NEC SV8500, Руководство по программированию

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APPENDIX B FIELD VALUES FOR ACD SCREENS
APPENDIX B FIELD VALUES FOR ACD SCREENS
Table B-1 Field Values for ACD Screens (1 of 8)
FIELD NAME DESCRIPTION VALUES
DEFAULT
SETTING
REQUIRED
/OPTIONAL
ACD Line Line that receives all of the ACD calls for this position (via
pilot numbers). (Virtual line) Up to 5
digits
none required
After call
mode The state of the position will be in after finishing a call from
this split. If available mode is selected, the position will
become available immediately upon disconnect from the
previous call. If work mode is selected, the position will go
into work mode.
available/
work
available required
Agent priority
queueing Determines whether to use priorities when queueing
available agents. Priorities/
No Priori-
ties
No
Priorities
required
Alternate night
destination
CCV Specifies the CCV to use for the pilot number’s alternate
night destination. Index:
0 ~ 900
(0 = not
used)
Step:
1 ~ 20
0 optional
Analog agent
access code Number that invokes an ACD feature for an analog agent. up to 5
digits
none required
Analog agent
break type Break type to be associated with an analog agent access
code.
1 ~ 9 none optional
Analog agent
feature The feature associated with an analog agent access code.
Possible values are: Logon with ID, Logon without ID,
Logoff, Ready Mode, Work Mode, Break Mode, Tally Code,
Trunk Trouble.
(see list at
left)
none required
Analog agent
logon ID Logon ID of agent or supervisor. up to 9
digits
none optional
Analog agent
tally code Tally code associate with the dialed analog agent access
code. up to 9
digits
none optional
Analog agent
work mode
timeout The maximum time (in seconds) that an analog agent can
stay in Work mode. (0 = indefinite.)
0 ~ 9999 0 optional
Analog
position Specifies whether this position is analog or not.
Yes/No No optional