Service call procedure
About this task
Use this procedure only when you have tried all of the operator actions described
in the error message or listed in this book.
Procedure:
Perform this procedure to collect the required information before placing a call to
your service representative.
Procedure
1.
Collect information about the printer system, including the machine type,
model number, and serial number. This information is on a label behind the
front right cover, beneath the developer, on the horizontal frame of the printer
engine or on the Printer - Version panel of the touch panel. To view printer
details, select
Printer Definition
→
Printer
→
Version
. You will be asked for this
information when you place the service call.
2.
Collect information related to the problem. The service representative always
needs the following information:
v
The message number and exact text of all messages that appear on the
printer operator panel or the touch panel and their order of appearance.
v
A description of the forms that are being used (size, weight, and pre-printed
forms).
Also, the following optional information may be useful:
v
A description of the application that was running.
v
A description of the operating environment.
v
A summary of all the operator actions that were taken.
Label
g5aud013
Figure 28. Location of the printer system information label
44
Operating the InfoPrint 4100
Содержание InfoPrint 4100 TD3
Страница 1: ...Operating the InfoPrint 4100 InfoPrint 4100 Models TS2 TD3 4 TS3 and TD5 6 S550 1298 02...
Страница 2: ......
Страница 3: ...Operating the InfoPrint 4100 InfoPrint 4100 Models TS2 TD3 4 TS3 and TD5 6 S550 1298 02...
Страница 8: ...vi Operating the InfoPrint 4100...
Страница 12: ...x Operating the InfoPrint 4100...
Страница 14: ...xii Operating the InfoPrint 4100...
Страница 60: ...46 Operating the InfoPrint 4100...
Страница 90: ...6 Open the lower tractor covers on the transfer station g5amc377 1 1 2 3 4 76 Operating the InfoPrint 4100...
Страница 97: ...2 Swing the roller 3 into the open position by pressing down on 1 and 2 Chapter 5 Working with forms 83...
Страница 107: ...4 Open the lower tractor covers on the transfer station ic3mc335 2 4 3 1 Chapter 5 Working with forms 93...
Страница 127: ...2 Swing the roller 3 into the open position by pressing down on 1 and 2 Chapter 5 Working with forms 113...
Страница 140: ...2 Swing the roller 3 into the open position by pressing down on 1 and 2 126 Operating the InfoPrint 4100...
Страница 268: ...254 Operating the InfoPrint 4100...
Страница 360: ...346 Operating the InfoPrint 4100...
Страница 407: ...Administrator panel Chapter 8 Help topics for the InfoPrint 4100 operator console 393...
Страница 408: ...394 Operating the InfoPrint 4100...
Страница 461: ......
Страница 462: ...Program Number 5765 G79 5765 G74 Printed in USA S550 1298 02...