels is necessary to support IP telephony For IP Offi...

Page 281: ... 1140 1220 1230 These Avaya SIP telephones are supported by IP Office Release 6 1 and higher The availability of VCM Voice Compression Module channels is necessary to support IP telephony For IP Office 6 0 these phones require an Avaya IP Endpoints license 1120 Telephone 1140 Telephone 1120 Telephone 1140 Telephone 50 406 ...

Page 282: ...ects via DS port IP Office Release 6 0 Programmable Buttons 3 Headset Socket Handsfree Speaker Microphone Message Waiting Lamp Display 2 x 16 backlit Supported Add Ons None Upgradeable Firmware Fixed Telephony Function Keys SPEAKER HEADSET MUTE VOLUME UP CONTACTS MESSAGE HOLD TRANSFER VOLUME DOWN CALL LOG DROP REDIAL CONFERENCE MENU Variant SAP Code 1403 Telephone Black 700469927 ...

Page 283: ... Feature 1408 Connects via DS port IP Office Release 6 0 Programmable Buttons 8 Headset Socket Handsfree Speaker Microphone Message Waiting Lamp Display 3 x 24 backlit Supported Add Ons None Upgradeable Firmware Fixed Function Keys SPEAKER HEADSET MUTE VOLUME UP CONTACTS MESSAGE HOLD TRANSFER VOLUME DOWN CALL LOG DROP REDIAL CONFERENCE MENU Variant SAP Code 1408 Telephone Black 700469851 ...

Page 284: ...P Office Release 6 0 Programmable Buttons 16 Headset Socket Handsfree Speaker Microphone Message Waiting Lamp Display 4 x 24 Backlit Supported Add Ons DBM32 x 3 Upgradeable Firmware Fixed Function Keys SPEAKER HEADSET MUTE VOLUME UP CONTACTS MESSAGE HOLD TRANSFER VOLUME DOWN CALL LOG DROP REDIAL CONFERENCE MENU Variant SAP Code 1416 Telephone Black 700469869 DBM32 Button Module Black 700469968 359...

Page 285: ...dle Power Consumption Class 2 4 3W Class 2 4 3W Display 2 x 16 backlit Supported Add Ons None Upgradeable Firmware PC Pass Through Port with Voice Priority Fixed Telephony Function Keys SPEAKER HEADSET MUTE VOLUME UP CONTACTS MESSAGE HOLD TRANSFER VOLUME DOWN CALL LOG DROP REDIAL CONFERENCE MENU Material Description Code Phones Ethernet cord sold separately Local power sold separately PoE adapter ...

Page 286: ...escription Code Power Adapter for 1600 IP Phones 5V KOREA 700451271 Power Adapter for 1600 IP Phones 5V CHINA 700451289 Power Adapter for 1600 IP Phones 5V AUSTRALIA 700451297 Labels 1603 Paper DESI Labels Pack of 50 Labels 8 5 x 11 700415706 1603 Paper DESI Labels Pack of 50 Labels A4 700434210 ...

Page 287: ...gh Port with Voice Priority Fixed Function Keys SPEAKER HEADSET MUTE VOLUME UP CONTACTS MESSAGE HOLD TRANSFER VOLUME DOWN CALL LOG DROP REDIAL CONFERENCE MENU Material Description Code Phones Ethernet cord sold separately Local power sold separately PoE adapter sold separately 1608 IP Phone 700415557 1608 I IP Phone 700458532 Replacement Stand 700415714 Wall Mounting Kit 700415623 Accessories CAT5...

Page 288: ...700343718 SupraElite Monaural One Ear Noise Cancelling HIS cable required 700343726 SupraElite Monaural Two Ear Voice Tube HIS cable required 700343734 SupraElite Monaural Two Ear Noise Cancelling HIS cable required 700343742 AWH 55 Wireless Headset 700428204 AWH 65 Wireless Headset UK 700428212 AWH 65 Wireless Headset EURO 700428220 AWH75N Executive Wireless Headset NAR 700446313 AWH75N Executive...

Page 289: ...riority Fixed Function Keys SPEAKER HEADSET MUTE VOLUME UP CONTACTS MESSAGE HOLD TRANSFER VOLUME DOWN CALL LOG DROP REDIAL CONFERENCE MENU Material Description Code Phones Ethernet cord sold separately Local power sold separately PoE adapter sold separately 1616 IP Phone 700450190 1616 I IP Phone 700458540 BM32 Button Module for 1616 includes cable and bridge 700415573 Replacement Stand 700415722 ...

Page 290: ...ired 700343718 SupraElite Monaural One Ear Noise Cancelling HIS cable required 700343726 SupraElite Monaural Two Ear Voice Tube HIS cable required 700343734 SupraElite Monaural Two Ear Noise Cancelling HIS cable required 700343742 AWH 55 Wireless Headset 700428204 AWH 65 Wireless Headset UK 700428212 AWH 65 Wireless Headset EURO 700428220 AWH75N Executive Wireless Headset NAR 700446313 AWH75N Exec...

Page 291: ... Detail Connects via DS port IP Office Release 3 0 Programmable Buttons 2 Headset Socket Handsfree Speaker Microphone Message Waiting Lamp Display Not used Supported Add Ons None Upgradable Firmware Standard DCP Phone Keys SPEAKER HEADSET MUTE VOLUME UP MESSAGES HOLD TRANSFER VOLUME DOWN DROP REDIAL CONFERENCE Variant SAP Code 2402D Multi Grey 700381973 Replacement Handset Dark Grey 700203797 Ampl...

Page 292: ...icrophone Message Waiting Lamp Display 29 characters x 5 lines 168 x 80 pixels Supported Add Ons None Upgradable Firmware Standard DCP Phone Keys SPEAKER HEADSET MUTE VOLUME UP MESSAGES HOLD TRANSFER VOLUME DOWN DROP REDIAL CONFERENCE Variant SAP Code 2410 Multi Grey 700381999 Replacement Handset Dark Grey 700203797 Amplified Handset Dark Grey 700229735 Noisy Location Handset Dark Grey 700229743 P...

Page 293: ...N DROP REDIAL CONFERENCE Variant SAP Code 2420 Multi Grey 700381585 Replacement Handset Dark Grey 700203797 Amplified Handset Dark Grey 700229735 Noisy Location Handset Dark Grey 700229743 Push to Talk Handset Dark Grey 700229727 201B Recorder Interface Module 700381635 20B Stand 700381650 EU24 Multi Grey 700381817 1151D1 Power Supply With CAT5 cable 700434897 1151D2 Power Supply with battery back...

Page 294: ...on Module channels is necessary to support IP telephony For IP Office 6 0 these phones require an Avaya IP Endpoints license 3616 Feature Detail Connects via IP network IP Office Release 2 0 Programmable Buttons 6 Headset Socket Message Waiting Lamp Upgradable Firmware Variant SAP Code 3616 Wireless Phone 700413040 Additional battery pack for 3616 700277387 Desktop charger for 3616 700412901 Clip ...

Page 295: ... environments It is waterproof and has a back lit display The availability of VCM Voice Compression Module channels is necessary to support IP telephony For IP Office 6 0 these phones require an Avaya IP Endpoints license 3616 Feature Detail Connects via IP network IP Office Release 3 2 Programmable Buttons 6 Headset Socket Message Waiting Lamp Upgradable Firmware Variant SAP Code 3620 Wireless Ph...

Page 296: ...pport IP telephony For IP Office 6 0 these phones require an Avaya IP Endpoints license 3626 Feature Detail Connects via IP network IP Office Release 2 0 Programmable Buttons 6 Headset Socket Message Waiting Lamp Upgradable Firmware Variant SAP Code 3626 Wireless Phone 700413024 Additional battery pack for 3626 700277395 Desktop charger for 3626 700412919 3626 Gang changer 700412927 Clip for 3626 ...

Page 297: ... IP Endpoints license The 3641 supports the following features Lightweight innovative design Simple to use 802 11a 802 11b and 802 11g standard compatible Transmission type Direct Sequence Spread Spectrum DSSS FCC certification Part 15 247 Management of telephones via DHCP and TFTP Voice encoding G711 Wired Equivalent Privacy WEP 40bit and 128 bit WPA PSK WPA2 PSK 5x16 character alphanumeric plus ...

