NEC SV8500, Руководство по программированию

Страница: 174 / 410

– 158 –
C-127A CALL FORWARDING - SPLIT - ACD
C-127A CALL FORWARDING - SPLIT - ACD
GENERAL DESCRIPTION
This feature provides alternate routing for calls destined for a particular split. When split call forwarding is in effect
and a call attempts to queue for that split, the call is routed to a pilot number instead of being queued. At this point,
the call is handled by the Call Control Vector (CCV) associated with the new pilot number.
OPERATING PROCEDURE
1. The supervisor presses the NIGHT key while logged onto the ACD.
2. ENTER NIGHT/FWD? is displayed at the position. The individual enters the digit 0, a pilot number, and #.
3. At this point, the split goes into call forwarding, incoming calls are routed to the call forwarding number en-
tered, and the
NIGHT
lamp flashes at all the positions in the split.
4. Split call forwarding may be canceled by pressing the NIGHT key again. EXIT FWD? is displayed at the po-
sition and the supervisor enters 1# to confirm.
5. At this point the split exits split call forwarding and the NIGHT lamp is extinguished at all the positions in the
split.
SERVICE CONDITIONS
1. Only pilot numbers may be used as the split call forwarding destination.
2. The pilot number used for split call forwarding may not contain a “*” or a “#”.
3. The pilot number for split call forwarding may invoke either a Week Schedule or a CCV.
4. The MIS is not informed when split call forwarding is activated.
5. When a split enters Night mode automatically using the MIS, split call forwarding is canceled.
6. When a call attempts to queue to a split using a Queue to Split instruction in a CCV and the split has call for-
warding activated, the new pilot number routing for the split is only followed if the split is the primary split for
the call. If the split is a secondary split, the Queue to Split instruction is ignored. A primary split is the split
specified in the first queuing instruction in a CCV. Splits specified in subsequent queuing instructions in the
CCV are referred to as secondary splits.
7. When a call attempts to queue to a split using the Conditional Queue to Split instruction in a CCV and the split
has call forwarding activated, the Conditional Queue to Split instruction is ignored.
8. When alternate routing is required by a split, night service may be used to provide a more static choice of pilot
numbers used for the new routing (see “NIGHT SERVICE - ACD [N-12A]” for additional information).