NEC SV8500, Руководство по программированию

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E-6A EMERGENCY/RECORDER - ACD
•
Press MON key again
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No operation for 30 seconds
SERVICE CONDITIONS
1. This service requires the three-conference trunk.
2. During an emergency, either the agent or the supervisor can display the identification of the original ACD call
and the queue depth by pressing the
LOGON
key. Refer to “CALLING PARTY IDENTIFICATION-ACD [C-
70A]” for additional information.
3. The directory number used for emergency requests may not contain a “*” or a “#”.
4. Supervisors are always rung in Manual Answer for the EMERGENCY/RECORDER feature, regardless of their
answer mode. This is to guard against unattended supervisor positions being left in Ready mode.
5. Supervisors may be members of a split when it is necessary for them to handle regular split calls. In this case,
emergency requests should be routed to one supervisor’s non-ACD line. However, the supervisor will not be
able to barge. Barge attempts are only allowed from the ACD line.
6. Emergency requests are only allowed while talking on an ACD line. Requests while on a non-ACD line will be
ignored.
7. Emergency requests are not allowed during an assist call.
8. If the emergency request is sent to an individual line and that line is busy, the agent’s display will show EMERG
BUSY and the emergency lamp will be turned off. The agent may try to send the emergency request as many
times as necessary during the call.
9. The supervisor’s monitor will not be updated for transfers or subsequent calls as in the MONITORING - ACD
SUPERVISOR-ACD [M-28A] feature. At the completion of the emergency call, the supervisor will be released.
10. If an agent presses the
EMER
key, while already being monitored by a supervisor for a non-emergency situa-
tion, the supervisor will be released from the monitor and the emergency will continue as usual. Emergency re-
quests are not allowed during a supervisor’s three-way barge or any other three-way connection in progress at
the agent’s position.
11. Emergency requests cannot be routed to operators, or destinations over CCIS. Pilot numbers for group hunts is
available as the destination of Emergency requests call, but the request call is not hunted to the other members.
12. The emergency recorder is customer-provided equipment. Typically, it is a dictation machine with remote play-
back capabilities. This equipment is optional and all other feature operations work even if a recorder is not pro-
vided.
13. Due to the emergency nature of the call, audible beeps are not provided to the parties even though the call is
being recorded.
14. The emergency call is still routed to the supervisor even if the recording equipment is not available. The record-
ing equipment must be idle at the beginning of the emergency call.
The recording equipment will not be connected in the middle of the emergency call if the equipment was busy