Page 298: ...eatures Lightweight innovative design Simple to use 802 11a 802 11b and 802 11g standard compatible Transmission type Direct Sequence Spread Spectrum DSSS FCC certification Part 15 247 Management of telephones via DHCP and TFTP Voice encoding G711 Wired Equivalent Privacy WEP 40bit and 128 bit WPA PSK WPA2 PSK 5x16 character alphanumeric plus status indicators 4 hours talk time and 80 hours standb...

Page 299: ...ions 3701 Feature Detail Connects via IP network IP Office Release 3 1 Programmable Buttons Headset Socket Handsfree Speaker Microphone Message Waiting Lamp Upgradable Firmware Variant SAP Code 3701 700346802 Belt Clip 700346885 Phone Charger 700346828 Power Adaptor for Charger European 700346836 UK 700346844 Australia 700378318 8 Phone Gang Charger 700346851 Power Adaptor for Rack Mount Charger G...

Page 300: ...ture Detail Connects via IP network IP Office Release 3 1 Programmable Buttons Headset Socket Handsfree Speaker Microphone Message Waiting Lamp Upgradable Firmware Variant SAP Code 3711 700346810 Belt Clip 700346885 Phone Charger 700346828 Power Adaptor for Charger European 700346836 UK 700346844 Australia 700378318 8 Phone Gang Charger 700346851 Power Adapator for Rack Mount Charger Global 700346...

Page 301: ...em Components Phones 10 11 19 3720 This DECT handset is supported with Avaya DECT R4 on IP Office Release 5 and higher The availability of VCM Voice Compression Module channels is necessary to support IP telephony For IP Office 6 0 these phones require an Avaya IP Endpoints license 50 406 ...

Page 302: ...fice 9 0 10 11 20 3725 This DECT handset is supported with Avaya DECT R4 on IP Office Release 5 and higher The availability of VCM Voice Compression Module channels is necessary to support IP telephony For IP Office 6 0 these phones require an Avaya IP Endpoints license 50 406 ...

Page 303: ...m Components Phones 10 11 21 3740 The 3740 is supported with Avaya DECT R4 systems and IP Office Release 7 0 and higher The availability of VCM Voice Compression Module channels is necessary to support IP telephony For IP Office 6 0 these phones require an Avaya IP Endpoints license 50 406 ...

Page 304: ... 3749 The 3746 is a ruggedized DECT handset It is supported with Avaya DECT R4 systems and IP Office Release 7 0 and higher The availability of VCM Voice Compression Module channels is necessary to support IP telephony For IP Office 6 0 these phones require an Avaya IP Endpoints license 50 406 ...

Page 305: ...one charger This phone is supported in North America U Law only Not supported on the IP500 DS16 V2 IP500 DS30 V2 IP500 DS16B IP500 DS30B and IP500 Combination cards Depending on coverage overlap between three and five 3810s can be connected to the same IP Office 3810 Feature Detail Connects via DS port IP Office Release 2 1 Programmable Buttons 4 Headset Socket Handsfree Speaker Microphone Message...

Page 306: ...it running in Partner Edition mode The base station uses an ETR port for connection to the IP Office This phone is no longer available from Avaya and has been superseded by the 3920 10 11 25 3920 This single station DECT phone is supported on an IP500 V2 control unit running in Partner Edition mode The base station uses an ETR port for connection to the IP Office 306 ...

Page 307: ...4406D Feature Detail Connects via DS port IP Office Release 1 0 Programmable Buttons 6 Headset Socket Handsfree Speaker Microphone Message Waiting Lamp Display 16 characters x 2 lines Supported Add Ons None Upgradable Firmware Standard DCP Phone Keys SPEAKER HEADSET MUTE VOLUME UP MESSAGES HOLD TRANSFER VOLUME DOWN DROP REDIAL CONFERENCE Item SAP Code 4406D Black 108199027 4406D White 108199019 Sm...

Page 308: ...on module at PCS level 5 Earlier IP400 DS30 expansion modules will only support sixteen of these telephones 4412D Feature Detail Connects via DS port IP Office Release 1 0 Programmable Buttons 24 12 12 Headset Socket Handsfree Speaker Microphone Message Waiting Lamp Display 24 characters x 2 lines Supported Add Ons 4450 x 2 Upgradable Firmware Standard DCP Phone Keys SPEAKER HEADSET MUTE VOLUME UP...

Page 309: ...les will only support sixteen of these telephones 4424D Feature Detail Connects via DS ports IP Office Release 1 0 Programmable Buttons 24 Headset Socket Handsfree Speaker Microphone Message Waiting Lamp Display 24 characters x 2 lines Supported Add Ons 4450 x 2 Upgradeable Firmware Standard DCP Phone Keys SPEAKER HEADSET MUTE VOLUME UP MESSAGES HOLD TRANSFER VOLUME DOWN DROP REDIAL CONFERENCE Ite...

Page 310: ...tons 2 Headset Socket Handsfree Speaker Microphone Message Waiting Lamp PoE Class Typical Idle Power Consumption 3 5W Class 2 Display None Supported Add Ons None Upgradeable Firmware PC Pass Through Port with Voice Priority Standard DCP Phone Keys SPEAKER HEADSET MUTE VOLUME UP MESSAGES HOLD TRANSFER VOLUME DOWN DROP REDIAL CONFERENCE Variant SAP Code 4601 Multi Grey 700381890 1151D1 Power Supply ...

Page 311: ...W Feature 4602IP 4602SW Connects via IP network IP Office Release 1 3 Programmable Buttons 2 Headset Socket Handsfree Speaker Microphone Message Waiting Lamp PoE Class Typical Idle Power Consumption 3 5W Class 2 Display 24 characters x 2 lines Supported Add Ons None Upgradable Firmware PC Pass Through Port with Voice Priority Standard DCP Phone Keys SPEAKER HEADSET MUTE VOLUME UP MESSAGES HOLD TRA...

Page 312: ...iting Lamp PoE Class Typical Idle Power Consumption 4 0W Class 2 Display 29 characters x 5 lines 168 x 80 pixels Supported Add Ons None Upgradable Firmware PC Pass Through Port with Voice Priority Standard DCP Phone Keys SPEAKER HEADSET MUTE VOLUME UP MESSAGES HOLD TRANSFER VOLUME DOWN DROP REDIAL CONFERENCE Variant SAP Code 4610SW Multi Grey 700381957 1151D1 Power Supply With CAT5 cable 700434897...

Page 313: ...mp PoE Class Typical Idle Power Consumption 4W Class 3 5 9W Class 3 Display 29 characters x 7 lines 168 x 132 pixels Supported Add Ons EU24 EU24BL Upgradeable Firmware PC Pass Through Port with Voice Priority Standard DCP Phone Keys SPEAKER HEADSET MUTE VOLUME UP MESSAGES HOLD TRANSFER VOLUME DOWN DROP REDIAL CONFERENCE Variant SAP Code 4620IP Multi Grey 700212186 4620SW Multi Grey 700259674 Repla...

Page 314: ... PoE Class Typical Idle Power Consumption 5 75W Class 2 Display 29 characters x 7 lines 168 x 132 pixels Supported Add Ons EU24 EU24BL Upgradeable Firmware PC Pass Through Port with Voice Priority Standard DCP Phone Keys SPEAKER HEADSET MUTE VOLUME UP MESSAGES HOLD TRANSFER VOLUME DOWN DROP REDIAL CONFERENCE Variant SAP Code 4621SW Multi Grey 700345192 Replacement Handset Dark Grey 700203797 Ampli...

Page 315: ... PoE Class Typical Idle Power Consumption 6 45W Class 3 Display 29 characters x 7 lines 168 x 132 pixels Supported Add Ons EU24 EU24BL Upgradeable Firmware PC Pass Through Port with Voice Priority Standard DCP Phone Keys SPEAKER HEADSET MUTE VOLUME UP MESSAGES HOLD TRANSFER VOLUME DOWN DROP REDIAL CONFERENCE Variant SAP Code 4625SW Multi Grey 700381551 Replacement Handset Dark Grey 700203797 Ampli...

Page 316: ...ble slots 5402 Feature Detail Connects via DS port IP Office Release 3 0 Programmable Buttons 2 Headset Socket Handsfree Speaker Microphone Message Waiting Lamp Display 24 characters x 2 lines Supported Add Ons None Upgradable Firmware Standard DCP Phone Keys SPEAKER HEADSET MUTE VOLUME UP MESSAGES HOLD TRANSFER VOLUME DOWN DROP REDIAL CONFERENCE Variant SAP Code 5402 Multi Grey 700345309 Replacem...

Page 317: ... 6 buttons x 2 pages Headset Socket Handsfree Speaker Microphone Message Waiting Lamp Display 29 characters x 5 lines 168 x 80 pixels Supported Add Ons None Upgradable Firmware Standard DCP Phone Keys SPEAKER HEADSET MUTE VOLUME UP MESSAGES HOLD TRANSFER VOLUME DOWN DROP REDIAL CONFERENCE Variant SAP Code 5410 Multi Grey 700345291 5410 RoHS compliant Multi Grey 700382005 Replacement Handset Dark G...

Page 318: ... HOLD TRANSFER VOLUME DOWN DROP REDIAL CONFERENCE Variant SAP Code 5420D Multi Grey 700339823 5420D RoHS compliant Multi Grey 700381627 Replacement Handset Dark Grey 700203797 Amplified Handset Dark Grey 700229735 Noisy Location Handset Dark Grey 700229743 Push to Talk Handset Dark Grey 700229727 201B Recorder Interface Module 700381635 20B Stand 700381650 EU24 Multi Grey 700381817 1151D1 Power Su...

Page 319: ...ts via IP Network IP Office Release 3 0 Programmable Buttons 2 Headset Socket Handsfree Speaker Microphone Message Waiting Lamp PoE Class Typical Idle Power Consumption 3 5W Class 2 Display None Supported Add Ons None Upgradeable Firmware PC Pass Through Port with Voice Priority Standard DCP Phone Keys SPEAKER HEADSET MUTE VOLUME UP MESSAGES HOLD TRANSFER VOLUME DOWN DROP REDIAL CONFERENCE Variant...

Page 320: ... network IP Office Release 3 0 Programmable Buttons 2 Headset Socket Handsfree Speaker Microphone Message Waiting Lamp PoE Class Typical Idle Power Consumption 4 1W Class 2 Display 24 characters x 2 lines Supported Add Ons None Upgradable Firmware PC Pass Through Port with Voice Priority Standard DCP Phone Keys SPEAKER HEADSET MUTE VOLUME UP MESSAGES HOLD TRANSFER VOLUME DOWN DROP REDIAL CONFERENC...

Page 321: ...Power Consumption 5W Class 2 Display 29 characters x 5 lines 168 x 80 pixels Supported Add Ons None Upgradable Firmware PC Pass Through Port with Voice Priority Standard DCP Phone Keys SPEAKER HEADSET MUTE VOLUME UP MESSAGES HOLD TRANSFER VOLUME DOWN DROP REDIAL CONFERENCE Variant SAP Code 5610SW Multi Grey 700345333 5610SW RoHS compliant Multi Grey 700381965 Replacement Handset Dark Grey 70020379...

Page 322: ...mp PoE Class Typical Idle Power Consumption 5 9W Class 3 Display 29 characters x 7 lines 168 x 132 pixels Supported Add Ons EU24 EU24BL Upgradeable Firmware PC Pass Through Port with Voice Priority Standard DCP Phone Keys SPEAKER HEADSET MUTE VOLUME UP MESSAGES HOLD TRANSFER VOLUME DOWN DROP REDIAL CONFERENCE Variant SAP Code 5620IP Multi Grey 700339815 Replacement Handset Dark Grey 700203797 Ampl...

Page 323: ...5 9W Class 3 Display 29 characters x 7 lines 168 x 132 pixels Supported Add Ons EU24 EU24BL Upgradeable Firmware PC Pass Through Port with Voice Priority Standard DCP Phone Keys SPEAKER HEADSET MUTE VOLUME UP MESSAGES HOLD TRANSFER VOLUME DOWN DROP REDIAL CONFERENCE Variant SAP Code 5621SW Multi Grey 700345982 5621SW RoHS compliant Multi Grey 700385982 Replacement Handset Dark Grey 700203797 Ampli...

Page 324: ... 43 9504 9500 Series phones are supported by IP Office Release 7 0 and higher The phones provide 4 physical buttons with red and green LEDs These can be used for up to 12 programmable features Variant SAP Code 9504 Telephone Charcoal Grey 700500206 BM12 Button Module Charcoal Grey 700480643 ...

Page 325: ...ease 7 0 and higher The phones provide 8 physical buttons with red and green LEDs These can be used for up to 24 programmable features The phones support the addition of up to 3 BM12 button modules supporting an additional 24 programmable features using 12 buttons per module Variant SAP Code 9508 Telephone Charcoal Grey 700500207 BM12 Button Module Charcoal Grey 700480643 ...

Page 326: ...an be used for call appearance functions and other IP Office features This phone can be used with up to 3 x BM12 button module Each module provides an additional 24 programmable buttons Attaching button modules may change the phones PoE class and may require a separate power supply If not being powered by PoE these telephones do not support the former 1151 and 1152 series of Avaya single phone pow...

Page 327: ...ttons These can be used for call appearance functions and other IP Office features This phone can be used with up to 3 x BM12 button module Each module provides an additional 24 programmable buttons Attaching button modules may change the phones PoE class and may require a separate power supply If not being powered by PoE these telephones do not support the former 1151 and 1152 series of Avaya sin...

Page 328: ...th additional equipment such as a button module 9620 Feature 9620L 9620C Connects via IP network IP network IP Office Release 6 0 6 0 Programmable Buttons Soft buttons Soft buttons Headset Socket Handsfree Speaker Microphone Message Waiting Lamp PoE Class Typical Idle Power Consumption Class 1 Class 1 Display 1 4 VGA Greyscale 1 4 VGA Color Supported Add Ons Upgradeable Firmware PC Pass Through Po...

Page 329: ... Issue 28c 19 August 2013 IP Office 9 0 System Components Phones Replacement Handset 700416548 Amplified Speech Handset 700446370 Replacement Handset Cord 9 feet 700383318 Replacement Handset Cord 25 feet 700383821 Replacement Line Cord 700383326 ...

Page 330: ...using the IP Office system as the HTTP file server for this type of phone have been removed The phones support 24 programmable buttons which are displayed as touchscreen options These can be used for call appearance functions and other IP Office features In addition the phone supports a home screen on which the user can add up to 8 icons for programmable functions in addition to those icons presen...

Page 331: ...n module 9630 Feature 9630 Connects via IP network IP Office Release 6 0 Programmable Buttons Headset Socket Handsfree Speaker Microphone Message Waiting Lamp PoE Class Typical Idle Power Consumption Class 2 Display 1 3 VGA Greyscale Supported Add Ons SMB24 x 3 Upgradeable Firmware PC Pass Through Port with Voice Priority Fixed Function Keys SPEAKER HEADSET MUTE VOLUME UP CONTACTS MESSAGE HOLD TRA...

Page 332: ...Installing IP500 IP500 V2 Page 332 15 601042 Issue 28c 19 August 2013 IP Office 9 0 Replacement Handset Cord 25 feet 700383821 Replacement Line Cord 700383326 ...

Page 333: ...ditional equipment such as a button module 9640 Feature 9640 Connects via IP network IP Office Release 6 0 Programmable Buttons Headset Socket Handsfree Speaker Microphone Message Waiting Lamp PoE Class Typical Idle Power Consumption Class 2 Display 1 3 VGA Greyscale Supported Add Ons SMB24 x 3 Upgradeable Firmware PC Pass Through Port with Voice Priority Fixed Function Keys SPEAKER HEADSET MUTE V...

Page 334: ...ssue 28c 19 August 2013 IP Office 9 0 Bluetooth Adapter 700383789 Replacement Handset 700416548 Amplified Speech Handset 700446370 Replacement Handset Cord 9 feet 700383318 Replacement Handset Cord 25 feet 700383821 Replacement Line Cord 700383326 ...

Page 335: ...ice features In addition the phone supports a home screen on which the user can add up to 8 icons for programmable functions in addition to those icons present through installation configuration This phone can be used with up to 3 x BM12 button module Each module provides an additional 24 programmable buttons Attaching button modules may change the phones PoE class and may require a separate power...

Page 336: ...ce Release 6 0 6 0 Programmable Buttons Headset Socket Handsfree Speaker Microphone Message Waiting Lamp PoE Class Typical Idle Power Consumption Class 2 Class 2 Display 1 3 VGA Greyscale 1 3 VGA Color Supported Add Ons SMB24 x 3 SMB24 x 3 Upgradeable Firmware PC Pass Through Port with Voice Priority Fixed Function Keys SPEAKER HEADSET MUTE VOLUME UP CONTACTS MESSAGE HOLD TRANSFER VOLUME DOWN CALL...

Page 337: ...Installing IP500 IP500 V2 Page 337 15 601042 Issue 28c 19 August 2013 IP Office 9 0 System Components Phones Replacement Handset Cord 25 feet 700383821 Replacement Line Cord 700383326 ...

Page 338: ...e used to dial a stored number If Feature 0 is followed by a 3 dight number in the range 000 to 255 the system directory entry with the matching index is dialed If Feature 0 is followed by and a 2 digit number in the range 71 to 94 the personal directory entry with the matching index is dialed Hold Switch Calls Feature 2 This feature code will hold the current call If there was already a call on h...

Page 339: ... an ETR6 card in IP500 V2 systems They are only supported in IP Office Basic Edition PARTNER Mode or IP Office Basic Edition modes running in a North American locale They are not supported on systems which have their companding mode set to A Law Both Refresh and Euro Style variants of the phones are supported An additional analog device using the same extension number can be connected via the ETR ...

Page 340: ... station that supports up to 8 D100 handsets The base station itself connects to the IP Office using a SIP trunk configured on the IP Office The base station support up to 8 D160 handsets Currently only 1 base station is supported Each D100 handset appears in the IP Office configuration as a SIP extension and requires an Avaya IP Endpoint license and available VCM resources ...

Page 341: ...n an ETR6 card in IP500 V2 systems They are only supported in IP Office Basic Edition PARTNER Mode or IP Office Basic Edition modes running in a North American locale They are not supported on systems which have their companding mode set to A Law Both Refresh and Euro Style variants of the phones are supported An additional analog device using the same extension number can be connected via the ETR...

Page 342: ... Basic Edition PARTNER Mode or IP Office Basic Edition modes running in a North American locale They are not supported on systems which have their companding mode set to A Law Both Refresh and Euro Style variants of the phones are supported An additional analog device using the same extension number can be connected via the ETR phone s AUX socket A maximum of 4 ETR 34D phones are supported on a sy...

Page 343: ...ed to digital station ports provided by an IP500 TCM8 base card DS16A DS30A external expansion module or DS16B DS30B external expansion module 10 11 59 M7100N Avaya M and T Series phones are supported by IP Office Release 7 0 and higher on an IP500 V2 They can be connected to digital station ports provided by an IP500 TCM8 base card DS16A DS30A external expansion module or DS16B DS30B external exp...

Page 344: ...l station ports provided by an IP500 TCM8 base card DS16A DS30A external expansion module or DS16B DS30B external expansion module 10 11 61 M7208N Avaya M and T Series phones are supported by IP Office Release 7 0 and higher on an IP500 V2 They can be connected to digital station ports provided by an IP500 TCM8 base card DS16A DS30A external expansion module or DS16B DS30B external expansion modul...

Page 345: ...ed to digital station ports provided by an IP500 TCM8 base card DS16A DS30A external expansion module or DS16B DS30B external expansion module 10 11 63 M7310N Avaya M and T Series phones are supported by IP Office Release 7 0 and higher on an IP500 V2 They can be connected to digital station ports provided by an IP500 TCM8 base card DS16A DS30A external expansion module or DS16B DS30B external exp...

Page 346: ...d DS16A DS30A external expansion module or DS16B DS30B external expansion module Additional buttons can be supported on a M7324 phone through the addition of KLM button module 10 11 65 M7324N Avaya M and T Series phones are supported by IP Office Release 7 0 and higher on an IP500 V2 They can be connected to digital station ports provided by an IP500 TCM8 base card DS16A DS30A external expansion m...

Page 347: ...ernal expansion module or DS16B DS30B external expansion module The T7000 telephone is an entry level digital set for basic low use office environments The T7000 is used primarily in the EMEA not available in North America 10 11 67 T7100 Avaya M and T Series phones are supported by IP Office Release 7 0 and higher on an IP500 V2 They can be connected to digital station ports provided by an IP500 T...

Page 348: ...0 10 11 68 T7208 Avaya M and T Series phones are supported by IP Office Release 7 0 and higher on an IP500 V2 They can be connected to digital station ports provided by an IP500 TCM8 base card DS16A DS30A external expansion module or DS16B DS30B external expansion module 231 247 250 ...

Page 349: ...ponents Phones 10 11 69 T7316 Avaya M and T Series phones are supported by IP Office Release 7 0 and higher on an IP500 V2 They can be connected to digital station ports provided by an IP500 TCM8 base card DS16A DS30A external expansion module or DS16B DS30B external expansion module 231 247 250 ...

Page 350: ...orted by IP Office Release 7 0 and higher on an IP500 V2 They can be connected to digital station ports provided by an IP500 TCM8 base card DS16A DS30A external expansion module or DS16B DS30B external expansion module Additional buttons can be supported on a T7316E phone through the addition of T7316E KEM button modules 231 247 250 365 ...

Page 351: ...n module These cordless phones use a base station that can support multiple sets The T7406E base station supports up to 4 T7406E handsets The T7406 base station supports up to 3 T7406 handsets Each supported handset requires a connection from the base station to a TCM port on the IP Office system Each phone is dedicated to its base station and cannot roam even if multiple base stations are install...

Page 352: ... other types of digital stations no longer apply T3 Classic Feature Detail Connects via DS port IP Office Release 3 1 Not Small Office Edition Programmable Buttons 4 Headset Socket Handsfree Speaker Microphone Message Waiting Lamp Upgradeable Firmware Using optional T3 Headset Link unit Variant Colour SAP Code T3 UPN Classic Black 700380272 White 700380306 T3 IP Classic Black 700414733 White 70041...

Page 353: ...tems with other types of digital stations no longer apply T3 Comfort Feature T3 Comfort Connects via DS ports IP Office Release 3 1 Not Small Office Edition Programmable Buttons 10 Headset Socket Handsfree Speaker Microphone Message Waiting Lamp Upgradeable Firmware Using optional T3 Headset Link unit Variant Colour SAP Code T3 UPN Comfort Black 700380280 White 700380314 T3 IP Comfort Black 700414...

Page 354: ... types of digital stations no longer apply T3 Compact Feature T3 Compact Connects via DS ports IP Office Release 3 1 Not Small Office Edition Programmable Buttons 10 Headset Socket Handsfree Speaker Microphone Message Waiting Lamp Upgradeable Firmware Using optional T3 Headset Link unit Variant Colour SAP Code T3 UPN Compact Black 700380264 White 700380298 T3 IP Compact Black 700414717 White 70041...

Page 355: ...al are supported the IP Office system EU24 24 Max 1 per phone 8 per system Add on for the 2420 4620 4620SW 4625 5420 5620 5620SW and 5621 Provides an additional 24 programmable buttons Button display icons are on two switchable pages with 12 icons on each page EU24BL 24 Max 1 per phone 8 per system As per the EU24 above but with a backlight function to match the 4621 Not supported on the 2420 and ...

Page 356: ... the phones existing stand must be removed and be replace by a 20B stand also called the 20B Module Adapter Base This is an expanded stand that includes two slots into one of which the 201B can be inserted However only one 201B is supported per phone Use of the 20B and therefore the 201B requires the phone to be powered by a 1151D1 or 1151D2 power supply unit Full installation instructions are inc...

Page 357: ...imum 2 x 4450 units on each Digital Station expansion module including the IP406 V2 control unit A maximum of 8 x 4450 units total are supported on the whole IP Office system For additional limitations see Phone Add Ons This phone is not supported on the IP500 DS8 Extension Card For the IP500 it will work on external Digital Station Expansion Modules 4450 Feature Detail Connects via DSS port on ph...

Page 358: ...in a chain from a single 1616 For 1616 phones to support a BM32 the phone must be powered by an individual 1600 Series Power Adapter Up to a maximum of 32 BM32 units on the system For additional limitations see Phone Add Ons Item SAP Code BM32 BUTTON MODULE 700415573 Accessories 1600 SERIES BM32 CABLE REPLACEMENT 700415581 1600 SERIES BM32 BOND BRIDGE REPLACEMENT 700415599 1616 BM32 PLASTIC LABEL ...

Page 359: ...32 PLASTIC LABEL COVERS 20 REPLACEMENT 700415672 1600 SERIES BM32 FLIP STAND REPLACEMENT 700432800 Paper Labels 1616 BM32 PAPER DESI LABELS PACKAGE OF 50 LABELS 8 5 x 11 700415656 1616 BM32 PAPER DESI LABELS PACKAGE OF 50 LABELS A4 700434236 Note for Australian installations only Installations of the 1416 terminal with an 1151 PSU and DBM32 must be restricted to the same building as the host Gatew...

Page 360: ...damage to the EU24 EU24BL and the equipment to which it is attached EU24 Feature Detail Connects via EU24 port on phone Supported by 2420 4620 4621 4625 5420 5620 5621 Maximum per phone 1 Maximum per IP Office 8 Additional Requirements A 1151 Type power supply unit must be used to power the phone IP Office Release 3 0 Programmable Buttons 24 Item SAP Code EU24 1XU A Expansion Module Multi Grey 700...

Page 361: ...he port marked EU24 on suitable phones Doing otherwise will cause damage to the EU24 EU24BL and the equipment to which it is attached EU24BL Feature Detail Connects via EU24 port on phone Supported by 4620 4621 4625 5620 5621 Maximum per phone 1 Maximum per IP Office 8 Additional requirements A 1151 Type power supply unit must be used to power the phone IP Office release 3 1 Programmable Buttons 2...

Page 362: ...n be used with the M7324 phones to provide additional programmable buttons For IP Office standard modes up to 2 modules can be attached to each phone For IP Office Basic Edition modes only 1 module can be attached to each phone Each module requires its own power supply unit 01 13 25 37 02 14 26 38 03 15 27 39 04 16 28 40 05 17 29 41 06 18 30 42 07 19 31 43 08 20 32 44 09 21 33 45 10 22 34 46 11 23...

Page 363: ...9640G 9650 and 9650C telephones For IP Office Release 9 0 also supported with 9608 9611 and 9641 Up to 3 SMB24 modules can be attached to any one phone For additional limitations see Phone Add Ons The Class requirement of PoE powered phones may be increased if the phone is used with additional equipment such as a button module Variant SAP Code SMB24 Button Module Charcoal Grey 700462518 SMB24 with...

Page 364: ...he associated phone Signalling is achieved by cable connection to the Link port on the T3 phone A further two T3 DSS units can be chained from the first T3 DSS For additional limitations see Phone Add Ons Feature Detail Connects via Link port on phone Supported by T3 Compact T3 Classic T3 Comfort Maximum per phone 3 Maximum per DS module Additional requirements None IP Office release 3 1 Programma...

Page 365: ... is 1024 This type of button module can be used with the T7316E phones to provide 24 additional programmable buttons For IP Office standard modes up to 9 modules can be added per phone though addition power requirements apply if more than 4 modules are used with a phone For IP Office Basic Edition mode only 4 modules can be added per phone 01 13 02 14 03 15 04 16 05 17 06 18 07 19 08 20 09 21 10 2...

Page 366: ...d Ons XM24 Feature XM24 Connects via XM24 port on phone Supported by 6416 6424 Maximum per phone 1 Maximum per DS module control unit 2 Maximum per IP Office system 10 Additional requirements 1151D1 or 1151D2 PSU for phone IP Office Release 1 0 Programmable Buttons 24 Item SAP Code XM24 Grey 700406523 White 700406515 XM24 Stand Grey 108272378 White 108272386 1151D1 Power Supply With CAT5 cable 700...

Page 367: ...0CRE6 Digital Mobility Repeater 49 Canada US N7B80CUE6 Digital Mobility External Antenna 51 International N7B65KWE5 DMC 080 Digital Mobility Controller North America N7B65KJE5 DMC 320 Digital Mobility Controller North America N7B65KKE5 Digital Mobility 1 8 GHz solution Europe Hong Kong Australia New Zealand 4135 Handset Europe Hong Kong N7B80BME6 4145 Handset Europe Hong Kong N7B80BRE6 4145EX Hand...

Page 368: ...st 2013 IP Office 9 0 10 13 2 DECT R4 Avaya 3720 3725 3740 and 3749 phones connect to the DECT base stations in a DECT R4 system They then connect to the IP Office via the IP network Avaya 3701 and 3711 phones are also supported but only as GAP compatible devices ...

Page 369: ...lines for full details refer to the specific installation manuals for those applications and to the IP Office Technical Bulletins IP Office Application Server ContactStore for IP Office Customer Call Reporter IP Office Manager System Monitor one X Portal for IP Office Flare Experience for IP Office SoftConsole IP Office Video SoftPhone System Status Application SSA TAPI Voicemail Pro 370 371 372 3...

Page 370: ... alternatives When logged into the voicemail server using the Voicemail Pro client those features not supported are grayed out or hidden If those features are present in an imported call flow they will not function and calls attempting to use those features will be disconnected The Voicemail Pro client s backup and restore functions cannot currently be used to move voicemail data between a Linux b...

Page 371: ...der for IP Office application performs the same functionality for Server Edition Details DVD IP Office Release 9 0 User Admin DVD Set 2 700506051 Disk 2 License Advanced Edition or VMPro Recordings Administrators See Voicemail Pro Licenses PC Requirements Minimum Server PC Requirements RAM 512MB Hard Disk Free Space 10GB Processor Pentium P4 2 4GHz Celeron Not tested AMD Athlon XP 3000 Athlon64 Ad...

Page 372: ... and 75 supervisors Details DVD IP Office Release 9 0 User Admin DVD Set 2 700506051 Disk 2 License See Customer Call Reporter Licenses Languages Dutch English UK English US French Italian Brazilian Portuguese Russian and Spanish PC Requirements Minimum Server PC Requirements RAM 2GB Hard Disk Free Space 30GB Processor Pentium Intel Pentium D945 Dual Core Celeron Not tested AMD AMD Athlon 64 4000 ...

Page 373: ...re software is released with IP Office Manager 8 0 IP Office Manager is backwards compatible and can be used to manage IP Office systems running software from IP Office 2 1 upwards Details DVD IP Office Release 9 0 User Admin DVD Set 2 700506051 Disk 1 Languages English Brazilian Chinese Simplified Dutch French German Italian Russian Spanish Mexican License No license required PC Requirements Mini...

Page 374: ...s to resolve support issues For IP Office 4 0 and higher the System Status Application has been added to provide more easily interpreted information than is provided by Monitor Details DVD IP Office Release 9 0 User Admin DVD Set 2 700506051 Disk 1 Languages English only License No license required PC Requirements Minimum PC Requirements RAM 128MB Hard Disk Free Space 10GB Processor Pentium PIII 8...

Page 375: ...ased server installation of one X Portal for IP Office one X Portal for IP Office can also be installed as part of a Linux based server installation using the IP Office Application Server DVD Additional plugins supported for use with one X Portal for IP Office have their own operating system requirements refer to the one X Portal for IP Office documentation for details PC Requirements Minimum Serv...

Page 376: ...es Require one X Portal for IP Office and Voicemail Pro User directories and call logs via one X Portal for IP Office Presence XMPP 2 Party Instant Messaging 2 Party video calls Dual extension support User Profile Any user profile Office Worker or Power User Licenses Required System License Essential Edition Preferred Edition User Licenses Avaya Softphone license Office Worker or Power User System...

Page 377: ...cations Windows Mobile iPad2 iOS 5 0 Android Server Software There is no specific Flare Experience for IP Office server Support for basic mode features is provided directly by the IP Office system Support for advanced mode features is provided by the one X Portal for IP Office and Voicemail Pro applications ...

Page 378: ...imultaneous SoftConsole users can be licensed Details DVD IP Office Release 9 0 User Admin DVD Set 2 700506051 Disk 1 Languages Brazilian Chinese Simplified Danish Dutch English French Finnish German Italian Korean Latin Spanish Norwegian Portuguese Russian Spanish Swedish License Licensed application See below PC Requirements Minimum PC Requirements RAM 128MB Hard Disk Free Space 1GB Processor Pe...

Page 379: ...nts The following are the minimum and recommended requirements for IP Office Video SoftPhone Feature Windows PC Processor Minimum Pentium 4 2 4 GHz or equivalent Video Card with DirectX 9 0c support For HD video the minimum requirements are Intel Core 2 Duo 2 3 GHz or equivalent hardware video acceleration camera and 2GB RAM Optimal Intel Core 2 Duo or equivalent Video Card with DirectX 9 0c suppo...

Page 380: ...nd password that has been configured for System Status access in the IP Office s security settings For IP500 V2 systems SSA is pre installed on the system s Avaya SD memory card and can be run by browsing to the IP Office system s IP address Details DVD IP Office Release 9 0 User Admin DVD Set 2 700506051 Disk 1 License No license required PC Requirements Minimum PC Requirements RAM 256MB Hard Dis...

Page 381: ... user extension This mode is used with CTI Developer applications Details DVD IP Office Release 9 0 User Admin DVD Set 2 700506051 Disk 1 License Optional Licenses are required for 3rd party TAPI mode operation See CTI Licenses PC Requirements 1st Party TAPI Minimum PC Requirements RAM 64MB Hard Disk Free Space 50MB Processor Pentium PIII 800MHz Celeron Celeron 3 800Mhz AMD Athlon B 65 0MHz Operat...

Page 382: ... are Campaigns The Voicemail Pro can be configured to run a campaign This consists of a series of questions for which the Voicemail Pro records the callers answer or key presses The resulting recordings can then be played back by users The web aspect of campaigns allows user to perform this playback and processing of campaign recordings via their web browser This requires an IIS web server to be r...

Page 383: ...PC to be enabled UMS Web Voicemail will install PHP if not detected as already installed Voicemail Pro plus IVR and or TTS Minimum PC Requirements Basic Voicemail Pro RAM 512MB Hard Disk Free Space 20GB Processor Pentium P4 2 8GHz Celeron Not tested AMD Athlon XP 3000 Athlon 64 Also allow 1MB per minute for message and prompt storage Generic TTS only The current ScanSoft TTS provided with Voicemai...

Page 384: ...ng of the ContactStore s Tomcat server should be configured to a port other than 8080 The supported virtual servers are VMWare Server Microsoft Virtual Server 2005 R2 Microsoft Server Hyper V When used in a virtual server configuration Customer Call Reporter and one X Portal for IP Office each require a 2GB RAM virtual machine Voicemail Pro and ContactStore each require a 1GB RAM virtual machine 1...

Page 385: ... systems they have not been tested by Avaya and therefore are not supported IP Office Application Windows Clients Windows Servers XP Pro Vista Windows 7 Windows 8 2003 2008 R2 2012 32 64 32 64 32 64 32 64 32 32 64 64 Voicemail Pro Server plus UMS plus campaigns Voicemail Pro Client ContactStore one X Portal for IP Office plug in for Outlook plug in for Salesforce Call Assistant plug in for MS Lync...

Page 386: ...ail Pro UMS IMAP TAPI Dialing one X Portal for IP Office plug in for Outlook 10 14 15 5 Browser Support Application Browser Internet Explorer Firefox Google Chrome Safari 8 0 9 0 10 0 Voicemail Pro Campaigns Voicemail Pro UMS ContactStore one X Portal for IP Office Salesforce plug in Customer Call Reporter IP Office Web Control IP Office Web Manager IP DECT R4 Admin D100 DECT Admin ...

Page 387: ...failure ports found on the ETR6 base card ETR Only supported on IP500 V2 control unit running in IP Office Basic Edition PARTNER Mode or IP Office Basic Editions EXPANSION Used for interconnection of external expansions modules and control units EXT O P Used to control external relay systems The port provides two switchable on off and pulse controls Used for connection of functional or protective ...

Page 388: ...t requiring any rewiring of the cables between the patch panel and the user location Traditional IDC Punchdown Wiring Installations Where necessary the far end RJ45 plug can be stripped from IP Office cables and wired into traditional wiring systems using punch block connectors This type of installation should be performed by an experienced wiring technician Trunk Connections The majority of IP Of...

Page 389: ...J45 to RJ45 Blue May be replaced by a yellow interconnect cable 2m 6 6 700472871 supplied with the IP500 4 Port Expansion card when using that card 700213457 1m 3 3 1m 3 3 LAN Cable Connects from IP Office LAN ports to IP devices RJ45 to RJ45 Grey 700213481 3m 9 10 100m 328 The table below details the maximum total cable distances for DS and analog extensions using different cable types Telephone ...

Page 390: ...high lightning risk any module using analog trunk connections must be connected to a protective ground and to surge protection equipment 10 15 3 AUDIO Port This port is found on the rear of all IP Office control units It is used for the input of an external music on hold sound source Note that if the IP Office has loaded an internal music on hold sound file any input from this socket is ignored Th...

Page 391: ...e pairs at each end of the S bus The IP Office So8 module BRI ports include integral 100ohm terminating resistors For IP Office 4 2 individual ports of an IP500 BRI daughter card can be switched to So mode This is done by setting the Line Sub Type to S Bus in the IP Office configuration In this case terminating resistors must be added at the IP Office end in addition to those at the other end of t...

Page 392: ...quipment If that equipment does not use RJ45 sockets the cable may need to be stripped and rewired or an alternate cable used The appropriate signal pin outs and wire colours are detailed below IP Office Wire Network Termination BRI RJ45 BRI PRI PIN RJ45 1 Rx A White Orange 1 2 Rx B Orange White 2 3 Tx A White Green 3 4 Rx A Tx A Blue White 4 5 Rx B Tx B White Blue 5 6 Tx B Green White 6 7 White B...

Page 393: ... can be plugged directly into RJ45 ports including those on IP Office modules this is not recommend as the connection lock is not positive and may become disconnected DS ports on Digital Station expansion modules can be connected to out of building extensions If this is the case connection must be made via suitable protective devices at each end and via each building primary protection In addition...

Page 394: ...when the card is fitted with an IP500 analog trunk daughter card When in power fail the EF ports are connected to trunk port 12 10 15 9 ETR Port ETR Enhanced Tip and Ring ports are provided by the ETR6 base card They can be used for the connection of DTMF analog phone devices and Avaya ETR phones Paging to external paging equipment is not supported via ETR6 ports It is supported via POT ports ...

Page 395: ...module SAP Code 1m 3 3 Blue cable 700213457 2m 6 6 Yellow cable 700472871 10 15 11 EXT O P Port These ports are found on the rear of all IP Office control units They are used for connection to external switching relays The port uses a standard 3 5mm stereo jack plug for connection The IP Office is able to open high resistance close low resistance or pulse close for 5 seconds and then open two swit...

Page 396: ...P Office Basic Edition Norstar Mode or IP Office Basic Editions The LEDs are used as follows Green On connected Flashing Activity Yellow On 100Mbps Off 10Mbps LAN Cables These are CAT5 UTP cables for connection of various IP devices within the IP Office system IP Office LAN Pin MDIX Normal MDI Crossover Wire Standard Interconnect Crossover 1 Rx A Tx A White Orange 1 3 2 Rx B Tx B Orange White 2 6 ...

Page 397: ...nks during power failure to the IP Office system Any phones connected to these ports should be clearly labeled as power fail extensions in accordance with the appropriate national and local regulatory requirements PF Pin Description 1 Not used 2 Pin 2 is internally connected to pin 5 via a ringer capacitor 3 Not used 4 Ring 5 Tip 6 Pin 6 is internally connected to pin 5 via a ringer capacitor 7 No...

Page 398: ... Voltage IP500 Control Unit and IP400 Phone Modules 40V rms IP500 V2 Control Unit IP500 Phone Modules and IP400 Phone V2 Modules 49V rms Minimum Wire Size AWG 26 Maximum Cable Length AWG26 0 5km 1640 feet AWG24 AWG22 1km 3280 feet Except on some older equipment these ports do not include a ringing capacitor Therefore for connection to 4 wire analog phones where this is a requirement typically the ...

Page 399: ... termination equipment If that equipment does not use RJ45 sockets the cable may need to be stripped and rewired or an alternate cable used The appropriate signal pin outs and wire colours are detailed below IP Office Wire Network Termination RJ45 PRI PIN RJ45 1 Rx A White Orange 1 2 Rx B Orange White 2 3 White Green 3 4 Tx A Blue White 4 5 Tx B White Blue 5 6 Green White 6 7 White Brown 7 8 Brown...

Page 400: ...s Bits per second 38 400 Parity None Flow Control None Data bits 8 Stop Bits 1 Settings Emulation TTY DTE Cables These cables are used for system maintenance and diagnostics under Avaya guidance They can also be used for connection of RS232 serial terminal adaptor equipment to the IP Office control unit The cable required depends on the IP Office control unit This cable is a Straight through DB9 f...

Page 401: ...ed 10 Tip 35 Red Slate Ring 10 Slate Red 11 Tip 36 Black Blue Ring 11 Blue Black 12 Tip 37 Black Orange Ring 12 Orange Black 13 Tip 38 Black Green Ring 13 Green Black 14 Tip 39 Black Brown Ring 14 Brown Black 15 Tip 40 Black Slate Ring 15 Slate Black 16 Tip 41 Yellow Blue Ring 16 Blue Yellow Not Used 42 Yellow Orange 17 Orange Yellow 43 Violet Slate 08 Slate Violet Port Pin Wire 1 Tip 26 White Blu...

Page 402: ...ion the following information is shown Status The status which is Unknown until the configuration file is sent back to the IP Office system Unknown This status is shown for licenses that have just been added to the configuration shown in IP Office Manager Once the configuration has been sent back to the IP Office and then reloaded the status will change to one of those below Valid The features lic...

Page 403: ...ecording to mailboxes Campaigns TTS email reading for users licensed to Mobile Worker or Power User profiles Use of Conference Meet Me functions 1 For IP Office Release 8 0 and higher a Preferred Edition system license is a pre requisite for any user profile licenses For system s upgrade to IP Office Release 8 0 or higher user profiles licenses are valid without the need for a Preferred Edition li...

Page 404: ...iod after their first call For those systems even if in their first 90 day period any subsequent upgrade to a higher major or minor release will require a software upgrade licence to be added to the system Warning Systems upgraded without the appropriate license will display No license available and will not allow any telephony functions Software Upgrade Existing IP Office systems being upgraded t...

Page 405: ...CH ADI LIC 275641 IPO R9 IP500 T1 ADD 22CH ADI LIC 275640 IPO R9 IP500 E1 ADD 2CH ADI LIC 275634 IPO R9 IP500 E1 ADD 8CH ADI LIC 275635 IPO R9 IP500 E1 ADD 22CH ADI LIC 275633 IPO R9 IP500 E1R2 ADD 2CH ADI LIC 275637 IPO R9 IP500 E1R2 ADD 8CH ADI LIC 275638 IPO R9 IP500 E1R2 ADD 22CH ADI LIC 275636 SIP Trunk Channels These licenses are used to configure the maximum number of simultaneous SIP trunk...

Page 406: ...censed DECT handsets first and then to any other unlicensed Avaya IP phone in the order that the phones registered For existing IP500 systems upgraded to Release 6 0 or higher existing VCM channels and IP500 VCM Channels license are treated as follows For each IP400 VCM card installed in the system each VCM channel supported by the card allows support for 3 Avaya IP phones For each IP500 VCM 32 an...

Page 407: ...or a user profile Additional remote users are supported if licensed and configured for either a Teleworker or Power User user profile 4 Supported for advanced Flare Experience for IP Office usage if one X Portal for IP Office and Voicemail Pro applications are also installed If otherwise only basic Flare Experience for IP Office usage is supported Basic Flare Experience for IP Office usage can als...

Page 408: ...he user in the configuration plus the following service IP Office Video SoftPhone For IP Office Release 8 0 and higher a Preferred Edition system license is a pre requisite IPO R9 PWR USER 1 ADI LIC 275654 IPO R9 PWR USER 5 ADI LIC 275655 IPO R9 PWR USER 20 ADI LIC 275656 User Profile Upgrade Licenses These licenses are supported for IP Office Release 8 0 and higher They can be used to upgrade exi...

Page 409: ...perience for IP Office usage on IP500 V2 systems when either one X Portal for IP Office or Voicemail Pro is not available The license can be used with any user profile including Basic User This license is not used for the IP Office Video SoftPhone application CCR User Agent See Customer Call Reporter licenses Legacy User Licenses The following licenses are no longer available from Avaya but are st...

Page 410: ...VM PRO 2 ADI LIC 275671 IPO R9 VM PRO 4 ADI LIC 275672 IPO R9 VM PRO 8 ADI LIC 275673 IPO R9 VM PRO 16 ADI LIC 275674 VMPro Recordings Administrators IPO R9 CONTACTSTORE ADI LIC 275623 To support ContactStore in a Small Community Network IP Offices other than the central IP Office require either their own Advanced Edition license or this license VMPro Networked Messaging IPO LIC NTWKD MSGING RFA L...

Page 411: ...eir licensed user profile These licenses are also used to license hunt groups for UMS voicemail services IPO LIC VMPRO UMS 1 USER 217880 VMPro Database Interface IP400 3RD PARTY IVR LIC RFA 182298 This legacy license enables 3rd party database support within Voicemail Pro call flows For IP Office Release 6 0 and higher this is also enabled by the Advanced Edition license VMPro VB Script IP400 VB S...

Page 412: ... SVC AGT 1 ADI LIC 275625 IPO R9 CUSTMR SVC AGT 5 ADI LIC 275626 IPO R9 CUSTMR SVC AGT 20 ADI LIC 275627 Customer Service Supervisor This license is used to enable support for CCR supervisor and wallboard accounts Each license instance enables both 1 supervisor account and 1 wallboard account Multiple license can be added for up to 30 supervisors wallboards IPO R9 CUSTMR SVC SPV 1 ADI LIC 275628 L...

Page 413: ...gent IPO R9 CUSTMR SVC AGT 5 TRIAL ADI LIC 275682 Customer Service Supervisor IPO R9 CUSTMR SVC SPV 1 TRIAL ADI LIC 275683 Avaya IP Endpoints License 5 Extensions IPO R9 AV IP ENDPT 5 TRIAL ADI LIC 275679 3rd Party IP Endpoints 5 Extensions IPO R9 3RD PARTY IP ENDPT 5 TRIAL 275676 Receptionist 1 User IPO R9 RECEPTIONIST 1 TRIAL ADI LIC 275689 VMPro Networked Messaging IPO LIC NTWKD MSGING TRIAL RF...

Page 414: ...ly be used by users set to Receptionist in the IP Office configuration A maximum of 4 receptionist are supported This license was previously called SoftConsole For IP Office Release 6 0 and 6 1 an instance of this license is consumed by each user configured as a Receptionist If the user hot desks to another IP Office system in an SCN their license entitlement is retained ie the remote system does ...

Page 415: ...1 the control unit must be PCS 8 or higher External Expansion Modules Control Unit 1 0 1 1 1 2 1 3 1 4 2 0 2 1 3 0 DT 3 0 3 1 3 2 4 0 4 1 4 2 5 0 6 0 6 1 7 0 8 0 8 1 9 0 IP400 ATM16 IP400 DS16 IP400 DS30 IP400 DS16 V2 IP400 DS30 V2 4 IP400 Phone 8 IP400 Phone 16 IP400 Phone 30 IP400 Phone 8 IP400 Phone 16 V2 IP400 Phone 30 V2 IP400 So8 IP400 WAN3 IP400 WAN3 10 100 1 IP500 ATM16 2 IP500 So8 IP500 D...

Page 416: ... 0 8 1 9 0 IP500 Alog Trunk Card PCS10 and higher 4 IP500 Alog Trunk Card V2 1 3 IP500 BRI 2 Trunk Card IP500 BRI 4 Trunk Card IP500 PRI 1U IP500 PRI 2U 1 IP500 V2 systems only 2 Only supported in IP Office Basic Edition PARTNER Mode or IP Office Basic Edition U Law modes running in a North American locale 3 Supported for 8 1 Feature Pack 1 and higher 4 These cards are support by IP Office Release...

Page 417: ...2 1 3 0 DT 3 0 3 1 3 2 4 0 4 1 4 2 5 0 6 0 6 1 7 0 8 0 8 1 9 0 1403 1408 1416 1600 Series Phone 1 0 1 1 1 2 1 3 1 4 2 0 2 1 3 0 DT 3 0 3 1 3 2 4 0 4 1 4 2 5 0 6 0 6 1 7 0 8 0 8 1 9 0 1603 1 1603 I 1603SW 1603SW I 1608 1 1608 I 1616 1 1616 I 1 4 2 Q4 08 20 Series Phone 1 0 1 1 1 2 1 3 1 4 2 0 2 1 3 0 DT 3 0 3 1 3 2 4 0 4 1 4 2 5 0 6 0 6 1 7 0 8 0 8 1 9 0 2010 2030 2050 20CC 20DT 2400 Series Phone 1...

Page 418: ... 3 2 4 0 4 1 4 2 5 0 6 0 6 1 7 0 8 0 8 1 9 0 4135 4136 4145 4145EX 4146 4146EX 4400 Series Phone 1 0 1 1 1 2 1 3 1 4 2 0 2 1 3 0 DT 3 0 3 1 3 2 4 0 4 1 4 2 5 0 6 0 6 1 7 0 8 0 8 1 9 0 4406D 4412D 4424D 4600 Series Phone 1 0 1 1 1 2 1 3 1 4 2 0 2 1 3 0 DT 3 0 3 1 3 2 4 0 4 1 4 2 5 0 6 0 6 1 7 0 8 0 8 1 9 0 4601 4602IP 4602SW 4606 4610SW 4612 4620 4621 4624 4625 5400 Series Phone 1 0 1 1 1 2 1 3 1 4...

Page 419: ... 7439 7440 7444 7449 9000 Series Phone 1 0 1 1 1 2 1 3 1 4 2 0 2 1 3 0 DT 3 0 3 1 3 2 4 0 4 1 4 2 5 0 6 0 6 1 7 0 8 0 8 1 9 0 9040 9500 Series Phone 1 0 1 1 1 2 1 3 1 4 2 0 2 1 3 0 DT 3 0 3 1 3 2 4 0 4 1 4 2 5 0 6 0 6 1 7 0 8 0 8 1 9 0 9504 9508 9600 Series Phone 1 0 1 1 1 2 1 3 1 4 2 0 2 1 3 0 DT 3 0 3 1 3 2 4 0 4 1 4 2 5 0 6 0 6 1 7 0 8 0 8 1 9 0 9608 9611 9620L 9620C 9621 9630G 9640 9640G 9641 ...

Page 420: ...s Phone 1 0 1 1 1 2 1 3 1 4 2 0 2 1 3 0 DT 3 0 3 1 3 2 4 0 4 1 4 2 5 0 6 0 6 1 7 0 8 0 8 1 9 0 M7100 M7100N M7208 M7208N M7310 M7310N M7324 M7324N T Series Phone 1 0 1 1 1 2 1 3 1 4 2 0 2 1 3 0 DT 3 0 3 1 3 2 4 0 4 1 4 2 5 0 6 0 6 1 7 0 8 0 8 1 9 0 T7000 T7100 T7208 T7316 T7316E T7406 T7406E ACU T3 T3IP Series Phone 1 0 1 1 1 2 1 3 1 4 2 0 2 1 3 0 DT 3 0 3 1 3 2 4 0 4 1 4 2 5 0 6 0 6 1 7 0 8 0 8 1...

Page 421: ...ms running IP Office Release 6 1 20 7 0 12 or 8 0 and higher Refer to IP Office Technical Tip 237 IP406 V2 Control Unit For this type of control unit to run IP Office Release 4 0 or higher software up to IP Office Release 6 1 the control unit must be PCS 8 or higher IP400 DS30 and 4424D Telephone Support A maximum of sixteen 4424D telephones are supported on an IP400 DS30 V2 unless PCS05 or higher...

Page 422: ......

Page 423: ...Installing IP500 IP500 V2 Page 423 15 601042 Issue 28c 19 August 2013 IP Office 9 0 Safety Statements Chapter 11 ...

Page 424: ...ium battery must only be replaced by Avaya personnel or authorized representatives There is a danger of explosion if the battery is incorrectly replaced Replace only with the same or equivalent type recommended by the manufacturer Dispose of used batteries according to the manufacturer s instructions 11 2 Lightning Protection Hazard Symbols Lightning protectors The buildings lightning protectors m...

Page 425: ...tion of the approvals only the following types of trunk interface cards must be fitted in the following IP Office control units USA Canada Product Quad BRI PRI E1 PRI T1 Analog Trunk Card Single Dual Single Dual IP500 V2 IP500 Rest of World Product Quad BRI PRI E1 E1R2 PRI T1 Analog Trunk Card Single Dual Single Dual IP500 V2 IP500 Notes E1R2 trunks are only supported in CALA and Korea ...

Page 426: ...ce when installing programming or using your system contact your Avaya representative URL http support avaya com 11 5 Port Safety Classification The Avaya IP Office systems have the following ports which are classified as follows Port Name Port Description Port Classification PRI port PRI ISDN connection NET TNV Operating within the limits of SELV BRI ports BRI ISDN connection NET TNV Operating wi...

Page 427: ...ed in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his or her o...

Page 428: ...equipment will be inoperable when mains power fails PRI Interface During the configuration ensure 000 emergency number is not barred by performing the following Short Code 000 Telephone No 000 Function DialEmergency WARNING This equipment will be inoperable during mains power failure 11 7 2 Canada This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications This ...

Page 429: ...Installing IP500 IP500 V2 Page 429 15 601042 Issue 28c 19 August 2013 IP Office 9 0 Safety Statements Regulatory Instructions for Use 11 7 3 China ...

Page 430: ...ts for the connection of other non telecommunications apparatus have a Safety Extra Low Voltage SELV safety status 11 7 5 New Zealand The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of w...

Page 431: ...DU9 IKN 04DU9 ISN 6 0Y RJ48C NA IP500 ATM4U IP400 ATM4U OL13A OL13B OL13C 02AC2 02LA2 02LB2 02LC2 02LR2 02LS2 9 0Y RJ45S 0 1B IP500 ATM16 OL13A OL13B OL13C 02AC2 02GS2 02LA2 02LB2 02LC2 02LR2 02LF2 02GS2 02LS2 9 0Y RJ45S 0 1B If this equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advanc...

Page 432: ...When programming emergency numbers and or making test calls to emergency numbers 1 Remain on the line and briefly explain to the dispatcher the reason for the call 2 Perform such activities in the off peak hours such as early morning or late evenings Toll Restriction and Least Cost Routing Equipment The software contained in this equipment to allow user access to the network must be upgraded to re...

Page 433: ...m other network connection ports Gain setting adjustment by unqualified personnel may result in violation of the FCC rules Qualified personnel may adjust gain settings above these levels only where 1 Measurement is made to ensure that the power levels sent to line at each network interface connected does not exceed the maximum levels specified in FCC part 68 section 68 308 b and TIA EIA IS 968 Sec...

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Page 435: ...stances 42 388 Standard IP Office 42 388 Cabling Lightening Protection 45 169 Call Logging Application 55 Call Status Application 53 Cards Analog Trunk 258 259 ATM4 259 ATM4U 258 BRI Trunk 259 E1 PRI 260 E1R2 PRI 261 Embedded Voicemail Memory 31 262 IP400 Voice Compression Modules 31 IP500 Analog Phone Base 221 IP500 Digital Station Base 227 IP500 Legacy Card Carrier 230 IP500 VCM 232 Modem 31 Sma...

Page 436: ...eys Parallel 47 Serial 47 Smart Card 47 USB 47 Features 2402D Phone 291 2410D Phone 292 2420 Phone 293 3616 Phone 294 3620 Phone 295 3626 Phone 296 3641 Phone 297 299 3645 Phone 298 3711 Phone 300 3810 Phone 305 4406D Phone 307 4412D Phone 308 4424D Phone 309 4601 Phone 310 4602IP Phone 311 4602SW Phone 311 4610SW Phone 312 4620IP Phone 313 4620SW Phone 313 4621SW Phone 314 4625SW Phone 315 5202D ...

Page 437: ... Trunks 110 Upgrade Software 161 Memory card Removal 122 Modem Card 31 Module Polycom Video 175 Modules Trunk Interface 425 Monitor Application 53 Components 374 License Requirements 374 PC Requirements 374 Protocols 384 MS CRM Application 54 N Network Assessments 49 New Configuration 80 O Out of Building Connections 45 169 P Parallel Feature Key 47 PC Base Licensing 47 PC Less Licensing 47 PF Por...

Page 438: ...ne 292 2420D Phone 293 3616 Phone 294 3620 Phone 295 3626 Phone 296 3641 Phone 299 3711 Phone 300 3810 Phone 305 4406D Phone 307 4412D Phone 308 4424D Phone 309 4450 Programmable Buttons 357 4601 Phone 310 4602IP Phone 311 4602SW Phone 311 4610SW Phone 312 4620IP Phone 313 4620SW Phone 313 4621SW Phone 314 4625SW Phone 315 5402D Phone 316 5410 Phone 317 5420D Phone 318 5601 Phone 319 5602IP Phone ...

Page 439: ...s 381 License Requirements 381 PC Requirements 381 WAV Driver Application 55 TAPILink Lite Application 54 TAPIlink Pro Application 55 Training Courses 56 Trunk Interface Modules 425 U USB Feature Key 47 Port 387 V Voice Compression Channels 50 Voicemail Lite Application 54 VoiceMail Pro Application 54 Components 382 License Requirements 382 PC Requirements 382 VoIP Assessments 49 W Wall Mounting C...

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Page 441: ...Installing IP500 IP500 V2 Page 441 15 601042 Issue 28c 19 August 2013 IP Office 9 0 ...

Page 442: ...endments to the detailed specifications at its discretion The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others All trademarks identified by the or are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners This document contains proprietary information...

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